Home Care Providers Owned by Alcedo Care in Denbighshire

I would definitely recommend the company!

Great team. Very responsive to any queries we have had. I work away a lot and my Mother is very happy with the service provided and has taken very well to the carers she has been put with. Highly recommended!

This morning she was a godsend- thank you

Absolutely terrible experience with St Asaph office. My daughter is severely disabled with complex needs. I am a single mum to her. Alcedo were given her contract of care 28hrs per week by Continuing Health Care. We had problem after problem. Absolutely no consistency which is what my daughter required. They said they could deliver what was required by my daughter and Continuing Health but it became very apparent very quickly they couldn't. In my experience Alcedo are very money driven, we experienced no person centered care or consideration, if you or your loved one need consistency then steer clear! They change staff at the very last minute without notice. It is a shame it is ran this way because the actual carers are lovely and are trying their best, the problems lie within the management and logistics. My star ratings are based on management and logistics and not on actual care staff.

All the carers are lovely.

I was not looking forward to having carers but we are so pleased that the girls have been great and talk and chat with my husband when they are looking after him. They shower and dress him every day and bring him through for his breakfast. They are so kind and thoughtful and always on time.

I find the carers that we have had from Alcedo Care very kind to my husband when looking after him and very helpful to me too.

Have made it much easier leaving hospital and carrying on with day-to-day life.

I had care for my mum who just needed some support following a hospital procedure. The girls who visited made my mum and me feel comfortable. My mum can now live without support thanks to the team at Alcedo.

I am looked after very well from the moment I met the staff and carers. With respect and kindness.

I would like to thank all carers for their hard work and all office staff for their professionalism.

When I called back a few days later, I was told by someone else that we had lost that session because I hadn't checked the schedule properly!

Very happy with the carers. They respect me all the time. Name badges would the good.