Home Instead (Stockport, Tameside & Manchester Central)

Victoria House, 179 Hall Street, Stockport SK1 4JG
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9.8 69 Reviews
  • Home Instead (Stockport, Tameside & Manchester Central), Stockport
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £37.95
  • Weekly Live-in Care Fees: from £1925

These prices are only a guideline, please contact Home Instead (Stockport, Tameside & Manchester Central) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Hayley Penkett (Care Manager)
Are you the Owner/Manager of Home Instead (Stockport, Tameside & Manchester Central)? View your Advertising Options

Home Instead (Stockport, Tameside & Manchester Central) Reviews (69)

Total of 69, showing 61-69
9.8

Home Instead (Stockport, Tameside & Manchester Central) has a Review Score of 9.8 (9.808) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Stockport, Tameside & Manchester Central) has 69 reviews.

Overall Experience

  • 60
  • 9
  • 0
  • 0
  • 0

Date Published

69
5
11
20
49

Review from Anne B (Daughter-in-law of Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, very caring, all carers went above and beyond to make sure my mother in laws needs were met at all times. They made my job so much easier, an extremely exceptional care company, certainly the best I have come across.

Reply from Nichola Booth at Home Instead (Stockport, Tameside & Manchester Central)

It was a privilege to support your mother in law at home and you all as a family. Thank you for your comments, they are greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul H (Client) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Caregiver is very friendly and helpful and I look forward to her coming. She takes me on holiday and we both have a good time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Parviz M (Son of Client) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Stockport) provided our mother with an exemplary and professional care for the last ten months of her life. In her final days, the carers showed such love, compassion and understanding towards her and she passed away to the other realm peacefully and with great dignity. We
are extremely grateful to her carers for all their kindness and support. The management team were always ready to meet our requests and make themselves available to us as a family, even though the communication between us was some 7000 miles away (we live in Canada). May Home Instead Senior Care continue to flourish for many years, with our sincere thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy V (Daughter of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family decided mum needed some help on a regular basis after she suffered seizures and a stroke. The wonderful girls that came 3 times a week were amazing with mum, she really looked forward to their chats & especially the cups of tea, that mum said were the best. I cannot recommend Home Instead
and their carers highly enough. They were incredible in supporting and getting mum back to where she was before her health issues. Highly professional and became part of our family. Fantastic company. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah J (Daughter of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Home Instead. It has enabled us to keep my father in his own home where he is happiest.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Daughter of Client) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers do a fantastic job, we're really pleased!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mona P (Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of using Home Instead is an excellent one. I feel able to recommend it fully with confidence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie H (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service. The lady was very kind and had total respect. She was very thorough and was pleased with the way things had been carried out. All books were up to date. It was a pleasure to have her in my home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June A (Client) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Home Instead (Stockport, Tameside & Manchester Central) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Home Instead (Stockport, Tameside & Manchester Central) is calculated as follows: ( (102 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 125 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stockport, Tameside & Manchester Central) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stockport, Tameside & Manchester Central) to verify any information. View our terms and conditions. Home Instead (Stockport, Tameside & Manchester Central) has an Basic Service - more info.