Carpenders Care Ltd

439A, Rayners Lane, Pinner HA5 5ET
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9.5 53 Reviews
  • Carpenders Care Ltd, Pinner
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Care Provided by Carpenders Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.50 – £26.50
  • Weekly Live-in Care Fees: £1400 – £1500

Invoices are sent out monthly to Service Users and or family as agreed.

These prices are only a guideline, please contact Carpenders Care Ltd to find out the exact price for your requirements.

Contact Carpenders Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Carpenders Care Ltd to get a personalised quote.

Good to Know

Owner

  • Carpenders Care Ltd
  • Privately Owned

Person in Charge

  • Moriam Odunsi (Care Manager)
Are you the Owner/Manager of Carpenders Care Ltd? View your Advertising Options

Carpenders Care Ltd Reviews (53)

9.5

Carpenders Care Ltd has a Review Score of 9.5 (9.524) out of 10, based on 19 reviews in the last 2 years.
Over all time Carpenders Care Ltd has 53 reviews.

Overall Experience
  • 33
  • 20
  • 0
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Date Published
  • 53
  • 1
  • 14
  • 19
  • 34
Reviewer Connection to Carpenders Care Ltd
  • 15
  • 14
  • 10
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 53, showing 41-53
Review from David P (Husband of Client) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of using the services of Carpenders Care Ltd to help look after my terminally ill wife. Although brief was very satisfying. The image portrayed of such companies in the media is unfortunately not always favourable so I am pleased to be able to report a very good service. All the carers
without exception who came to our home were diligent, caring and patient, doing their best to make my wife's final days as comfortable as possible. In summary, I have nothing but admiration for the job done by the carers.
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Review from B L (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My live-in carer who stayed with me for two weeks until I was able to manage on my own, was always cheerful and very helpful and gave me all the assistance I needed.
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Review from Keith M (Client) assisted by family/friend published on 3 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found Carpenders Care to be a very professional and responsive organisation with the clients well being always being paramount.
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Review from B W (Client) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have all been pleasant and very punctual.
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Review from A M (Wife of Client) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once the carers were accustomed to my husband's needs they performed well.
Always punctual and polite and careful.
One carer is a little perfunctory on occasions.
There is too much differential between charges of the agency and the carers pay.
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Review from M M (Client) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carpenders Care Ltd is a very good and well-presented company. The manager is very reassuring and dedicated to the job. We had a pleasant stay with them as most of their carers were caring and attentive. I would recommend them to anyone.
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Review from Cathy C (Daughter of Client) published on 19 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 86 year old father was left half paralysed, bed bound and double incontinent after a severe stroke. He was completely dependent on us 24/7 and needed 2 carers, 4 times a day.


Family life was turned upside down. Carpenders became an integral part of our everyday lives. They emailed Dad’s weekly

rota so we knew who/when to expect them. Using various mobility equipment Dad relied on Carpenders to physically move him in/out of bed to/out the living room armchair.


Due to Dad being permanently bed bound it meant he constantly had bed sores of various degrees. The carers always helped Dad get comfortable and rotated him on his side so they could heal. Very attentive and if something wasn’t quite right they would always help out. Dad had continuous UTIs and suffered from hallucinations/confusion. It was at this time we needed the carers more than ever. Their good sense of humour helped us all through difficult times.


Carpenders Care were always flexible and accommodating when needed.

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Review from Rachel W (Daughter of Client) published on 24 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carpenders Care always try to provide the best service possible and adapt to our individual needs.
The staff were always helpful and caring.
Carers were reliable and consistency was maintained where possible.
Follow up communication was good and problems were dealt with quickly and efficiently.
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Review from Alison S (Daughter of Client) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carpenders Care has been providing care for my mother for nearly four years. For three of those years, we have had a fantastic main carer and could not have been more pleased. Since she went on maternity leave Carpenders have been very responsive in terms of finding suitable replacements. On the whole,
this has worked well although there have been a few problems. The team at Carpenders Care are very professional and responsive.
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Review from Sue S (Partner of Client) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my partner receives continues to be very good with his carer being aware of his various needs and limitations of his mobility. Cover is always arranged when needed and with due notice.
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Review from Yvonne B (Client) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency was very helpful and well organised. My carer was a lovely woman who felt more like a friend. I was very comfortable with her and she did all she could to be respectful and kind.
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Review from Betty P (Client) assisted by family/friend published on 14 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were always punctual, they were eager to find out what we wanted and to make suggestions to enhance my mothers quality of life. The carers reported any concerns quickly.
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Review from L L (Niece of Client) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt and uncle had 24 hour care by Carpenders Care for a period of 18 months. My aunt passed away in October 2014, and my uncle was then looked after until his death in December 2015. Living 100 miles away and being their only relative, I had complete peace of mind from the excellent care provided
for them both. All their needs were attended to with compassion and professionalism and they were both treated with great dignity in their final illnesses.
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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Carpenders Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for Carpenders Care Ltd is calculated as follows: ( (64 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 113 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Carpenders Care Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carpenders Care Ltd to verify any information. View our terms and conditions. Carpenders Care Ltd has an Basic Service - more info.