Unique Homecare Services Ltd

Second Floor Offices, Cherestanc Square, Garstang, Preston PR3 1EF
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8.6 71 Reviews
  • Unique Homecare Services Ltd, Preston
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

These prices are only a guideline, please contact Unique Homecare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Unique Homecare Services Ltd

Person in charge

  • Emilia Leak (General Manager)
Are you the Owner/Manager of Unique Homecare Services Ltd? View your Advertising Options

Unique Homecare Services Ltd Reviews (71)

8.6

Unique Homecare Services Ltd has a Review Score of 8.6 (8.611) out of 10, based on 3 reviews in the last 2 years.
Over all time Unique Homecare Services Ltd has 71 reviews.

Overall Experience
  • 57
  • 12
  • 2
  • 0
  • 0
Date Published
  • 71
  • 3
  • 3
  • 3
  • 68
Reviewer Connection to Unique Homecare Services Ltd
  • 30
  • 21
  • 7
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 61-71
Review from Judith G (Client) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been very happy with this company. Any hiccups have been solved and dealt with. My two main carers are smart, professional, kind and caring. I would recommend to my friends without any hesitation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorothy B (Daughter of Client) published on 26 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the ongoing care and support Unique Homecare are providing for my father and mother. I have found both management and staff to be very friendly and helpful, right from my first contact with the office. The Family are so pleased to have found Unique Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Malcolm R (Client) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the service, far better than what was previously provided by social services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S B (Daughter of Client) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first phone call, it took just 36 hours to have care in the home. The level of care is exemplary and quickly moved to additional visits. All requests to both management and carer were quickly implemented.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Heather D (Daughter of Client) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Unique to be professional, helpful and totally trustworthy.
My dad is also impressed with their care and I would not hesitate to recommend them to anyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Daughter of Client) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cheery staff, helpful, supportive, respectful and quietly confident. They do jobs without a fuss and are keen to do jobs. Unique have always been very understanding about changing their rota shifts at last minute and have done so politely.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Craig R (Son of Client) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unique treat everyone as a particular individual. Care for Mum has been all that we could have hoped for.
A real passion and love for those in need comes through from the leadership and all the staff we have had the pleasure to meet.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William H (Client) assisted by family/friend published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first experience of using Unique Homecare Services Ltd for a 'respite' day was highly satisfactory. The carer took me out for a couple of interesting hours. We found a lot to chat about and plenty of interesting things to do. He was very helpful and supportive and good company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane M (Client) published on 21 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a middle aged user who is temporarily disabled. I have used Unique Homecare Services Ltd to drive me to appointments etc while unable to drive myself. I have received a professional and flexible service. It has been a godsend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alma N (Wife of Client) published on 25 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so glad I've found Unique. They work in a different way from the other agencies that I know and have been like a breath of fresh air to me. Their way of working allows for greater flexibility with hours, enabling me to take additional respite when I need it. There is much greater negotiation of
additional hours directly with the carer, allowing us to work more closely together for the benefit of all.


Right from my first point of contact, Unique have been totally professional, calm and caring.


My husband is supported to do the things he enjoys but is also stimulated to try new and different things. His carer has formed a great relationship with him and I am very impressed by the level of support he is receiving.


It now feels as if we are all working together as a team to offer my husband the very best support available and me respite, safe in the knowledge that he is being well cared for and happy.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephanie B (Client) published on 19 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from 3 respite visits. Friendly helpful and flexible. Very pleased with the care and I'll be using the service again. Even moving my main care package over. I am the centre of the care which is how I feel it should be.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Unique Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Unique Homecare Services Ltd is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) ) ÷ 18 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Homecare Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (20)

Meet the Team (0)

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