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Home Care Providers Owned by Agincare in Hampshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Agincare in Hampshire

Only the locations & reviews in Hampshire for Agincare are showing below.

View the details of all 23 locations (with 268 reviews) owned by Agincare

Agincare Locations in Hampshire (2)

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2 Home Care Providers owned by Agincare in Hampshire
Agincare New Milton (Home Care & Live-in Care)

29 Station Road, New Milton BH25 6HR 

9.7 21 reviews
"My dad has a regular carer once a day to help with his morning hygiene needs. He was sadly suddenly struck down with a flu type virus…"   Read all 21 reviews

Agincare UK New Milton is a high-quality domiciliary care service providing a combination of general home care, and more specialist home care services to those wishing to live at home. Person-centred care is delivered to those who have a mixture of… Read more about Agincare New Milton (Home Care & Live-in Care)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £13.78 / hour
Agincare Andover (Home Care & Live-in Care)

28A High Street, Andover SP10 1NN 

9.4 23 reviews
"All the staff who visit our home provides very good support and act in a professional manner at all times. They are always respectful and…"   Read all 23 reviews

The Agincare UK Andover branch provides home care to the elderly, adults and children with learning disabilities. Home care services include personal care, shopping trips, companionship, housework, mental health care and palliative care. Established… Read more about Agincare Andover (Home Care & Live-in Care)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £13.52 / hour

Agincare Reviews in Hampshire (44)

9.2

Agincare has a Group Review Score of 9.2 (9.178) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Agincare must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Agincare
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Review of

Agincare Andover (Home Care & Live-in Care)

from Ann H (Wife of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff who visit our home provides very good support and act in a professional manner at all times. They are always respectful and look after my husband in a dignified manner.


It is always nice to welcome them.

Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for your kind words. We're truly grateful for your feedback and delighted to hear that our staff have been providing the respectful, professional, and dignified care your husband deserves. It means a great deal to know that our visits bring comfort and support to your home. We look forward to continuing to provide the same standard of care you can rely on.

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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from Pauline R (Daughter of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has a regular carer once a day to help with his morning hygiene needs. He was sadly suddenly struck down with a flu type virus recently so I called the office to ask for extra help - at lunchtime and evening whilst he convalesced. They couldn't have been more helpful and obliging and got the
extra care sorted promptly.
This isn't the first time they've helped out. Big shout out to the very friendly and efficient office staff and of course, to the wonderful carers. I live some distance away so knowing professional help is on hand when we need it is so reassuring for my dad and the family. Thankfully he's much better now.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your lovely review, and kind words I will pass over to the office team and carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from D M (Sister of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are really lovely, the only thing that's wrong is the time they come to put my brother to bed but there we go. We have some really nice carers that come to sort my brother out for the day, all good.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for taking you time add a review and i will pass you lovely words to the carers. I will also look a the times of your evening visit for a later time.

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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare Andover (Home Care & Live-in Care)

from C B (Husband of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great team of experienced carers who provide an excellent service, very professionally but also with that human touch and great sense of humour.
We would happily recommend Agincare Andover to anyone looking for support at home. A good team with kind and knowledgeable carers and much appreciated
by us.
Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you've had such a positive experience with our team at Agincare Andover. Providing professional, compassionate care with a personal touch is exactly what we strive for, and it's wonderful to know that came through in your experience. Your recommendation means a lot to us, and we'll be sure to pass on your lovely feedback to the whole team. Thank you again

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from Jane S (Wife of Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had carers coming to help me care for my husband in the last couple of months of his life. I always felt comfortable having them in my home. They were friendly, compassionate, efficient and vigilant in their care. I am grateful for the care they provided. They genuinely cared which meant a lot.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your lovely review I will let all the carers know.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from P D (Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All carers are good at what they do, some are better than others. Some, usually the female carers, go the extra mile. They not only take great care of my personal needs and hygiene but also ensure my kitchen is neat and clean and tidy after they've finished. They do my washing and tumble drying and
fold my clothes, and ensure clean clothes are always available. They also check the fridge regularly to ensure nothing is bad
I am afraid that the male carers do not do much more than the basics, hygiene and food,, and leave. I've found food left out on the counter when it should be in the fridge, washing might be done, but no drying, or the tumble dryer has been used without cleaning out filters and water from previous use. I've asked for this to be done as it is a fire risk to re-start without the safety rules being used
Overall though, the care I receive on. a daily basis is good, and often excellent.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your review, I will talk to the male carer that visit you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from Dan B (Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, I am very happy with all staff members that have helped me out this month. The help I have received allows me to expend my limited energy on better things. Staff have gone above and beyond in their efforts to assist me. Thanks everyone.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your lovely review, we are please to hear the carer go above and beyond and will let them know.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from Susan W (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Supplied care very quickly for 4 visits a day for the client's return home from hospital. The carers kept excellent time and were very kind, supportive, cheerful and friendly. Communication with the office staff was very efficient.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for the lovely review, I will pass it on to the carers who attended to your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare Andover (Home Care & Live-in Care)

from N D (Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am usually asked what I need. Care is taken to see that I do not consume any food or drink which has been kept beyond the latest date for safe use. The carer will usually check if I have taken or I'm ready to take my prescribed medication, also if I am wearing my emergency alarm. The carer changes
items of clothing when necessary and informs me when I need to add anything to the shopping list in the way of food and drink. Before leaving the carer reports all is done and asks if any further service is required and will promptly do anything I might mention. I have not mentioned everything the carers do but they quickly do different things at different times of the day.
Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you so much for taking the time to share your experience with us. We're delighted to hear that our carers are attentive ensuring your safety, comfort and needs are always to your needs and ensure your safety and comfort are a top prioritised. It's great to know they're thorough and responsive to any additional requests. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from F C (Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am currently content, thank you.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for taking the time to review our company.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare Andover (Home Care & Live-in Care)

from Anthony H (Client) assisted by family/friend published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time that Agincare has been coming into our home to give support and help to my husband, they have all shown us the utmost respect and given him dignity when assisting him in the shower and washing him. It is always a pleasure to receive them into our home with their friendly faces and cheerful
demeanour.
Reply from Craig Paget, Operations Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to give us feedback on our service. It is truly appreciated and welcomed. We will share this with our wonderful care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare Andover (Home Care & Live-in Care)

from D A (Client) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care service I am given is very good.
Reply from Craig Paget, Operations Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to provide feedback on the service that you have received. It is always appreciated and we will pass this on to the carers that have visited you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare Andover (Home Care & Live-in Care)

from P O (Son of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
It has been a source of concern & frustration for our family. While I appreciate the friendly demeanour of the staff, the overall level of care has not met our expectations. One of the most pressing issues has been the lack of attention to basic hygiene. Despite our repeated requests, my father is not
consistently encouraged to take showers, which is essential for his well-being. The timing of the caregivers' visits has been problematic. On several occasions, they have arrived late, often just before lunchtime, which disrupts my father's routine and leaves him without proper morning care. It's concerning that these visits, are instead rushed & inadequate. A significant issue is the lack of attention to his clothing. Multiple times for staff to ensure he is wearing clean clothes, yet this has not been consistently addressed. While I want to acknowledge the friendly nature of the staff, which is certainly a positive aspect, it is not enough to compensate for the shortcomings in care.
Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to share your concerns. We sincerely apologise that your father's care has not met your expectations, and I understand the frustration this has caused. We are addressing the issues you mentioned. We will ensure that your father is consistently encouraged to maintain proper hygiene, and I will personally work with our team to improve the timing and quality of visits to better fit his routine. Additionally, we will ensure that his clothing is regularly checked and kept clean, as this is a basic and important aspect of his care. While we appreciate your kind words about our staff, we know that friendliness alone is not enough, and we are committed to improving in the areas where we've fallen short. Please feel free to contact us directly on 01264 369491 so we can further discuss how we can provide the level of care your father deserves.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from Debbie F (Daughter of Client) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom was unsure at first because she didn't think and couldn't accept that she needed help.
I live a long way from her and feel helpless. I am so thankful and happy with Agincare, who has been excellent and professional. Mom loves her carers and tells me they are so kind and helpful, describes them
as excellent. Of course, she has her favourites but praises them all.
So, thank you to all the staff and carers for doing a fantastic job. I honestly don't know what we would do without you.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for the lovely review, I am so pleased that you are happy with the care provided. I will pass on to all the carers that attend to your mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare Andover (Home Care & Live-in Care)

from Leslie K (Husband of Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had daily care for my wife since July 2021. In sometimes difficult times, Agincare has always attended. They are responsive to special needs. We have good relationships with the carers and value particularly the care provided by our regular carer.
Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for your review, it is lovely to hear that you are happy with the carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare Andover (Home Care & Live-in Care)

from H M (Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been with Agincare for a few years now as a service user. I am a disabled parent, and I struggle with the inability of Agincare to change my times during the school holidays, especially summer as it is 6 weeks. I have to either have the 7 am slot of term time or go without morning care. This
makes an already tiring and difficult month and a half increase in difficulty and I need increased care from my young carer children if I do not have my partner staying with us. The inflexible nature of the care hours available is an issue for a family with children, as a whole. I obviously do not expect them to change the diary daily for us, however, when asking for a longer-term change of hours, such as earlier on a Sunday, we were left with cancelling Sunday care altogether as the only option. This is difficult as last-minute laundry and school preparation for the week happen on a Sunday, and I am without my care and support. I would like it to be more flexible for moving hours.
Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for taking the time to share your experience with us. we sincerely appreciate your feedback and understand how important flexible care arrangements are. I'm sorry to hear that the current scheduling has added to the challenges you face, especially during the school holidays. We strive to provide the best support possible and I regret that we fell short in accommodating your needs for adjusted care hours. We would love to discuss this further and explore how we can better meet your requirements. Please feel free to reach out to us directly by contacting the office, so we can work together to find a solution that fits your family's needs. Thank you for your continued trust in Agincare. Your feedback is invaluable in helping us improve our services.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare Andover (Home Care & Live-in Care)

from A R (Daughter of Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Poor medication administration.
Poor following instructions on their care plan.
Poor communication with clients' family.
Days when my dad doesn't get any food prepared for the whole day.
No understanding of dementia.
Reply from Jasmine Knox, Deputy Manager at Agincare Andover (Home Care & Live-in Care)

Thank you for bringing your concerns to our attention. We genuinely regret to hear about the difficulties you and your father have experienced with our services. It's clear that we did not meet your expectations and for that, we sincerely apologise. Medication administration and proper care planning are critical, especially for clients living with dementia. We are particularly concerned about the instances of poor communication and meal preparation. These are areas we take seriously and your feedback highlights the need for improvement. We would appreciate the opportunity to discuss your experiences in more detail. Please reach out to us by contacting the office so we can address these issues and ensure your father receives the quality care he deserves. Thank you for your patience and for helping us improve our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from R J (Husband of Client) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care has been excellent. A special mention for two of the carers who have attended my wife most times during our stay, for their cheerfulness and diligence in their care.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your lovely review, I will pass this on and let the 2 carers who attended your wife.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from Debra W (Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a very serious back operation, the support from the two ladies was wonderful. I needed help with showering and dressing each day.
I'm very grateful and would like to thank them.
A cheery smile and a good cup of tea at the beginning of my day made my recovery easier.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your feedback, I will pass on your lovely comment to the ladies who helped you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Agincare New Milton (Home Care & Live-in Care)

from R G (Husband of Client) published on 16 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall my wife has been well cared for and has good relationships with her regular carers. However, we have experienced some issues with management and timings of carers calling which has caused some anxiety. Hopefully, this will resolve itself.
Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your review, I will pass on your kind word to the carers, regarding the issues with management, I thought this was resolved during our phone call, please contact me on 01425 614600 and I will be happy to arrange a meeting. Thank you.

  • Staff
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Awards / Recognitions (0)

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