Carpenders Care Ltd

Monument House, 215 Marsh Road, Pinner HA5 5NE

Owner : Carpenders Care Ltd

Person in charge: Moriam Odunsi (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Staff Languages (other than English): Filipino, French, Gujarati, Hindi, Italian, Nepali, Portuguese, Romanian, Tamil, Yoruba

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: Bus 183 from Harrow Bus Station to Pinner Library and about 5 minutes walk to Monument House. Metropolitan Line to Pinner Station and about 5 minutes to the office.

Visiting: We are open 9:30am to 5:50pm Monday to Friday.

Parking: Free 20 minutes free parking in front of the shops near the office and a payand display car park at the rear of the building. Cars can be parked on single yellow lines before 11 am and after 12pm.

Latest Care Quality Commission* Report on Carpenders Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 Carpenders Care Ltd has a Review Score of 9.6 (9.602)

The Review Score of 9.6 (maximum of 10) for Carpenders Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Carpenders Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.602 for Carpenders Care Ltd is calculated as follows: ( (54 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Carpenders Care Ltd is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carpenders Care Ltd?

  • Extremely LIKELY
    10
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carpenders Care Ltd

  • Client / Service User
    7
  • Daughter of Client/Service User
    3
  • Niece of Client/Service User
    1
  • Partner of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

We have always found Carpenders Care to be a very professional and responsive organisation with the clients well being always being paramount.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers have all been pleasant and very punctual.

How likely would you be to recommend Carpenders Care Ltd? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Once the carers were accustomed to my husband's needs they performed well.
Always punctual and polite and careful.
One carer is a little perfunctory on occasions.
There is too much differential between charges of the agency and the carers pay.

How likely would you be to recommend Carpenders Care Ltd? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Poor

Carpenders Care Ltd is a very good and well-presented company. The manager is very reassuring and dedicated to the job. We had a pleasant stay with them as most of their carers were caring and attentive. I would recommend them to anyone.

How likely would you be to recommend Carpenders Care Ltd? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My 86 year old father was left half paralysed, bed bound and double incontinent after a severe stroke. He was completely dependent on us 24/7 and needed 2 carers, 4 times a day.

Family life was turned upside down. Carpenders became an integral part of our everyday lives. They emailed Dad’s weekly rota so we knew who/when to expect them. Using various mobility equipment Dad relied on Carpenders to physically move him in/out of bed to/out the living room armchair.

Due to Dad being permanently bed bound it meant he constantly had bed sores of various degrees. The carers always helped Dad get comfortable and rotated him on his side so they could heal. Very attentive and if something wasn’t quite right they would always help out. Dad had continuous UTIs and suffered from hallucinations/confusion. It was at this time we needed the carers more than ever. Their good sense of humour helped us all through difficult times.

Carpenders Care were always flexible and accommodating when needed.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Working with Carpenders Care is a very easy experience and they provide an excellent level of care. The initial introduction was very clear and the assessment of care needs was accurate and well suited to requirements. The Carpenders team are very accessible and easy to work with. They offer good flexibility and are able to accommodate new requests. The care is provided to the highest level and they maintain consistency of staff.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Friendly and reliable service. Good support and administration from the office. I have already recommended this service to several people.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The personal care in helping me to shower was just as good as was given to my late husband two years ago.
They also arranged care at very short notice.
The carer arrived on the time that I had asked for.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Carpenders Care always try to provide the best service possible and adapt to our individual needs.
The staff were always helpful and caring.
Carers were reliable and consistency was maintained where possible.
Follow up communication was good and problems were dealt with quickly and efficiently.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Carpenders Care has been providing care for my mother for nearly four years. For three of those years, we have had a fantastic main carer and could not have been more pleased. Since she went on maternity leave Carpenders have been very responsive in terms of finding suitable replacements. On the whole, this has worked well although there have been a few problems. The team at Carpenders Care are very professional and responsive.

How likely would you be to recommend Carpenders Care Ltd? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

The care my partner receives continues to be very good with his carer being aware of his various needs and limitations of his mobility. Cover is always arranged when needed and with due notice.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The agency was very helpful and well organised. My carer was a lovely woman who felt more like a friend. I was very comfortable with her and she did all she could to be respectful and kind.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

The carers were always punctual, they were eager to find out what we wanted and to make suggestions to enhance my mothers quality of life. The carers reported any concerns quickly.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My aunt and uncle had 24 hour care by Carpenders Care for a period of 18 months. My aunt passed away in October 2014, and my uncle was then looked after until his death in December 2015. Living 100 miles away and being their only relative, I had complete peace of mind from the excellent care provided for them both. All their needs were attended to with compassion and professionalism and they were both treated with great dignity in their final illnesses.

How likely would you be to recommend Carpenders Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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April 2016

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