Visiting Angels North Hertfordshire

Suite Y, Thrifty House, 4 Bilton Road, Hitchin SG4 0SB
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9.8 13 Reviews
  • Visiting Angels North Hertfordshire, Hitchin
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Care Provided by Visiting Angels North Hertfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: £1600 – £1950

Visiting Angels North Hertfordshire are competitively priced and do not have any hidden charges for travel, administration, late calls or early calls. Visiting Angels North Hertfordshire do not charge extra for weekends and bank holidays.


Visiting Angels North Hertfordshire charge on an hourly basis for Home Care services and for Live in Care on a weekly basis.

These prices are only a guideline, please contact Visiting Angels North Hertfordshire to find out the exact price for your requirements.

Contact Visiting Angels North Hertfordshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Visiting Angels North Hertfordshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Shelley Lowden (Registered Manager)
Are you the Owner/Manager of Visiting Angels North Hertfordshire? View your Advertising Options

Visiting Angels North Hertfordshire Reviews (13)

9.8

Visiting Angels North Hertfordshire has a Review Score of 9.8 (9.799) out of 10, based on 13 reviews in the last 2 years.
Over all time Visiting Angels North Hertfordshire has 13 reviews.

Overall Experience
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Total of 13, showing 1-13
Review from Gillian C (Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall at home I needed some help during my recovery period and found Visiting Angels. I was initially concerned about needing to ask for help as I am a very independent person but after meeting them I was very impressed with their kindness and care. They helped me to regain my confidence
in looking after myself again and were so kind and it was a real pleasure to see them on the days they came to visit. With their support it relieved my family of the pressure of re arranging the whole of their lives to take care of me and enabled them to feel happy that I was being supported. I would have no hesitation in using them again should the need arise.
I have no hesitation in recommending their services and cannot praise them highly enough.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for your wonderful review. We're truly grateful that you chose Visiting Angels to support you during your recovery, especially as someone who values their independence. It means a great deal to hear that our team helped you regain confidence and made you feel comfortable and cared for throughout your journey.
We're also glad that our visits brought peace of mind to your family - supporting both our clients and their loved ones is incredibly important to us.
It was an absolute pleasure to be part of your recovery, and we're always here if you ever need us again. Thank you for your kind words and your recommendation - it really does mean the world to our team.
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Review from Ron C (Husband of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of Visiting Angels since last May to help care for my wife who has Alzheimer's, the continuity of staff, caring nature plus attention to detail have proved second to none. The home manager and director are always making sure all staff go the extra mile to satisfy the person's needs,
important things like picking up prescriptions plus making vital phone calls on behalf of the client.
The special emergency line service actually works as I have found out firsthand, I have nothing but thanks and lots of praise for this company.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for taking the time to share your kind words. It truly means the world to our whole team to know that we've been able to make a positive difference for you and your wife. Continuity of care, compassion, and going the extra mile are at the heart of everything we do, and your feedback reminds us why we do it. We're so glad that our team has been able to provide the support and reassurance you deserve. Thank you again for your trust in Visiting Angels; it's a privilege to be part of your care journey.
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Review from Emma T (Daughter of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall at home, I contracted Visiting Angels on behalf of my mother initially for short-term help allowing me to retrun to work immediately. I was immediately impressed by the care, attention to detail and professionalism of the team, as well as the immediate rapport they all built with my
mother. This was our and her first experience of having carers into the house and their efforts above made this seamless and stress-free for both of us. Although initially this was a short-term placement, soon after my mother had to enter hospital for 6-7 weeks but their care and interest did not reduce during this time, with regular visits to my mother in hopspital for assessment but also for social/personal reasons. I feel this was above and beyond what I had expected, and made me realise how lucky we were to have their support. Following her sudden discharge they re-accommodated to her needs immediately. I wholeheartedly recommend Visiting Angels and their carers.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for your thoughtful and generous review. We're truly honoured to have supported your mother and your family through such an important time.It's wonderful to hear that our carers helped make your first experience with home care a positive one, and that their continued visits and support during your mother's hospital stay made a meaningful difference. Providing consistent, compassionate care-whether at home or in hospital-is something we deeply believe in, and we're so pleased that came through.We're grateful for your trust and your recommendation. It's been a real privilege to be part of your journey!
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Review from T S (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and dad have always been very wary about having carers in the home and losing their independence.
Finding visiting angels has been such positive experience for my parents and myself.
The care being provided enables my parents to feel that they are in control and they feel that they have
found new friends rather than carers.
All staff are professional, positive and friendly. They are flexible and able to assist mum and dad on the tasks required on any visit.
I love the app they use, which enables me to keep in touch with what has happened at each visit.
Visiting Angels have given me reassurance and lifted some of the concerns I have regarding my mum and dad living independently.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for your kind and thoughtful words. We're absolutely delighted to hear that your parents have had such a positive experience with Visiting Angels, and that our care has helped them feel supported without compromising their independence.It's wonderful to know they feel they've found new friends in our carers-that's exactly the kind of relationship we strive to build. We're also pleased that the app has helped keep you informed and reassured, especially when supporting loved ones from a distance can be so challenging.Thank you again for your trust and support- it means the world to our team!
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Review from Sarah O (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer is always on time and if for any reason is going to be late, she will contact mum. She is very professional, caring and industrious while she is with mum.
It was a huge step allowing a stranger into her home but the gentle nature of her has put mum's mind at rest. She encourages mum to
do what she can but steps in when needed. In the hour she is there she prepares breakfast, lunch and tea - the latter for mum to pop in microwave or oven later. She makes the bed, washes up and ensures the house looks clean and tidy which is what mum likes! She also helps with her exercises.
The accessibility of the company is excellent and they are always conferring with mum and making sure she is happy.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for your thoughtful and detailed review. We're so pleased to hear how well your mum is getting on with her carer - it's lovely to know that her gentle and professional approach has helped your mum feel comfortable and supported in her own home. Encouraging independence while being ready to lend a hand is exactly the balance we aim for, and we're delighted it's making a difference. We're also really glad to hear you've found our communication and accessibility helpful - your feedback means a lot to the whole team. Thank you again for your kind words and trust in us.
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Review from J W (Daughter of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a client now for over a year. I feel very comfortable with the care my mum is receiving, it gives me peace of mind to know she is in safe hands. The carers are trustworthy, kind, patient, and encouraging and my mum enjoys having a good laugh with them. They are helping Mum to stay in her
home for as long as possible.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireWe thank you very much for your kind review! It's been an absolute pleasure looking after your wonderful mum and having endless laughs and dances with her!
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Review from E O (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The angels have lived up to their name and are always caring, compassionate and thoughtful towards my mother. The communication is excellent and any requests are actioned in a timely manner. The manager is very thorough and understanding. I feel that my mother really benefits from the visits and is
in safe hands.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for your kind review. It has been a pleasure to help Mum and to help her remain independent.
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Review from Angela S (Daughter of Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the care my mother has received since returning from the hospital after a fall. She is 88 and needed her confidence regaining after a shoulder break. The ladies have been great, caring, trustworthy and very supportive of Mum and Dad whilst in their home. We would certainly
use them again if the situation arises.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for your kind words. It was truly our pleasure to support your mum's recovery journey and see her regain her strength and confidence after her fall. We're honoured to have been part of her rehabilitation and thrilled to see the wonderful progress she's made. Wishing her continued health and happiness!
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Review from R C (Wife of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to take my husband (he has had Alzheimer's for over 10 1/2 years) to a clinic for his retinopathy appointment and one member of staff in particular kindly took us and brought us back again. I could not have managed to take my husband to this appointment on my own.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for taking the time to share your experience. We're delighted to hear that our caregiver was able to support you and your husband for his retinopathy appointment. We understand how challenging it can be to attend such appointments, and we're so pleased that we could be there to assist and make the experience smoother for both of you. Your feedback motivates us to continue providing compassionate and reliable care for our clients. If there's anything more we can do to support you and your husband, please don't hesitate to reach out.
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Review from Sandra D (Sister-in-law of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Their name is true to the care they give!
They are amazing angels.
The support and care provided to our family member has made such a significant difference to them. They are able to stay in their own home with familiar surroundings which is so important to a person with dementia.
The management
of their service is first class too. Personal-centred care.
I would recommend them without hesitation.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for your kind words! We're deeply honoured by your praise and grateful to hear that our care has had such a positive impact on your family member's life. Providing personalized, compassionate care in the comfort of home is our top priority, especially for those with dementia. Knowing that we've made a difference and earned your trust means the world to us. Thank you for your recommendation!
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Review from Jules W (Daughter of Client) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't express anything but gratitude for the excellent, caring, and enjoyable service we received for our mother. The service providers always go the extra mile without any difficulty, and no matter how big or small our requests are, we've never been let down. We're incredibly grateful and so is
our mother. Thank you.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you for taking the time to leave us such a wonderful review. Your words truly touched our hearts! It's incredible to hear that you've felt such warmth and care from our service. We always strive to make every interaction special, and knowing that we've made a positive impact on you and your family means everything to us. Your appreciation fuels our passion to go the extra mile, every single time. We're genuinely grateful for the opportunity to be there for you and your loved ones. If there's ever anything else we can do to make your experience even better, we're here to support you in any way we can.
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Review from Hazel L (Daughter of Client) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Visiting Angels have been helping my elderly parents by cooking their weekend dinners. They have been friendly and reliable and have made delicious food - we always hope there are leftovers! My mother has mild dementia which has been handled with delicacy and care throughout. I couldn’t be happier
and will definitely recommend them to anyone else needing help.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireDear Hazel, thank you very much for your kind review. It has been an absolute pleasure cooking for them nutritious dinners and seeing them enjoy the food thoroughly. We strive to be not just a service provider, but a source of comfort and support for families like yours. Your kind words about our friendliness, reliability, and culinary skills mean a lot to us. It's heartening to know that your parents enjoy the meals we prepare, and we'll try to make sure there are always enough leftovers to go around!
Caring for someone with mild dementia requires special attention and sensitivity, and we're glad to hear that our team have handled the situation with delicacy and care. Please know that we're here to support you and your family every step of the way.
Thank you again for your recommendation. We're honoured to have earned your trust and look forward to continuing to serve you and your loved ones.
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Review from Michele R (Daughter of Client) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels North Herts is a first-class, professional, caring and absolutely wonderful home care provider. Nothing is too much trouble and my mum looks forward to every visit. I would highly recommend the service and am so glad I decided to sign up to their services.
Reply from Pooja Patel, Managing Director at Visiting Angels North HertfordshireThank you so much for taking the time to leave us such a wonderful review. Your trust and recommendation mean the world to us. It has been an absolute pleasure and joy looking after mum. We are thrilled that our service has been of value to your family. Thank you again for your kind words
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Visiting Angels North Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Visiting Angels North Hertfordshire is calculated as follows: ( (74 Excellents x 5) + (2 Goods x 4) ) ÷ 76 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Visiting Angels North Hertfordshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

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Awards / Recognitions (3)

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Frequently Asked Questions about Visiting Angels North Hertfordshire

What Type of Services does Visiting Angels North Hertfordshire offer?

Visiting Angels North Hertfordshire offers Home Care.

How many Carers does Visiting Angels North Hertfordshire employ?

Visiting Angels North Hertfordshire employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels North Hertfordshire to verify any information. View our terms and conditions. Visiting Angels North Hertfordshire has an Basic Service - more info.