Unique Homecare Services Ltd

Second Floor Offices, Cherestanc Square, Garstang, Preston PR3 1EF
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8.6 71 Reviews
  • Unique Homecare Services Ltd, Preston
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

These prices are only a guideline, please contact Unique Homecare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Unique Homecare Services Ltd

Person in charge

  • Emilia Leak (General Manager)
Are you the Owner/Manager of Unique Homecare Services Ltd? View your Advertising Options

Unique Homecare Services Ltd Reviews (71)

Total of 71, showing 21-40
8.6

Unique Homecare Services Ltd has a Review Score of 8.6 (8.611) out of 10, based on 3 reviews in the last 2 years. Over all time Unique Homecare Services Ltd has 71 reviews.

Overall Experience

  • 57
  • 12
  • 2
  • 0
  • 0

Date Published

71
3
3
3
68

Review from L W (Client) assisted by family/friend published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very friendly. Most of the time carers arrive within 15 minutes of the agreed time. I would appreciate a call if carers are likely to be more than half an hour late.

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Review from A D (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mum receives is good, so far we have had no problems with the carers that go into my mum even though my mum needs a lot of prompting due to her mixed dementia. The carers are really good with her. The management team are also good as well if there was a problem they would be able to sort
it promptly. No job is too much trouble for the care team. Would recommend them to anyone.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for the great feedback, we will make sure we pass it onto the team.

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Review from B H (Client) assisted by family/friend published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Many thanks for your review, really appreciate the feedback and will let the team know.

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Review from J S (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my care.

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Review from G L (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent services, everyone is very helpful and respectful to my needs.

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Review from Rosemary L (Daughter of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first contact with the managers, we knew this was the company we wanted to help share the care of our 95yr old father.
My sister and I live away but spend part of each week staying with our Father. We share care with Unique and this works extremely well. Unique has been quite happy to
work in this way and nothing has been a problem. As well as day visits from Unique my father also has sleep in care twice a week. The combination of family care and Unique is enabling him to stay in his own bungalow which is his wish.
As a family, we are confident that Dad is taken great care of when we are not there. This was not the case with the previous care company we used.
Unique staff are professional, helpful and most importantly caring and kind.
We would have no hesitation in recommending them.

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Review from Alice P (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the standard of care I receive. Excellent carers.

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Review from Gail D (Daughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency took really good care of mum after discharge from hospital. They were always polite and could never do enough for mum, even when she was being difficult.

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Review from Samantha W (Granddaughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana really enjoyed the company of her carers. They supported her and were extremely friendly. They were well equipped to look after people with dementia and we knew she was always safe and well cared for with this agency.

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Review from Dawn P (Niece of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I have dealt with are extremely helpful and professional. They have enabled my auntie to stay living in her own home and she is very happy with them.

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Review from J C (Husband of Client) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, my wife's care package provided her basic requirements quite well. Despite periods of not knowing if and when the nominated carers would turn up, as, at times, there seemed to be a high turnover in personnel and the visiting times would change at the last minute. The app was not very successful
when changed over. The present carer is excellent in everything she did and was really appreciated by my wife and myself.

Reply from Michelle Thompson at Unique Homecare Services Ltd

Hi J C, many thanks for your review. We provided 4 consistent carers in 2 years with a discussion when a carer left for a replacement who was personally matched. The app has given an opportunity for clients and families to be part of the Careplan, risk assessments and can see logs for the day as well as who went and when. This has given great peace of mind for families loving away from mum or dad or who are working long hours. Understand technology may be different for everyone but we believe the peace of mind for the majority was of benefit and there has also been lots of opportunity for the app to be demonstrated.

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Review from J H (Brother-in-law of Client) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service provided. The company have been proactive in responding to changing circumstances and problems that sometimes arise. The staff are always friendly and helpful and communication is good when circumstances require an exchange of information.
Helpful suggestions
are made to improve the service and the contact with other agencies increases the value of the service.

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Review from L C (Daughter of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carer is the most friendly, hard-working person I have met. Nothing is too much trouble. She is so good with my mother and can make her do things that I could never get her to do i.e. shower. She is a pleasure to have in my parents home.

Reply from Michelle Thompson at Unique Homecare Services Ltd

Thank you. We will make sure this is passed onto the carer.

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Review from J Y (Daughter of Client) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 97 years old and has not enjoyed any of her short admissions to hospital and residential care over the last couple of years. Unique carers have allowed her to stay in her own bungalow.

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Review from Guy M (Son of Client) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Homecare Services have been professional, caring and well organised right from the outset.
Furthermore, the management is well educated in the specific needs of dementia care.
We have used other individuals and companies in the past but we have been struck by how 'on the ball' Unique Homecare
has been.

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Review from Christine H (Sister-in-law of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the carers from Unique Homecare started to attend my Brother-in-Law, I have found their care to be very professional but friendly. I am particularly impressed with their knowledge and specialised care for people with dementia. This is important to the family.

Reply from Michelle Thompson at Unique Homecare Services Ltd

Thank you Chrisitine.

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Review from Marjorie J (Client) assisted by family/friend published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Homecare Services provide an excellent service. They are very well organised and their staff are excellent and very caring.
I highly recommend Unique Homecare Services.

Reply from Michelle Thompson at Unique Homecare Services Ltd

Lovely to hear Marjorie. I know you and your carer have a wonderful relationship, I shall make sure this is fed back to her.

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Review from Susan W (Daughter of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company enough. From the very first meeting to discuss my elderly Mum's needs to her weekly visits to prepare my Mum's meals, the service given has been exceptional and totally professional. Added to which the company operates an app system which allows the client's family with
an updated record of the carer's visit, which we found invaluable and gave us complete peace of mind.

Reply from Michelle Thompson at Unique Homecare Services Ltd

Many thanks for a wonderful review. We really value your feedback.

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Review from Ann A (Friend of Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Homecare are excellent. They are caring, very understanding of the ongoing changing needs of the client. Always someone at the end of the phone to help with any problems or to give advice.

Reply from Michelle Thompson at Unique Homecare Services Ltd

Thanks, Ann really appreciate the review. It's an absolute pleasure to support our clients and we have the most amazing team.

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Review from Cath W (Daughter of Client) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are lucky to have such kind and competent care for our father. It is a very difficult time and the compassion and kindness of the care workers has helped to make things bearable.

Reply from Michelle Thompson at Unique Homecare Services Ltd

Many thanks Cath for you lovely review. we shall make sure this is passed onto the team caring for your father

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Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Unique Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Unique Homecare Services Ltd is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) ) ÷ 18 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Homecare Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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