Gardiner's Homecare

10 Church Street, Caversham, Reading RG4 8DZ
Review Us
9.9 192 Reviews
  • Gardiner's Homecare, Reading
Gardiner's has over 50 years of providing domiciliary care to people in their own homes in and around Reading and South Oxfordshire.

Their experienced and friendly team are passionate about helping others and supporting them to continue independent and fulfilling lives in the comfort and familiarity of home.

If you are looking for someone to provide company and a little help around the house, or perhaps to assist with personal care or medication, Gardiner's can help.

Gardiner's takes great care to recruit care workers with a passion for helping others. They highly value their team, looking after them and supporting them at all times. It is a family business with an enviable reputation locally. They frequently receive fantastic feedback from grateful clients and their families, and indeed have been recognised by this website on several occasions for that.

Care Provided by Gardiner's Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.50

These prices are only a guideline, please contact Gardiner's Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Krista Hallett (Registered Manager)
9.9

Gardiner's Homecare has a Review Score of 9.9 (9.944) out of 10, based on 36 reviews in the last 2 years.
Over all time Gardiner's Homecare has 192 reviews.

Overall Experience
  • 182
  • 10
  • 0
  • 0
  • 0
Date Published
  • 192
  • 7
  • 12
  • 36
  • 156
Reviewer Connection to Gardiner's Homecare
  • 80
  • 36
  • 29
  • 16
  • 14
  • 5
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 192, showing 181-192
Review from C H (Daughter of Client) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care! My mother is very happy with the care she receives from the "Dream Team". They are so warm and caring towards her. I could not ask for better carer's so nice to have peace of mind. Thank you.
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Review from Ron W (Son of Client) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big thanks for the care that Gardiner's Nursing & Homecare have helped with my father over the last year or so. They managed to provide the same carer which was important in my fathers case, that carer was sensitive to my father enabling his needs to be met. At the end of our involvement
with this care agency they proved to be extremely flexible in providing care at our request and showed a sympathetic understanding when my fathers condition grew to the point where he had to move out of the area. I would recommend this company to anyone as you will receive top quality care.
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Review from M O (Husband of Client) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is an Alzheimer's sufferer. I wanted her to stay in our home for as long as possible. Eventually it became clear that I needed some help in caring for her. Initially this was once a week but in early 2015 as her needs had become greater we started daily visits. Then in mid October we had to
arrange for three visits each day. Gardiner's easily coped with these sudden changes of need. The carers were excellent invariably kind and helpful.
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Review from T B (Client) published on 3 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gardinier's provides a good high quality service. I am happy that I generally get the same few carers even though I only have ad-hoc cover when family are away. Flexibility very good, I would recommend Gardiner's to my friends.
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Review from Thelma W (Daughter of Client) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service mum gets. For myself being the daughter, I have peace of mind knowing she is receiving an excellent service! Your assessor has been very attentive to our comments. Your staff do you great credit.
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Review from Joan J (Client) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very pleased with the care provided by Gardiner's she looks forward to the carers coming and says they are excellent. Thank you so much.
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  • Value for Money
Review from Hele C (Daughter of Client) published on 12 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's wonderful carers. Gardiners have been providing a morning care service for my mother for the last four - five years. Throughout that time the care has been first rate. There has been continuity, at least one of the carers has been there since the start and mum knows and likes them. They
will always let me of my brother know of any concerns. I do not live particularly close and my brother works full time so we need the reassurance which Gardiner's provide excellently.
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Review from Margaret H (Client) assisted by family/friend published on 11 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really appreciated the help and care received from the carers and office staff who we encountered. We could not give the staff high enough praise and many of them who came to us were excellent. We would like to see them all again. Many thanks for all you did for us as our needs evolved.
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Review from Else C (Client) published on 20 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care from Gardiners. Thank you all for your excellent service.
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Review from Val C (Daughter of Client) published on 11 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who are supporting my mother are excellent. They are reliably on time, and work hard but also take time to provide a personal touch of companionship. I am extremely satisfied with them, and their management. My mother is much more relaxed and happy since we started using Gardiner's.
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Review from Joan H (Client) published on 11 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel Gardiner's do a good job and the carers are both good and friendly. The carers are reliable and always do as I wish. The carers are good company to me, I would happily recommend Gardiner's to my friends.
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Review from Shan H (Daughter of Client) published on 23 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my parents have received from Gardiner's nursing and home care has been of a very high standard. The staff are compassionate and often go beyond the call of duty. There has been the odd blip which is to be expected, but overall I would say that Gardiner's staff are exceptional.
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Gardiner's Homecare is calculated as follows: ( (203 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (9)

Krista

Krista Hallett

Job Title: Registered Manager Joined: 2015

Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.


Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.

Suzanne

Suzanne Screen

Job Title: Office Manager Joined: 2013

Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.


Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.

Germaine

Germaine Goswell

Job Title: New Client Manager Joined: 2024

Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.


Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.


She has a wealth of knowledge that she can bring to the role and share with you.

Leanne

Leanne Edwards

Job Title: Care Manager Joined: 2016

Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.


Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.

Alex

Alex Snow

Job Title: Care Manager Joined: 2017

Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.


Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.

Lianne

Lianne Maguire

Job Title: Care Manager Joined: 2015

Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.


Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.

Hayleigh

Hayleigh O'Brien

Job Title: Recruitment & Development Manager Joined: 2021

Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.


Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator.  She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.

Jasmine

Jasmine Corbin

Job Title: Care Co-rdinator Joined: 2023

Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.


Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.

Cheryl

Cheryl Willis

Job Title: Office Administrator Joined: 2011

Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.


Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.

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