What Type of Services does Walfinch Harrow & Brent offer?

Walfinch Harrow & Brent offers Home Care.

How many Carers does Walfinch Harrow & Brent employ?

Walfinch Harrow & Brent employs 50 carers.

Walfinch Harrow & Brent, Suite 206A, 2nd Floor, 1-9 St Ann's Road, Harrow, London HA1 1LQ

Review from P S (Friend of Client) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I have known the carer through a very dear friend of mine who is living with progressive Parkinson and I cannot speak highly enough of him. The love, care and patience he provides is exceptional. He is truly an angel sent. He treats my dear friend as if he were his own family with genuine compassion.

He blends with all of us with his warm, approachable with a positive attitude.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your kind words about our carer and service. We are delighted you feel we are providing exceptional care.

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Review from Divya N (Mother of Client) published on 12 August 2025 Submitted via Website • Report

Overall Experience

We feel incredibly fortunate to have our carer. She has been a truly wonderful carer for our daughter - kind, attentive, patient, and full of warmth. From the very beginning, she built a strong and trusting bond with our daughter, who absolutely lights up when she sees her.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you so much for your kind words. We're delighted to hear about the special bond between your daughter and her carer.

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Review from Jeanette R (Daughter of Client) published on 29 July 2025 Submitted via Website • Report

Overall Experience

This is my first time using Walfinch and they have been so helpful in looking after my Dad following his release from hospital. All members of staff that we have dealt with (from the carers themselves to the ladies in the office on the other end of the phone) have been polite, caring and very understanding

to my Dad's situation. They have been a great help and support not only to my Dad but also to myself and my sister as we look after my Dad in his home. Every visit they are happy and supportive and treat Dad with so much care and respect. They have built up a great rapport with him and encourage him to walk with his frame, do exercises to build up his strength as well as drink/eat and even play games with him. All staff have been great but I must give a special mention to a few specific members of staff who are just lovely and a credit to your Company. Thank you!

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your kind review. We're glad to hear that your dad is doing well and that our team has been able to support both him and your family after his discharge from hospital. It's great to know our carers have built a positive relationship with him and are encouraging his recovery with care and respect.We'll make sure your feedback is shared with the whole team

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Review from Bina M (Daughter of Client) published on 29 July 2025 Submitted via Website • Report

Overall Experience

Wonderful care service, with regular reviews to ensure the client is receiving the right care. All the carers are kind and courteous to both the individual patient and the family. They make great efforts in getting to know what their clients needs and likes, and always tries to accommodate all requests.

It doesn't matter how unresponsive the patient us, the carers are always respectful and chatty, making sure every move is pre-informed.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your lovely review. We're really glad to hear that you're happy with the care and communication from our team. It's great to know the carers are making a positive impact and taking the time to get to know the client's needs.We appreciate your feedback and will be sure to pass it on to the team.

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Review from Y N (Father of Client) published on 21 July 2025 Submitted via Website • Report

Overall Experience

An outstanding service to our daughter from the whole team - from sorting out the rota to providing the care.
Our daughter has special needs and thus needs special unique type of care and support.
Keep up the excellent standard.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your kind feedback. We're honoured to support your daughter and are delighted to hear that our care and coordination are making a positive difference. We understand how important it is to provide personalised support, and your words mean a great deal to the whole team.

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Review from Thomasina B (Wife of Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

Our carer was very helpful and caring to my husband. She was always on time and my husband didn't want help but he changed his mind as from the start he felt the carer really helped him
Thank you for your help.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your kind words. We are pleased that you had a positive experience with the care we provided to your husband. It is always rewarding to know that our support makes a difference, especially when someone is initially unsure about receiving care. We will make sure we pass on your lovely feedback to the carer involved. Thank you again for taking the time to share your experience.

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Review from Harsha P (Daughter of Client) published on 23 September 2024 Submitted via Website • Report

Overall Experience

The carer who cared for my mum who was ill with cancer. She was amazing she looked after our mum like she was her own grandmother. She brought joy and a smile to her face throughout the last days/weeks of her life. I cannot thank her enough. She is kind, sympathetic, generous, humble and overall extremely

great at her job. I could say 1000 great words about her.
Walfinch are amazing and well-organised professionals. The manager is extremely lovely and gave us the best service and carer and I thank them so much.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for your incredibly kind words. We are touched to hear that our carer was able to bring comfort and joy to your mum during such a difficult time. It means the world to us to know that we were able to make a difference in her final days. Your appreciation reflects the dedication and compassion that we strive for at Walfinch, and we are grateful for your acknowledgement of our team's efforts. I will make sure to pass on your wonderful feedback to the team. We are honoured to have been part of your mum's care journey.

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Review from Mina P (Daughter of Client) published on 10 September 2024 Submitted via Website • Report

Overall Experience

Excellent care team, my mother is well looked after and the carer are polite and attentive. The only minor issue we have had is when they send a new person without much notice but when I have pointed it out to them they have acted on it.
It's a shame the schedule is sent so late on Sunday night.
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from that the carer has been very good. They seem well trained and the staff are always contactable.
It's been very positive for us and my mother is happy with the service and have got into a good routine.
Very happy to recommend Walfinch Harrow and Brent.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for sharing your experience and for recommending Walfinch Harrow & Brent. We're delighted to hear that you feel your mum is well looked after and you find our carers attentive and well-trained. We appreciate your feedback and we are always looking to improve.

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Review from Nishma S (Niece of Client) published on 9 September 2024 Submitted via Website • Report

Overall Experience

Very good staff, takes care of client needs.
Definitely recommend to others.
I am happy with the service and helpfulness from all Walfinch staff.
Staff in office are also great and very helpful.
Carers must know care plan completely at all times.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you, for your positive review and recommendation. We are so glad to hear that you're happy with the care and support from both our carers and office team. Your feedback is greatly appreciated. Thank you for choosing Walfinch!

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Review from Alison V (Client) published on 9 September 2024 Submitted via Website • Report

Overall Experience

They are prompt, caring and friendly. What more can I say that's what you need from a carer. They are better than any other carers I've ever had and I've had several different companies. I don't know what else to write except they are good and we need more care companies like them.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for your kind words! We are thrilled to hear that you've had such a positive experience with our carers and that we've been able to provide the care and support you deserve. Your feedback means a lot to us, and it motivates our team to continue delivering the best service possible.

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Review from H B (Daughter of Client) published on 6 September 2024 Submitted via Website • Report

Overall Experience

We have been Walfinch for 9 months and in that time I cannot compliment their service provision enough. My mother (their client) suffers from Vascular Dementia and the carers have fully embraced their role and ensure she is well taken care of! They are extremely cooperative which is an invaluable bonus

to working as a team! The carers are diligent; conscientious and rarely late or tardy! They are a focused, experienced, highly-qualified team that take the job seriously: a breath of fresh air! The carers do well in treating the client (my mother) as an individual and endeavour to treat her with utmost respect and communicate with her verbally and closely observe her. As a family, we highly recommend Walfinch for the reasons reiterated above and their unique problem-solving skills when necessary.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you so much for your wonderful feedback and for taking the time to share your experience with Walfinch. We're thrilled that you have been pleased with the care and support provided by our team over the past nine months. We are committed to delivering person-centred care, and we are delighted to know that our carers have made a positive impact by ensuring your mother is well cared for, respected, and treated with dignity. Your kind words about their professionalism, cooperation, and dedication mean the world to us (and them). We take pride in fostering teamwork and treating each individual with respect, and it's reassuring to know that these values have been reflected in the care your mother receives. Our carers truly enjoy working with your mother and appreciate the positive relationship they've built with both her and your family. We appreciate your recommendation and look forward to continuing to provide the high standard of care you've come to expect.

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Review from R K (Client) assisted by family/friend published on 7 February 2024 Submitted via Postal Card • Report

Overall Experience

I have been with this company for nearly 2 and a half years and the service is very good. The carers are friendly, kind, caring and supportive. They arrive on time and carry out their work efficiently.
Should a problem arise it is dealt with promptly, satisfactorily and in a very polite manner by management

and office staff alike.
I am very satisfied and have already recommended the company to others.

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Review from B G (Daughter of Client) published on 17 January 2024 Submitted via Postal Card • Report

Overall Experience

The care provided by Walfinch has been excellent. The carers are able to communicate with the client in their mother tongue which makes it easier for the carer and the client to meet their needs. The care agency and carers always communicate if they are running late. The carers follow the care plan

and everything is left clean and tidy. Having this extra support has given us and the family the flexibility to go to work and socialize knowing that the client is looked after. I highly recommend Walfinch to other people.

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Review from Rose G (Client) published on 16 May 2023 Submitted via Website • Report

Overall Experience

Very nice company I like to thank a very helpful manager and all of the team. The carers are wonderful. Very kind and professional. Thanks to all carers.

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Review from Susan H (Daughter of Client) published on 2 August 2022 Submitted via Website • Report

Overall Experience

I have been using Walfinch since March 2022 when my father had a stroke. The carers are all very professional and kind. They were a pleasure to deal with. We received the schedule of carers each week and they were always on time and stayed for the full period. They made us all feel very comfortable

and looked after my dad with dignity and professionalism. I would highly recommend them.

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Review from Y O (Client) published on 13 June 2022 Submitted via Website • Report

Overall Experience

We were very happy with all the girls, they did anything you asked. They made sure I did my exercises each day.
We would recommend your services to anyone I have already told a couple of people.
Thank you once again for all your help in my recovery.

Reply from shilpi verma, Managing Director at Walfinch Harrow & Brent

Thank you so much for the wonderful feedback, Yvonne. We are very happy to learn that you feel comfortable with our carer.

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Review from B S (Daughter of Client) published on 8 June 2022 Submitted via Website • Report

Overall Experience

I would highly recommend Walfinch, Harrow & Brent agency to anyone. I used their services when my father was coming out of the hospital. I found them to be both very professional and supportive. The managing director and her team were approachable and always willing to listen and help in any way they

could. I even got some valuable advice from the staff regarding my dad's dementia issue. The company also appeared to be supporting their carer as well as listening to any of our concerns. I wanted a carer who could speak Punjabi, which is my father's mother tongue, to ease Dad back into his home environment. The staff member was a blessing. She was very caring and treated my father with the greatest of respect. When providing personal care, she did so by keeping his dignity at all times. The meals were freshly cooked and the house was always clean and tidy. Medications were administered on time throughout the day. We could trust the carer and didn’t have to prompt her to do anything. If funds were not an issue would use them again

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Review from Marilyn H (Client) published on 20 July 2021 Submitted via Website • Report

Overall Experience

I needed twice daily help after a major shoulder operation. The service was excellent. The ladies looked after my personal needs and helped around the house. They helped with my very important exercises. Very bright, cheerful and competent. I am sure this helped with my recovery. Punctuality was pretty

good. Took me for a short walk twice a day.
I would recommend this agency.

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Review from Francesca W (Daughter-in-law of Client) published on 13 July 2021 Submitted via Website • Report

Overall Experience

The carers are just incredible and a credit to Christies Care!
We are so grateful for their professionalism, kindness and care for my mother-in-law and the rest of the family in the last few weeks of her life.
Christies Care were very accommodating and helped us a great deal, having been completely

new to needing care.
The carers, in particular, I can’t thank enough for being such lovely, kind and caring ladies.

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Review from Dexter L (Uncle of Client) published on 9 July 2021 Submitted via Website • Report

Overall Experience

I'm a client of Christie’s Care and they did a wonderful job in caring for my niece in her last days. I couldn't speak more highly of them, from the management to the carers. The carers in particular.