Visiting Angels North Hertfordshire

Suite Y, Thrifty House, 4 Bilton Road, Hitchin SG4 0SB
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10 12 Reviews
  • Visiting Angels North Hertfordshire, Hitchin
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Care Provided by Visiting Angels North Hertfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: £1600 – £1800

Visiting Angels North Hertfordshire are competitively priced and do not have any hidden charges for travel, administration, late calls or early calls. Visiting Angels North Hertfordshire do not charge extra for weekends and bank holidays.


Visiting Angels North Hertfordshire charge on an hourly basis for Home Care services and for Live in Care on a weekly basis.

These prices are only a guideline, please contact Visiting Angels North Hertfordshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Shelley Lowden (Registered Manager)
Are you the Owner/Manager of Visiting Angels North Hertfordshire? View your Advertising Options

Visiting Angels North Hertfordshire Reviews (12)

10

Visiting Angels North Hertfordshire has a Review Score of 10 (9.971) out of 10, based on 12 reviews in the last 2 years.
Over all time Visiting Angels North Hertfordshire has 12 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Visiting Angels North Hertfordshire
  • 9
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Total of 12, showing 1-12
Review from Ron C (Husband of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of Visiting Angels since last May to help care for my wife who has Alzheimer's, the continuity of staff, caring nature plus attention to detail have proved second to none. The home manager and director are always making sure all staff go the extra mile to satisfy the person's needs,
important things like picking up prescriptions plus making vital phone calls on behalf of the client.
The special emergency line service actually works as I have found out firsthand, I have nothing but thanks and lots of praise for this company.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for taking the time to share your kind words. It truly means the world to our whole team to know that we've been able to make a positive difference for you and your wife. Continuity…read more
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Review from Emma T (Daughter of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall at home, I contracted Visiting Angels on behalf of my mother initially for short-term help allowing me to retrun to work immediately. I was immediately impressed by the care, attention to detail and professionalism of the team, as well as the immediate rapport they all built with my
mother. This was our and her first experience of having carers into the house and their efforts above made this seamless and stress-free for both of us. Although initially this was a short-term placement, soon after my mother had to enter hospital for 6-7 weeks but their care and interest did not reduce during this time, with regular visits to my mother in hopspital for assessment but also for social/personal reasons. I feel this was above and beyond what I had expected, and made me realise how lucky we were to have their support. Following her sudden discharge they re-accommodated to her needs immediately. I wholeheartedly recommend Visiting Angels and their carers.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for your thoughtful and generous review. We're truly honoured to have supported your mother and your family through such an important time.It's wonderful to hear that our carers…read more
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Review from T S (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and dad have always been very wary about having carers in the home and losing their independence.
Finding visiting angels has been such positive experience for my parents and myself.
The care being provided enables my parents to feel that they are in control and they feel that they have
found new friends rather than carers.
All staff are professional, positive and friendly. They are flexible and able to assist mum and dad on the tasks required on any visit.
I love the app they use, which enables me to keep in touch with what has happened at each visit.
Visiting Angels have given me reassurance and lifted some of the concerns I have regarding my mum and dad living independently.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for your kind and thoughtful words. We're absolutely delighted to hear that your parents have had such a positive experience with Visiting Angels, and that our care has helped them…read more
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Review from Sarah O (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer is always on time and if for any reason is going to be late, she will contact mum. She is very professional, caring and industrious while she is with mum.
It was a huge step allowing a stranger into her home but the gentle nature of her has put mum's mind at rest. She encourages mum to
do what she can but steps in when needed. In the hour she is there she prepares breakfast, lunch and tea - the latter for mum to pop in microwave or oven later. She makes the bed, washes up and ensures the house looks clean and tidy which is what mum likes! She also helps with her exercises.
The accessibility of the company is excellent and they are always conferring with mum and making sure she is happy.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for your thoughtful and detailed review. We're so pleased to hear how well your mum is getting on with her carer - it's lovely to know that her gentle and professional approach has…read more
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Review from J W (Daughter of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a client now for over a year. I feel very comfortable with the care my mum is receiving, it gives me peace of mind to know she is in safe hands. The carers are trustworthy, kind, patient, and encouraging and my mum enjoys having a good laugh with them. They are helping Mum to stay in her
home for as long as possible.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
We thank you very much for your kind review! It's been an absolute pleasure looking after your wonderful mum and having endless laughs and dances with her!
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Review from E O (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The angels have lived up to their name and are always caring, compassionate and thoughtful towards my mother. The communication is excellent and any requests are actioned in a timely manner. The manager is very thorough and understanding. I feel that my mother really benefits from the visits and is
in safe hands.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for your kind review. It has been a pleasure to help Mum and to help her remain independent.
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Review from Angela S (Daughter of Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the care my mother has received since returning from the hospital after a fall. She is 88 and needed her confidence regaining after a shoulder break. The ladies have been great, caring, trustworthy and very supportive of Mum and Dad whilst in their home. We would certainly
use them again if the situation arises.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for your kind words. It was truly our pleasure to support your mum's recovery journey and see her regain her strength and confidence after her fall. We're honoured to have been part…read more
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Review from R C (Wife of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to take my husband (he has had Alzheimer's for over 10 1/2 years) to a clinic for his retinopathy appointment and one member of staff in particular kindly took us and brought us back again. I could not have managed to take my husband to this appointment on my own.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for taking the time to share your experience. We're delighted to hear that our caregiver was able to support you and your husband for his retinopathy appointment. We understand how…read more
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Review from Sandra D (Sister-in-law of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Their name is true to the care they give!
They are amazing angels.
The support and care provided to our family member has made such a significant difference to them. They are able to stay in their own home with familiar surroundings which is so important to a person with dementia.
The management
of their service is first class too. Personal-centred care.
I would recommend them without hesitation.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for your kind words! We're deeply honoured by your praise and grateful to hear that our care has had such a positive impact on your family member's life. Providing personalized,…read more
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Review from Jules W (Daughter of Client) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't express anything but gratitude for the excellent, caring, and enjoyable service we received for our mother. The service providers always go the extra mile without any difficulty, and no matter how big or small our requests are, we've never been let down. We're incredibly grateful and so is
our mother. Thank you.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you for taking the time to leave us such a wonderful review. Your words truly touched our hearts! It's incredible to hear that you've felt such warmth and care from our service. We always strive…read more
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Review from Hazel L (Daughter of Client) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Visiting Angels have been helping my elderly parents by cooking their weekend dinners. They have been friendly and reliable and have made delicious food - we always hope there are leftovers! My mother has mild dementia which has been handled with delicacy and care throughout. I couldn’t be happier
and will definitely recommend them to anyone else needing help.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Dear Hazel, thank you very much for your kind review. It has been an absolute pleasure cooking for them nutritious dinners and seeing them enjoy the food thoroughly. We strive to be not just a service…read more
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Review from Michele R (Daughter of Client) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels North Herts is a first-class, professional, caring and absolutely wonderful home care provider. Nothing is too much trouble and my mum looks forward to every visit. I would highly recommend the service and am so glad I decided to sign up to their services.
Reply from Pooja Patel, Managing Director at Visiting Angels North Hertfordshire
Thank you so much for taking the time to leave us such a wonderful review. Your trust and recommendation mean the world to us. It has been an absolute pleasure and joy looking after mum. We are…read more
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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Visiting Angels North Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for Visiting Angels North Hertfordshire is calculated as follows: ( (68 Excellents x 5) + (2 Goods x 4) ) ÷ 70 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels North Hertfordshire is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Visiting Angels North Hertfordshire

What Type of Services does Visiting Angels North Hertfordshire offer?

Visiting Angels North Hertfordshire offers Home Care.

How many Carers does Visiting Angels North Hertfordshire employ?

Visiting Angels North Hertfordshire employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels North Hertfordshire to verify any information. View our terms and conditions. Visiting Angels North Hertfordshire has an Basic Service - more info.