Home Care Providers Owned by GoodOaks Homecare in West Sussex

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Group Review Score

Only the locations & reviews in West Sussex for GoodOaks Homecare are being shown.

GoodOaks Homecare Locations in West Sussex (3)

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3 Home Care Providers owned by GoodOaks Homecare in West Sussex
GoodOaks Homecare - Sussex South
72 Newland Road, Worthing BN11 1LB
"Goodoaks Homecare have catered for my aunts needs very well since hiring them recently. Initiated with a meeting of the client /assessment..."Read all 40 reviews
Visiting Care from £24 / hour|Live-in Care from £1,200 / week

GoodOaks Homecare is a Sussex based homecare provider who offer caring and compassionate support to people in their own home. This can either be visiting someone's home on a daily or weekly basis... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care
GoodOaks Homecare - Mid Sussex and Wealden
5a Mill Court, Mill Road, Burgess Hill RH15 8DN
"The team at good oaks have been absolutely brilliant. They have been very efficient, professional and very caring. They were able to help..."Read all 18 reviews
Visiting Care from £33.03 / hour|Live-in Care from £1,369 / week

GoodOaks Homecare - Mid Sussex and Wealden provides premium visiting homecare and live-in care to clients in Burgess Hill, Haywards Heath, East Grinstead and the surrounding areas. Their mission is... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care
GoodOaks Homecare - Horsham & Crawley
3A Kings Court, Harwood Road, Horsham RH13 5UR
"I have never needed a carer, but Lyn was a very pleasant surprise I felt no embarrassment which I thought I would. She was so kind and..."Read all 15 reviews
Visiting Care from £31.79 / hour|Live-in Care from £1,485 / week

GoodOaks Homecare Horsham and Crawley believes that great care starts at home. The team provides high quality care and support that helps people live comfortably, safely, and independently in their... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

GoodOaks Homecare Reviews in West Sussex (73)

9.4

GoodOaks Homecare has a Group Review Score of 9.4 (9.433) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GoodOaks Homecare must have a Review Score.

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Showing 73 reviews matching selected criteria
Review of GoodOaks Homecare - Mid Sussex and Wealden from C C (Client / Service User) published on 27 May 2026 Submitted via Website
Overall Experience

Very pleased. All the carers were pleasant and helpful and did what they were asked to do.

Reply from Elena Mlajiceanu, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden

Thank you for your kind feedback. We are delighted to hear that you were very pleased with the care provided. It is wonderful to know that our carers were pleasant, helpful, and met your expectations. Your comments are greatly appreciated and will be shared with the team.

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Review of GoodOaks Homecare - Mid Sussex and Wealden from S B (Daughter of Client) published on 25 May 2026 Submitted via Website
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The team at good oaks have been absolutely brilliant. They have been very efficient, professional and very caring. They were able to help sort out live in care in a very short space of time and provided a carer that has been very kind and caring towards my father. The office manager has been in constant contact with myself and the carer to check in and ensure everything is working well, with regular visits to the house and hospital too. I would definitely recommend them. Thank you for all the care and support you have provided for us.

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Review of GoodOaks Homecare - Horsham & Crawley from Jackie W (Client / Service User) published on 22 May 2026 Submitted via Postal Card
Overall Experience

I have never needed a carer, but Lyn was a very pleasant surprise I felt no embarrassment which I thought I would. She was so kind and helped me alot. I faced looking forward to start going back to normal and she was there. Thank you Lyn the physio man was well impressed.

Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley
Thank you so much for your lovely feedback. We truly appreciate you taking the time to share your experience with us.

It means a lot to hear that Lyn made you feel comfortable and supported during what can understandably feel like a difficult time. Lyn is such a kind and compassionate carer, and...  

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Review of GoodOaks Homecare - Horsham & Crawley from Rosie P (Daughter of Client) published on 7 May 2026 Submitted via Postal Card
Overall Experience

I have felt totally at ease with GoodOaks and their care for my mum. As I frequently trained and away from the UK, it is very reassuring to have such a reliable and caring company to look after her. Thank you to all of you for your care and professionalism, you are a credit to the care industry. Particular shoutout to mums regular carer Elaine who has gone above and beyond with her care.

Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley
Thank you so much for your kind words and thoughtful feedback.
We are truly grateful to hear that our team has been able to provide the care and support your mum needs. It means a great deal to us to know that our efforts are making a positive difference for both her and your family.

Your feedback is very much appreciated and will be shared with the team.

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Review of GoodOaks Homecare - Mid Sussex and Wealden from Jo E (Daughter of Client) published on 16 April 2026 Submitted via Website
Overall Experience

The live-in care provided by GoodOaks has been excellent. Tünde and Cathy look after Dad so well-they are kind, attentive, and respectful. Dad loves their cooking and enjoys their company. He is very happy.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden

Thank you so much for your kind words. Were delighted to hear that your dad is so happy and well supported. Tnde and Cathy will be thrilled to know their care, cooking, and companionship mean so much. Providing attentive, respectful, personcentred support is incredibly important to us, and its...  

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Review of GoodOaks Homecare - Mid Sussex and Wealden from J S (Daughter of Client) published on 13 April 2026 Submitted via Website
Overall Experience
Absolutely no complaints, would definately recommended this company.
Excellent reliable service, including fitting in extra care at very short notice.

Carers are brilliant too, especially some that go above & beyond in their care.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your wonderful feedback. Were delighted to hear that youve had such a positive experience with our service. Providing reliable, responsive care including support at short notice is something we take great pride in.

Its especially lovely to hear your kind words about the...  

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Review of GoodOaks Homecare - Mid Sussex and Wealden from S E (Daughter of Client) published on 7 April 2026 Submitted via Website
Overall Experience

Good Oaks provides the highest level of care for my mother. I cannot rate the company more highly. Everyone goes above and beyond, and I am really grateful for their high standards, humanity and kindness. It helps my mother to continue to lead an independent life, and I am extremely grateful to them for that.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your wonderful review. We are truly delighted to hear how well the team is supporting your mother. Ensuring she can continue to live independently, with dignity and confidence, is exactly what we strive for every day.

Your kind words about our carers humanity, kindness and...  

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Review of GoodOaks Homecare - Mid Sussex and Wealden from Gill G (Daughter of Client) published on 1 April 2026 Submitted via Website
Overall Experience
My mother has 2 live-in carers who started in January 2026, enabling her to return home after a spell of respite care in a care home. My mother had used Good Oaks Homecare carers previously for evening care in her home. Good Oaks Homecare put forward 4 potential candidates to my mother for consideration and 2 were interviewed via " social media contacts ". They are both very kind and caring, considerate , and aim to please my mother. Intelligent, and willing to learn about houseplants, cooking ( how my mother likes her fresh food including vegetables) and the cleaning tasks required, for example.
Good Oaks Homecare ensure a smooth changeover between carers with the manager bringing one to my mother's home and collecting the other one at an agreed time.

The manager has always responded promptly to any emails regarding concerns, and spoken to the carer(s) if necessary to rectify any issues raised. Patience and understanding regarding my mother's waking frequency during the night is incredible.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for taking the time to share your experience.

We are delighted to hear that your mother has settled well at home with the support of her two livein carers. Its wonderful to know that they have built such a positive rapport with her and that their kindness, patience, and...  

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Review of GoodOaks Homecare - Mid Sussex and Wealden from R W (Husband of Client) published on 18 February 2026 Submitted via Postal Card
Overall Experience

I am writing this review on the behalf of my wife Ann, who is the recipient of the care provided by GoodOaks, for over 2 years. The staff are generally polite and very capable of carring out the care requirements needed to keep Ann clean, safe and happy. They go to great levels to keep to rota times, sometimes in difficult weather. Generally we are well satisfied with the service they provide.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you very much for taking the time to share your feedback on behalf of Ann. We're truly pleased to hear that she has been well supported over the past two years and that our team has helped her remain clean, safe, and happy in her home.

It's especially encouraging to know that you've found...  

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Review of GoodOaks Homecare - Sussex South from Jill W (Wife of Client) published on 12 February 2026 Submitted via Website
Overall Experience
This was our first experience of having Carers in our home. We are very pleased with the level of care and support Good Oaks have provided for us.

I am thankful to be able to go out knowing that my husband is in good safe hands.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for taking the time to write a review for us - I shall pass on your lovely comments to the team. Having support coming into your home for the fist time can be daunting and we try our best to make this happen as smoothly as possible. I am glad to hear you are having a little bit of "me time"

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Review of GoodOaks Homecare - Mid Sussex and Wealden from Verity W (Client / Service User) published on 4 February 2026 Submitted via Website
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I feel very reassured that I'm under Goodoaks care
They always are supportive kind and go the extra mile to make sure that I live well in my home

When my needs change they are very responsive in ensuring everything is in place

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your thoughtful and positive feedback. We're delighted to hear that you feel reassured and well supported while in our care - helping you live comfortably and confidently in your own home is at the heart of everything we do.

It's especially pleasing to know that our team's...  

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Review of GoodOaks Homecare - Horsham & Crawley from L T (Daughter of Client) published on 20 January 2026 Submitted via Website
Overall Experience

Goodoaks pulled out all the stops to provide short notice wrap-around care for my father upon his discharge from hospital. They matched him with excellent carers and have provided a consistently high level of care across all their staff. I can't recommend them enough.

Reply from Marilou Apa, Deputy Registered Manager at GoodOaks Homecare - Horsham & Crawley

Thank you so much for taking the time to share such a kind review. We're really pleased we could support your father. Continuity, reliability, and high standards of care are incredibly important to us, so it's lovely to hear that this has been reflected across our whole team. Your recommendation truly means a lot to us, and we're grateful for the trust you've placed in GoodOaks.

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Review of GoodOaks Homecare - Mid Sussex and Wealden from Stuart B (Son of Client) published on 14 January 2026 Submitted via Website
Overall Experience

A friendly, professional and flexible care company. Mum gets on well with the carers and Goodoaks try to ensure she gets continuity with the carers she sees. Goodoaks are also good at contacting me with any issues and concerns around mums physical and mental health.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your kind feedback. We're really pleased to hear that your mum is happy and feels comfortable with her carers - building those positive, trusting relationships is incredibly important to us.

We always aim to provide as much continuity as possible, so it's wonderful to know...  

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Review of GoodOaks Homecare - Horsham & Crawley from Nick D (Son of Client) published on 1 December 2025 Submitted via Website
Overall Experience
We chose GoodOaks to help us look after look after Mum who has dementia, and a big factor in this was their commitment to provide the same Carer (except for holidays), which is important to us and Mum as she's really not good with change. Having consistency will also help build friendship and trust between Mum's and her Carer - a big plus!
Initially, they took time to understand Mum's needs and selected a Carer based on them. We're in week 3, so it's still early days, but the first few visits have been good and the feedback has included good suggestions.
All in all we're very happy and firmly believe the Care and support being provided will help Mum hughly.

Thanks to the GoodOaks team.

Reply from Marilou Apa, Deputy Registered Manager at GoodOaks Homecare - Horsham & Crawley
Thank you so much for taking the time to share such a thoughtful and kind review. It truly means a great deal to the whole GoodOaks team.

We're really pleased to hear that the consistency of care has already made a positive difference for your Mum. We know how important familiar faces, routine and...  

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Review of GoodOaks Homecare - Sussex South from E S (Daughter of Client) published on 12 November 2025 Submitted via Website
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Good oaks were efficient and understanding of my dad's needs and quick to find us a suitable carer. Dad was able to stay at home for several months with a live in carer which was what he wished for. The carer was very warm and kind, there were some areas of difficulty but overall it worked well

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to write this review at this particularly difficult time. It was a real pleasure for the Live in Carer to look after your Dad. and she was very happy to be able to assist him to stay in the home he loved.

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Review of GoodOaks Homecare - Sussex South from S W (Nephew of Client) published on 10 November 2025 Submitted via Website
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Goodoaks Homecare have catered for my aunts needs very well since hiring them recently. Initiated with a meeting of the client /assessment and quickly adapting to her needs tailoring those needs 3 times within a month. My Aunt has not been the easiest person to get on with for the caring staff but thankfully they seem well trained and experienced to deal with such difficult people. The manager is very good it has be said. She stops at nothing to get things done correctly. A very easy and approachable person with a passion for pleasing the clients and getting the care package efficiently operating. Often hands on herself with the carers to check things are upto the needs of clients. Impressive management. I have no qualms about continuing this excellent service for now.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for taking the time to write such a comprehensive review - I believe my staff should take all of the credit, they all love visiting her she is so chatty and welcoming - I will pass your comments on to the team

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Review of GoodOaks Homecare - Horsham & Crawley from Anthony T (Husband of Client) published on 8 October 2025 Submitted via Postal Card
Overall Experience
This is the second attempt to submit a review, we have only used the GOOD OAKS for about two weeks in the busy morning. With one reporting hic cup we were not aware of to our daughter. We are quite happy

happy with the service and consider it good value for money.

Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your wife needs .It means a great deal to us to know that our efforts are making a positive difference for your wife and your family. We understand...  

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Review of GoodOaks Homecare - Horsham & Crawley from Marion C (Daughter of Client) published on 26 September 2025 Submitted via Website
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Our father was sadly widowed in June this year .We chose GoodOaks to help us support Dad with his Dementia in order to keep him at home, where he wanted to be. The team have been excellent. They carefully listened to Dads complex needs and have delivered quality care for the last two months. They are professional ,caring and friendly .They are excellent providing feedback on visits and adaptable on Dads most difficult days! Would happily recommend this team.

Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your father needs .It means a great deal to us to know that our efforts are making a positive difference for both him and your family. We...  

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Review of GoodOaks Homecare - Horsham & Crawley from Andrew P (Son of Client) published on 20 August 2025 Submitted via Website
Overall Experience

Hi very patient service in caring for my father who requires a lot of assistance and is very particular. Thanks very much to the team at GoodOaks, very much appreciated.

Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your father needs.It means a great deal to us to know that our efforts are making a positive difference for both him and your family. We understand...  

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Review of GoodOaks Homecare - Horsham & Crawley from John P (Client / Service User) published on 8 August 2025 Submitted via Website
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I am a 90 year old widower needing personal not nursing care. I live at home and pay much less than a nursing home would charge.
Carers call 4 times a day to wash & dress me, cook and clean me. Once a week a carer shops for food and household needs. They manage my medication.

Such care requires people who are both qualified and have a good personality to meet my needs. Goodoaks provide such people in a difficult market.

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Awards / Recognitions (5)

  • Recipient: GoodOaks HomecareDate: Wednesday 31 May 2023
  • Recipient: GoodOaks HomecareDate: Thursday 31 Mar 2022
  • Recipient: GoodOaks HomecareDate: Saturday 01 Feb 2020

News (16)

News
  • Posted: Wednesday 08 Apr 2026GoodOaks Homecare Epsom and Reigate has been rated Outstanding by the Care Quality Commission (CQC) following its first inspection, a rare achievement at this stage and one that highlights the...
  • Posted: Tuesday 06 Jan 2026GoodOaks Homecare is proud to announce that it has been named a finalist in the 2026 Home Care Awards, with recognition spanning both national innovation and branch-level excellence across the...
  • Posted: Thursday 20 Nov 2025GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...

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