Home Care Providers Owned by J C Michael Groups Ltd in London

spirits and make her laugh, which has really helped her mental health. Mum very much looks forward to their visits and their company.
As for the office team, they have always been very responsive and flexible when we have needed to change the timings of mum's care visits to accommodate her changing needs.

is always there for support.
That being said, we have had some issues with the previous branch manager - who wasted a lot of time when the council overcharged us for the care. She was uncommunicative and didn't follow up as promised. I rang their "HQ" in Canary Wharf and was told to hurry up by one of the managers there. I subsequently had stern words with that individual, their upper management clearly isn't used to patients or patient's representative actively advocating for them. This experience definitely soured the relationship between us and J C Michael Groups for some time, but the care provided by my fathers primary carer and the overall support provided by the managers has gone some distance in repairing that.

be delayed occasionally, I know that, but up to one hour and 40 minutes every day? Totally unacceptable! Both myself and my mother got so sick of it and the company we cancelled the service. Avoid this terrible useless company unless you want your whole day disrupted waiting for them to arrive!

man that was sent to assist my father was inadequate, he had no experience and was clueless. My mum was doing everything for dad as he stood there just watching. Also, another very important thing he turned up with no overalls or gloves to take care of a very old, sick and frail patient. Absolutely horrifying! Never again.

care.

7 days a week and was always happy in his work. I would highly recommend this company and would not hesitate to use them again if needed.