Eden Care At Home

We have had satisfactory service in the home but follow up from management is poor.

We were all given a delicious Christmas lunch - very kind, with transport.

I have been very satisfied with the care service provided.

A very comprehensive and high standard of care. Staff very caring and empathetic and well trained.

I would describe the care given as excellent.

The carers who have attended me have been punctual and reliable. They have been polite, friendly and helpful in all respects, both in my personal care and light housework which I required them to do.

All staff are competent and pleasant. Punctuality is good and a telephone call is received in most cases, if not running to time. No feeling of being rushed.

Most staff have been well trained and are courteous.

Very friendly staff. They always make Dad his 2 cups of coffee!

I am very happy with all my carers.

On the whole, very satisfactory care provided each morning. During March there was a period of uncertainty as to who would arrive - not always as on the rota - and there were too many changes of carer.

The last two weeks have improved, with more consistency all round.

We particularly appreciate your efforts to keep changes to carers to a minimum and your responsiveness to requests or changes to duties. Thank you.

I have only been a client for 2 months so the options below give the whole picture of my reactions so far - I have a very pleasant, capable carer.

I found all your staff kind and courteous. Nothing was too much trouble to them. I would recommend them to all my friends.

Very helpful, kind, considerate and caring.

Excellent service we are delighted.

I have found that the carers who come to me have been efficient, respectful and friendly. The service is very good.

Happy with the level of care provided. Carers always kind and considerate.

All the carers attending me after my recent hip replacement were very caring and supportive. They were lovely people.

They think ahead so that they can start helping as soon as they arrive. Of course, they don't look to alarm clocks so every now and then, the times can be a bit off but they always ask if there is anything else needed before they leave. I am very pleased and happy with my treatment.

As before, I found the carers helpful but the communications when allotted a time on the issued rotas change drastically without being advised as to why the delay or indeed the earlier call.