Home Instead (South Manchester/North Trafford)

289 Barlow Moor Road, Chorlton, Manchester, M21 7GH
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10 64 Reviews
  • Home Instead (South Manchester/North Trafford), Manchester
The people at Home Instead South Manchester and North Trafford offer a flexible, personalised service with one simple aim – to provide the kind of care they’d want for their own families. To make this possible they do things differently.

They only recruit CareGivers with a genuine affinity for older people, then train them in the skills and ethos needed to deliver to it. Each client is matched with their own regular CareGiver so they can build the personal relationship vital to effective, dignified care.

Every client, or their family, agrees their own tailored package, providing the service they want, when they want it, and their own schedule so they always know who they’ll be seeing and when, and when needs change the service changes too. To some this might seem like the gold standard, but at Home Instead South Manchester and North Trafford, it’s just what every older person deserves.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37 – £39
  • Weekly Live-in Care Fees: £1850 – £1850

These prices are only a guideline, please contact Home Instead (South Manchester/North Trafford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alison Broadhurst (Owner)

Home Instead (South Manchester/North Trafford) Reviews (64)

10

Home Instead (South Manchester/North Trafford) has a Review Score of 10 (9.955) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (South Manchester/North Trafford) has 64 reviews.

Overall Experience
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Reviewer Connection to Home Instead (South Manchester/North Trafford)
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Total of 64, showing 1-20
Review from Jane W (Daughter of Client) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had support from the team at home instead for a while now, but recently I wasn't able to be around as much as usual. Mum's team have been amazing. They are always super, but they really have gone above and beyond over the past couple of weeks. I cannot say how much I have appreciated their care,
compassion and support providing for mum's needs. Simply the best.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for your very kind review which the team will be so happy to read.

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Review from K B (Daughter of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough of the exceptional care and companionship provided by Home Instead. We reached out to them after several recommendations and we haven't been disappointed.


The companionship provided by our carer is warm, attentive, and thoughtful. It was clear from the beginning that

the agency took the time to understand not just Mum's needs, but also her personality and interests. This has made all the difference - what began as a service is becoming a meaningful friendship that brings joy and reassurance to our family.


Weekly visits are filled with conversations, walks, small outings and little jobs. Our carer has patience, empathy, and a sincere desire to connect - traits that are truly invaluable in this
line of work.


If you're looking for a care agency that offers not just support, but real companionship and connection, we recommend Home Instead. Their service brings comfort and peace of mind when it's needed most.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for this wonderful feedback which really warms our hearts. We will pass it on to the Care Professional who I know will be touched

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Review from P A (Son of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the .o th my father was found on the floor of his flat when his HI care pro went for his lunchtime visit. She quickly reacted, made him comfortable and called emergency services. HI remained present throughout until I could attend and takeover, but still kept in touch during the short trip to
hospital, then arranged his care pros to visit him there during his stay.
The whole HI team in the office and on the ground seem to know Dad's circumstances and all treat his care as if he were a member of their family. I can't praise them enough, special thanks to Ka-Mun who acted so swiftly and responsibly.
Reply from Edward Hart, Owner/Director at Home Instead (South Manchester/North Trafford)

Thanks very much for your positive feedback. We'll be sure to pass on your thanks.

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Review from Victoria B (Daughter of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the first carer arrived to help my mum, it was like an angel had come to our door. In our most difficult hours, the whole Home Instead team were a huge help to Mum and to the rest of our family. They gave her support, care and dignity and provided myself and my dad with some much-needed respite.
They couldn't have been a warmer, more comfortable presence in the house. Everyone we interacted with at Home Instead South Manchester was brilliant from our very first contact. I felt they were there to look after all of us, not just Mum. I would recommend them to anyone who needed help. Thank you so much.
Reply from Edward Hart, Owner/Director at Home Instead (South Manchester/North Trafford)

Thank you very much for your kind words. Its means so much to us to hear this.

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Review from M H (Daughter of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum suffered a fall on Sunday 5 May and was admitted to hospital in the early hours of Monday 6 May. The Home Instead carers were able to change their home visits to hospital visits and helping with feeding and personal care as there weren't enough NHS staff to help with this. My mum certainly appreciated
their support.
After a 12-day stay, Mum was discharged from hospital at very short notice on Friday 17 May. The Home Instead Team were able to assess Mum and get the home visits reinstated very quickly and were also instrumental in getting a hospital bed, commode and chair provided by the GP/Occupational Health.
My Mum has been a client of Home Instead for many years. She has a regular team of carers who she knows well and trusts. They provide excellent care and companionship. They've certainly made things easier for my brother who lives with my Mum.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for the very kind feedback which I will share with your Mother's team.

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Review from P B (Sister of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been instrumental in allowing my brother to remain in his own home. He has a regular team of carers which means they have got to know and understand my brother. As a result, he feels very much happier and more confident. Communication within the team and with me is excellent, so any
potential problems can be dealt with before they escalate.
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Review from Yvonne D (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide excellent, friendly support to my mum which in turn gives me peace of mind.
We value the help with housekeeping and the companionship provided. Mum has built strong relationships with the team of carers.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind review which we will pass on to the caregiving team.

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Review from Caoilfhionn B (Granddaughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to Home Instead for their wonderful care and kindness to my gran this last year and a half. The whole team is brilliant - we can't stress enough how much we have valued this support. My gran (who is 98 years old) has loved the companionship and the carers have helped in so many ways
- from helping her continue to get out, taking her out for coffee and trips to the park - which she has really loved. It's really kept her spirits up! My gran has vascular dementia and everyone at Home Instead has gone above and beyond to support not only my gran but me and my family too. As things got more difficult these last few months, Home Instead were able to provide extra visits at the last minute which we were so appreciative of. They're an amazing team, so kind and compassionate. We're really going to miss them and would thoroughly recommend them!
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

It's been our pleasure and privilege to support your Gran. She is an indomitable spirit and we have loved our visits with her. We will be sure to pass on your kind words to the team.

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Review from Jaclyn M (Daughter of Client) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being in hospital in June 2023 my mum returned home unable to walk. Home instead came in and we’re able to support Mum in her desire to remain in her own home. They supported Mum with kindness and dignity. The staff encouraged Mum to eat and drink, sitting with her and chatting with her always
smiling. The team was consistent, on time and made sure Mum and her home were kept clean, this was very important to my mum. As mum declined and she had to be cared for in bed they continued to keep her comfortable. They listened to our needs and made an effort to find out who Mum was as person not just a patient.
They also supported me as my mum declined over the weeks until she passed away. For me communication was so important and this was excellent. I felt at times they were caring for me just as much as Mum.
Due to the support received by Home instead, my mum in her 90’s was able to die with dignity in her own home surrounded by her family.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for these kind words which I will share with the caregivers, I know they will be so touched to read them. We all loved your Mum, she was such a lady, and it was our honour to support you both at this very difficult time. Alison

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Review from Sandra G (Daughter-in-law of Client) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I are so grateful for the care and attention given to my mother-in-law who has dementia, nothing is too much trouble for them her life has been transformed with the help they have given her, we would recommend them to everyone who needs that care at home we cannot thank them enough.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your very kind words which I have passed on to the care professionals. This is why we do what we do, to make a difference, so it's wonderful to hear this!
Alison

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Review from Evelyn K (Friend of Client) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been a really difficult few years for my friend. He has no real support and his family doesn't really pay much attention. He has slowly succumbed to not going anywhere and losing all interest in things that he used to love due to having dementia and absolutely no memory. The carers from Home Instead
have supported him in more ways than I can say. They help him maintain his dignity with his personal care even though this has been a struggle, keep his home tidy and manageable and they have managed to get him out and about again after four long years of being isolated. They have made a real difference and I can rest easy knowing that he has a team of dedicated professionals looking after him. I would recommend Home Instead to anyone thinking of getting carers for their loved one.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for this lovely review which we will share with our care professionals.

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Review from Alison W (Daughter of Client) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care workers that come into my mum's home. They all go above and beyond to help her, even though, because of her dementia she can be difficult at times. The impact of the care has made my life less stressful knowing my mum is well cared for and has given my mum the
ability to stay in her own home, living independently as possible, for as long as she can, which is what she wants. Nothing is too much trouble for the whole team - including the office - and, knowing they keep me informed of anything of concern is reassuring. Being able to access her care notes online is brilliant as I can see what has happened throughout her day and the app that links all her carers, office staff and family is a big asset keeping everyone in contact and being able to share messages. I would recommend them 100%.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this kind review which the Care Professionals will love to read.

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Review from Lesley M (Friend of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having read the reviews on this company I recommended them to my friend/neighbour. Home Instead (South Manchester/North Trafford) have now become valuable companions for my neighbour and have given her not only her independence back but have boosted her confidence too. She looks forward to their visits
and especially her weekly trips to the shops. Five stars.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for the kind review which we will share with the team.

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Review from Andrea M (Daughter of Client) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of using Home Instead has been entirely positive and we would highly recommend them as a care provider. The carers made a massive difference to our father’s quality of life over the past couple of years and we are very grateful for their support, guidance and assistance provided during
that time.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words which we will share with the caregivers who visited your father.

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Review from Ann J (Daughter of Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team of caregivers provide an excellent service for my mum. They each bring their own qualities and skills. They are professional and efficient. Their warmth and empathy have enabled them to form a bond with my mum. Whilst carrying out their roles they engage with my mum in a truly respectful and
cheerful manner.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for these lovely remarks which I know our care team will be delighted to see.

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Review from Jenny M (Daughter of Client) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caregivers for my father are exceptional. I cannot speak highly enough about the love and attention they give him and the security this gives me about how safe he is and how well he is looked after. They have a really great camaraderie with him and give him fabulous friendship as well as looking
after his needs. They treat him with respect (as he does with them) and it brings me great joy to know that he has these incredible people in his life - and our life. Thank you so much, Home Instead you have totally enriched our lives.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this wonderful review which our team will be really delighted to read. It's our privilege to support a real gentleman, and it makes us so happy to read these lovely words.

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Review from Anthony F (Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My home help is pleasant, cheerful, honest, efficient and a thoroughly good worker.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for this loively review which we will pass on to the Caregiver

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Review from M M (Daughter of Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a godsend to find support for my mum through Home Instead. The staff have taken time to build trust with her so she is now accepting of the extra care she needs at this point. They are kind, sensitive, funny and always professional. They also make time to check in with me so we are approaching
things with consistency. I can see that we will need more input in due course and I feel confident that Home Instead will enable my mum to stay in her own home and receive the care she needs.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this lovely review which we will share with your mother's fabulous team!

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Review from Maria O (Husband of Client) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead is a very professional, caring care provider. My husband received the best care one could hope for and they also had time to help me, talk to me. The carers were lovely and friendly and very professional as well as punctual. I would highly recommend them to anyone looking for very high-quality
care for a loved one.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words which I will pass on to the team.

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Review from Marge H (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provides a wonderful service. My mum is 94 years of age, she is extremely independent and although she initially fought against the idea of a care service; she now views her team as friends. She looks forward to their visits and feels she has control back in her life.
Her team go way
above the call of duty. The daily report on her WhatsApp chat is always comprehensive and extremely thoughtful. It provides me with an important daily link to my mum and I feel confident that she is in the hands of people who care for her.
Her team of carers do the necessary daily jobs needed but also spend quality time listening to my mum's stories and generally taking a valuable interest in her.
There is just my mum and myself so I have to add that although Home Instead is primarily carers for my mum. I feel that I have an extended "family" and what they do helps me as well. Thank you.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this thoughtful and kind review, I know that your mother's team will be delighted to hear of the positive impact they are making, and I am too.
It is so lovely of you to take the time to write these words for us and we are really grateful.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Home Instead (South Manchester/North Trafford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Home Instead (South Manchester/North Trafford) is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Manchester/North Trafford) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Alison

Alison Broadhurst

Job Title: Director Joined: 2015

Alison is the owner of Home Instead South Manchester and it's her passion to make sure that we give the very best care we can to our clients and provide the very best support we can for our Care Professionals.

Frequently Asked Questions about Home Instead (South Manchester/North Trafford)

What Type of Services does Home Instead (South Manchester/North Trafford) offer?

Home Instead (South Manchester/North Trafford) offers Home Care.

How many Carers does Home Instead (South Manchester/North Trafford) employ?

Home Instead (South Manchester/North Trafford) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Manchester/North Trafford) to verify any information. View our terms and conditions. Home Instead (South Manchester/North Trafford) has an Enhanced Service - more info.