Gardiner's Homecare

10 Church Street, Caversham, Reading RG4 8DZ
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9.9 192 Reviews
  • Gardiner's Homecare, Reading
Gardiner's has over 50 years of providing domiciliary care to people in their own homes in and around Reading and South Oxfordshire.

Their experienced and friendly team are passionate about helping others and supporting them to continue independent and fulfilling lives in the comfort and familiarity of home.

If you are looking for someone to provide company and a little help around the house, or perhaps to assist with personal care or medication, Gardiner's can help.

Gardiner's takes great care to recruit care workers with a passion for helping others. They highly value their team, looking after them and supporting them at all times. It is a family business with an enviable reputation locally. They frequently receive fantastic feedback from grateful clients and their families, and indeed have been recognised by this website on several occasions for that.

Care Provided by Gardiner's Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.50

These prices are only a guideline, please contact Gardiner's Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Krista Hallett (Registered Manager)
9.9

Gardiner's Homecare has a Review Score of 9.9 (9.944) out of 10, based on 36 reviews in the last 2 years.
Over all time Gardiner's Homecare has 192 reviews.

Overall Experience
  • 182
  • 10
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Date Published
  • 192
  • 7
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  • 36
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Reviewer Connection to Gardiner's Homecare
  • 80
  • 36
  • 29
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  • 5
  • 2
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  • 1
  • 1
  • 1
  • 1
Total of 192, showing 101-120
Review from Anne B (Daughter of Client) published on 21 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gardiner's are a very professionally run care agency which puts the client at the forefront of all that they do. We would unreservedly recommend them for reliability, high standard of care, respect for the client and attention to detail. My mother had the same two carers for 5 years. They treated her
with the utmost respect, kindness and dignity.
Reply from Suzanne Screen at Gardiner's Homecare

Fantastic comments! Thank you for sharing your experience of the care provided by Gardiner's. We shall share this feedback with the 2 care workers who supported your mother, they will be pleased to read it too.

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Review from P H (Client) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A reliable and friendly service. They do their best to help you with familiar staff and have responded quickly in an emergency.
Reply from Suzanne Screen at Gardiner's Homecare

Thank you, it is lovely to read your feedback and very kind of you to take the time.

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Review from E C (Client) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had your carers in as a widow and have has a new knee, I needed help having a shower. I now feel confident after all the help I received from your excellent carers.
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Review from P C (Client) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gardiner's were able to provide high-quality care at short notice.
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Review from Jenny Q (Daughter of Client) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gardiner's were amazingly responsive when we had an urgent and unexpected change in need. The staff are high quality and very well trained.
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare

Thank you for taking the time to share your experience of the care provided to your mum by Gardiner's. We hope that she has settled into her new accommodation well.

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Review from F S (Client) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had some interesting visits from carers. Most have good qualities in some part of the visit. Having known the owner before their nursing home and home care, I am sure he would be very proud of you all.
Reply from Suzanne Screen at Gardiner's Homecare

Pleased to hear that you think he would be proud of us all, thank you.

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Review from Winifred M (Client) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am most pleased with the service offered, including punctuality. Always ready to help at all times.
Reply from Suzanne Screen at Gardiner's Homecare

Thank you for your feedback, we do appreciate you taking the time to share your comments.

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Review from Naomi S (Daughter of Client) published on 11 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Found Gardiner's really helpful and speedy in setting up a service for my mum when she was taken ill quite suddenly. The carers were all very professional and kind to Mum and I had no concerns about the level of service she was getting, including when I wasn't around to keep an eye out. Would recommend.
Reply from John-Joe Cottam at Gardiner's Homecare

Many thanks Naomi, very kind of you. We will be sure to pass the feedback on to the team.

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Review from Stewart S (Husband of Client) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with all. Including office staff.
Reply from Suzanne Screen at Gardiner's Homecare

Thank you for your feedback, we do appreciate it.

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Review from Michael J (Son of Client) published on 9 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gardiner's carers have been of a very high standard and the company has been very helpful in finding a team of carers that suit my father's needs. They have always been very efficient in responding to my requests and provide an out of hours service that has handled a number of crisis caused by outside
circumstances.
I'm very happy to continue using Gardiner's carers to look after my father.
Reply from Suzanne Screen at Gardiner's Homecare

Good to read you comments, thanks. We do aim to ensure that the team of carers are kept as small as possible, as consistent as possible and suited to each individual person.

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Review from J A (Wife of Client) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gardiner's Homecare helped both my husband and sister to remain at home. The carers were all friendly and efficient and arrived at the time expected without fail if due to weather etc a call would be received to explain. I can't praise the service enough.
Reply from Suzanne Screen at Gardiner's Homecare

Thank you for your praise, we really do appreciate it and will ensure that the carers are made aware.

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Review from Mary H (Daughter of Client) published on 29 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has three or four hours of care each day as she is 91 and has dementia. The carers show genuine concern for her and I feel reassured when they are with her, knowing that she is being looked after properly. They inform me promptly of any concerns but also use their initiative to sort out problems.
Reply from Suzanne Screen at Gardiner's Homecare

Thank you leaving some feedback and we are pleased to know that you are reassured by the carer's visits to your mother.

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Review from Betty W (Client) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable, consistent carers who always treat me with respect and dignity. Thoughtful, considerate ladies who have become friends over the past five years. Excellent service.
Reply from Suzanne Screen at Gardiner's Homecare

Great to hear that about the care workers, we should all be treated with dignity and respect at all times.

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Review from T W (Daughter of Client) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who has dementia has been looked after with kindness and care.
I am confident and happy to leave Gardiner's carers with my mother's wellbeing.
As Mum says 'never a cross word'.
Reply from Suzanne Screen at Gardiner's Homecare

We are pleased to hear that you feel happy and confident with the care provided to your mother, thank you for sharing.

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Review from Dave A (Son of Client) published on 12 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my late father received from Gardiner's Homecare was always of the highest order. The individual carers and support staff were always professional, kind, considerate and compassionate. My father very much looked forward to the visits and regarded the carers as friends. It was a comfort to me
that dad was in such good hands.
Reply from Suzanne Screen at Gardiner's Homecare

Thank you for taking the time to share your experience of our care service. It is always lovely to hear that the care worker's visits are looked forward to and that as a family you find it comforting.

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Review from Rosa B (Daughter of Client) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has received the very best of care and the team of carers have gone beyond their call of duty. Would highly recommend Gardiner's Nursing 5*s
Reply from Suzanne Screen at Gardiner's Homecare

Wow, fantastic feedback, thank you. We really do value our amazing team of Care Workers.

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Review from N P (Husband of Client) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gardiner's Nursing & Homecare is excellent. The staff are caring and professional.
Reply from Suzanne Screen at Gardiner's Homecare

Thank you for your feedback.

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Review from Corinna H (Daughter of Client) published on 13 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were very pleased with the care and attention given to my Mother during her engagement with Gardiner's. The office staff were very attentive and were easy to contact by telephone and email.
It was helpful to have a dedicated care manager as she was aware of my mother's personal needs and concerns
and was able, without fuss, to provide additional care when it was needed.


But, particular praise must be paid to those carers who came to my Mother's home on a daily basis. The team of carers were kind and gentle and always listened to my Mother's requests and concerns and she was able to retain her dignity to the end of her life with their help and attention.


My family and I were very grateful to Gardiner's Homecare and would not hesitate to recommend them.

Reply from Suzanne Screen at Gardiner's Homecare

Thank you for such great feedback regarding the care that your mother received, we have shared this with her team of care workers. They really appreciate hearing these sort of comments.

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Review from Graham C (Son of Client) published on 11 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had two care visits a day (early morning and lunchtime). Carers always arrived at the appointed time and undertook their duties diligently, at the same time offering friendship and support to Mum, who had, until the care package commenced in Spring 2018, resisted any help as she was fiercely independent,
despite being age 96. The fact that Mum began to welcome the carer visits illustrates the rapport and empathy that was built up between them. Thanks from all the family - sadly, Mum passed away at the beginning of April having been admitted to hospital at the end of January where she suffered two strokes.
Reply from Suzanne Screen at Gardiner's Homecare

Thank you for choosing Gardiner's to support your Mum. It is lovely to hear that she came to welcome their visits during her time with us.

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Review from M F (Client) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The recent review was good and covered everything relevant to my care needs.
At the present time, I need the minimum of care but realise that this will almost certainly change. We discussed this amongst other things.
Reply from Suzanne Screen at Gardiner's Homecare

We regularly review all care provided to ensure that it is meeting your needs and that we adapt our services as necessary, we are pleased to hear that you thought it was good.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Gardiner's Homecare is calculated as follows: ( (203 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (9)

Krista

Krista Hallett

Job Title: Registered Manager Joined: 2015

Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.


Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.

Suzanne

Suzanne Screen

Job Title: Office Manager Joined: 2013

Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.


Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.

Germaine

Germaine Goswell

Job Title: New Client Manager Joined: 2024

Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.


Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.


She has a wealth of knowledge that she can bring to the role and share with you.

Leanne

Leanne Edwards

Job Title: Care Manager Joined: 2016

Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.


Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.

Alex

Alex Snow

Job Title: Care Manager Joined: 2017

Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.


Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.

Lianne

Lianne Maguire

Job Title: Care Manager Joined: 2015

Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.


Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.

Hayleigh

Hayleigh O'Brien

Job Title: Recruitment & Development Manager Joined: 2021

Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.


Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator.  She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.

Jasmine

Jasmine Corbin

Job Title: Care Co-rdinator Joined: 2023

Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.


Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.

Cheryl

Cheryl Willis

Job Title: Office Administrator Joined: 2011

Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.


Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.

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