"I have received excellent service from every one of the carers - cannot fault them. They are rightly called carers as that this exactly…"
Read all 61 reviews
GoodOaks Homecare is a homecare provider that offers high-quality visiting and live-in care to individuals in their own homes. Their aim being to keep their clients living independently and ... Read more
"Good Oaks Care Team provided dual support for my Farther and his partner on a daily basis assisting with getting ready for the day ahead,…"
Read all 27 reviews
Visiting Care from
£31.99
/ hour
Live-in Care from
£1,484
/ week
GoodOaks Homecare is a homecare provider that offers high-quality care and support to individuals in the Dorchester and Weymouth area. They enable people to stay in the comfort of their home for as ... Read more
"Staff from GoodOaks have been conducting care visits at my mother's address twice daily now for a number of weeks and I am 100% happy with…"
Read all 23 reviews
Visiting Care from
£33.17
/ hour
Live-in Care from
£1,395
/ week
GoodOaks Homecare - East Dorset and Salisbury provides high-quality home care across Wimborne, Ferndown, Verwood, Ringwood and surrounding areas, and now offers premium services in Salisbury, ... Read more
Care Provided
Visiting Care
Live-in Care
Dementia
GoodOaks Homecare Reviews in Dorset (111)
9.4
GoodOaks Homecare has a Group Review Score of 9.4 (9.360) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GoodOaks Homecare must have a Review Score.
from K C (Client) assisted by family/friend published on 9 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have received excellent service from every one of the carers - cannot fault them. They are rightly called carers as that this exactly what they are - extremely caring.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank you so much for your kind and thoughtful feedback. It truly means a lot to our team to hear that you've had such a positive experience with our carers. We're incredibly proud of the compassion and dedication they bring to their work every day, and it's wonderful to know that this has made a difference for you. Your words perfectly capture what caring is all about, and we'll be sure to share your lovely comments with the team they will be so pleased to hear them. Thank you again for taking the time to share your experience and for placing your trust in us.
from Alison M (Daughter of Client) published on 5 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Good Oaks Care Team provided dual support for my Farther and his partner on a daily basis assisting with getting ready for the day ahead, then an evening visit to cook a hot meal plus dispensing medicine. The care and support provided by the whole team enabled them to stay at home was very much appreciated
by all. When my father had an accident at home they went over and above, staying until the ambulance arrived and ensuring all were safe and cared for, keeping contact with the family and looking after them both really well. We are pleased with the overall warm caring support provided to our family.
Reply from Anna Bliznashka, Care coordinator at GoodOaks Homecare - Dorchester and WeymouthThank you so much for your kind words, Alison. It truly means a lot to the whole team to hear that the care and support we provided helped your father and his partner remain safely at home. Our care professionals are very dedicated to supporting our clients and their families, so we're especially grateful that you recognised their compassion and commitment. We're also glad we could be there to support during such a worrying time after your father's accident. Ensuring our clients are safe and keeping families informed is always a priority for us. Thank you again for trusting Good Oaks with your father's care and for taking the time to share your experience. Your feedback means a great deal to us and the entire team. Warm regards, Anna
from David N (Son of Client) published on 2 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
GoodOaks provided care to my dad for 4 years. Overall I was very pleased with their service, trying to have regular carers so dad wasn't dealing with strangers. Everyone of the carers I met were kind and professional. I cannot give 5 stars as problems seemed to occur as dad deteriorated, mainly regarding
communication. However, once addressed I cannot fault the response and flexibility GoodOaks demonstrated to correct everything.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank you so much for taking the time to share your experience and for your kind words about our carers, it truly means a lot to us. We're grateful we could support your Dad over those four years and appreciate your honest feedback. Your comments help us continue to improve, and we're pleased we were able to respond and make things right for you and your family. Please take care Rachael
from C J (Daughter of Client) published on 12 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Good Oaks has looked after my father (and my mother up to 2022) for nearly five years. It provides both day and night carers. The standard of care is second to none. This high standard is produced and maintained by excellent selection, training, and supervision of care staff and procedures. Good Oaks
responds swiftly and effectively in order to ensure a good fit between client/service user and carer. The result is care which not only keeps my father safe, well, and healthy but, through the kindness, patience, and dedication of their carers keeps him happy. The service recognises when a complex condition changes, as it will. Good Oaks provides very necessary support when a situation is becoming really challenging. Carers are unsung heroes and the Good Oaks carers looking after my father have a clear vocation for their profession. Their ability, attitude, dedication, and kindness, together with a really excellent management means that my father remains healthy and happy in his own home.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank you so much for your wonderful and thoughtful review, Carol. We are truly grateful for your kind words and for placing your trust in GoodOaks over the past five years to care for both your Father and, previously, your Mother. It is an absolute pleasure and privilege for our team to look after your Father. Knowing that our care helps keep him safe, healthy, and happy in his own home means everything to us. Your recognition of our carers' kindness, dedication, and professionalism will mean a great deal to the whole team, who are deeply committed to supporting families just like yours. We sincerely appreciate your feedback and your continued trust in us. Thanks Carol - Warmest Regards Rachael
from Paul F (Friend of Client) published on 10 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Ever since we started to use Goodoaks , we have received fantastic service from Anna and her team. They have been very caring and compassionate, and have kept us informed of everything that they have done for our loved one and highlighted issues , and then provided solutions to ensure that our loved
one was being looked after . They are very professional and i have no hesitation in recommending them.
Reply from Nadia Simeonova, Registered Manager at GoodOaks Homecare - Dorchester and WeymouthThank you so much for your kind words and for taking the time to leave this review. Were delighted to hear that youve received such fantastic service from Anna and the team. Providing caring, compassionate, and professional support while keeping families fully informed is extremely important to us, so it means a great deal to know this has made a positive difference for your loved one. Thank you again for your recommendation it truly means a lot to us.
from Janet W (Client) published on 10 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
At 93 years of age and disabled by spinal stenosis, I am increasingly liable to falls and need the support of a rollator to get around. I was familiar with 'GoodOaks' as you provided excellent home care to another resident here. I needed your assistance for showering etc following a severe bout of flu
earlier this month. This proved to be very satisfactory and I have now become stronger and more independent. As I am bound to go downhill from now on I am bound to need your assistance again sometime in the future and hope that you well keep me and my records in your database.
from Isobel D (Wife of Client) published on 9 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We have absolute faith in this company in all areas. My husband who, receives the care has no complaint, but only praise for his caregivers. He is treated with sensitivity and warmth at all points. We look forward to our visits from intelligent, polite professionals. We used another care company previously
and can see a huge difference between "ok" and "excellent". If issues arise they are dealt with quickly and professionally. Messages left outside office hours will be responded to quickly.
Reply from Anna Bliznashka, Care coordinator at GoodOaks Homecare - Dorchester and WeymouthDear Isobel, Thank you so much for your lovely review - it truly means a lot to all of us. We're so happy to hear that you and Anthony feels comfortable and well cared for, and that you've had such a positive experience with our team. It's a privilege to support you and Anthony, and we really appreciate the trust you place in us. Warmest wishes, Anna & Nadia
from Susan B (Client) published on 3 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I was very impressed with the service I received. The carers were always punctual, efficient and friendly. I will definitely use the service again if my circumstances change.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchHi Susan, Thank you for taking the time to leave such a lovely review. We're so pleased to hear you were impressed with our carers and the service they provided. Your kind words truly mean a lot to our team, and we'd be honoured to support you again in the future if needed. Please take care Rachael General Manager
from E B (Client) assisted by family/friend published on 27 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I look forward to the carer coming every day.
Reply from Anna Bliznashka, Care Coordinator at GoodOaks Homecare - Dorchester and WeymouthThank you for your lovely feedback. We're delighted to know that our carer's visits are something you look forward to each day.
from Alan W (Power of Attorney of Client) published on 16 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Goodoaks have been consistent, efficient and very caring in the provision of reliable and consistent home care provided. Toni and Anna are lovely and go beyond to provide thoughtful and sensitive care allowing peace of mind for the family whilst instilling dignity and respect is maintained for the care
for. I highly recommend them - they are a great team and worth every penny.
Reply from Nadia Simeonova, Registered Manager at GoodOaks Homecare - Dorchester and WeymouthHi Alan, Thank you so much for your kind words and taking the time to leave this wonderful review. We are delighted to hear that you are happy with the care provided and that Toni and Anna have made a positive difference. It means a lot to us to know that our team is able to provide thoughtful, sensitive care while maintaining dignity and peace of mind for your family. We will be sure to pass your feedback on to Toni, Anna, and the wider team - I know they will be thrilled to hear it. Thank you again for your recommendation and support. We really appreciate it. Kind regards
from Pam A (Daughter-in-law of Client) published on 15 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I have found the carers at Good Oaks to be considerate, thoughtful, encouraging and very diligent in seeing to my relatives needs throughout the years that she was cared for by the team. Whenever we (family members) had a request they would do their best to accommodate this. As our relative began to
require greater support over time, the management team suggested approaches to dealing with specific situations indicating that our relative would benefit greatly from increased care time, and we could see the benefit of this within a couple of weeks.
When our relative became distressed the carers would follow proper procedures and stay with our relative until a solution was found.
We would highly recommend Good Oaks as great care providers.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank you so much for taking the time to share such a thoughtful review. We're truly grateful for your kind words about our carers and management team, it means a great deal to everyone at GoodOaks. It has been a privilege to support your relative over the years, and we're so pleased to hear that the care and guidance provided made a positive difference. Thank you again for your recommendation and for trusting us during such important moments. Wishing you and your family a very Merry Christmas and a happy, peaceful New Year.
from D S (Daughter of Client) published on 18 November 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
During October 2025, my mum has been looked after by both her primary and secondary carer, which affects the overall score. Both carers treat my mum with respect and dignity but if this review was just for the primary carer, there would be a lot more 'excellent' boxes crossed. The primary carer is more
proactive about my mum's care, anxiety and needs and will sort out many issues by herself. The secondary carer is younger and doesn't have so much experience; she seems nervous about taking responsibility and there have been a few situations where we have had to contact the office. She doesn't inform us of issues saying that, she is sweet with my mum and better than carers from other companies we've used.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank you for sharing such thoughtful feedback about your Mum's care. We're delighted to hear that both carers treat her with dignity and respect, and we truly appreciate your kind words about the primary carer's proactive support and attentiveness. We will make sure your praise is passed on to her. We also value your honest comments regarding the secondary carer. As she is still gaining experience, your observations are extremely helpful. We will provide her with additional training and guidance to build her confidence, improve communication, and ensure consistency in your Mum's care. Thank you again for your openness and for trusting us with your Mum's wellbeing. We're committed to supporting her with the highest standard of care.
from Mostyn P (Client) published on 6 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Generally very good.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank you, Mostyn, being part of your care journey is such a privilege for all of us at Good Oaks. I know that Tina - our Live-In Care Manager is there when you need her
from Tania O (Wife of Client) published on 14 October 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
We have been using the GoodOaks home care service for well over a year & have always found it to be very satisfactory. We use it for regular weekly visits, ad-hoc visits and a recent one off 'live-in-care' period of one week. Booking is easy to do & we are (nearly) always told who is coming. The carers
appear to have been well trained and are always cheerful, polite, understanding & helpful (occasionally a carer may turn up later than expected but this is usually due to traffic issues). We happily recommend GoodOaks 100%.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank you so much for taking the time to share such a lovely review. We're really pleased to hear that you've been happy with the care and support our team has provided over the past year. It's wonderful to know that our carers' kindness and professionalism have made a positive difference.We truly appreciate your understanding around the occasional delays, our team always strives to keep things running smoothly, even when the roads make it a challenge!Thank you again for your trust and for recommending GoodOaks. It means a great deal to all of us. Warm regards,Rachael and the GoodOaks Team
from Jon N (Son of Client) published on 16 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Staff from GoodOaks have been conducting care visits at my mother's address twice daily now for a number of weeks and I am 100% happy with the care they have been providing. Whenever there have been any issues or concerns or a need to tweak the care plan has become necessary, the communication has been
excellent.
All the staff I have met or been in contact with have been highly professional and I have no hesitation in recommending the company.
from L M (Sister of Client) published on 15 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My brother had a stroke over a year ago and GoodOaks have been fantastic. It has allowed him to stay in the comfort of his own home. All the carers are so kind and caring, professional and go above and beyond in their daily work. GoodOaks whole team give one hundred percent from their individual care
team to the office and administration.
Thank you so much we are so grateful.
from James G (Husband of Client) published on 25 June 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Only one carer so far. Plans well, full care, flexible very pleasant. Retired NHS nurse - nursing experience with creams etc very useful. Good review to assess required outcomes and satisfactory by visiting supervisor. Managers and office also very helpful.
from A M (Daughter of Client) published on 23 June 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Really happy with good oaks, they are always quick to communicate, know mum really well and are kind, caring and compassionate when with her. Their patience is outstanding and they support mum in her journey with dementia in such an incredible way.
Reply from Rachael Dormer, Registered Manager at GoodOaks Homecare - Bournemouth, Poole and ChristchurchThank You for your kind words and taking the time to write a review for us - we really appreciate it and I will pass this onto our carers.
from R B (Daughter-in-law of Client) published on 20 June 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The care provided for my father-in-law was fantastic. All of the carers were really helpful and friendly. The office management were always helpful and supportive if we ever needed to speak to them. Overall a brilliant service received!
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