Home Care Providers Owned by Be Caring Ltd in West Yorkshire

I've been receiving care from B Caring for over two years, and I've had some really positive experiences thanks to a few truly fantastic carers I've met. However, in recent months, I've become disappointed with the lack of consistency. I've raised concerns about not having the same caregiver regularly, and some newer ones seem unsure even after a few visits. Sadly, my complaints haven't been addressed, and at times, it feels like the care provider is more driven by money than by ensuring consistent, high-quality care. So, while I'm grateful for the great carers I've had, overall, I have to give them 2 stars due to these recent issues.

The carers that visit my mother on a daily basis, are truly caring ladies, and are supportive to both myself and my mother they take care of all her needs without any issues I couldn't wish for any.

My mum is always well cared for, when the staff come in to care for her they are very friendly and she enjoys chatting to them, they often seem to be having a joke and a laugh. If I have any requests it is easy to contact the office and chat with the staff there.

Mark

The only issue I have is the meal choices, the carers do not use all the foods provided, we have to throw a lot of food away as it's gone out of date, they never use the foods in the freezer, which has steamed vegetables, chips, fish cakes etc, they don't put gravy or any sauces on her foods, I have a list of meals they can make on the kitchen cupboard but they don't make them, easier to put a couple of pork pies on a plate than to make something, other than the meals I am happy with the carers.

The ladies that come to care for my mum are brilliant. She even has her favourites! The office are very approachable, if we have any concerns or questions , they are immediately dealt with. We could only have hoped for this kind of help/service when we first started with Be Caring , so to actually feel that my mum is happy and cared for in her own home is so reassuring for us as a family. Thankyou x

I have loved every minute and every moment with the carers they have absolutely wonderful and your service gets 10/10 from me thank yiu for letting me join you. Joining you guys was the best decision I have ever made and thank you for being patient with me im seeing my daughter tomorrow I need some help please thank you

Could do with looking into washer to see if clothes are washed. Not put dirty clothes on top. Could look at cutting mums nails also wash hair. Overall things are good and near all do as they should.

I feel happy with Be Caring as Mum feels happy and settled with them coming in and makes me feel settled with them coming in too.

We as a family are deeply grateful for everything they did for my mother.

This results in us communicating directly with senior personnel in the business. However, the process works extremely well for us. Not sure if it is the most effective us of your managers time handling our issues?

Untrained staff sent in blind so cannot carry out most care without lots of client input which causes sickness for brain injuries, dementia, learning difficulties.

High turnover of staff due to poor management and training.

Untrained in handling medical equipment.

Untrained in handling medication.

Management ineffective, not interested in client welfare causing further illness.

Always back the staff, leaving clients vulnerable.

There are a few good carers that are exceptionally good at their jobs, unfortunately not enough of them.

I know of other clients who have suffered too.