Gardiner's Homecare

10 Church Street, Caversham, Reading RG4 8DZ
Review Us
9.9 189 Reviews
  • Gardiner's Homecare, Reading
Gardiner's has over 50 years of providing domiciliary care to people in their own homes in and around Reading and South Oxfordshire.

Their experienced and friendly team are passionate about helping others and supporting them to continue independent and fulfilling lives in the comfort and familiarity of home.

If you are looking for someone to provide company and a little help around the house, or perhaps to assist with personal care or medication, Gardiner's can help.

Gardiner's takes great care to recruit care workers with a passion for helping others. They highly value their team, looking after them and supporting them at all times. It is a family business with an enviable reputation locally. They frequently receive fantastic feedback from grateful clients and their families, and indeed have been recognised by this website on several occasions for that.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £38.50

These prices are only a guideline, please contact Gardiner's Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Simon Mahony (Registered Manager)
Total of 189, showing 181-189
9.9

Gardiner's Homecare has a Review Score of 9.9 (9.942) out of 10, based on 35 reviews in the last 2 years. Over all time Gardiner's Homecare has 189 reviews.

Overall Experience

  • 179
  • 10
  • 0
  • 0
  • 0

Date Published

189
6
10
35
154
Overall Experience  Overall Experience 5.0 out of 5

Gardinier's provides a good high quality service. I am happy that I generally get the same few carers even though I only have ad-hoc cover when family are away. Flexibility very good, I would recommend Gardiner's to my friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service mum gets. For myself being the daughter, I have peace of mind knowing she is receiving an excellent service! Your assessor has been very attentive to our comments. Your staff do you great credit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother is very pleased with the care provided by Gardiner's she looks forward to the carers coming and says they are excellent. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother's wonderful carers. Gardiners have been providing a morning care service for my mother for the last four - five years. Throughout that time the care has been first rate. There has been continuity, at least one of the carers has been there since the start and mum knows and likes them. They
will always let me of my brother know of any concerns. I do not live particularly close and my brother works full time so we need the reassurance which Gardiner's provide excellently.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Really appreciated the help and care received from the carers and office staff who we encountered. We could not give the staff high enough praise and many of them who came to us were excellent. We would like to see them all again. Many thanks for all you did for us as our needs evolved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care from Gardiners. Thank you all for your excellent service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The carers who are supporting my mother are excellent. They are reliably on time, and work hard but also take time to provide a personal touch of companionship. I am extremely satisfied with them, and their management. My mother is much more relaxed and happy since we started using Gardiner's.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I feel Gardiner's do a good job and the carers are both good and friendly. The carers are reliable and always do as I wish. The carers are good company to me, I would happily recommend Gardiner's to my friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care of my parents have received from Gardiner's nursing and home care has been of a very high standard. The staff are compassionate and often go beyond the call of duty. There has been the odd blip which is to be expected, but overall I would say that Gardiner's staff are exceptional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Gardiner's Homecare is calculated as follows: ( (197 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 208 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (5)

Loading...

Meet the Team (9)

Krista

Krista Hallett

Job Title: Registered Manager

Joined: 2015

Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.


Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.

Suzanne

Suzanne Screen

Job Title: Office Manager

Joined: 2013

Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.


Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.

Germaine

Germaine Goswell

Job Title: New Client Manager

Joined: 2024

Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.


Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.


She has a wealth of knowledge that she can bring to the role and share with you.

Leanne

Leanne Edwards

Job Title: Care Manager

Joined: 2016

Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.


Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.

Alex

Alex Snow

Job Title: Care Manager

Joined: 2017

Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.


Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.

Lianne

Lianne Maguire

Job Title: Care Manager

Joined: 2015

Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.


Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.

Hayleigh

Hayleigh O'Brien

Job Title: Recruitment & Development Manager

Joined: 2021

Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.


Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator.  She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.

Jasmine

Jasmine Corbin

Job Title: Care Co-rdinator

Joined: 2023

Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.


Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.

Cheryl

Cheryl Willis

Job Title: Office Administrator

Joined: 2011

Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.


Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gardiner's Homecare to verify any information. View our terms and conditions. Gardiner's Homecare has an Enhanced Service - more info.