Gardiner's Homecare

10 Church Street, Caversham, Reading RG4 8DZ
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9.9 189 Reviews
  • Gardiner's Homecare, Reading
Gardiner's has over 50 years of providing domiciliary care to people in their own homes in and around Reading and South Oxfordshire.

Their experienced and friendly team are passionate about helping others and supporting them to continue independent and fulfilling lives in the comfort and familiarity of home.

If you are looking for someone to provide company and a little help around the house, or perhaps to assist with personal care or medication, Gardiner's can help.

Gardiner's takes great care to recruit care workers with a passion for helping others. They highly value their team, looking after them and supporting them at all times. It is a family business with an enviable reputation locally. They frequently receive fantastic feedback from grateful clients and their families, and indeed have been recognised by this website on several occasions for that.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £38.50

These prices are only a guideline, please contact Gardiner's Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Simon Mahony (Registered Manager)

Gardiner's Homecare Reviews (189)

Total of 189, showing 161-180
9.9

Gardiner's Homecare has a Review Score of 9.9 (9.942) out of 10, based on 35 reviews in the last 2 years. Over all time Gardiner's Homecare has 189 reviews.

Overall Experience

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Date Published

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Review from Arundel S (Husband of Client) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the initial few weeks, we found that we were fortunate in picking a team of first class carers who cared for my wife's needs in a loving caring way. Anytime left was always used in carrying out domestic duties, i.e. bed making, washing, mopping the floors, hoovering but always getting approval
first.
When they left my wife was always in a better frame of mind and looking forward to the next visit. An excellent provider of carers and organisers at every level. Thank you and keep up your excellent work.

Reply from John-Joe Cottam, Managing Director at Gardiner's Homecare

Thanks for the feedback.

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Review from Joyce A (Client) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and friendship the carers involved have given to my husband and I was so much appreciated. My husband has Alzheimer's/mobility problems and it was taken care of with care and complete understanding. Always on time and if there was a problem due to traffic or expected to be late, I always got
a call to explain the delay. When it became necessary for him to go into full-time care due to medical needs, we felt it was like losing friends.

Reply from John-Joe Cottam, Managing Director at Gardiner's Homecare

Thank you Joyce.

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Review from Brian L (Husband of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always punctual, friendly and helpful. From experience, they knew how to deal with problems and had plenty of good, helpful advice. They were a great comfort during a stressful time.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Many thanks for the feedback Mr Lee. I will be pleased to pass this feedback on to the team.

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Review from A P (Daughter of Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gardiner's Nursing & Homecare team looked after our mum 24/7 when she became terminally ill. They were professional, kind and caring. They treated my mum as a person, not an invalid and fitted in well into her home. They also made it easier for us all in a very difficult situation.

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Review from Tony A (Son of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were struggling to cope as my mother's illness began to get worse. We contacted Gardiner's and a care manager came out to see us the next day to discuss our requirements. A care package was in place the following morning. A number of carers attended my mother. They were all excellently
trained, always compassionate making her feel safe, secure and comfortable. Sometimes providing extra care (cover) at very short notice. Their help was invaluable during a very difficult time. I cannot rate their service highly enough.

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Review from Gloria G (Wife of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from the above company from the office staff to carers are so kind and helpful at a time when one's life is turning upside down.
Nothing was ever too much trouble. We looked forward to the carers coming. I would highly recommend this company.

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Review from Peter P (Son of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care provided, kindness and dedication of the carers and their organisation and the attention to detail.

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Review from Frances (Partner of Client) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare to my partner. My partner was diagnosed with Alzheimers six years ago. Three years ago when I found looking after him full time rather difficult, we employed Gardiner's to give me some respite for a few hours. Gradually as the dementia progressed we finally had 24 hour care for several days
at a time. Gardiner's have always tried to give us his regular carers who got to know him and he them. They are a very professional and helpful organisation who's carers are knowledgeable, kind and compassionate. I would recommend them highly.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Thank you so much Frances - on behalf of all of the team we are so pleased to have been able to help both of you and to make such a difference.

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Review from Norma B (Client) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Gardiner's. Everything I want doing is done in a caring and professional manner. The carers know exactly what needs to be done and therefore I do not have to worry about things. I would recommend them to my friends and family.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Thank you Norma for your lovely feedback.

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Review from Thelma W (Client) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the care I receive. All of the girls are lovely. The care is of high quality and the office staff are very helpful. I would happily recommend Gardiner's to my friends.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Thank you so much Thelma - it's great to read that feedback.

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Review from Maureen P (Client) assisted by family/friend published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Many thanks.

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Review from H&R S (Daughter of Client) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring. I have been very impressed with the combination of professionalism and helpfulness of staff in the office and the kindness and efficiency of the carer who has been looking after my parents. They were not keen to accept help initially and she has completely won them over.
It gives me considerable peace of mind to know they are being looked after so well on a day to day basis.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Thank you so much Katharine, that is lovely to hear.

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Review from Ann M (Daughter of Client) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gardiner's agency and staff, carers and office, very caring and professional. Review carried out thoroughly and in a sensitive manner.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Thank you Ann for your feedback, I am glad that you are pleased with the Gardiner's.

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Review from M W (Client) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care! I am very happy with the care provided. All the carers do everything needed and always do it in a professional manner. Everyone is very good and helpful. Excellent overall.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Thank you so much for the feedback.

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Review from D W (Client) assisted by family/friend published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both very happy with how the care is going. The carers are very pleasant and always take time to sit and have a chat.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Thank you very much Mr and Mrs W, we will be sure to pass your feedback on to the care team.

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Review from Harry T (Client) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service at Gardiner's is first class, all care workers are very hard working, very happy with all the care received and cannot imagine a way to make it better.

Reply from John-Joe Cottam, Director at Gardiner's Homecare

Thank you Harry for your kind feedback.

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Review from Ron S (Client) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from Gardiner's carers is the best thing since sliced break and all is tickety boo.

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Review from C H (Daughter of Client) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care! My mother is very happy with the care she receives from the "Dream Team". They are so warm and caring towards her. I could not ask for better carer's so nice to have peace of mind. Thank you.

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Review from Ron W (Son of Client) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thanks for the care that Gardiner's Nursing & Homecare have helped with my father over the last year or so. They managed to provide the same carer which was important in my fathers case, that carer was sensitive to my father enabling his needs to be met. At the end of our involvement
with this care agency they proved to be extremely flexible in providing care at our request and showed a sympathetic understanding when my fathers condition grew to the point where he had to move out of the area. I would recommend this company to anyone as you will receive top quality care.

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Review from M O (Husband of Client) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is an Alzheimer's sufferer. I wanted her to stay in our home for as long as possible. Eventually it became clear that I needed some help in caring for her. Initially this was once a week but in early 2015 as her needs had become greater we started daily visits. Then in mid October we had to
arrange for three visits each day. Gardiner's easily coped with these sudden changes of need. The carers were excellent invariably kind and helpful.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Gardiner's Homecare is calculated as follows: ( (197 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 208 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (9)

Krista

Krista Hallett

Job Title: Registered Manager

Joined: 2015

Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.


Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.

Suzanne

Suzanne Screen

Job Title: Office Manager

Joined: 2013

Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.


Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.

Germaine

Germaine Goswell

Job Title: New Client Manager

Joined: 2024

Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.


Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.


She has a wealth of knowledge that she can bring to the role and share with you.

Leanne

Leanne Edwards

Job Title: Care Manager

Joined: 2016

Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.


Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.

Alex

Alex Snow

Job Title: Care Manager

Joined: 2017

Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.


Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.

Lianne

Lianne Maguire

Job Title: Care Manager

Joined: 2015

Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.


Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.

Hayleigh

Hayleigh O'Brien

Job Title: Recruitment & Development Manager

Joined: 2021

Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.


Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator.  She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.

Jasmine

Jasmine Corbin

Job Title: Care Co-rdinator

Joined: 2023

Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.


Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.

Cheryl

Cheryl Willis

Job Title: Office Administrator

Joined: 2011

Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.


Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gardiner's Homecare to verify any information. View our terms and conditions. Gardiner's Homecare has an Enhanced Service - more info.