Alpenbest

Unit 8, 8 Princeton Mews, 167 London Road, Kingston upon Thames KT2 6PT
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1.0 41 Reviews
  • Alpenbest, Kingston upon Thames
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Care Provided by Alpenbest

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Georgina Underwood (Manager)
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Alpenbest Reviews (41)

1.0

Alpenbest has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Alpenbest has 41 reviews.

Overall Experience
  • 28
  • 9
  • 1
  • 2
  • 1
Date Published
  • 41
  • 1
  • 1
  • 1
  • 40
Reviewer Connection to Alpenbest
  • 13
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Jill W (Cousin of Client) published on 21 February 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Supervisors made promises that weren't kept. Carers were scheduled well to be after agreed times. Occasionally no one attended. Very often they left early. There was no way of checking the accuracy of their time keeping and length of visits, even though I was promised an itemised breakdown. I could
not recommend them. Nobody replied to my letter detailing problems.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Alpenbest is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Alpenbest is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alpenbest is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alpenbest to verify any information. View our terms and conditions. Alpenbest has an Basic Service - more info.