Home Care Provider Owned by GoodOaks Homecare in Kent
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Kent for GoodOaks Homecare are showing below.
View the details of all 29 locations (with 401 reviews) owned by GoodOaks Homecare
GoodOaks Homecare Locations in Kent (1)
GoodOaks Homecare - South Kent
9.5
16 reviews
The Panorama, Park Street, Ashford TN24 8DF
"Excellent provision of all domestic and health needs at any given time always there for my Mother and Father . Always contactable and able…" Read all 16 reviews
GoodOaks Homecare - South Kent offers people the support they need in the comfort of their own home. Caring, skilled staff offer home care services such as personal care (showering, getting in and out of bed, getting dressed, going to the toilet).… Read more about GoodOaks Homecare - South Kent
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
GoodOaks Homecare Reviews in Kent (16)
9.5
GoodOaks Homecare has a Group Review Score of 9.5 (9.500) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GoodOaks Homecare must have a Review Score.
Review of
GoodOaks Homecare - South Kent
from M R (Son of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent provision of all domestic and health needs at any given time always there for my Mother and Father . Always contactable and able to provide help and advice on any number of care and health matters for the elderly . One staff member in particular must be especially commended , but all the
girls were fabulous .
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from A A (Daughter of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers were all very lovely and good oaks were very good at keeping us to the same 3 carers. They were very sensitive to my mums needs, providing me 3 hours of respite.
The two reasons i have given this a lower score are:
1/ that they changed my session time by an hour on one occassion without
The two reasons i have given this a lower score are:
1/ that they changed my session time by an hour on one occassion without
any communication.
2/ that one of the carers consistently turned up more than 20 minutes late and yet still left at the normal time, so my sessions were cut short.
Otherwise i thought they were a lovely company to deal with and very professional.
2/ that one of the carers consistently turned up more than 20 minutes late and yet still left at the normal time, so my sessions were cut short.
Otherwise i thought they were a lovely company to deal with and very professional.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from J T (Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I felt the domestic team needed more support in cleaning houses. They were all very friendly and cleaned well, but one hadn't used a steam mop before and used a pack of floor wipes before eventually using the mop! The 2nd made beds but didn't know that pillow protectors went on before the pillow slips
and was sloppy in her cleaning. I asked her to wipe the worktops down, with bleach. Everything was on hand for her to wipe as I asked, the cupboard doors and drawer fronts. I let her go early, as she was clearly not capable. Overall the two others were outstanding. Very good at what they did.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from S M (Daughter of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Being miles away we rely on Good Oaks to make sure our mum is safe and well, which they do admirably. Mum is staunchly independent but (though in denial!) needs looking after to keep that independence. She can be a hard nut to crack but the Good Oaks team has stuck with her and she now looks forward
to their visits each day and enjoys their company. The team is super reliable and supports Mum's needs really well taking the time to chat with her about her day as well as performing the 'looking after' tasks efficiently and professionally.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from Carol B (Wife of Client) published on 20 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A lady came for four Thursdays running, to sit with my husband so I could get about and do things. She was delightful lady. The visits were from 2 until 5.
My husband is in later stages of dementia, and I am looking for further help, maybe, paid for by me, but at an earlier time, as nights are dark
My husband is in later stages of dementia, and I am looking for further help, maybe, paid for by me, but at an earlier time, as nights are dark
now for me to get out between 2 and 5.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from H T (Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I found the person who came every two weeks for four hours very efficient, kind and personable. She was a great relief because everything was very stressful and she just came in and got on with what needed to be done.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from Julie H (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This was a huge help to myself, as well as my step-father, he enjoyed the company of two staff member in particular, lovely ladies.
The only criticism was the timing. It was arranged for 12-3pm but wasn't kept to, occasionally much earlier. Overall very happy with the service.
The only criticism was the timing. It was arranged for 12-3pm but wasn't kept to, occasionally much earlier. Overall very happy with the service.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from D S (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The management were very helpful. One member of staff, especially, was very hands on. One of the carers, was particularly very friendly and attentive and careful with my fragile mother. A basic cooking course would have helped with food ideas.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from C O (Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My overall experience has been good. Pleasant and curtious at all times. The carers that visited my home were hard working and friendly and always willing to assist. They were very helpful and willing to undertake any task assigned to them.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from J U (Wife of Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The girls were absolutely great with my husband except for a few blips of not turning up or turning up not requested, we found everything else, care etc very good and have no complaints.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from J P (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has support from GoodOaks with live in care. The staff are exceptional at supporting her and we feel reassured that she is receiving the best care and treatment from them. The manager also pops out regularly to support the staff and ensure my mum is happy with everything and being treated
well. I couldn't ask for a better company.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from C C (Client) assisted by family/friend published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I was very pleased with the care I received.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from M S (Wife of Client) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very helpful.
Very professional.
Polite.
Friendly.
Punctual.
Considerate.
Very professional.
Polite.
Friendly.
Punctual.
Considerate.
Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from Anna B (Wife of Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care assistant arrived in good time which saved me flapping about before leaving and I also could show her around the house and explain a few things. My husband was happy to be left with the care assistant. On my return I noticed that he had been given his lunch and drinks. They had been out for
a walk; she had helped him with his word searches and had started a new jigsaw with him. She was pleasant and friendly, there were no issues.
Reply from Julie Button, Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from Louvain T (Wife of Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Every person I have met and spoken to has been polite and respectful.
They have enabled me to have some free time to myself which I am very grateful for.
I felt reassured that my husband was in good care.
It has been crucial for me to have time away for my mental well-being to have a break from
They have enabled me to have some free time to myself which I am very grateful for.
I felt reassured that my husband was in good care.
It has been crucial for me to have time away for my mental well-being to have a break from
an exhausting routine.
Reply from Julie Button, Manager at GoodOaks Homecare - South Kent
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
GoodOaks Homecare - South Kent
from M B (Client) published on 25 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service rendered by this care company has been pleasant and exceptional. The manager, and the carer assigned to support me daily had been very helpful and friendly. They treat me as though I am one of their family members and that means a lot as I don't have any of my immediate family members around
me, except for my little boy. Thank you for your continuous support. It is very much appreciated.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Loading...
Awards / Recognitions (5)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare to verify any information. View our terms and conditions. GoodOaks Homecare has a Platinum Service – more info.