Home Care Provider Owned by GoodOaks Homecare in Surrey
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Surrey for GoodOaks Homecare are showing below.
View the details of all 29 locations (with 401 reviews) owned by GoodOaks Homecare
GoodOaks Homecare Locations in Surrey (1)
GoodOaks Homecare - Epsom, Reigate and Elmbridge
9.5
5 reviews
64 South Street, Epsom KT18 7PH
"My Father has been a client of GoodOaks for two months now, and we are very happy with the carers who come. They treat my father with…" Read all 5 reviews
GoodOaks Homecare delivers high-quality care and support with the goal to help people continue to live independently and comfortably at home. Divided into two sectors of homecare, GoodOaks Homecare offers both visiting care and live-in care. Visiting… Read more about GoodOaks Homecare - Epsom, Reigate and Elmbridge
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
GoodOaks Homecare Reviews in Surrey (5)
9.5
GoodOaks Homecare has a Group Review Score of 9.5 (9.500) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GoodOaks Homecare must have a Review Score.
Review of
GoodOaks Homecare - Epsom, Reigate and Elmbridge
from Beverley L (Daughter of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Father has been a client of GoodOaks for two months now, and we are very happy with the carers who come. They treat my father with dignity, are punctual & are very kind. My father has speech problems & the carers all know how to communicate with him. It's such peace of mind to know he is being well
looked after when we are not around.
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
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Review of
GoodOaks Homecare - Epsom, Reigate and Elmbridge
from Leonora C (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I do feel compelled to write a review for GoodOaks, in recognition of the excellent service I have received. I contacted them in January 2025 to arrange companion care for my father on his return home from respite care. I wanted someone to be with my father for the whole day while I was out at work.
Firstly, GoodOaks were one of the few service providers who could provide this service and in addition, they were the only ones who could guarantee that it would be the same person for the duration of the day.
They visited and assessed within 48 hours, matched Dad with the best companion and were able to start the following week.
The companion they matched Dad with was perfect. My father is so bonded with her and she has really added value to his life. For context, he's bedridden with vascular dementia and frailty.
Yes, they may appear expensive per hour but there are no hidden fees that other agencies add, so the price you are quoted is what you pay.
Fab!
They visited and assessed within 48 hours, matched Dad with the best companion and were able to start the following week.
The companion they matched Dad with was perfect. My father is so bonded with her and she has really added value to his life. For context, he's bedridden with vascular dementia and frailty.
Yes, they may appear expensive per hour but there are no hidden fees that other agencies add, so the price you are quoted is what you pay.
Fab!
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
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Value for Money
Review of
GoodOaks Homecare - Epsom, Reigate and Elmbridge
from Maureen F (Client) assisted by family/friend published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm incredibly grateful for the support and care provided by GoodOaks. From the start, their team has been professional, helpful & attentive, always willing to go the extra mile. The carers they provide are not only skilled but also compassionate, ensuring that all needs are met with respect and kindness.
Communication has been excellent thank you they've always been quick to address my concerns. I truly appreciate the personalised care they offer, which makes a significant difference in improving quality of life. I highly recommend GoodOaks to anyone in need of care giving services. Their dedication & exceptional service have made a challenging time much easier to navigate.
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
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Value for Money
Review of
GoodOaks Homecare - Epsom, Reigate and Elmbridge
from Graeme B (Son of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team at GoodOaks Homecare Epsom treated my mother with the utmost respect. Over the time they were her carers, her care needs changed significantly and Goodoaks adapted accordingly. They organized for her to have a hospital bed as things changed also an air mattress for her comfort. My mother became
very fond of all her carers at Goodoak. I highly recommend the whole team and I am very grateful for the care and attention they showed my mother. Thank you all.
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
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Treated with Dignity
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Value for Money
Review of
GoodOaks Homecare - Epsom, Reigate and Elmbridge
from Trevor P (Relative of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
An elderly relative, aged 92, had recently deteriorated in her ability to be able to care for herself at home. Contact was made with Age UK Banstead who provided a list of care companies that might be able to assist. The only one who picked up and was able to assist was GoodOaks Homecare.
She had been
She had been
unwilling to accept care previously but realised that this was now necessary. It was critical that an early solution be found and GoodOaks was brilliant at responding both extremely quickly and also providing the solution required. A day after the initial contact the two managers from GoodOaks met with her, her daughter and others. This was followed by the agreed care package starting the following morning, less than 48 hours since the initial contact, absolutely amazing, thank you to them both.
The care being provided is first class with excellent continuity of carers.
We cannot recommend GoodOaks enough as they have left us feeling that she is in good hands and her needs are catered for.
The care being provided is first class with excellent continuity of carers.
We cannot recommend GoodOaks enough as they have left us feeling that she is in good hands and her needs are catered for.
Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom, Reigate and Elmbridge
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
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Awards / Recognitions (5)
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