Home Care Providers Owned by Agincare in Hampshire

extra care sorted promptly.
This isn't the first time they've helped out. Big shout out to the very friendly and efficient office staff and of course, to the wonderful carers. I live some distance away so knowing professional help is on hand when we need it is so reassuring for my dad and the family. Thankfully he's much better now.

by us.

fold my clothes, and ensure clean clothes are always available. They also check the fridge regularly to ensure nothing is bad
I am afraid that the male carers do not do much more than the basics, hygiene and food,, and leave. I've found food left out on the counter when it should be in the fridge, washing might be done, but no drying, or the tumble dryer has been used without cleaning out filters and water from previous use. I've asked for this to be done as it is a fire risk to re-start without the safety rules being used
Overall though, the care I receive on. a daily basis is good, and often excellent.

items of clothing when necessary and informs me when I need to add anything to the shopping list in the way of food and drink. Before leaving the carer reports all is done and asks if any further service is required and will promptly do anything I might mention. I have not mentioned everything the carers do but they quickly do different things at different times of the day.

demeanour.

consistently encouraged to take showers, which is essential for his well-being. The timing of the caregivers' visits has been problematic. On several occasions, they have arrived late, often just before lunchtime, which disrupts my father's routine and leaves him without proper morning care. It's concerning that these visits, are instead rushed & inadequate. A significant issue is the lack of attention to his clothing. Multiple times for staff to ensure he is wearing clean clothes, yet this has not been consistently addressed. While I want to acknowledge the friendly nature of the staff, which is certainly a positive aspect, it is not enough to compensate for the shortcomings in care.

as excellent. Of course, she has her favourites but praises them all.
So, thank you to all the staff and carers for doing a fantastic job. I honestly don't know what we would do without you.

makes an already tiring and difficult month and a half increase in difficulty and I need increased care from my young carer children if I do not have my partner staying with us. The inflexible nature of the care hours available is an issue for a family with children, as a whole. I obviously do not expect them to change the diary daily for us, however, when asking for a longer-term change of hours, such as earlier on a Sunday, we were left with cancelling Sunday care altogether as the only option. This is difficult as last-minute laundry and school preparation for the week happen on a Sunday, and I am without my care and support. I would like it to be more flexible for moving hours.