Home Instead (South Manchester/North Trafford)

289 Barlow Moor Road, Chorlton, Manchester, M21 7GH
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9.8 66 Reviews
  • Home Instead (South Manchester/North Trafford), Manchester
The people at Home Instead South Manchester and North Trafford offer a flexible, personalised service with one simple aim – to provide the kind of care they’d want for their own families. To make this possible they do things differently.

They only recruit CareGivers with a genuine affinity for older people, then train them in the skills and ethos needed to deliver to it. Each client is matched with their own regular CareGiver so they can build the personal relationship vital to effective, dignified care.

Every client, or their family, agrees their own tailored package, providing the service they want, when they want it, and their own schedule so they always know who they’ll be seeing and when, and when needs change the service changes too. To some this might seem like the gold standard, but at Home Instead South Manchester and North Trafford, it’s just what every older person deserves.
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Care Provided by Home Instead (South Manchester/North Trafford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37 – £39
  • Weekly Live-in Care Fees: £1850 – £1850

These prices are only a guideline, please contact Home Instead (South Manchester/North Trafford) to find out the exact price for your requirements.

Contact Home Instead (South Manchester/North Trafford) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (South Manchester/North Trafford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Daniela Bartolo (Manager)

Home Instead (South Manchester/North Trafford) Reviews (66)

9.8

Home Instead (South Manchester/North Trafford) has a Review Score of 9.8 (9.787) out of 10, based on 13 reviews in the last 2 years.
Over all time Home Instead (South Manchester/North Trafford) has 66 reviews.

Overall Experience
  • 63
  • 3
  • 0
  • 0
  • 0
Date Published
  • 66
  • 3
  • 6
  • 13
  • 53
Reviewer Connection to Home Instead (South Manchester/North Trafford)
  • 37
  • 10
  • 7
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from Christine W (Daughter of Client) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received has been of the highest order. The carers have always been punctual, caring, professional and reliable. Nothing has been too much trouble and they have all contacted me on a regular basis with any concerns they may have about my mother. I cannot recommend the organisation
highly enough. Nothing has been too much trouble and they have been the next best thing to a family member.
Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)Thank you so much for your kind words we have all loved our time spent with your Mother, a wonderful woman.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Frances H (Client) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are the best I have ever had. They are all friendly, caring, so happy to do any little extra things which I require.
I am also treated with respect, kindness, and dignity.
Reply from Alison, Director at Home Instead (South Manchester/North Trafford)Thank you so much for your lovely remarks we love visiting you and are glad we can help.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara M (Daughter of Client) published on 29 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Earlier this year my family decided that we needed help to care for my 90-year-old mum who suffers from vascular dementia and was becoming confused. She was living by herself but she stopped cooking for herself, and also had trouble remembering how to use domestic appliances. I saw an article about
Home Instead in the evening news and had also spoken to a carer who I happened to be sitting next to at a Christmas dinner. We arranged for carers and were more than pleased with the service provided. Very helpful and accommodating.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathryn H (Daughter of Client) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provides an excellent professional service at a very personal level. I have recommended Home Instead whole heatedly to other friends who have elderly parents to care for and they in turn have been very pleased with the service. To me Home Instead operates on the principles of fairness and
common sense.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Andrea S (Daughter of Client) published on 19 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our frail, elderly father could not remain in his own flat if it weren't for the services provided by Home Instead. Carers are reliable, punctual, caring and responsive. Not only do they take care of dad's meals and medications but they also keep his mind active and report back on his state of health
(or otherwise) and allow us to keep our eye on him even though we are not close by.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Priscilla (Client) published on 23 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The provision of care has been excellent, and prompt, as it was very short notice and it was what I needed. Trouble was taken to provide the right carers and to make sure I was satisfied.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Home Instead (South Manchester/North Trafford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Home Instead (South Manchester/North Trafford) is calculated as follows: ( (76 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Manchester/North Trafford) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (0)

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