Home Instead (Aylesbury Vale and North East Oxfordshire)

All my Home Instead helpers are very helpful. They help with shopping, hoovering, gardening, taking me out for a walk, opening bottles, cheering my day up, and taking me out for events, e.g. Dung Beatles concert.

I am a client of Home Instead Aylesbury and I find the service fantastic. They provide great care, they give me all the support I need and give me the ability to stay at home.

As my Dad's mobility and health deteriorated we progressively brought in care for him so that he could remain in his bungalow. Home Instead were absolutely brilliant and filled all the care requirements that Dad needed. Eventually Dad required 24/7 care and so a live in carer was provided. The live in carer was brilliant and could not have been more considerate and caring. I have only complete praise and thanks for the way Home Instead responded to my Dad's care needs. The office staff also have my thanks and praise for the way in which they responded to our care requests, especially as sometimes when there were unexpected circumstances, the office staff immediately responded and this meant that Dad was never without the care he needed.

We have had two excellent carers over the time and in particular the one who stayed with us for most of the time. Management did respond to our requests to keep our carer when a change was mooted, otherwise difficult to assess value for money is difficult to assess but we are concerned that the actual carers do not receive a fair distribution of the charge.

Home Instead Aylesbury Vale provides an outstanding level of care and compassion for my mum right up until the end. Nothing was too much trouble and the team were all amazing with my family as well as Mum. Can't recommend them enough.

I was really impressed with Home Instead Aylesbury Vale for their excellent care of my grandmother. Nothing was too much trouble and the team of caregivers were amazing with her, can’t thank them enough.

We have been very impressed with the kindness and professional care that is being provided on a twice-daily basis.

Thank Home Instead carers.

The care coordinator picked up on my sister’s needs and found the right person, the admin is straightforward and I have had helpful feedback.

Home Instead, Aylesbury Vale, has been providing excellent care for my husband who is almost bedridden since he came out of hospital in October 2022. They come for an hour every morning to shower and dress him then give him his breakfast. I cannot speak highly enough of their professionalism. They are also cheery and good-humoured so he looks forward to the visit. If I have to request a change of schedule for example, the office staff are prompt and courteous and work hard to satisfy my requests. I'd have no hesitation in recommending Home Instead.

The daunting experience of contacting and meeting a Care Provider was made easy by the Home Instead representative. From the initial consultation to the introduction of carers, the support has been immediate and reassuring. The carers' abilities to bring the right level of company and comfort has been in evidence from the first visit. We can't imagine a better introduction to a care team.

I take comfort in knowing that as my husband's dementia gets worse, Home Instead are there to support me. Thank you Home Instead, the staff and my husband's carer.

We are so impressed with the care and support for my mother from the whole Home Instead team. They worked hard to put care in place to enable my mother to come out of hospital after a fall in 2022, and then to learn about her preferences and wishes. This is a highly person-centred approach. They have responded so thoughtfully as her needs have changed over the months. They listen to us as her family too. My mother was in hospital again over Christmas and we had brilliant support from those on duty, who were there for us every time we called and put everything in place to get her home again on Boxing Day. Currently my mother's health is deteriorating further; we have every confidence that the team will continue to keep her as safe and comfortable as possible

Home Instead have supported me since my stroke in 2020. Their care has been first class with wonderful carers, with their support I am able to live a relatively normal life. I would recommend them to all.

The level of care and support from the carers at Home Instead Aylesbury during a difficult time was fantastic. The office was always there for a listening ear and really went beyond in adapting to last-minute changes in care needs, meeting the demands with dignity and providing high emotional support. They truly are a fantastic team and management. I felt I could fully rely on them and trust them. Thank you for all you have done for my family.

That her main 3 carers were with me at her gentle passing, even when not on duty, speaks vividly for their care, compassion, respect and understanding and I will be eternally grateful for their huge contribution in easing the challenges of my mum's last 2 years of life.

We have been delighted with the service and support we have had from Home Instead for my father, now aged 98. We have had a carer visit every weekday since January 2023 and he really looks forward to seeing them. They have always been professional in their approach no matter whether it's checking his medication, preparing his lunch, or just having a friendly chat.

All carers have been lovely, it's done Mum the world of good to see some different faces and have a variety of conversations. The team in the office often get forgotten. They are so helpful and obliging, always happy to help and advise. Very professional. I know Mum is in safe hands on the 2 days I can't see her.

Home Instead has been a godsend for our family. They have been responsive and professional in all they do, amazing. I was very nervous getting care but Home Instead put our minds at rest. Mum loves her carers and now smiles so much more.

I am very grateful for the support and care provided to my nan at very short notice. The care manager went above and beyond to put end-of-life care in place for my nan which was sadly for a short period of time. From office staff to carers the support and care my family and my nan received was excellent from start to finish. I would recommend Home Instead (Aylesbury Vale) to anyone who needs support to continue to be living at home.