Home Care Providers Owned by GoodOaks Homecare in Dorset

I have received excellent service from every one of the carers - cannot fault them. They are rightly called carers as that this exactly what they are - extremely caring.

Good Oaks Care Team provided dual support for my Farther and his partner on a daily basis assisting with getting ready for the day ahead, then an evening visit to cook a hot meal plus dispensing medicine. The care and support provided by the whole team enabled them to stay at home was very much appreciated by all. When my father had an accident at home they went over and above, staying until the ambulance arrived and ensuring all were safe and cared for, keeping contact with the family and looking after them both really well. We are pleased with the overall warm caring support provided to our family.

GoodOaks provided care to my dad for 4 years. Overall I was very pleased with their service, trying to have regular carers so dad wasn't dealing with strangers. Everyone of the carers I met were kind and professional. I cannot give 5 stars as problems seemed to occur as dad deteriorated, mainly regarding communication. However, once addressed I cannot fault the response and flexibility GoodOaks demonstrated to correct everything.

Good Oaks has looked after my father (and my mother up to 2022) for nearly five years. It provides both day and night carers. The standard of care is second to none. This high standard is produced and maintained by excellent selection, training, and supervision of care staff and procedures. Good Oaks responds swiftly and effectively in order to ensure a good fit between client/service user and carer. The result is care which not only keeps my father safe, well, and healthy but, through the kindness, patience, and dedication of their carers keeps him happy. The service recognises when a complex condition changes, as it will. Good Oaks provides very necessary support when a situation is becoming really challenging. Carers are unsung heroes and the Good Oaks carers looking after my father have a clear vocation for their profession. Their ability, attitude, dedication, and kindness, together with a really excellent management means that my father remains healthy and happy in his own home.

Ever since we started to use Goodoaks , we have received fantastic service from Anna and her team. They have been very caring and compassionate, and have kept us informed of everything that they have done for our loved one and highlighted issues , and then provided solutions to ensure that our loved one was being looked after . They are very professional and i have no hesitation in recommending them.

At 93 years of age and disabled by spinal stenosis, I am increasingly liable to falls and need the support of a rollator to get around. I was familiar with 'GoodOaks' as you provided excellent home care to another resident here. I needed your assistance for showering etc following a severe bout of flu earlier this month. This proved to be very satisfactory and I have now become stronger and more independent. As I am bound to go downhill from now on I am bound to need your assistance again sometime in the future and hope that you well keep me and my records in your database.

We have absolute faith in this company in all areas. My husband who, receives the care has no complaint, but only praise for his caregivers. He is treated with sensitivity and warmth at all points. We look forward to our visits from intelligent, polite professionals. We used another care company previously and can see a huge difference between "ok" and "excellent". If issues arise they are dealt with quickly and professionally. Messages left outside office hours will be responded to quickly.

I was very impressed with the service I received. The carers were always punctual, efficient and friendly. I will definitely use the service again if my circumstances change.

I look forward to the carer coming every day.

Goodoaks have been consistent, efficient and very caring in the provision of reliable and consistent home care provided. Toni and Anna are lovely and go beyond to provide thoughtful and sensitive care allowing peace of mind for the family whilst instilling dignity and respect is maintained for the care for. I highly recommend them - they are a great team and worth every penny.

We would highly recommend Good Oaks as great care providers.

During October 2025, my mum has been looked after by both her primary and secondary carer, which affects the overall score. Both carers treat my mum with respect and dignity but if this review was just for the primary carer, there would be a lot more 'excellent' boxes crossed. The primary carer is more proactive about my mum's care, anxiety and needs and will sort out many issues by herself. The secondary carer is younger and doesn't have so much experience; she seems nervous about taking responsibility and there have been a few situations where we have had to contact the office. She doesn't inform us of issues saying that, she is sweet with my mum and better than carers from other companies we've used.

Generally very good.

We have been using the GoodOaks home care service for well over a year & have always found it to be very satisfactory. We use it for regular weekly visits, ad-hoc visits and a recent one off 'live-in-care' period of one week. Booking is easy to do & we are (nearly) always told who is coming. The carers appear to have been well trained and are always cheerful, polite, understanding & helpful (occasionally a carer may turn up later than expected but this is usually due to traffic issues). We happily recommend GoodOaks 100%.

All the staff I have met or been in contact with have been highly professional and I have no hesitation in recommending the company.

Thank you so much we are so grateful.

Only one carer so far. Plans well, full care, flexible very pleasant. Retired NHS nurse - nursing experience with creams etc very useful. Good review to assess required outcomes and satisfactory by visiting supervisor. Managers and office also very helpful.

Really happy with good oaks, they are always quick to communicate, know mum really well and are kind, caring and compassionate when with her. Their patience is outstanding and they support mum in her journey with dementia in such an incredible way.

The care provided for my father-in-law was fantastic. All of the carers were really helpful and friendly. The office management were always helpful and supportive if we ever needed to speak to them. Overall a brilliant service received!

We are satisfied with everything the staff has to do for my husband.