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Specialist Care Team (Lancashire) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Specialist Care Team (Lancashire) has 25 reviews.
5.0 out of 5
Thank you so much for your really kind words. Our team really enjoys visiting your Mum and they'll be absolutely touched by your comments - which have already been passed onto them. Thank you, again.
5.0 out of 5
What a wonderful review to read! We truly appreciate your kind words about our team and will be sure to let them know. Knowing that you found our service friendly, caring, and efficient means the world to us. Thank you.
4.0 out of 5
Many thanks for your kind words; we're really pleased that your mum is receiving the support she needs. I will be sure to pass your comments on to the team.
5.0 out of 5
Thank you for your heartfelt review. We're absolutely delighted to hear about your father's positive experience with our staff. It's our mission to provide high-quality care, prompt communication, and a sense of comfort for both our clients and their loved ones. Thanks for entrusting us with your father's care! I'll pass your comments on to the team too.
4.0 out of 5
Thank you for taking the time to share your experience. It's fantastic to hear that you're pleased with our services. We absolutely agree, our newer and younger team members are on a learning journey, and we're so grateful for your understanding while your key worker is currently on maternity leave.
4.0 out of 5
We're delighted to hear that our team is making your time with us enjoyable and meeting your needs. A laugh and a joke can brighten anyone's day, and we're happy we could bring that to you. Thanks for sharing your experience! I'll be sure to pass your comments on to the team.
4.0 out of 5
Thank you for your kind comments about how our team helps to support your wife. I'll pass these on to our team at the next meeting. Thank you.
5.0 out of 5
Thank you so much for your wonderful comments. It's so important for our carers to get the basics right, and being friendly and respectful is right up there! I'll ensure the team hear your comments at their next meeting. Thanks
4.0 out of 5
Thank you so much for your feedback. I know you've already had a conversation with the team about your rota. We've done a spot check of your last 100 visits and can see that on four visits we've had to change your staff member at the last minute. Unfortunately, times can arise when either the member of the team is too ill to come to work or they are dealing with an incident at a previous visit. Our duty team are aware that they must inform anyone of any potential changes and discuss these with the individual before making the change. We will regularly check in with you to ensure our communication is spot on for you. Your comments have already been discussed by the team, and I'll make sure to pass on your other comments to the front-line team. Thank you.
5.0 out of 5
Many thanks for your kind comments and for your top review; we're really pleased that we're able to help. I have passed your message on to your team.
4.0 out of 5
Thank you for your comments. It's so important to us that you have at least one member of the team that you work closely with, and I'm really pleased that our key worker policy is working for you. We also understand that sometimes people don't connect as well as others, in these circumstances, we're more than happy to rotate team members. I will be sure to pass your comments on to the next team meeting. Thank you.
5.0 out of 5
Hello – thank you for your kind review. I'm so pleased we've helped support you. I've just passed your compliments on to the rest of the team, which I know they'll be so made up about! Thank you.
4.0 out of 5
Thank you so much for your comments. Our team really enjoy their days with your son – especially those baking sessions! I've had a chat with our dedicated rota coordinator to check our punctuality stats. The overall punctuality score for the past year is that we've been an average of 13 minutes early. I can see on 2 occasions over the past year, we've been both 40 and 43 minutes late, for this I am sorry – unfortunately this was a knock-on effect from Covid-related absence, but I can see that the team has followed the procedure and notified your son. Many thanks for your comments.
4.0 out of 5
Thank you for your kind words. Having looked at your rota, it's great that you have had at least a weekly visit from your key worker. I have passed your feedback onto the management team. Thank you.
5.0 out of 5
Thank you for your kind comments. I'm so pleased that we're able to support you and your team will be so happy to receive your feedback.
4.0 out of 5
Thank you for your kind words. I will pass this onto them during our team meeting this week.
4.0 out of 5
Many thanks for leaving us a great review. I have passed your comments onto the team.
4.0 out of 5
Many thanks for your wonderful feedback. We've just had a staff team meeting this morning and shared your comments with your key workers. Thanks again.
5.0 out of 5
Thank you so much for your kind comments. We do spend a while training up our team members, and I am really pleased that it's had positive outcomes for you. I will pass these comments onto the team too.
5.0 out of 5
Many thanks for your comments, that’s lovely to hear. I’ve just passed this onto the team as well. It’s a pleasure working with you to achieve the best outcomes for your mum.
The Review Score of 8.0 (8.000) out of 10 for Specialist Care Team (Lancashire) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Specialist Care Team (Lancashire) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Specialist Care Team (Lancashire) to verify any information. View our terms and conditions. Specialist Care Team (Lancashire) has an Basic Service - more info.
