Home Care Providers Owned by J C Michael Groups Ltd in London
Only the locations & reviews in London for J C Michael Groups Ltd are showing below.
View the details of all 11 locations (with 22 reviews) owned by J C Michael Groups Ltd
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J C Michael Groups Ltd Locations in London (7)
J C Michael Groups Ltd- Wandsworth
8.0
1 review
1A Queens Road, Wimbledon, London SW19 8NG
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
J C Michael Groups Ltd - Stratford
63 Broadway, Stratford, London E15 4BQ
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
J C Michael Groups Ltd - Brent
7.2
1 review
522 High Street, Wembley HA9 7BS
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
J C Michael Groups Ltd - Docklands
1.0
1 review
38 Beaufort Court,, Admirals Way, London E14 9XL
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
J C Michael Groups Ltd - Bexley
6.0
3 reviews
189 Broadway, Bexleyheath DA6 7ER
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
J C Michael Groups Ltd - Croydon
2 reviews
25A Brighton Road, South Croydon, South Croydon CR2 6EA
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
J C Michael Groups Ltd - Hackney
311 Kingsland Road, London E8 4DL
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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J C Michael Groups Ltd Reviews in London (8)
Reviews posted for members of J C Michael Groups Ltd
Review of
J C Michael Groups Ltd- Wandsworth
from Lux F (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
JCM carers have provided excellent care for my mum who has a complex, terminal illness. The carers are diligent, considerate and anticipate mum's needs, which is especially important as mum has progressively lost her ability to speak clearly. Not only do they provide expert care but they lift mum's
spirits and make her laugh, which has really helped her mental health. Mum very much looks forward to their visits and their company.
As for the office team, they have always been very responsive and flexible when we have needed to change the timings of mum's care visits to accommodate her changing needs.
As for the office team, they have always been very responsive and flexible when we have needed to change the timings of mum's care visits to accommodate her changing needs.
Reply from Wandsworth Branch, Registered Manager at J C Michael Groups Ltd- WandsworthThank you for your kind words. It has been an honour to support you and your mom on this journey.
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Review of
J C Michael Groups Ltd - Brent
from A Z (Son of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
J C Michael Group Brent has a few stars that have been instrumental to the care of my father. His primary carer for the past few months, is absolutely amazing - he's empathetic and conscientious. One of the managers has been very proactive and approachable. One of the other managers is very kind and
is always there for support.
That being said, we have had some issues with the previous branch manager - who wasted a lot of time when the council overcharged us for the care. She was uncommunicative and didn't follow up as promised. I rang their "HQ" in Canary Wharf and was told to hurry up by one of the managers there. I subsequently had stern words with that individual, their upper management clearly isn't used to patients or patient's representative actively advocating for them. This experience definitely soured the relationship between us and J C Michael Groups for some time, but the care provided by my fathers primary carer and the overall support provided by the managers has gone some distance in repairing that.
That being said, we have had some issues with the previous branch manager - who wasted a lot of time when the council overcharged us for the care. She was uncommunicative and didn't follow up as promised. I rang their "HQ" in Canary Wharf and was told to hurry up by one of the managers there. I subsequently had stern words with that individual, their upper management clearly isn't used to patients or patient's representative actively advocating for them. This experience definitely soured the relationship between us and J C Michael Groups for some time, but the care provided by my fathers primary carer and the overall support provided by the managers has gone some distance in repairing that.
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Review of
J C Michael Groups Ltd - Bexley
from J R (Daughter of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother is very satisfied with the care she has received since March 2023. The carers that visit are professional, respectful and attentive to her needs. J.C.Michaels office staff always answer the phone promptly and are able to accommodate any changes if required.
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Review of
J C Michael Groups Ltd - Bexley
from K T (Daughter of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
J C Michael Groups attended my mother after a stroke. The first week was fine no problems. But then from the 2nd week, they were up to one hour and 40 minutes late every day without any notification until I moaned. Even after that, they were late every day by up to an hour and 40 minutes. Carers can
be delayed occasionally, I know that, but up to one hour and 40 minutes every day? Totally unacceptable! Both myself and my mother got so sick of it and the company we cancelled the service. Avoid this terrible useless company unless you want your whole day disrupted waiting for them to arrive!
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Review of
J C Michael Groups Ltd - Docklands
from M C (Daughter of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
An absolute disappointment. Non-compassionate and practically called me a liar when I called to find out why they hadn’t turned up for a scheduled appointment, both people on the phone were rude and had the audacity to argue with me. I refuse to call them carers the service was appalling, the young
man that was sent to assist my father was inadequate, he had no experience and was clueless. My mum was doing everything for dad as he stood there just watching. Also, another very important thing he turned up with no overalls or gloves to take care of a very old, sick and frail patient. Absolutely horrifying! Never again.
Reply from The Management Team at J C Michael Groups Ltd - DocklandsWe sincerely apologise for any misunderstanding and distress that may have caused on specified date. We are grateful for the opportunity to respond to the feedback we received from the NOK following the call on the specified date. We want to assure you that our staff are compassionate and trained to handle delicate situations with respect and care. We did not intend to question the honesty of the client, and we apologise for any misunderstanding that may have caused.
We acknowledge that there was a discrepancy between the start date and the confirmed commencement date that the client expected and the one that our OOH team had in our system. We understand how sensitive and challenging this situation is, especially as it involves EOL care. Our OOH team tried to communicate this with professionalism and empathy. We empathize with the emotional burden that families face during these difficult times.
Our OOH team offered to contact the branch manager to arrange a quick service if the client wanted to start the care as soon as possible. We also informed the NOK that we did not have all the information about the start date and that we relied on what was recorded in our system.
We want to emphasize that our staff did not behave rudely or use any offensive language. One of our OOH team members asked the NOK to bear with us to calm the situation down, but he did not raise his voice or lose his temper. He only wanted to move to a quieter place to talk to the manager.
Our OOH team receives over 100s of calls from different parts of London, dealing with people from various backgrounds and needs. They are committed and professional and they strive to provide quality service even during out-of-hours.
We have evidence that the branch manager reached out to the family within an hour of the call to sort out and resolve the issue. We also sent an apology message to the NOK as soon as we got the feedback.
Regarding our Carer, we ensure all team members receive personal protective equipment (PPE) delivered to NOK homes. However, where it was proposed that care would commence on Monday instead of over the weekend, our risk assessor could not visit. Despite this, our staff did arrive with gloves and aprons on the scheduled day.
We sincerely apologize if the NOK feels that our service did not meet their expected standards. Had the service been confirmed to start over the weekend, our trusted assessor would have visited the client and NOK to discuss a person-centred care plan. Initial communication with family and CHC team was, for us to start the service on 26.02.2024 and this situation occurred on weekend 25.02.22024.
We acknowledge that there was a discrepancy between the start date and the confirmed commencement date that the client expected and the one that our OOH team had in our system. We understand how sensitive and challenging this situation is, especially as it involves EOL care. Our OOH team tried to communicate this with professionalism and empathy. We empathize with the emotional burden that families face during these difficult times.
Our OOH team offered to contact the branch manager to arrange a quick service if the client wanted to start the care as soon as possible. We also informed the NOK that we did not have all the information about the start date and that we relied on what was recorded in our system.
We want to emphasize that our staff did not behave rudely or use any offensive language. One of our OOH team members asked the NOK to bear with us to calm the situation down, but he did not raise his voice or lose his temper. He only wanted to move to a quieter place to talk to the manager.
Our OOH team receives over 100s of calls from different parts of London, dealing with people from various backgrounds and needs. They are committed and professional and they strive to provide quality service even during out-of-hours.
We have evidence that the branch manager reached out to the family within an hour of the call to sort out and resolve the issue. We also sent an apology message to the NOK as soon as we got the feedback.
Regarding our Carer, we ensure all team members receive personal protective equipment (PPE) delivered to NOK homes. However, where it was proposed that care would commence on Monday instead of over the weekend, our risk assessor could not visit. Despite this, our staff did arrive with gloves and aprons on the scheduled day.
We sincerely apologize if the NOK feels that our service did not meet their expected standards. Had the service been confirmed to start over the weekend, our trusted assessor would have visited the client and NOK to discuss a person-centred care plan. Initial communication with family and CHC team was, for us to start the service on 26.02.2024 and this situation occurred on weekend 25.02.22024.
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Review of
J C Michael Groups Ltd - Croydon
from S J (Daughter of Client) published on 19 August 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum had a dreadful experience with a previous care provider. This company stepped in at short notice and couldn’t be more helpful, professional and caring. Mum is so pleased to have the same carer for every visit. She feels safe and supported, which is all we can ask for as she is at end-of-life
care.
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Review of
J C Michael Groups Ltd - Bexley
from Douglas W (Husband of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I needed to change care agency due to growing inferior personal care.
Recommended to J C Michael. Although early days, the level of care provided to my wife is far superior. All carers are pleasant. No hesitation in recommending.
Recommended to J C Michael. Although early days, the level of care provided to my wife is far superior. All carers are pleasant. No hesitation in recommending.
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Review of
J C Michael Groups Ltd - Croydon
from Maxine B (Daughter of Client) published on 15 June 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father received care in the last 6 months of his life, he passed away in April 2021. The care he received from the carer was excellent. He was very caring and professional doing his job. My father and myself were pleased to see the carer every day and nothing was too much trouble for him. He attended
7 days a week and was always happy in his work. I would highly recommend this company and would not hesitate to use them again if needed.
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Awards / Recognitions (0)
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