Home Care Provider Owned by Agincare in Nottinghamshire

Thank you for your feedback; we take your feedback as an important way of trying to make improvements to our service. We will look into the concerns and look at a way of communicating when care workers are running late. If there are times when you feel we have not taken due care and attention and have not been careful when delivering our service, please let us know as close to the time as possible, as some of our care workers may be new and may need further training or some coaching and mentoring in specific areas we can ensure this is carried out by being able to identify individuals. We do aim to put newer workers with more experienced staff so we can develop their experience and skills, and all new staff complete three days of training and three days of shadowing; however, we do recognize that individual learning can take longer.