Home Care Providers Owned by J C Michael Groups Ltd in London

We have been using J C Michael for 2 years, the service is excellent, the main thing for us is the continuity which has been superb. The senior carer Vivian is wonderful, caring and attentive showing great ability and empathy. She is very ably supported by Abina who has very similar attributes and cover is provide by Rhona or Grace when Vivian and Abina take their holiday / rest breaks. This is a wonderful service and highly recommended if you are looking for care of a loved one. Thank you - Trevor Husband and carer for Sylvia

As for the office team, they have always been very responsive and flexible when we have needed to change the timings of mum's care visits to accommodate her changing needs.

That being said, we have had some issues with the previous branch manager - who wasted a lot of time when the council overcharged us for the care. She was uncommunicative and didn't follow up as promised. I rang their "HQ" in Canary Wharf and was told to hurry up by one of the managers there. I subsequently had stern words with that individual, their upper management clearly isn't used to patients or patient's representative actively advocating for them. This experience definitely soured the relationship between us and J C Michael Groups for some time, but the care provided by my fathers primary carer and the overall support provided by the managers has gone some distance in repairing that.

My mother is very satisfied with the care she has received since March 2023. The carers that visit are professional, respectful and attentive to her needs. J.C.Michaels office staff always answer the phone promptly and are able to accommodate any changes if required.

J C Michael Groups attended my mother after a stroke. The first week was fine no problems. But then from the 2nd week, they were up to one hour and 40 minutes late every day without any notification until I moaned. Even after that, they were late every day by up to an hour and 40 minutes. Carers can be delayed occasionally, I know that, but up to one hour and 40 minutes every day? Totally unacceptable! Both myself and my mother got so sick of it and the company we cancelled the service. Avoid this terrible useless company unless you want your whole day disrupted waiting for them to arrive!

An absolute disappointment. Non-compassionate and practically called me a liar when I called to find out why they hadn’t turned up for a scheduled appointment, both people on the phone were rude and had the audacity to argue with me. I refuse to call them carers the service was appalling, the young man that was sent to assist my father was inadequate, he had no experience and was clueless. My mum was doing everything for dad as he stood there just watching. Also, another very important thing he turned up with no overalls or gloves to take care of a very old, sick and frail patient. Absolutely horrifying! Never again.

My mum had a dreadful experience with a previous care provider. This company stepped in at short notice and couldn’t be more helpful, professional and caring. Mum is so pleased to have the same carer for every visit. She feels safe and supported, which is all we can ask for as she is at end-of-life care.

Recommended to J C Michael. Although early days, the level of care provided to my wife is far superior. All carers are pleasant. No hesitation in recommending.

My father received care in the last 6 months of his life, he passed away in April 2021. The care he received from the carer was excellent. He was very caring and professional doing his job. My father and myself were pleased to see the carer every day and nothing was too much trouble for him. He attended 7 days a week and was always happy in his work. I would highly recommend this company and would not hesitate to use them again if needed.