Alcedo Care in Cumbria | 4 Home Care Providers

Review of
Alcedo Care Workington
from S B (Mother of Client) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Alcedo have been a great support to our family over the past 21 months. We have built a wonderful relationship with them and we truly appreciate they do. The staff are kind, reliable, and clearly love their job. They make a genuine effort to keep my child engaged and it is clear how much he loves their

company - he always gets excited when they arrive at our house. The office staff are approachable, attentive and always willing to listen. We are grateful to have Alcedo Care as part of our journey. The whole team is an incredible support to our family. Thank you.

Reply from Katie Mckenzie, Operations Manager at Alcedo Care Workington

Thank you so much for your lovely message. It truly means a lot to the whole team. We're grateful for the trust you've placed in us over the past 21 months, and it's wonderful to hear how positive the…read more

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Review of
Alcedo Care South Lakes
from Peter W (Husband of Client) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent service provided by a team of caring and professional persons. I cannot speak highly enough of the friendly and compassionate attitude of everyone.

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Review of
Alcedo Care South Lakes
from Janet B (Daughter of Client) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

From the first call, both myself and my sister have felt a great burden has been lifted from our shoulders. Every single carer who has attended to mum have been so kind, professional and shown great kindness to mum. To be able to have mum at home was always our aim, and the Alcedo Care team have made

this possible. Thank you all so much.

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Review of
Alcedo Care South Lakes
from James A (Client) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

In the case of the carer who presented this to me, I am well pleasant and welcome her each time, as I know things will be done to my complete satisfaction. It would be much better if management could allow all carers considerably more travelling time between clients, particularly in summer months, as

currently I and no doubt most of your clients of necessity have to wait many minutes after their due time for meals etc.

Reply from Rachel Boulton, Care Manager at Alcedo Care South Lakes

Thank you very much for your feedback. We are pleased to hear that you are happy with the care provided and that your carer continues to meet your expectations. We will ensure your positive comments…read more

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Review of
Alcedo Care Ulverston & Barrow-In-Furness
from Amanda K (Mother of Client) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

It's so lovely seeing Benjamin sing and dancing with the carers. He looks forward to seeing them. I have peace of mind knowing my son is safe, happy and having fun with them.

Reply from Tierney Laithwaite, Deputy Manager at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your kind words! We will pass this feedback back to our team. Many thanks.

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Review of
Alcedo Care South Lakes
from S A (Daughter of Client) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Alcedo are doing a really good job in the current difficult care climate. The best thing about them is how promptly and enthusiastically the current manager Rachel, responds to feedback from family of clients.

Reply from Rachel Boulton, Care Manager at Alcedo Care South Lakes

Hi
Thank you so much for your lovely feedback - it really means a lot to both me and the whole team here at Alcedo. We always strive to provide the best possible care and support, and it's wonderful…read more

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Review of
Alcedo Care Ulverston & Barrow-In-Furness
from A G (Mother of Client) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

My daughter's carers have got to know her well and respond to her needs, she seems happy to go out with them and when she returns.

Reply from Lisa Floyd, TBC at Alcedo Care Ulverston & Barrow-In-Furness

Thankyou for your kind words, its lovely to hear that Alcedo carers are supporting your daughter and enabling her to go out in the community. bI will pass the feedback on to the carers. From Lisa and…read more

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Review of
Alcedo Care South Lakes
from Sharon H (Mother of Client) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I really couldn't praise Alcedo enough, they come and look after my son as if he is a family member of theirs. They are flexible when I have had changes to make and very reliable. All staff are friendly and caring - just what I needed for my son.

Reply from Magenta Barnes, TBC at Alcedo Care South Lakes

Thank you so much for your lovely feedback. We are truly delighted to hear that you feel we care for your son as if he were part of our own family that's exactly what we aim for. Your recognition…read more

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Review of
Alcedo Care Ulverston & Barrow-In-Furness
from N C (Client) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

The lady has been to me on four occasions regarding my procedure. She is a lovely caring young woman who understands the importance of keeping my dignity intact. She's very thoughtful and always smilng and proactive, I look forward to her visits. I have no complaints at all she follows all the infection

control and does what is needed. I'm hopeful she'll be with me for some time.

Reply from Tierney Laithwaite, Deputy Manager at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team.

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Review of
Alcedo Care South Lakes
from J F (Wife of Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Alcedo Care, staff have continued to provide a high level of care for my husband, respecting his wishes while encouraging independence as far as possible. Any changes have been communicated professionally to us and so far as possible any changes for additional support have been accommodated. My husband

has started to enjoy his interactions with staff as have I.

Reply from Magenta Barrow, TBC at Alcedo Care South Lakes

Thank you very much for sharing such positive feedback. We are delighted to hear that Alcedo Care has been able to support your husband in a way that respects his wishes while promoting his…read more

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Review of
Alcedo Care South Lakes
from Martin F (Son of Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

I am always impressed with the level of care given to my dad and the genuine concern shown for his welfare. The staff always go above and beyond in making sure he is well cared for.

Reply from Magenta Barrow, TBC at Alcedo Care South Lakes

Thank you for your kind and thoughtful words. We are truly grateful for your recognition of the care and attention our team strives to provide. It is our privilege to look after your father, and we…read more

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Review of
Alcedo Care South Lakes
from Neal D (Son of Client) published on 6 February 2025 Submitted via Website • Report

Overall Experience

Alcedo Care were a godsend to my parents. Whilst trying to retain their independence we arranged a support package provided by Alcedo to make sure Mum and Dad were well looked after. There was no job too small and the team really stepped in and provided excellent personal care. Frequent contact with

the managers ensured we identified and resolved any issues or care gaps.
Couldn't recommend the group enough, thank you from the bottom of my heart!

Reply from Magenta Barrow, Deputy Manager at Alcedo Care South Lakes

Thank you so much for your kind and thoughtful message. We are truly delighted to hear that Alcedo Care was able to provide the support and care your parents needed to maintain their independence.…read more

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Review of
Alcedo Care Ulverston & Barrow-In-Furness
from L C (Mother of Client) published on 27 December 2024 Submitted via Website • Report

Overall Experience

My son spends quality time with his two carers. They see to his wants and needs. The carers interact with him as much as they can. He enjoys trips out in the community several times a week. I feel that the service the carers provide is right for my son.

Reply from Katie Mckenzie, care manager at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.

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Review of
Alcedo Care Ulverston & Barrow-In-Furness
from Tina P (Mother of Client) published on 30 October 2024 Submitted via Postal Card • Report

Overall Experience

Alcedo Care has been great for our family. Gave us freedom to do things together.
He looks forward to the calls and enjoys the freedom from his parents. The staff are always on time for us, know us well and let us know in advance of anything, they are always good. Always understanding.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you very much for your lovely response. Kind Regards.

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Review of
Alcedo Care Ulverston & Barrow-In-Furness
from S P (Mother of Client) published on 7 October 2024 Submitted via Postal Card • Report

Overall Experience

I'm happy with the care we are given and the help I'm getting has given me more time, I struggled before Alcedo joined us. She has connected will with the carers.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.

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Review of
Alcedo Care South Lakes
from C P (Wife of Client) assisted by family/friend published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

Makes it possible to keep my husband at home safe and comfortable - he's happy that way and so am I!

Reply from Katie Mckenzie, care manager at Alcedo Care South Lakes

Thank you for taking the time to leave a lovely review, we're so glad you're happy with the service.

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Review of
Alcedo Care South Lakes
from B R (Daughter of Client) published on 19 September 2024 Submitted via Website • Report

Overall Experience

Oh gosh, what can I say? On holiday in the Lakes with my mum who has dementia. They made her feel cared for better than at home. They were respectful and most of all made her laugh which was so good to see. They didn't rush and gave her the time she needed. If only we lived in Windermere we would have

them all the time. When we come back also will use it again. If only I could reward them all but hopefully this will help. Do not hesitate to give them a call, worth every penny.

Reply from Magenta Barrow, Deputy Manager at Alcedo Care South Lakes

Thank you so much for the lovely review. We are really pleased that you and your mum were happy with the service whilst you came to the lakes for a lovely holiday.

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Review of
Alcedo Care Ulverston & Barrow-In-Furness
from S B (Mother of Client) published on 31 May 2024 Submitted via Postal Card • Report

Overall Experience

I feel that the carers have managed well and tailored the support to his needs. Carers take on board suggestions and show they are supportive and caring and take into account his needs. I am happy with the service that is being provided.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.

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Review of
Alcedo Care Ulverston & Barrow-In-Furness
from S L (Daughter of Client) published on 30 May 2024 Submitted via Postal Card • Report

Overall Experience

So far our experience with Alcedo Care has been fantastic. They have shown great interest and have been keen to learn how to communicate via a communication board with my dad. Everyone we have met so far has been lovely and has gone above and beyond for our dad. Today is the happiest I have seen him

for years and it is down to Alcedo Care.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.

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Review of
Alcedo Care South Lakes
from Angela C (Mother of Client) published on 20 May 2024 Submitted via Postal Card • Report

Overall Experience

It has been 12 years, and 6 care agencies later since my 39-year-old son fell off his bike and sustained a high-level spinal injury. Alcedo took over his care package on 01/03/24. We as a family cannot believe the difference Alcedo have already made to our lives. For the first time, we have a manager

who is hands-on, compassionate, understanding, intelligent and responds immediately to every message and query from either the care team or my son. The nurse-led training has been detailed, timely and appropriate. It is also supportive and kind and also sensitive to my son and his care needs. The care staff are wonderful and for the first time they feel value and supported. We had begun to feel that there wasn't a decent and kind care provider out there. Alcedo have worked so hard to get everything right... I am grateful for all they have done/are doing to provide quality care for my son and to restore our faith in good care provision. Thank you. I mean this, thank you so much!

Reply from Katie Mckenzie, care manager at Alcedo Care South Lakes

Thank you so much for taking the time to leave such a kind review and sharing your positive experience with Alcedo Care. It's a pleasure to work alongside you and your son and I'm so happy we're…read more

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Home Care Providers Owned by Alcedo Care in Cumbria

Alcedo Care Locations in Cumbria (4)

Alcedo Care Reviews in Cumbria (44)

Alcedo Care Workington

Alcedo Care South Lakes

Alcedo Care South Lakes

Alcedo Care South Lakes

Alcedo Care Ulverston & Barrow-In-Furness

Alcedo Care South Lakes

Alcedo Care Ulverston & Barrow-In-Furness

Alcedo Care South Lakes

Alcedo Care Ulverston & Barrow-In-Furness

Alcedo Care South Lakes

Alcedo Care South Lakes

Alcedo Care South Lakes

Alcedo Care Ulverston & Barrow-In-Furness

Alcedo Care Ulverston & Barrow-In-Furness

Alcedo Care Ulverston & Barrow-In-Furness

Alcedo Care South Lakes

Alcedo Care South Lakes

Alcedo Care Ulverston & Barrow-In-Furness

Alcedo Care Ulverston & Barrow-In-Furness

Alcedo Care South Lakes

Awards / Recognitions (6)

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