Home Instead (Basingstoke)

The careers are highly professional, conscientious, empathetic and very caring they provide first-class care to my 91-year-old mother. Which allows her to live independently in her own home, also there has always been a continuity of the same careers over the past year, which has been good for Mum, I highly recommend this professional caring company.

Home Instead was recommended to me when it was obvious that my mum needed extra help at home. My mum was very against having someone from outside helping her but when Home Instead came along for the initial meeting my mum warmed to them straight away. They started caring for Mum and were excellent, they turned up on time, did extras like making Mum a sandwich at lunchtime and really took the strain off my husband and I.

I find the carers very helpful and friendly.

Each of the three regular caregivers treats my mother with the utmost kindness and respect, and she looks forward to the visits. Each of the ladies provides a different kind of experience from short outdoor walks to board games to exercise and massage. Together with regular family contact, the visits have enabled her to continue to live independently in her home. I have nothing but appreciation for the work that the caregivers and other staff do, and I would recommend Home Instead (Basingstoke) to anyone in similar circumstances.

The carers are on time to give care to my father. They show respect and kindness to him.

The management act very professionally and beyond what I would have expected, referring my wife to the local surgery when necessary.

I am very well satisfied with the care I receive. The carers are friendly and give me as much help as I need. The office staff respond quickly to any request I make.

Amazed how these carers continue to be as consistently 'on time' with visits, obviously there has been the odd snag. They always arrive with a smile and more often than not a 'chirpy' remark to brighten my day. I have been using this care giver for two years and three months and would not have stayed with this company for this length of time, if I was not very satisfied with the quality of care they provide. Not just to my wife, who lights up when a visit is made but also to myself.

I know Mum would want me to say a special thank you to all who gave her such valuable support and care.

We would definitely recommend Home Instead to family and friends alike.

She enjoys their visits and they are very caring and friendly. The care staff are very good and the management team run the organisation very well in my experience, and they have all been flexible and understanding and very dependable. They have maintained their high standards consistently despite the huge challenges that Covid has added to their workload. We are very grateful for the service they provide.

There has always been good communication between Home Instead team and the family.

My mother has dementia and is nearly 96.

She lives alone (her choice), and I live over an hour away from her. Home Instead is an essential part of my being able to cope with her care. They are utterly professional, utterly reliable and extremely experienced, and I simply couldn't manage without them. They always respond to any request I make, any extra help I need to organise they do without making me feel I have caused them any bother.

I cannot speak highly enough about the Home Instead team, from the carers to the admin staff and the managers. If you are wondering how to cope with someone who needs care - full or part-time - then look no further than their website. I am happy to speak with anyone who would like a personal recommendation and/or discuss what care I have needed to provide for my mother. She is extremely happy to still be able to live at home, and without Home Instead, this would be completely impossible.

I had been troubled with nerves and panicking and in a dark place. The help I have been given by the girls of Home Instead have made it possible to lead a normal life and I will be grateful forever. I could not have managed without them.

His care providers are extremely approachable and communication about concerns etc is brilliant especially as I live 400 miles away from him and have been unable to visit as often as I normally would due to lockdown restrictions.

I've been using Home Instead for my mother since 2019 and we are both incredibly pleased and grateful for their service. My mother's carer is now like an old friend and gives my mum the help and companionship she needs. Nothing is too much trouble for her or the company and I would not hesitate to recommend them.

The standard of care provided for my elderly mother has been consistently high. The care staff are friendly, professional and understanding. Operating in a small team they have enabled my mother to develop trust and good relationships with them. The support provided to me, living at a distance and unable to visit, has been thoughtful, efficient, informative and much appreciated. Both mother and I are extremely happy with the service and support provided.

First class service when it comes to looking after my mother-in-law, who has dementia. What is great is it is a team effort, with the family and each of the carers brings something different and special to the relationship. The team is always happy to go the extra mile and on a couple of times, we have needed extra support they have been able to accommodate us. Pre-COVID the carers were happy to take “the mother-in-law” on trips to either the hairdressers or garden centre. Genuinely they care about the person they are looking after and importantly we can trust them.

The Basingstoke branch of Home Instead has been helping my mother-in-law for the last couple of years. Throughout this period, the team have proved to be reliable, flexible and easy to deal with. During the COVID pandemic, they have been absolutely exceptional and have provided my mother-in-law with not only excellent care but also with emotional support which has been very reassuring for both her and us during this stressful period. Thank you Home Instead.

My carers have managed to accommodate my wants, wishes and idiosyncrasies and are always cheerful, helpful and kind.