Home Instead (Welwyn & Hatfield)

Weltech Business Centre, Ridgeway, Welwyn Garden City AL7 2AA
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9.3 47 Reviews
  • Home Instead (Welwyn & Hatfield), Welwyn Garden City
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32

These prices are only a guideline, please contact Home Instead (Welwyn & Hatfield) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Aakash Pattni (Director)
Are you the Owner/Manager of Home Instead (Welwyn & Hatfield)? View your Advertising Options

Home Instead (Welwyn & Hatfield) Reviews (47)

Total of 47, showing 41-47
9.3

Home Instead (Welwyn & Hatfield) has a Review Score of 9.3 (9.267) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Welwyn & Hatfield) has 47 reviews.

Overall Experience

  • 42
  • 4
  • 1
  • 0
  • 0

Date Published

47
0
0
6
41

Review from J C (Son of Client) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are pleasant, intelligent and caring. The level of service has been consistent throughout the time they have been looking after my mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R E (Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company! Prompt action when help needed, reassurance given and complete understanding of help needed. Professional service with warmth and kindness added. Very grateful with service provided and follow up as to all being satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet B (Client) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of care.
Carers are skilled and very caring.
Find no embarrassment with the more intimate aspects of care.
Used for one month only up until now but have no complaints thus far.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter B (Client) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Welwyn & Hatfield) have been providing me with care service since October 2016 after my previous care agency withdrew their service following several disagreements. I have had no such disagreements with Home Instead Senior Care. The carers are efficient, pleasant and eager
to please. The management is accessible and again eager to please. With increasing age and infirmity, I have to surrender my modesty and dignity but this is of less concern as the carers and I trust each other with the respect. The carers are more mature than my previous agency and we have a good rapport and companionship and provides a weekly conversation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marie W (Daughter of Client) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The short time my mother had Home Instead, communication was prompt and responsive.
Her carer was always considerate, helpful and friendly.
As a care provider the experience was consistently professional and would use Home Instead again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edna E (Daughter of Client) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead while our mum was recuperating from a broken hip. Their care was marvellous. All calls came when booked, punctuality very good and continuity of carers gave her confidence and peace of mind. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine C (Client) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to use Home Instead after my hip replacement operation. I was free to concentrate on my recovery without worrying about day to day running and cleaning of my house. The girls were helpful and nothing was too much trouble for them to help. The manager took the time and trouble in helping
me with my household arrangements. Thank you all for your help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Home Instead (Welwyn & Hatfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Home Instead (Welwyn & Hatfield) is calculated as follows: ( (26 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Welwyn & Hatfield) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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