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Home Care Providers Owned by GoodOaks Homecare in West Sussex

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9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by GoodOaks Homecare in West Sussex

Only the locations & reviews in West Sussex for GoodOaks Homecare are showing below.

View the details of all 31 locations (with 467 reviews) owned by GoodOaks Homecare

GoodOaks Homecare Locations in West Sussex (3)

3 Home Care Providers owned by GoodOaks Homecare in West Sussex
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GoodOaks Homecare - Sussex South
72 Newland Road, Worthing BN11 1LB 
9.9 40 reviews
GoodOaks Homecare - Sussex South, Worthing, West Sussex
"Goodoaks Homecare have catered for my aunts needs very well since hiring them recently. Initiated with a meeting of the client /assessment…"   Read all 40 reviews
  • Visiting Care from £24 / hour
  • Live-in Care from £1,200 / week

GoodOaks Homecare is a Sussex based homecare provider who offer caring and compassionate support to people in their own home. This can either be visiting someone's home on a daily or weekly basis ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
GoodOaks Homecare - Horsham & Crawley
3A Kings Court, Harwood Road, Horsham RH13 5UR 
9.7 13 reviews
GoodOaks Homecare - Horsham & Crawley, Horsham, West Sussex
"Goodoaks pulled out all the stops to provide short notice wrap-around care for my father upon his discharge from hospital. They matched him…"   Read all 13 reviews
  • Live-in Care from £1,485 / week

GoodOaks Homecare Horsham and Crawley believes that great care starts at home. The team provides high quality care and support that helps people live comfortably, safely, and independently in ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
GoodOaks Homecare - Mid Sussex
5a Mill Court, Mill Road, Burgess Hill RH15 8DN 
9.6 13 reviews
GoodOaks Homecare - Mid Sussex, Burgess Hill, West Sussex
"I feel very reassured that I'm under Goodoaks care They always are supportive kind and go the extra mile to make sure that I live well in…"   Read all 13 reviews
  • Visiting Care from £29.93 / hour
  • Live-in Care from £1,400 / week

GoodOaks Homecare - Mid Sussex provides premium visiting homecare and live-in care to clients in Burgess Hill, Haywards Heath, East Grinstead and the surrounding areas. Their mission is to deliver ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

GoodOaks Homecare Reviews in West Sussex (66)

9.4

GoodOaks Homecare has a Group Review Score of 9.4 (9.360) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GoodOaks Homecare must have a Review Score.

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Review of

GoodOaks Homecare - Mid Sussex

from Gill G (Daughter of Client) published on 1 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has 2 live-in carers who started in January 2026, enabling her to return home after a spell of respite care in a care home. My mother had used Good Oaks Homecare carers previously for evening care in her home. Good Oaks Homecare put forward 4 potential candidates to my mother for consideration
and 2 were interviewed via " social media contacts ". They are both very kind and caring, considerate , and aim to please my mother. Intelligent, and willing to learn about houseplants, cooking ( how my mother likes her fresh food including vegetables) and the cleaning tasks required, for example.
Good Oaks Homecare ensure a smooth changeover between carers with the manager bringing one to my mother's home and collecting the other one at an agreed time.
The manager has always responded promptly to any emails regarding concerns, and spoken to the carer(s) if necessary to rectify any issues raised. Patience and understanding regarding my mother's waking frequency during the night is incredible.
Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid SussexThank you so much for taking the time to share your experience.
We are delighted to hear that your mother has settled well at home with the support of her two livein carers. Its wonderful to know that they have built such a positive rapport with her and that their kindness, patience, and willingness to learn her preferences have made a meaningful difference to her daily life.
Our team works hard to ensure that every carer we put forward is a good match, so your feedback about the selection process and the smooth handovers is greatly appreciated. We are also pleased that you have felt supported by the management team and that any concerns raised have been addressed promptly and effectively.
Supporting individuals to feel comfortable, safe, and respected in their own home is at the heart of what we do, and your comments about the carers understanding during the night and their attentiveness to your mothers routines mean a great deal to us.
Thank you again for your thoughtful review.
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Review of

GoodOaks Homecare - Mid Sussex

from R W (Husband of Client) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am writing this review on the behalf of my wife Ann, who is the recipient of the care provided by GoodOaks, for over 2 years. The staff are generally polite and very capable of carring out the care requirements needed to keep Ann clean, safe and happy. They go to great levels to keep to rota times,
sometimes in difficult weather. Generally we are well satisfied with the service they provide.
Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid SussexThank you very much for taking the time to share your feedback on behalf of Ann. We're truly pleased to hear that she has been well supported over the past two years and that our team has helped her remain clean, safe, and happy in her home.
It's especially encouraging to know that you've found our staff to be polite, capable, and dedicated. We're also grateful for your recognition of their commitment to maintaining rota times, even in challenging weather conditions - it's something they work very hard to uphold.
Your overall satisfaction with our service means a great deal to us, and your kind comments will be shared with the whole team. Thank you again for your continued trust and support.
Warm regards,
Suzanne Hartfield
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Review of

GoodOaks Homecare - Sussex South

from Jill W (Wife of Client) published on 12 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
This was our first experience of having Carers in our home. We are very pleased with the level of care and support Good Oaks have provided for us.
I am thankful to be able to go out knowing that my husband is in good safe hands.
Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex SouthThank you so much for taking the time to write a review for us - I shall pass on your lovely comments to the team. Having support coming into your home for the fist time can be daunting and we try our best to make this happen as smoothly as possible. I am glad to hear you are having a little bit of "me time"
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Review of

GoodOaks Homecare - Mid Sussex

from Verity W (Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel very reassured that I'm under Goodoaks care
They always are supportive kind and go the extra mile to make sure that I live well in my home
When my needs change they are very responsive in ensuring everything is in place
Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid SussexThank you so much for your thoughtful and positive feedback. We're delighted to hear that you feel reassured and well supported while in our care - helping you live comfortably and confidently in your own home is at the heart of everything we do.
It's especially pleasing to know that our team's kindness, dedication, and willingness to go the extra mile have made a meaningful difference to you. We're also glad that our responsiveness when your needs change has provided you with peace of mind.
Your kind words about our staff, care, and overall service are truly appreciated and will be shared with the whole team. Thank you again for taking the time to share your experience - it means a great deal to us.
Warm regards,
Suzanne Hartfield
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Review of

GoodOaks Homecare - Horsham & Crawley

from L T (Daughter of Client) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Goodoaks pulled out all the stops to provide short notice wrap-around care for my father upon his discharge from hospital. They matched him with excellent carers and have provided a consistently high level of care across all their staff. I can't recommend them enough.
Reply from Lynn De Wit, Deputy Registered Manager at GoodOaks Homecare - Horsham & CrawleyThank you so much for taking the time to share such a kind review. We're really pleased we could support your father. Continuity, reliability, and high standards of care are incredibly important to us, so it's lovely to hear that this has been reflected across our whole team. Your recommendation truly means a lot to us, and we're grateful for the trust you've placed in GoodOaks.
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Review of

GoodOaks Homecare - Mid Sussex

from Stuart B (Son of Client) published on 14 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
A friendly, professional and flexible care company. Mum gets on well with the carers and Goodoaks try to ensure she gets continuity with the carers she sees. Goodoaks are also good at contacting me with any issues and concerns around mums physical and mental health.
Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid SussexThank you so much for your kind feedback. We're really pleased to hear that your mum is happy and feels comfortable with her carers - building those positive, trusting relationships is incredibly important to us.
We always aim to provide as much continuity as possible, so it's wonderful to know this has made a difference to your mum's experience. It's also reassuring to hear that our communication with you has been helpful; keeping families informed and involved is a key part of the support we provide.
Your comments about our staff, care, and overall service are greatly appreciated and will be shared with the team. Thank you again for taking the time to share your experience - it truly means a lot to us.
Warm regards,
Suzanne Hartfield
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  • Value for Money
Review of

GoodOaks Homecare - Horsham & Crawley

from Nick D (Son of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose GoodOaks to help us look after look after Mum who has dementia, and a big factor in this was their commitment to provide the same Carer (except for holidays), which is important to us and Mum as she's really not good with change. Having consistency will also help build friendship and trust
between Mum's and her Carer - a big plus!
Initially, they took time to understand Mum's needs and selected a Carer based on them. We're in week 3, so it's still early days, but the first few visits have been good and the feedback has included good suggestions.
All in all we're very happy and firmly believe the Care and support being provided will help Mum hughly.
Thanks to the GoodOaks team.
Reply from Lynn de wit, Deputy Registered Manager at GoodOaks Homecare - Horsham & CrawleyThank you so much for taking the time to share such a thoughtful and kind review. It truly means a great deal to the whole GoodOaks team.
We're really pleased to hear that the consistency of care has already made a positive difference for your Mum. We know how important familiar faces, routine and trust are for someone living with dementia, and we're glad that the same-carer approach is helping her feel more settled and supported. It's also wonderful to hear that the early visits have gone well and that you're finding the feedback and suggestions helpful. Those small details and observations are exactly what help us keep care personal, responsive and centred around your Mum as an individual.
Thank you again for placing your trust in us to support your Mum. We look forward to continuing to work closely with you and providing the best possible care as we move forward together.
Warmest regards,
Lynn
Deputy Registered Manager
GoodOaks HomeCare - Horsham & Crawley
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Review of

GoodOaks Homecare - Sussex South

from E S (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good oaks were efficient and understanding of my dad's needs and quick to find us a suitable carer. Dad was able to stay at home for several months with a live in carer which was what he wished for. The carer was very warm and kind, there were some areas of difficulty but overall it worked well
Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex SouthThank you for taking the time to write this review at this particularly difficult time. It was a real pleasure for the Live in Carer to look after your Dad. and she was very happy to be able to assist him to stay in the home he loved.
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Review of

GoodOaks Homecare - Sussex South

from S W (Nephew of Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Goodoaks Homecare have catered for my aunts needs very well since hiring them recently. Initiated with a meeting of the client /assessment and quickly adapting to her needs tailoring those needs 3 times within a month. My Aunt has not been the easiest person to get on with for the caring staff but
thankfully they seem well trained and experienced to deal with such difficult people. The manager is very good it has be said. She stops at nothing to get things done correctly. A very easy and approachable person with a passion for pleasing the clients and getting the care package efficiently operating. Often hands on herself with the carers to check things are upto the needs of clients. Impressive management. I have no qualms about continuing this excellent service for now.
Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex SouthThank you so much for taking the time to write such a comprehensive review - I believe my staff should take all of the credit, they all love visiting her she is so chatty and welcoming - I will pass your comments on to the team
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Review of

GoodOaks Homecare - Horsham & Crawley

from Anthony T (Husband of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the second attempt to submit a review, we have only used the GOOD OAKS for about two weeks in the busy morning. With one reporting hic cup we were not aware of to our daughter. We are quite happy
happy with the service and consider it good value for money.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & CrawleyThank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your wife needs .It means a great deal to us to know that our efforts are making a positive difference for your wife and your family. We understand how important it is to deliver care that is both respectful and tailored to individual needs, and we're proud to support her with the dignity and attention she deserves .Please don't hesitate to get in touch if there's ever anything more we can do.
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Review of

GoodOaks Homecare - Horsham & Crawley

from Marion C (Daughter of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was sadly widowed in June this year .We chose GoodOaks to help us support Dad with his Dementia in order to keep him at home, where he wanted to be. The team have been excellent. They carefully listened to Dads complex needs and have delivered quality care for the last two months. They are
professional ,caring and friendly .They are excellent providing feedback on visits and adaptable on Dads most difficult days! Would happily recommend this team.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & CrawleyThank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your father needs .It means a great deal to us to know that our efforts are making a positive difference for both him and your family. We understand how important it is to deliver care that is both respectful and tailored to individual needs, and we're proud to support him with the dignity and attention he deserves .Please don't hesitate to get in touch if there's ever anything more we can do.
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Review of

GoodOaks Homecare - Horsham & Crawley

from Andrew P (Son of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi very patient service in caring for my father who requires a lot of assistance and is very particular. Thanks very much to the team at GoodOaks, very much appreciated.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & CrawleyThank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your father needs.It means a great deal to us to know that our efforts are making a positive difference for both him and your family. We understand how important it is to deliver care that is both respectful and tailored to individual needs, and we're proud to support him with the dignity and attention he deserves.Please don't hesitate to get in touch if there's ever anything more we can do.
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Review of

GoodOaks Homecare - Horsham & Crawley

from John P (Client) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a 90 year old widower needing personal not nursing care. I live at home and pay much less than a nursing home would charge.
Carers call 4 times a day to wash & dress me, cook and clean me. Once a week a carer shops for food and household needs. They manage my medication.
Such care requires people
who are both qualified and have a good personality to meet my needs. Goodoaks provide such people in a difficult market.
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Review of

GoodOaks Homecare - Mid Sussex

from Hazel K (Client) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
GoodOaks Homecare are excellent, they provide everything I need and nothing is too much trouble. I am very happy.
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Review of

GoodOaks Homecare - Mid Sussex

from J E (Daughter of Client) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer does a wonderful job looking after Dad. She keep the house immaculate and is very kind and caring.
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Review of

GoodOaks Homecare - Mid Sussex

from Onny T (Daughter of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received regular visits from Goodoaks for well over two years. Initially the main task was to help Dad get out for a walk several days a week. Chance meetings with friends whilst out on the golf course would make his day. If the weather wasn't good a trip to the local shops to do some shopping
was appreciated.
When dad became less able and needed personal care Goodoaks was quick to respond and provide the attention required.
Throughout Goodoaks provided a friendly, professional, flexible and reliable service with a trusted team of carers that dad grew very fond of.


I can thoroughly recommend this service for all of the above and for giving me and my sister peace of mind that dad was in really good hands. Thank you

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid SussexThank you so much, it was a pleasure providing Dad with the support he required, and working closely with you all to ensure Dad's wishes were respected
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Review of

GoodOaks Homecare - Sussex South

from Jo B (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
GoodOaks homecare provides great care to my Mum and Dad who live independently with Parkinson's and dementia. All the staff are so friendly and kind, nothing is too much trouble. Mum and Dad are happy and look forward to their visits. Thank you to all of the team
Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex SouthThank you for trusting us to care for your Mum and Dad I know when we first met you were very nervous about how mum and dad would take to having care in their home. I am so happy that they have settled into a nice routine - we have lovely carers and they support our clients like they would their own family. I will pass your message onto the team.
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Review of

GoodOaks Homecare - Horsham & Crawley

from Libby A (Sister of Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been more comfortable and happier since GoodOaks took over her care. She is full of praise for the carers, and really appreciates its member of the same team. She finds them professional and caring. This has then made it less stressful for her family/me knowing great care is being administered.
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Review of

GoodOaks Homecare - Sussex South

from Katie L (Daughter-in-law of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has received exceptional care and support from Goodoaks. The team have been attentive and patient with her, enabling her to stay home longer than she would have otherwise. The staff are caring and engaged and have advocated for the best for my mother in law. They have been able to support
her and uphold a high standard of care and attention. We are very grateful for all they've done.
Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex SouthThank you for such a lovely review - I know that our team have really enjoyed working with you all to make sure that your your Mother in law was really well looked after. Please pass on to her our best wishes and we all hope that she settles into her new home.
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Review of

GoodOaks Homecare - Horsham & Crawley

from Christine D (Client) assisted by family/friend published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found GoodOaks very professional and caring.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & CrawleyThank you so much for your kind words and wonderful review. It truly means the world to us to know that our efforts made a positive difference. Your feedback inspires us to keep providing the best care and support we can.We feel privileged to have the opportunity to be part of your journey, and your appreciation encourages our whole team to continue going the extra mile every day.
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Awards / Recognitions (5)

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