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Home Care Provider Owned by Sylvian Care in Hampshire

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9.1 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Sylvian Care in Hampshire

Only the locations & reviews in Hampshire for Sylvian Care are showing below.

View the details of all 18 locations (with 141 reviews) owned by Sylvian Care

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Sylvian Care Locations in Hampshire (1)

1 Home Care Provider owned by Sylvian Care in Hampshire
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Sylvian Care Southampton
67 Basepoint, Abbey Park Industrial Estate, Premier Way, Romsey SO51 9AQ 
9.8 29 reviews
Sylvian Care Southampton, Romsey, Hampshire
"Sylvian Care domiciliary staff are professional, good humoured and friendly. The office staff respond promptly to any concerns I raise, and…"   Read all 29 reviews
  • Visiting Care from £20 / hour
  • Live-in Care from £1,300 / week

Sylvian Care Southampton: Providing compassionate domiciliary care services. At Sylvian Care, the team is dedicated to delivering compassionate and personalised domiciliary care services to ... Read more about Sylvian Care Southampton

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Sylvian Care Reviews in Hampshire (29)

9.1

Sylvian Care has a Group Review Score of 9.1 (9.121) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sylvian Care must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Sylvian Care
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Review of

Sylvian Care Southampton

from J G (Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian Care domiciliary staff are professional, good humoured and friendly. The office staff respond promptly to any concerns I raise, and accommodate most scheduling changes that I request. The only thing I would change is to receive better communication when schedules are changed after the rotas
have been sent. However, this is a minor niggle when the rest of the service has been exemplary.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you for your thoughtful feedback and for recognising the professionalism and kindness of our care and office teams. Were delighted to know that our support and responsiveness have made a positive difference to your experience. I appreciate you highlighting the issue around communication when rota changes occur. We are actively working on improving this so updates reach you more clearly and promptly. Your comments help us continue strengthening the service, and were grateful for your trust in our team.
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Review of

Sylvian Care Southampton

from Rebecca W (Daughter of Client) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with Sylvian Care as my mum's domiciliary carers. They are efficient and knowledgeable and we trust the carers to look after with her best interests in mind. They genuinely care about her, and are interested in her life.
Management at Sylvian are also kind and caring.
They have regular care reviews with me, and call frequently to discuss Mum's care and get the best for her. They are approachable and efficient.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you for taking the time to share such thoughtful feedback. We are truly pleased to hear that your family feels supported and that our carers have made a positive difference in your mums daily life. Our team works hard to provide care that is both compassionate and tailored to each persons needs, and it means a great deal to know this is reflected in your experience. We will continue to work closely with you to ensure your mum receives the best possible support.
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Review of

Sylvian Care Southampton

from A M (Daughter of Client) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very satisfied with Sylvian Care. They are very helpful and are very quick to report anything that is a worry. With their help we hope to keep our mother in her own home.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you for sharing your kind feedback. Were so pleased to know that our teams support and communication have helped you feel confident in your mothers care. Keeping families informed and reassured is incredibly important to us, and were committed to working alongside you to help your mother remain safely and comfortably in her own home. We truly appreciate your trust in our service.
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Review of

Sylvian Care Southampton

from Brenda S (Client) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, covered all aspects of my attendance.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonDear Brenda,

Thank you so much for taking the time to share your feedback. We're delighted to hear that you felt all aspects of your attendance were covered and that your overall experience was very good.

At Sylvian Care Southampton, we strive to ensure every client feels supported, treated with dignity, and receives care tailored to their needs. Your kind words mean a great deal to our team and encourage us to continue delivering compassionate, high-quality care.

If there's ever anything more we can do to support you, please don't hesitate to let us know.
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Review of

Sylvian Care Southampton

from Malcolm S (Client) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - no complaints. Thank you.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for your kind words, Malcolm. We're truly grateful for your feedback and delighted to hear that your experience was excellent. Our team is committed to providing compassionate and dignified care, and it's wonderful to know that this made a difference for you.
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Review of

Sylvian Care Southampton

from Amanda B (Friend of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend looked forward to the three daily visits from Sylvian carers. They were careful and sensitive when delivering personal care, prepared simple hot meals, undertook other caring tasks and chatted with her. They became her friends.
When I raised issues with the managers, quick actions were taken
and I was kept informed.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for your kind words and thoughtful feedback. We're truly honoured to have supported your friend and to know that our carers brought comfort, companionship, and dignity to her daily routine. Building genuine connections is at the heart of what we do, and it means a great deal to hear that our team became a trusted presence. We also appreciate your recognition of our management team's responsiveness-your trust and communication help us grow stronger.
Warm regards,
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Review of

Sylvian Care Southampton

from G M (Son of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian Care have been superb at caring for my Dad. The team are all very friendly, punctual and attentive to detail. I feel very reassured with their services and look forward to staying with them for a long time.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for your kind words. We're truly honoured to have supported your father, and it means a great deal to know our team's care and attention have made a reassuring difference. We remain committed to providing compassionate, reliable service and look forward to continuing this journey with you
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Review of

Sylvian Care Southampton

from Gareth C (Brother of Client) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial contact through the assessment stages and then the care itself, Sylvian staff have been courteous and helpful. The carers were polite and attentive to my sister's needs and she told me that she enjoyed their visits. The company's online recording system enabled me to monitor, from my
holiday destination, each of the visits and any concerns that were being raised. They were even prepared to check that my cat was being fed! I will definitely be using them in future and would recommend them without hesitation.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that our team provided attentive and compassionate care to your sister, and that our online system helped you stay informed while away. Its always our aim to go the extra mileeven for the family cat! We truly appreciate your recommendation and look forward to supporting you again in the future.
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Review of

Sylvian Care Southampton

from A M (Son of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, very friendly and competent carers. Management very responsive of any concerns.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you for your kind words and for taking the time to leave a feedback. We're so pleased to hear that our team made a positive difference and that you and your mother felt supported and listened to. Your feedback means a great deal to us and reinforces our commitment to providing compassionate and responsive care.Warm regards
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Review of

Sylvian Care Southampton

from D H (Daughter of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Prompt review. All care discussed and small updates to care giver i.e helps remaining tasks from POD box. Very friendly and pleasant discussion. Mum reassured about care and all support given.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you for your kind words and for taking the time to leave a review. We're delighted to hear that your mum felt reassured about her care and support. Ensuring open discussions and small but meaningful updates to our care approach is essential in providing the best experience for our clients. We truly appreciate your feedback and remain committed to offering compassionate, dignified, and attentive care.
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Review of

Sylvian Care Southampton

from Deborah F (Daughter of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff, great service. We don't have any complaints at all. All the carers were really polite, kind and considerate. The office was very helpful when we phoned. Nothing was too much trouble for all
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonDear Deborah,Thank you so much for your kind words and glowing review. It truly means the world to us to know that you and your loved one had such a positive experience with our team. We are thrilled that our carers and office staff were able to provide the kindness and support you needed. Your feedback inspires us to continue delivering the highest standard of care to all of our clients.Warm regards, Florin Racila Manager, Sylvian Care Southampton
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Review of

Sylvian Care Southampton

from R S (Son of Client) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, discussed with manager, just needs a bit of structure for the sessions. Agreed I will email and expand, additional talk is recommended.
Reply from Florin Racila, Managing Director at Sylvian Care SouthamptonThank you so much for your feedback. Much appreciated. We will share with our lovely team.
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Review of

Sylvian Care Southampton

from Tina N (Granddaughter of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky enough to use home care for approximately a year. The carers were all superb. They were gentle and attentive to my nan's every whim, and she was sometimes a handful due to having both dementia and Alzheimer's.
The management were excellent with keeping me up to date with all details,
and also very patient when the bill was due!
This company has the very best managers/people supplying the very
best care staff for the very best care!
They are punctual and do a proper handover to the next shift. They contacted me with any issues regarding my Nan's medication/food/physical and mental well-being.
Fantastic.
Will not hesitate to use them again if we ever need carers again.
Thank you for everything. You are simply amazing.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you very much for your kind words. We are delighted to hear that you and your nan had such a positive experience with our team. It means a lot to us that our efforts to provide gentle and attentive care were appreciated. We strive to keep families informed and ensure the well-being of our clients at all times. Your feedback motivates us to continue providing the best possible care. If you ever need our services again, we would be honoured to support your family once more. Thank you for your trust and recognition.
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Review of

Sylvian Care Southampton

from E W (Granddaughter of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was being discharged from hospital for palliative care and required 24 hr care to be able to come home. Sylvian Care Southampton was recommended to us and was able to provide and start care within days so we could get her home as soon as possible.
The carers and the MD were incredibly
supportive to both myself and my grandmother and were so kind and gentle with her, especially when she began to deteriorate.
My Nana was able to pass away in her own home, which was her wish and this was only possible with the care provided by Sylvian Care.
I cannot find any fault and the dignity and respect they showed her was so lovely.
I could not recommend them highly enough. Even when we had a water shortage the MD brought some bottled water round, which shows how above and beyond they go for their clients.


A special thank you to the two carers that were involved mostly towards the end I know she really appreciated your gentleness.

Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for your kind words. We're deeply honoured to have been able to support your grandmother and your family during such a challenging time. Our team is dedicated to providing compassionate and respectful care and it's heart-warming to hear that our efforts made a difference. We'll make sure to pass on your special thanks to the carers involved. Your recommendation means the world to us. Thank you for trusting Sylvian Care Southampton.
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Review of

Sylvian Care Southampton

from Stewart C (Son of Client) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (84) has Alzheimer's. Following a fall and stay in hospital we decided on home care 4x a day as an alternative to a care home. We were initially concerned as to how mum would respond to strangers in the home however our experience with Sylvian has truly been a positive one. Once we decided on Sylvian
they attended the address that day to meet the family and later visited mum prior to her discharge from an assessment nursing home. The team were professional at this stage but what would the care delivery be like? Due to another fall we only had 10 days of care but during that time each pair of carers have been a credit to themselves and the organisation. They were respectful, friendly and treated my mum, who is bed or chair bound, with kindness and dignity. Sadly mum will now have to go into a care home, we would have preferred Sylvian continue to take care of her but mum's fall risk, when carers not present, was too great. Very impressed and thank you for your help and support.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for these kind words. I will share this with our lovely staff.
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Review of

Sylvian Care Southampton

from Erica H (Client) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with my care.
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Review of

Sylvian Care Southampton

from G S (Granddaughter of Client) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Grandmother has had a lovely experience with his care company. They have been very helpful with assisting my Nan. The carers are lovely and always do their best to support my Nan, and they go that extra mile to do more if needed.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you for your feedback. It is really much appreciated, will share your feedback with our staff.
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Review of

Sylvian Care Southampton

from David H (Next of Kin) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sylvian have been providing care for my wife since 2021 and although at first there were issues in respect of continuity of carers, these issues were dealt with satisfactorily, and at present, the service is consistent, with a small group of carers providing a high standard of care. It is pleasing to
note that we consider "our" carers to be friends.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations.
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Review of

Sylvian Care Southampton

from S W (Wife of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Sylvian! They attract and retain top-notch, professional carers who carefully plan and implement individualised care plans. Not only do they provide outstanding care, but they also take a therapeutic approach, engaging my husband in physical and cognitive tasks. Their dedication produces
real results. Plus, they go the extra mile by helping with meal preparation, clean-up, and laundry. Outstanding service all around.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for your wonderful review! We are delighted to hear about your positive experience. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations. Warm regards.
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Review of

Sylvian Care Southampton

from T C (Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have such a lovely group of carers who enable me to get out of bed to wash and dress. I am so grateful to them for being so kind, caring, and helpful. My carers are wonderful, they now feel like a part of our family.
Reply from Florin Racila, Managing director at Sylvian Care SouthamptonThank you so much for your wonderful review! We are delighted to hear about your positive experience with our care services. Your kind words mean a lot to us and will be shared with our team. We strive to provide the best care possible, and it's heartening to know that we met your expectations.
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