Carpenders Care Ltd

439A, Rayners Lane, Pinner HA5 5ET
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9.5 52 Reviews
  • Carpenders Care Ltd, Pinner
Carpenders Care provide practical help and support to people living in the Pinner area, including those with disabilities, illness and those who require additional assistance to help to remain living in their own homes.

Their services include personal care, respite and befriending, 24-hour live-in care, waking and sleepover nights and reablement and rehabilitation.

The business is family-run and aims to support clients in the way they would want to be supported in their own homes.

Carpenders Care offer quality care and support and are flexible to discuss changing care requirement at a time and place that is suitable. While personal care is delivered by competent, friendly and well-trained staff.

Their team of care workers establish a care plan to be left at your home, containing key information on how care and support is delivered.

Staff offer 24-hour response and on-call support and are flexible and responsive ensuring that they are able to deal with crises effectively and efficiently.

Carpenders Care support clients to remain comfortable and independent in their own homes. Areas covered include: Harrow, Ruislip, Northwood, Carpenders Park and Stanmore areas and others areas up to 20 miles from the office.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Invoices are sent out monthly to Service Users and or family as agreed.

These prices are only a guideline, please contact Carpenders Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Carpenders Care Ltd

Person in charge

  • Moriam Odunsi (Care Manager)

Admission Criteria

  • Providing services to adults from 18 years old with various long term illnesses and disability.

Carpenders Care Ltd Reviews (52)

Total of 52, showing 1-20
9.5

Carpenders Care Ltd has a Review Score of 9.5 (9.538) out of 10, based on 20 reviews in the last 2 years. Over all time Carpenders Care Ltd has 52 reviews.

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Date Published

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Review from S S (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care service; very professional and attentive. Our carer has been with us for over a year and has established a great friendship as well as a working relationship with both our mother and our family, so much so that we are keen to have this carer on a continuous basis for the foreseeable future.

Reply from Moriam Odunsi, Care Manager at Carpenders Care Ltd

Dear SS, many thanks for taking time to review us, it is much appreciated. To ensure continuity of care and to maintain the good and professional relationship with mum and the family we would endeavour to provide your key worker most of the time and provide an equally good carer for when she is not available. Thanking you for providing a good working environment for our staff.

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Review from M D (Son of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Carpender's care have been wonderful during the several months that they came to our home to care for my 94 year old mother who had dementia.


All of the careers have been, at all times, dedicated, professional, respectful, compassionate .. and became like members of the family


Thank

you to you all

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Review from Sara V (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted the way they provide services very professional, efficiency and cheerfulness.
The carers are always in time and changes they will call and inform me in time.
I have fairly tight schedule with my work and never felt that they are rushing me.
Always very kind and supportive. If I offer
help they always says that they can manage themselves.
If I need any help or changes always very helpful and supportive and for me I can balance my work land family life.
I wanted to thank for everyone in their team and I would recommend them very highly.

Reply from Titilope Fadeyibi, Care coordinator at Carpenders Care Ltd

many thanks for your review, we will always work towards making Mum happy and comfortable.

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Review from R T (Daughter of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive outstanding care from all the carers and especially the 2 live in carers that are here 24/7, they treat my mother like their own mother and with care, dignity and overall a loving relationship. The whole team are outstanding, Thank you for your compassionate care.

Reply from Titilope Fadeyibi, Care coordinator at Carpenders Care Ltd

Many thanks for taking out time to review us. we appreciate you. Kindly feel free to reach out for further discussions

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Review from M S (Son of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice girls and honest. Helpful and friendly. I would recommend this company.

Reply from Titilope Fadeyibi, Care Coordinator at Carpenders Care Ltd

Many thanks for your kind review. we are glad you are pleased with her services. We will reach out to discuss how best we can improve our services to your mum.

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Review from L F (Daughter of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially there were a few teething problems, but those have been addressed carers are sweet and kind, they do a good job and are professional to my mum. The manager is very professional and supportive - The only think I would like improving is the time keeping, the road works do not help but the carers
always tell us when they are late.

Reply from Titilope Fadeyibi, Care Coordinator at Carpenders Care Ltd

Many thanks for taking time out to review as it helps us to improve on the services we provide. , we would be in touch to discuss what we can do better.

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Review from Vina J (Sister of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied with the care provided and carers are excellent. I would highly recommend Carpenders Care.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

many thanks for your review. We appreciate it and we would be in touch to discuss how we can improve on our service to ensure we exceed your expectations.

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Review from P S (Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is good on the hole.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

many thanks for taking time to review us, it means a lot to us as it helps to improve on the services we provide. We would contact you to discuss how we can achieve a better result.

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Review from Paresh V (Son of Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for the all the care being given to our mum. Recently the carers are lot more consistent in their methodology for looking after out mum. They are lot more considerate and we do appreciate their input for mums care. Also it does help as the carers do speak out mums native language.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

many thanks for your review, we appreciate it. We would be in touch to discuss how we can improve on the services we provide, ensuring mum's needs are met to exceed your expectations.

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Review from H S (Son of Client) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided for my father. All the carers are very polite, respectful and caring.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review. We would continue to provide a high level of care to ensure Dad remains safe and comfortable at home. Do not hesitate t contact us if you need further assistance.

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Review from R B (Son of Client) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my mum is getting with good interaction and help when needed.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for reviewing us. We would be in touch to discuss how we can improve on the service we provide to ensure we meet Mum's needs.

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Review from D S (Daughter-in-law of Client) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been excellent. Understand the needs and care required. Speak Gujarati so no communication issues. The management also help and accommodate if any changes in care needed for a one off. Would definitely recommend. Also timing is accurate.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

many thanks for your review. We strive to meet and exceed our clients's expectations. With your support we would keep up our high standard of care.

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Review from B P (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care given to elderly. My mum was bed-bound and we received care from Carpenders Care for as long as 2 years and had no issues.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for taking time out to review us. We appreciate your feedback and for using our services for mum's care for about 2 years. We wish you and the family all the best.

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Review from D P (Daughter of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers have been great with my mum. Patient and caring - we will miss two staff members in particular.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for taking time out to review as it helps us to improve on the services we provide. We are pleased you are happy with the care mum received with us, we would be in touch to discuss what we can do better.

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Review from S T (Client) assisted by family/friend published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased with the service. Carers are coming on time, they are coming with care, they are friendly, they are meeting my needs. Deputy staff are friendly too, they always listen to my queries and meet my needs.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review. We are pleased to hear it's been a good experience with us; we will do everything to maintain our high standard of care and to continue to meet and exceed your expectations.

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Review from Barbara C (Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that I am very happy with the care that I have received and would recommend this company to every elderly person/pensioner who needs excellent care.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review, and we are pleased that you are happy with the care that you are receiving. We will be in touch to see how we can improve and exceed your expectations.

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Review from Charlotte B (Sister of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and reliable carers who build a good rapport with the service user. Very approachable.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review, it means a lot to us as it helps us to improve on the services we provide. We would be in touch to see how we can make your experience with us much better.

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Review from S P (Client) assisted by family/friend published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All Asian ladies are good, polite, and knowledgeable. They are always on time. I am very happy with the service.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review, it helps us to improve on the service we provide. We would be contacting you to find out how we can make your overall experience with us enjoyable.

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Review from J S (Son of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father started receiving care from Carpenders Care Ltd in October 2023. The overall experience has been positive. The carers arrive on time and provide personal care. They are kind and caring and treat my father with dignity. The administration staff are also responsive in the event we need to discuss
or clarify anything.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review. We appreciate your feedback and welcome any suggestions to improve on the services we provide to your dad. We will be in touch to discuss this further. Thanks.

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Review from Jackie H (Wife of Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has always been professional and helpful, since we started using them in June. If I've ever had any queries or questions, the staff in the office have been clear and able to solve any matters. The carers, who they have sent here to look after my husband, are extremely caring, conscientious
and reliable. They use their initiative to deal with situations and I certainly cannot praise them enough. I would like to take this opportunity to thank the agency for their hard work.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for reviewing us, as it helps us to maintain our high standard of care. We value your feedback. Please do not hesitate to contact our friendly staff if you require further assistance.

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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Carpenders Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Carpenders Care Ltd is calculated as follows: ( (66 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carpenders Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Moriam

Moriam

Job Title: Registered Manager

Joined: 2010

Founded in 2010, Carpenders Care is the culmination of one woman’s lifelong dedication to healthcare. After more than 30 years as a registered nurse and midwife in London and abroad, our director, Moriam, decided it was time to make a difference and give back to her community.


Based in London, we’ve assembled a team of care workers with a diverse range of backgrounds and ages, all with the qualifications and experience necessary to provide top-quality care at home. We take pride in tailoring our services to the specific needs of our clients and our friendly staff provides a continuity of care that truly sets us apart.

Frequently Asked Questions about Carpenders Care Ltd

What Type of Services does Carpenders Care Ltd offer?

Carpenders Care Ltd offers Home Care.

How many Carers does Carpenders Care Ltd employ?

Carpenders Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carpenders Care Ltd to verify any information. View our terms and conditions. Carpenders Care Ltd has an Enhanced Service - more info.