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Home Care Provider Owned by Cera in Northamptonshire

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  • Home Care Provider Owned by Cera in Northamptonshire

Only the locations & reviews in Northamptonshire for Cera are showing below.

View the details of all 51 locations (with 74 reviews) owned by Cera

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Cera Locations in Northamptonshire (1)

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1 Home Care Provider owned by Cera in Northamptonshire
Cera - Old Stratford

Unit 4, Furtho Court, Towester Road, Old Stratford, Milton Keynes MK19 6AN 

2.3 4 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Cera Reviews in Northamptonshire (4)

Reviews posted for members of Cera

Overall Experience
  • 1
  • 1
  • 0
  • 1
  • 1
Date Published
  • 4
  • 0
  • 1
  • 2
  • 2
Reviewer Connection to Cera
  • 2
  • 1
  • 1
Review of

Cera - Old Stratford

from David L (Husband of Client) published on 30 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Despite a recent formal complaint about the care coordinator relaying untruths about the availability of preferred carers and the management's assurance that this would be investigated and rectified we have had another instance of the care coordinator telling untruths. Should we have any further suspicions
of this activity, Cera will cease to be our care provider. I have used this platform to air our grievance because it seems from my previous review that this is the only way to get any serious response from senior management
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Cera - Old Stratford

from J B (Grandson of Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Overall the carers are always very nice, but we as a family feel they are always rushing, therefore certain things do not get done properly. A few examples are: bins are never changed, mess is often left in the kitchen, and clothes are washed and then not taken out of the washing machine, leaving them
to get damp and smelly. Washing is also left in the tumble dryer, for over a week at times, and also not properly dried. Clothes are never put back in their place. Despite several attempts to tell the office our concerns they are never resolved, leaving everyone to feel frustrated and for us having to pick up the carers slack.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Cera - Old Stratford

from Rita B (Wife of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mears carers are all very lovely ladies, finding them very helpful looking after my bedbound husband. Very pleased with them all, especially under the difficult times of lockdown we are all experiencing, so appreciate all the help you can give us at these terrible times. Thank you very much to each
and every one of you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Cera - Old Stratford

from Hazel (Wife of Client) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service that Mears Care supply.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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