Unique Homecare Services Ltd

Second Floor Offices, Cherestanc Square, Garstang, Preston PR3 1EF
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8.6 71 Reviews
  • Unique Homecare Services Ltd, Preston
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

These prices are only a guideline, please contact Unique Homecare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Unique Homecare Services Ltd

Person in charge

  • Emilia Leak (General Manager)
Are you the Owner/Manager of Unique Homecare Services Ltd? View your Advertising Options

Unique Homecare Services Ltd Reviews (71)

Total of 71, showing 41-60
8.6

Unique Homecare Services Ltd has a Review Score of 8.6 (8.611) out of 10, based on 3 reviews in the last 2 years. Over all time Unique Homecare Services Ltd has 71 reviews.

Overall Experience

  • 57
  • 12
  • 2
  • 0
  • 0

Date Published

71
3
3
3
68

Review from Jane (Daughter of Client) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for Uniques support at this difficult time.
They try very hard to work around our needs and can adapt/adjust quickly.
Our main Carer has developed an excellent relationship with my Father and has persevered when it has not been easy.


We would highly recommend Unique Homecare

Services to others.

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Review from Allan G (Son of Client) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care delivered by the carers is excellent. They are sensitive to my mother's requirements, cheerful and willing to oblige. She enjoys their visits. Some problems with timings from time to time but usually due to staffing emergencies (illness etc.) and these have been dealt with in
a polite and professional manner.

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Review from John H (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that each carer is most professional and find time to join in conversation and listen.

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Review from E E (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my experience with Unique, I have been very impressed by the standard of everyone concerned.
They have been knowledgeable, concerned, anxious to help, watchful of time, but not obsessed by it.

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Review from J J (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely lucky to have had one carer for most of the time I have been a client and she is excellent.
When she has been unable to come the replacements have also been very good I am very happy with the support and care I have received from Unique Homecare Services.

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Review from Janet P (Daughter of Client) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both of the proud generation who would normally be against the idea of accepting any form of help. My mother has Vascular Dementia and my father is registered blind and has Myeloma. Unique have provided an unbelievable service, my parents are content, nothing is too much trouble for the
carers. They have a full understanding of my mothers condition and somedays just sit and help with a jigsaw which is what's needed. Dad gets as much help as he wants.
The carers adapt to whatever situation they encounter when they arrive at my parents. My brother and I live a distance away from our parents and Unique have provided peace of mind. Communication is good.

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Review from June M (Client) assisted by family/friend published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, reliable, very friendly both office staff and carers. 100% improvement on previous care provider.

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Review from Ann R (Client) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I particularly like one of the carers who lives near and comes most often.
I have on occasion had 'strangers' appear instead of the appointed carer without having been told beforehand.
The office is the weak link in the organisation.
Otherwise, I am quite impressed.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Disappointing to receive this review based on a reflection of one occasion, the client still continues receiving care as far as I am aware very happy. Many thanks for the feedback and we will ensure our systems are looked into to ensure this was a one-off working to achieve 110% with everything we do and continue to make the difference.

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Review from Dorothy C (Client) assisted by family/friend published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we receive from our care provider is consistently excellent. I particularly appreciate that the care provided is tailored to my needs. Also, that the same care provider attends each time - this is very important for us. I also appreciate the flexibility of the management team who are very
responsive to my requirements.

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Review from Helen W (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum was taken ill at Christmas we were desperate to find suitable care for her at short notice. Unique Homecare Services Ltd was recommended to us and they really exceeded expectations. From the very first visit, when they knew very little about mum and her needs, it was obvious that the carers
knew what they were doing. They were kind and efficient, reassuring and comforting with a sense of humour and positivity - a breath of fresh air. Theis service has continued over the months. Our carers are punctual, friendly and always patient and professional. I hope Unique Homecare Services Ltd will continue to flourish and as they grow, retain their very special identity and service.

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Review from Heather D (Daughter of Client) published on 16 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique where recommended to myself and my husband to help in the care of my elderly Father who suffers with dementia - and we could not have managed to care for Dad in his own home until recently without their care and attention- which we found was second to none.


Nothing was ever to much trouble

even when we needed help at short notice - completely trustworthy and experienced staff who would always go the extra mile and happily stay on when we went to find dad if he wandered and most importantly Dad himself valued their care for him!

I would not hesitate to recommend Unique to anybody who is looking for care for their loved ones - Thank you all for everything.

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Review from Claire S (Stepdaughter of Client) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provider with a personal, professional and approachable attitude. Supportive not only to the client but the extended family also. We feel absolutely reassured that our family member is being given the most appropriate care tailored to his exact needs, that wellbeing and safety are
paramount.

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Review from Isabel S (Wife of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranged provider after a recommendation from doctor's surgery. Found the care to be excellent.
I had not been able to have a break for 4 and a half years of caring for my husband.
The carer took care of my husband for two weeks, day and night. I went abroad to visit my son.
I had peace of mind knowing
my husband would be well taken care of.
Management and leadership are excellent.
I would not hesitate to recommend them to anyone.

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Review from Howard A (Son of Client) published on 19 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Changed to Unique from another provider in 2017 so I can compare the service provided. My father now receives excellent daily care and this is mainly due to two facts.
Firstly: He now sees the same carer pretty well every day. Historically he saw a different person each day and was not sure who would
turn up.
Secondly: The carers have experience and are more mature than the carers of the past.


Unique staff go the extra mile to make a 97-year-old comfortable in his own home.

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Review from C D (Daughter of Client) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we moved to direct payments we chose to change care provider and can honestly say it was the best thing we did.
Having Mum seen as a person, not just a name on a list, has given us all peace of mind.
The care provided is excellent and we have a good relationship and regular contact with Unique.
I
would not hesitate in recommending them to anyone who wants a 'caring' care provider.

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Review from Lynne T (Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience after reablement. Efficient and responsive management. Can attest to improvement in service user's attitude and well-being. Staff genuinely interested in service user and their role as carers.

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Review from Paul K (Client) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again Unique have stepped into the breach to provide crisis cover when let down by a national care service provider yet again. The manager and her team are a credit to the profession and ethos they have put in place. The care and empathy delivered by all goes way beyond the normal service of others.
This is a care model the government and local councils should adopt. Thanks to all keep going from strength to strength.

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Review from Susan H (Daughter of Client) published on 20 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I wholeheartedly recommend this agency.
Their philosophy is dignity with care and kindness, staff and management exude this.
Communication is excellent, we as a family are kept up to date with all necessary information.
Our mother is receiving, in our opinion, the best care she deserves.

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Review from Nerina K (Daughter-in-law of Client) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise these people enough.
Unique Homecare have cared for my mother in law who has Alzheimer's for some time now and although her behaviour can be very challenging they always ensure she maintains her dignity and treat her with respect and compassion at all times.
We feel totally at ease
when she is in their care, having the peace of mind that she is being well looked after by people she has built a rapport with and who genuinely seem to enjoy their job.
Continuity of care was extremely important to us and where possible, even at very short notice this has been provided. All the carers are friendly and supportive of the family as well as their clients. Management and leadership is excellent and provide a hands on approach both in support of their clients and staff.


The highest accolade I could give to these carers is that they are definitely, "The next best thing to family". I would not hesitate to recommend them to anyone looking for first class sensitive care.

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Review from Vicki D (Daughter of Client) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, compassionate and thoughtful team. They are flexible and accommodating taking into account the needs of their client and a comprehensive assessment is undertaken ahead of introductions to the care team.

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Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Unique Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Unique Homecare Services Ltd is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) ) ÷ 18 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Homecare Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (20)

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