Home Instead (Basingstoke)

The girls that visit are all well presented and happy to have in my home. With many thanks.

As she is getting frail now at 94, she needs them more and more. 'Mum's Angels'.

Carers professional and caring.

Excellent carers, always punctual and smiling. Always calm and capable of solving any problems I may have. They really make a difference to my life and I feel safe in their care. They seem to have been chosen carefully as they match my interests.

They provide a great service for my Dad. They offer companionship and always cheer him up. He loves the singing for the brain and nothing is too much trouble for the carers. They are always willing to help out where needed, with shopping, doctor's trips, dentists etc. But nothing is a problem - great service.

The company endeavours to provide care with the same continuity of staff, without too many changes. It responds to feedback and requests from the family. We have been very impressed that In a crisis it is quite flexible and pulls out all the stops to provide emergency cover, and also advice. The staff seem to be friendly and our mother likes her carers. The office staff are generally very helpful, friendly and polite, and have a positive attitude to dealing with both major and minor issues. They do appear to put the needs of the client at the centre of their provision, whilst endeavouring to accommodate requests from the family for alterations to routine. We haven't requested increased care yet, but sense that it would be challenging for the company due to issues of staff recruitment and training, which is probably a problem in the sector. I would not hesitate to recommend them.

The service provided by Home Instead was fantastic. The carers that looked after my mum were wonderful, taking care of her practical needs but also becoming valuable and caring company for her. For me and the rest of the family Home Instead gave reassurance and much needed support that was flexible and always with my mum's needs as their focus.

We have used Home Instead since my father moved in with us 18 months ago, to enable my husband and me to go on holiday breaks. I cannot speak highly enough about the wonderful, reliable care and companionship that he has received from all his lovely carers. It makes all the difference that we can go away and relax, totally confident with the excellent service provided by Home Instead.

Highly recommend

This company are professional, highly skilled and very sensitive to the needs of the patient and those responsible for the overall welfare of the patient. The management and CareGivers are all most pleasant to deal with and go out of their way to empower the users of their service.

We thank you for that.

Home Instead were quick to respond when our family needed support and quickly made the necessary preparations. Staff were caring with some being outstanding in the level of care and the relationship they built with the care recipient. Staff made good use of the daily communication sheets which was particularly useful for family members in ensuring they were fully informed about the care recipients needs and responses. Overall a high quality service was provided.

The caregivers were very kind and always very flexible for whatever the needs were on the day. This all helped Mum stay at home for longer than I had thought possible.

Home Instead in Basingstoke supplied daily care visits for our mother who was dying from Emphysema for the last year. They were very personable to deal with and professional, and the carers were fantastic. They were very helpful with additional call-outs required in times of emergency or when needed.

My mother was a professional person and could be very strong-minded and independent, and the care that she received reflected her personality.

Home Instead allowed my mother to manage her care, while balancing that with what we considered the requirement to be.

When I consider what my mother went through the care she was provided with was excellent, her carers were wonderful people and I cannot have asked for more in such times.

After leaving hospital with a repaired broken leg, I required support at home for a fortnight and Home Instead provided two daily visits. The standard of quality from Home Instead was very high and the cheerfulness of the team combined with support aided my recovery considerably. I have no hesitation in recommending Home Instead as a top class care agency.