Home Care Providers Owned by Alcedo Care in Greater Manchester
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Greater Manchester for Alcedo Care are showing below.
View the details of all 23 locations (with 507 reviews) owned by Alcedo Care
Alcedo Care Locations in Greater Manchester (3)
Alcedo Care Bury
9.7
24 reviews
Eton Hill House, Eton Hill Road, Radcliffe, Manchester M26 2ZT
"The care team from Alcedo supported my parents (and us) with understanding, kindness, wisdom and grace. They completed the tasks in the…" Read all 24 reviews
Alcedo Care Bury believe that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life. They pride themselves… Read more about Alcedo Care Bury
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £34 / hour
Alcedo Care Wigan
9.6
28 reviews
675 Ormskirk Road, Pemberton, Wigan WN5 8AH
"From day 1, alcedo have been first class. This is a new thing for us and hoped everything would be ok. I need not have worried as the…" Read all 28 reviews
Alcedo Care Wigan strives to enrich lives and support independence, providing a range of services to enable people in the community to remain comfortably in their own homes. All staff have been through a rigorous selection process to ensure that each… Read more about Alcedo Care Wigan
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £34 / hour
Alcedo Care Trafford
9.6
19 reviews
Lamba House, 5 Scholar Green Road, Manchester M32 0TR
"My mother was supported by carers from Alcedo Care. The ladies who came to visit my mum were so understanding and spent the full time…" Read all 19 reviews
The team at Alcedo Care Trafford aim to support and empower people to live fulfilling and active lives and to remain living independently in their own homes. The team consists of over 40 compassionate and professional carers provide an excellent value… Read more about Alcedo Care Trafford
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £34 / hour
Alcedo Care Reviews in Greater Manchester (71)
9.6
Alcedo Care has a Group Review Score of 9.6 (9.571) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alcedo Care must have a Review Score.
Review of
Alcedo Care Wigan
from Michelle D (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From day 1, alcedo have been first class.
This is a new thing for us and hoped everything would be ok. I need not have worried as the staff have been amazing, kind and caring. The carers are superb with dad. Follow up calls as well asking how dad was.
Many thanks
This is a new thing for us and hoped everything would be ok. I need not have worried as the staff have been amazing, kind and caring. The carers are superb with dad. Follow up calls as well asking how dad was.
Many thanks
Reply from Karen Siddeley, Registered Manager at Alcedo Care Wigan
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Review of
Alcedo Care Bury
from Margaret R (Wife of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All the staff from Alcedo care take great care of my husband and also look out for myself also. They are happy to help with anything and will try to sort of I'm unable to do things for my husband. I am very happy at present with all care provided
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Review of
Alcedo Care Trafford
from Sara S (Mother of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I would score Alcedo Care 110 out of 100. I don't know what I would do without them.
Reply from Faye Fenton, Manager at Alcedo Care Trafford
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Review of
Alcedo Care Wigan
from Stephen B (Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience with Alcedo Care over the past four years has been nothing short of exceptional. Their friendly, reliable, knowledgeable, and caring staff have consistently gone above and beyond to provide outstanding support. The personalized approach, coupled with their unwavering dedication to excellence,
has made a significant difference in my life. I am deeply grateful for the care and compassion they have shown, and I wholeheartedly recommend Alcedo Care to anyone in need of high-quality support services.
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Review of
Alcedo Care Wigan
from Wendy P (Mother of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have needed to rely on Alcedo Care for help when our own carers have been unavailable, they have proved to be professional, reliable and consistent, which has meant the stress of difficult situations has been very much reduced.
Over the summer we have had one of our own carers off work on long term
Over the summer we have had one of our own carers off work on long term
sick, without the help of Alcedo I would have struggled to look after my son properly, they have been a god send to me and my family.
Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan
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Review of
Alcedo Care Trafford
from Ian L (Son of Client) published on 3 January 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
We asked Alcedo Trafford to supply a care package for our elderly father. The staff were initially friendly and helpful but all that changed when we noticed discrepancies between the care reports and invoices. Our queries were met with avoidance and silence. When we eventually received a response Alcedo
insisted on billing us for visits even though there was no proof that they had taken place. When we refused to pay for undocumented visits, Alcedo terminated the contract.
Being so utterly disappointed with the way our concerns were dealt with, we reported our experience to the Care Quality Commission (CQC). We have found Alcedo to be a company who prioritises financial gain over care and accountability. When they lost our trust, it raised serious concerns over the welfare of our father. We feel it is our duty to highlight our experience and needless to say, we would not recommend this company to anyone.
This is a condensed review, full review on another platform.
Being so utterly disappointed with the way our concerns were dealt with, we reported our experience to the Care Quality Commission (CQC). We have found Alcedo to be a company who prioritises financial gain over care and accountability. When they lost our trust, it raised serious concerns over the welfare of our father. We feel it is our duty to highlight our experience and needless to say, we would not recommend this company to anyone.
This is a condensed review, full review on another platform.
Reply from Faye Fenton, Manager at Alcedo Care Trafford
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Review of
Alcedo Care Wigan
from Charlotte B (Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My carers have become family to me, they are always there with a kind word or an ear.
They are always great with my meds and if any issues arise they are prompt to fix them. They are kind and compassionate.
They are always great with my meds and if any issues arise they are prompt to fix them. They are kind and compassionate.
Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan
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Review of
Alcedo Care Wigan
from S B (Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Absolutely brilliant company and helped give me a lot more independence after becoming disabled. My family life has improved greatly by their wonderful carers and I feel like they are part of the family themselves. My two young babies adore them and I don't know what we would do without them ourselves.
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Review of
Alcedo Care Bury
from Julie P (Daughter of Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care team from Alcedo supported my parents (and us) with understanding, kindness, wisdom and grace.
They completed the tasks in the care plan generally successfully but any problems were dealt with quickly.
All of the staff I had contact with were helpful, friendly, honest and clearly liked
They completed the tasks in the care plan generally successfully but any problems were dealt with quickly.
All of the staff I had contact with were helpful, friendly, honest and clearly liked
and respected Mum and Dad. Many of them went the extra mile to help us and Mum and Dad and when unusual situations arose they were solution
focused and encouraging.
Unfortunately, we have had to change care company due to a council-based request. Thank you to all the team at Alcedo Bury, we will miss you.
focused and encouraging.
Unfortunately, we have had to change care company due to a council-based request. Thank you to all the team at Alcedo Bury, we will miss you.
Reply from Faye Fenton, Manager at Alcedo Care Bury
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Review of
Alcedo Care Trafford
from R B (Daughter of Client) published on 12 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was supported by carers from Alcedo Care. The ladies who came to visit my mum were so understanding and spent the full time supporting my mum with personal care and administering medication and meals. When they had finished supporting her physically, they would spend any extra time having
chats with her. They were all truly amazing.
Reply from Jane Williamson, Operations manager at Alcedo Care Trafford
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Review of
Alcedo Care Wigan
from C E (Daughter of Client) published on 10 July 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
This service is mediocre at best. My main concern is medication and timing of visits. But there are other concerns as well. Inconsistency of carers and their practice. Which is fundamental to good practice in dementia care. Some carers do not read the tasks. There have been at least 3 medication errors.
A lot of the staff accept Mum's first refusal to have personal care or change her inco pads, instead of trying to encourage participation. I appreciate that there are time constraints, but some carers really don't try. One carer is excellent and never fails to maintain Mum's dignity and hygiene, but she is the only exception. A lot of the carers lack initiative and are very task-orientated. Some of them are very loud, which Mum does not always appreciate.
I thought that having carers to support Mum at key times during the day would be a source of support and much-needed respite from my caring role. Unfortunately it has been a huge source of stress!
I thought that having carers to support Mum at key times during the day would be a source of support and much-needed respite from my caring role. Unfortunately it has been a huge source of stress!
Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan
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Review of
Alcedo Care Trafford
from K A (Son of Client) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service carers arrived on time and went the extra mile when caring for my father.
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Review of
Alcedo Care Trafford
from S T (Mother of Client) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My child has been receiving care from Alcedo Care, and it has been one of the best care companies. The staff have been ever so understanding and patient with my son when providing care. The office staff have been very helpful with the times of visits and any concerns or enquiries I had. The nursing
teams are excellent and deserve more recognition for their hard work as well as everyone that is involved in my son's care.
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Review of
Alcedo Care Trafford
from Janna I (Daughter of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers who came to see my father were absolutely brilliant took care of my father with dignity and care. Could not have picked a better care company! Office staff were great and supportive with all aspects of needs and any queries.
Carers and office staff are brilliant! Great company!
Will be
Carers and office staff are brilliant! Great company!
Will be
recommending to everyone I know!
Reply from Kirstie Poole, TBC at Alcedo Care Trafford
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Review of
Alcedo Care Trafford
from Nisa C (Niece of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The level of care received for my auntie was amazing. Every need was treated with impeccable care and the staff were always so helpful. The office staff were always up to date with their care facilities and always adapted to provide the most sufficient care for my auntie. She always feels respected
and valued when cared for and I couldn't appreciate the company more.
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Review of
Alcedo Care Trafford
from R B (Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
One of the excellent care providers I have been with. Very efficient and effective with the quality of care provided. Would definitely recommend to others.
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Review of
Alcedo Care Trafford
from G A (Father of Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son has been supported by Alcedo Care since March 2024.
I find that the carers are understanding and compassionate about my son's needs.
The management are easy to approach with open communication.
I find that the carers are understanding and compassionate about my son's needs.
The management are easy to approach with open communication.
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Review of
Alcedo Care Wigan
from Janet J (Mother of Client) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are brilliant they sort out all our family member's needs.
They are very caring and listen and are considered, understanding.
They can't do enough for her.
They are very caring and listen and are considered, understanding.
They can't do enough for her.
Reply from Anita Brickles, Operations Manager at Alcedo Care Wigan
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Review of
Alcedo Care Trafford
from Z K (Mother of Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Alcedo has gone above and beyond to care for my son, especially after an incident that happened and have made changes throughout the company to ensure they're not repeated. Besides this particular carer I cannot fault any we have had.
They're all lovely and more than capable of caring for my son and
They're all lovely and more than capable of caring for my son and
I am very happy with the service.
The only issue sometimes is lack of communication but this is improving.
The only issue sometimes is lack of communication but this is improving.
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Review of
Alcedo Care Trafford
from H H (Son of Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Alcedo Care supports my dad with social activities a few times a week. The carers that attend from the Trafford branch have been amazing with him. They take him to different places and keep him occupied. They distract him in a positive manner when he is feeling low. Honestly, I am amazed by the fantastic
work they do.
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Awards / Recognitions (6)
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