Review from Vik C (Daughter of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience

Home Instead have been brilliant from the onset. From the initial form-filling to the first meeting with my mum. They take some if the pressure of for the family and the care has been very very good. My mum has felt safe.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thanks so much for your review of our Services. We are delighted to hear your mum feels safe and that we have been able to take some pressures off the family.

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Review from David C (Son of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience

On contacting Home Instead to provide overnight supervision for my mum, after repeated overnight falls, I found them to be most helpful and accommodating. I dealt with the care manager who is an absolute star, working late to ensure that the care could be put in place from that night. They have provided

this service for a few days so far and their carers have been excellent, caring and compassionate.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your review and we are pleased we were able to support your mum. We will ensure our Care Manager and the supporting CAREGivers get your feedback

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Review from Lynn H (Daughter of Client) published on 25 November 2020
Submitted via Website • Report

Overall Experience

I have been exceptionally pleased with the standard of care provided, and particularly with the kind and attentive nature of each carer who has attended to provide care. What has been really helpful is the limit to the numbers of carers attending, so that the client gets to know the carers. My parents

have also been pleased with the way any new carers are brought round before they attend so that they feel reassured about who may be providing care.
I would happily recommend Home Instead as a good quality provider.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you so much for the kind words about our CAREGivers, the delivery of care and the way the CAREGivers have been introduced to your parents by our key players. We pride ourselves in matching Clients to CAREGivers so they can build up a trusting relationship and offer as much continuity as possible.

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Review from Shirley S (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience

I just want to say a huge thank you to all the team and especially my mum's main carer. Following an extremely long stay in hospital five years ago, my mum finally returned home to live alone with the amazing care from Home Instead. Home Instead enabled my mum to stay at home and regain her independence.

For the past 5 years, it has been so reassuring for me, living 400 miles away, to know that she was receiving incredible care on a daily basis. A huge thank you to everyone involved in her care.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you so much for your review and it was our privilege to support your mum and we are delighted that it has offered you so much reassurance when you live so far away.

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Review from Colin B (Nephew of Client) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience

First-class. All the caregivers have been excellent from day one. My aunt couldn't have been looked after any better. Please pass on my thanks to all those angels that have been looking after my aunt.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thanks for your review. We are delighted to hear that your Aunt is benefiting from the care and support form our CAREGivers that you call "Angels".

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Review from S L (Partner of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

From the moment a representative came to see us and discuss how their care system worked, I knew that Home Instead would work for us. Great care was taken to get to know my partners interests and these were used to make conversation from the carer to my partner. The fact that a full hour was allocated

was great, as there was no rush but all the personal care was taken of while the carer was chatting throughout the time allowed which relaxed my partner.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for your kind words about the service you received and the care that was delivered. Best wishes.

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Review from Steve C (Nephew of Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience

The carer from Home Instead was a wonderful companion for my defiantly independent, 95-year-old uncle. She was a genuinely caring person who won my uncle's trust and even appreciation. Not a small thing with my grumpy old uncle.

Reply from Nichola Booth, Registered Care Manager at Home Instead (Stockport, Tameside & Manchester Central)

Good Morning Steve, thank you for your review. I know that our carer thoroughly enjoyed going to see your Uncle and taking him to the local pub where they met with another client and he enjoyed a pint. They built up a fantastic relationship and on ringing her to give her your feedback, she spoke of how she will miss him. Please send him our love and best wishes.

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Review from M H (Son of Client) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience

From May 2016 until my father's death in April 2020, we have found Home Instead to be a reliable and caring organisation. We always felt safe and confident that Dad was well cared for. On a couple of occasions, they had carers who performed below an acceptable level, and on these rare instances, they

took immediate and decisive action. Indeed, they would tell us if carers were a concern. They truly cared for my dad, and he had the utmost trust in them.

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Review from H W (Wife of Client) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience

We are extremely fortunate in the carers who take care of my husband. There is one carer who is utterly outstanding, and another is wonderful.
The standard of training is excellent, and the carers are a dedicated team. The management could be a little more efficient on occasions, but the service is

a good one.

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Review from Betty H (Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience

We have been very satisfied with care we have received.

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Review from C D (Daughter of Client) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother has had excellent care from Home Instead, beginning with daily home help and increasing to personal care, and finally (only the last fortnight before she left to go into full-time care) care in the evenings. Her personal preferences were implemented impeccably, her Parkinson's needs were well

understood and many of the carers felt like friends. Having an hour's care was really helpful, especially for my mother, who could only take things very slowly!

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your feedback. I know we looked after your mum over five years and am very happy to hear that we changed and adapted the service to meet her needs. I hope your mum and dad have settled well, please send them our love and well wishes.

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Review from J M (Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

Since September 2018 I have experienced excellent, professional care from a variety of carers for my wife and more recently myself. We have been impressed by the efficiency and friendly attention received.
My only criticism is the decision by management to require 28 days notice of cancellation from

7/14 days which makes changes difficult for the client.

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for your review of our services, we are glad you have received professional care from our CAREGivers for yourself and your wife. Just to confirm we amended the cancellation to offer better employment to our CAREGivers.

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Review from Julia B (Daughter of Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience

Can't recommend them highly enough.
Because of the help, skill and kindness of their caregivers, office personnel and management, my parents are able to remain living in their own home rather than having to move to a care home (which neither of them wants).

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

Good Morning Julia, thank you for your review and the time you have taken to do this. It is the greatest of honours to be trusted to care for those most precious people so thank you for providing us with that trust.

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Review from Betty P (Client) assisted by family/friend published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience

A really pleasant experience for me. Very professionally managed. It was my birthday and flowers and cards were bought for me. Thank you Home Instead.

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for you feedback Betty. We hope you had a lovely birthday and the pleasure is all ours.

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Review from Gillian G (Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

Very very good. Some are like my family because I have known them for a long time. Others are becoming so. If I ever have the smallest "lack of gel" with someone, I just have to say. I regard them as friends.

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Thanks for your kind words Gill. We know our CAREGivers enjoy visiting you.

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Review from Sharon M (Son of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

My mum-in-law said she didn't need care after her hip operation. She was in HDU for a week twice as long as expected due to her heart failure. She is now up and running again due to Home Instead's daily visits. Our parents are a worry they think they are fine. As we know this means they need TLC. Just

what you gave her for us!

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Hi Sharon, we are delighted to hear how well your mother-in-law is doing. We know the CAREGivers have enjoyed visiting her. Thanks for allowing us this opportunity to help her rehabilitate.

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Review from Norma M (Client) assisted by family/friend published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience

I very much enjoy my companionship calls. It breaks the monotony of the day and someone to look forward to.
My carer is good company and always willing to help with jobs like ironing or shopping for me.
I enjoy going out to the local shops together and have a coffee and a chat. If I need help to get

to appointments my carer is always willing to take me. She feels like a friend.

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your feedback Norma and taking the time to complete the review, I know that your carer and yourself have built up a fantastic relationship and she equally looks forward to your companionship calls together.

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Review from Judy W (Daughter of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience

Home Instead provided a companion for my father for the last few weeks of his life. None of the family lived nearby so a companion for 2 hours every day enhanced the quality of the time he had left. Regular contact from the Home Instead team gave me peace of mind knowing someone was with dad when I

couldn't be there.

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for taking the time to give us a review. We feel very privileged to have supported your father.

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Review from Rita P (Daughter of Client) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience

Home Instead care team and staff were excellent in the way of love and care they gave to my mother and me.

Reply from Clare Cliff at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for your kind words Rita. We were pleased to be able to support you and your mother and our team feel very privileged to have had this opportunity.

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Review from Caryn M (Daughter of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience

My parents have benefitted hugely from the support, kindness and love provided by Home Instead at Stockport. These last twelve months, the team have helped our family through a very difficult time and enabled Mum and Dad to see their Diamond Wedding Anniversary together in January 2019. Currently,

they are in a much better place than 12 months ago and now look after themselves thanks to the support from Home Instead.

We would like to thank you all for being there on our journey since the beginning, you helped us more than you probably realise. We have appreciated your advice and especially your kindness when things were difficult for us and we did not know what to do. You have all been amazing, showing respect, love and fun with both our parents.

The way Home Instead is managed, it is clear that people are at the heart of the business. You never once let us down and went above and beyond what was expected. A truly exceptional service with wonderful people.

Thank you so much.

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Home Instead (Stockport, Tameside & Manchester Central)

Care Provided

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

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Funding & Fees

Funding Types Accepted

Good to Know

Group/Owner

Person in charge