Walfinch Harrow & Brent

Suite 206A, 2nd Floor, 1-9 St Ann's Road, Harrow HA1 1LQ
Review Us
9.9 21 Reviews
  • Walfinch Harrow & Brent, Harrow
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to PillarCare Agency
PillarCare Agency
10
Member Logo
Home Care Providers belonging to Care24Seven - Care at Home
Care24Seven - Care at Home
8.2
Member Logo
Home Care Providers belonging to Paragon Home Healthcare
Paragon Home Healthcare
Member Logo
Home Care Providers belonging to Tiggo Care
Tiggo Care
10
Member Logo
Home Care Providers belonging to Cheriton Homecare Ltd
Cheriton Homecare Ltd
9.8
Member Logo
Home Care Providers belonging to Parkgate Nursing Agency
Parkgate Nursing Agency
8.5
Show Walfinch Harrow & Brent on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £30
  • Weekly Live-in Care Fees: £1450 – £1650

We offer tailored care packaged to suit individual needs and circumstances

These prices are only a guideline, please contact Walfinch Harrow & Brent to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Shilpi Verma (Registered Manager)
Are you the Owner/Manager of Walfinch Harrow & Brent? View your Advertising Options

Walfinch Harrow & Brent Reviews (21)

Total of 21, showing 1-20
9.9

Walfinch Harrow & Brent has a Review Score of 9.9 (9.886) out of 10, based on 12 reviews in the last 2 years. Over all time Walfinch Harrow & Brent has 21 reviews.

Overall Experience

  • 18
  • 3
  • 0
  • 0
  • 0

Date Published

21
5
10
12
9

Review from Divya N (Mother of Client) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel incredibly fortunate to have our carer. She has been a truly wonderful carer for our daughter - kind, attentive, patient, and full of warmth. From the very beginning, she built a strong and trusting bond with our daughter, who absolutely lights up when she sees her.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you so much for your kind words. We're delighted to hear about the special bond between your daughter and her carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeanette R (Daughter of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first time using Walfinch and they have been so helpful in looking after my Dad following his release from hospital. All members of staff that we have dealt with (from the carers themselves to the ladies in the office on the other end of the phone) have been polite, caring and very understanding
to my Dad's situation. They have been a great help and support not only to my Dad but also to myself and my sister as we look after my Dad in his home. Every visit they are happy and supportive and treat Dad with so much care and respect. They have built up a great rapport with him and encourage him to walk with his frame, do exercises to build up his strength as well as drink/eat and even play games with him. All staff have been great but I must give a special mention to a few specific members of staff who are just lovely and a credit to your Company. Thank you!

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your kind review. We're glad to hear that your dad is doing well and that our team has been able to support both him and your family after his discharge from hospital. It's great to know our carers have built a positive relationship with him and are encouraging his recovery with care and respect.We'll make sure your feedback is shared with the whole team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bina M (Daughter of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care service, with regular reviews to ensure the client is receiving the right care. All the carers are kind and courteous to both the individual patient and the family. They make great efforts in getting to know what their clients needs and likes, and always tries to accommodate all requests.
It doesn't matter how unresponsive the patient us, the carers are always respectful and chatty, making sure every move is pre-informed.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your lovely review. We're really glad to hear that you're happy with the care and communication from our team. It's great to know the carers are making a positive impact and taking the time to get to know the client's needs.We appreciate your feedback and will be sure to pass it on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Y N (Father of Client) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding service to our daughter from the whole team - from sorting out the rota to providing the care.
Our daughter has special needs and thus needs special unique type of care and support.
Keep up the excellent standard.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your kind feedback. We're honoured to support your daughter and are delighted to hear that our care and coordination are making a positive difference. We understand how important it is to provide personalised support, and your words mean a great deal to the whole team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thomasina B (Wife of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was very helpful and caring to my husband. She was always on time and my husband didn't want help but he changed his mind as from the start he felt the carer really helped him
Thank you for your help.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & Brent

Thank you for your kind words. We are pleased that you had a positive experience with the care we provided to your husband. It is always rewarding to know that our support makes a difference, especially when someone is initially unsure about receiving care. We will make sure we pass on your lovely feedback to the carer involved. Thank you again for taking the time to share your experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Harsha P (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who cared for my mum who was ill with cancer. She was amazing she looked after our mum like she was her own grandmother. She brought joy and a smile to her face throughout the last days/weeks of her life. I cannot thank her enough. She is kind, sympathetic, generous, humble and overall extremely
great at her job. I could say 1000 great words about her.
Walfinch are amazing and well-organised professionals. The manager is extremely lovely and gave us the best service and carer and I thank them so much.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for your incredibly kind words. We are touched to hear that our carer was able to bring comfort and joy to your mum during such a difficult time. It means the world to us to know that we were able to make a difference in her final days. Your appreciation reflects the dedication and compassion that we strive for at Walfinch, and we are grateful for your acknowledgement of our team's efforts. I will make sure to pass on your wonderful feedback to the team. We are honoured to have been part of your mum's care journey.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mina P (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care team, my mother is well looked after and the carer are polite and attentive. The only minor issue we have had is when they send a new person without much notice but when I have pointed it out to them they have acted on it.
It's a shame the schedule is sent so late on Sunday night.
Apart
from that the carer has been very good. They seem well trained and the staff are always contactable.
It's been very positive for us and my mother is happy with the service and have got into a good routine.
Very happy to recommend Walfinch Harrow and Brent.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for sharing your experience and for recommending Walfinch Harrow & Brent. We're delighted to hear that you feel your mum is well looked after and you find our carers attentive and well-trained. We appreciate your feedback and we are always looking to improve.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nishma S (Niece of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, takes care of client needs.
Definitely recommend to others.
I am happy with the service and helpfulness from all Walfinch staff.
Staff in office are also great and very helpful.
Carers must know care plan completely at all times.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you, for your positive review and recommendation. We are so glad to hear that you're happy with the care and support from both our carers and office team. Your feedback is greatly appreciated. Thank you for choosing Walfinch!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison V (Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are prompt, caring and friendly. What more can I say that's what you need from a carer. They are better than any other carers I've ever had and I've had several different companies. I don't know what else to write except they are good and we need more care companies like them.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you for your kind words! We are thrilled to hear that you've had such a positive experience with our carers and that we've been able to provide the care and support you deserve. Your feedback means a lot to us, and it motivates our team to continue delivering the best service possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H B (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been Walfinch for 9 months and in that time I cannot compliment their service provision enough. My mother (their client) suffers from Vascular Dementia and the carers have fully embraced their role and ensure she is well taken care of! They are extremely cooperative which is an invaluable bonus
to working as a team! The carers are diligent; conscientious and rarely late or tardy! They are a focused, experienced, highly-qualified team that take the job seriously: a breath of fresh air! The carers do well in treating the client (my mother) as an individual and endeavour to treat her with utmost respect and communicate with her verbally and closely observe her. As a family, we highly recommend Walfinch for the reasons reiterated above and their unique problem-solving skills when necessary.

Reply from Freya Massingham, Care Manager at Walfinch Harrow & Brent

Thank you so much for your wonderful feedback and for taking the time to share your experience with Walfinch. We're thrilled that you have been pleased with the care and support provided by our team over the past nine months. We are committed to delivering person-centred care, and we are delighted to know that our carers have made a positive impact by ensuring your mother is well cared for, respected, and treated with dignity. Your kind words about their professionalism, cooperation, and dedication mean the world to us (and them). We take pride in fostering teamwork and treating each individual with respect, and it's reassuring to know that these values have been reflected in the care your mother receives. Our carers truly enjoy working with your mother and appreciate the positive relationship they've built with both her and your family. We appreciate your recommendation and look forward to continuing to provide the high standard of care you've come to expect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R K (Client) assisted by family/friend published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with this company for nearly 2 and a half years and the service is very good. The carers are friendly, kind, caring and supportive. They arrive on time and carry out their work efficiently.
Should a problem arise it is dealt with promptly, satisfactorily and in a very polite manner by management
and office staff alike.
I am very satisfied and have already recommended the company to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B G (Daughter of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Walfinch has been excellent. The carers are able to communicate with the client in their mother tongue which makes it easier for the carer and the client to meet their needs. The care agency and carers always communicate if they are running late. The carers follow the care plan
and everything is left clean and tidy. Having this extra support has given us and the family the flexibility to go to work and socialize knowing that the client is looked after. I highly recommend Walfinch to other people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rose G (Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice company I like to thank a very helpful manager and all of the team. The carers are wonderful. Very kind and professional. Thanks to all carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Daughter of Client) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Walfinch since March 2022 when my father had a stroke. The carers are all very professional and kind. They were a pleasure to deal with. We received the schedule of carers each week and they were always on time and stayed for the full period. They made us all feel very comfortable
and looked after my dad with dignity and professionalism. I would highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Y O (Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with all the girls, they did anything you asked. They made sure I did my exercises each day.
We would recommend your services to anyone I have already told a couple of people.
Thank you once again for all your help in my recovery.

Reply from shilpi verma, Managing Director at Walfinch Harrow & Brent

Thank you so much for the wonderful feedback, Yvonne. We are very happy to learn that you feel comfortable with our carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B S (Daughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Walfinch, Harrow & Brent agency to anyone. I used their services when my father was coming out of the hospital. I found them to be both very professional and supportive. The managing director and her team were approachable and always willing to listen and help in any way they
could. I even got some valuable advice from the staff regarding my dad's dementia issue. The company also appeared to be supporting their carer as well as listening to any of our concerns. I wanted a carer who could speak Punjabi, which is my father's mother tongue, to ease Dad back into his home environment. The staff member was a blessing. She was very caring and treated my father with the greatest of respect. When providing personal care, she did so by keeping his dignity at all times. The meals were freshly cooked and the house was always clean and tidy. Medications were administered on time throughout the day. We could trust the carer and didn’t have to prompt her to do anything. If funds were not an issue would use them again

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marilyn H (Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed twice daily help after a major shoulder operation. The service was excellent. The ladies looked after my personal needs and helped around the house. They helped with my very important exercises. Very bright, cheerful and competent. I am sure this helped with my recovery. Punctuality was pretty
good. Took me for a short walk twice a day.
I would recommend this agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Francesca W (Daughter-in-law of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are just incredible and a credit to Christies Care!
We are so grateful for their professionalism, kindness and care for my mother-in-law and the rest of the family in the last few weeks of her life.
Christies Care were very accommodating and helped us a great deal, having been completely
new to needing care.
The carers, in particular, I can’t thank enough for being such lovely, kind and caring ladies.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dexter L (Uncle of Client) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a client of Christie’s Care and they did a wonderful job in caring for my niece in her last days. I couldn't speak more highly of them, from the management to the carers. The carers in particular.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rabia R (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Christies Care for my mother's care as the owner of Christies was very personable in really understanding my mother's specific language, cultural and religious needs and sensitivities when appointing carers. Although this took a little time to set set up, I felt Christies were working with us
as a family, we were not "just another client". We were going through a difficult time as my mother was a palliative cancer care patient. The carers were lovely and flexible to assist my mother with her personal care, preparing food and domestic help and giving moral support to both my mother and me. Unfortunately we only used Christies for approximately two weeks, as my mother's health declined rapidly and she passed away, but I'm sure we would have continued to use Christies if my mother was still with us. Thank you Christies.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Walfinch Harrow & Brent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Walfinch Harrow & Brent is calculated as follows: ( (62 Excellents x 5) + (8 Goods x 4) ) ÷ 70 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Harrow & Brent is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (3)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Walfinch Harrow & Brent

What Type of Services does Walfinch Harrow & Brent offer?

Walfinch Harrow & Brent offers Home Care.

How many Carers does Walfinch Harrow & Brent employ?

Walfinch Harrow & Brent employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Harrow & Brent to verify any information. View our terms and conditions. Walfinch Harrow & Brent has an Basic Service - more info.