Heritage Healthcare in London | 3 Home Care Providers

Review of
Heritage Healthcare (Epsom)
from Caz B (Client) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Heritage Epsom is an excellent CQC-regulated homecare provider, with reliable, hard-working and dedicated staff. They have been helping me with domestic services for several years, as I have back and leg issues. Their staff are prompt, willing and conscientious and supervisors check regularly that

I am content with the service. In addition, Heritage organise get togethers occasionally for clients, going beyond what one normally expects. Highly recommend their service, if you are looking for domestic assistance from a regulated care service with DBS-checked staff, with the potential also to provide personal care should you need it.

Reply from Song Lu, Director at Heritage Healthcare (Epsom)

Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your continued trust in our business. It's wonderful to hear that our team has been able to support you consistently and that you've enjoyed the extra touches like our client get-togethers. We're always here to help, and your recommendation means the world to us!

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Review of
Heritage Healthcare (Epsom)
from Joanne S (Daughter of Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience

Very dedicated staff and management, polite and caring. Nothing is too much trouble. Would highly recommend.
They visit my mother twice a day and she is very impressed with them. This is the first time we have needed help and they have made it easy for us to accept.

Reply from Song Lu, Director at Heritage Healthcare (Epsom)

Thank you for your lovely feedback - we're so pleased to hear your mum feels well cared for, and we're always here to help.

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Review of
Heritage Healthcare (Epsom)
from Suzanne C (Daughter of Client) published on 25 April 2025

Submitted via Website • Report

Overall Experience

Heritage were amazing from start to finish, my father was very disappointed when their service ended.
All of the Carers were so patient and gentle and understanding and went over and above on each and every visit.

Reply from Song Lu, Director at Heritage Healthcare (Epsom)

Thank you so much for your kind words. It truly means the world to us to hear that our care made such a difference to your father. Knowing he felt supported and valued is exactly why we do what we do. We'll be sure to pass on your lovely feedback to our carers - they'll be so touched.

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Review of
Heritage Healthcare (Epsom)
from M S (Client) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I found Heritage healthcare were excellent, they came for 30 minutes to wash and dress me - I had broke my right wrist on the 27/12/24 and in the evening to undress me. All the carers were very pleasant; all asked could they do to help me. I know who was coming and what time. I was given a weekly rosta

the office staff were very helpful as well. The treatment came under the NHS.

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Review of
Heritage Healthcare (Epsom)
from Christopher G (Son of Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience

I can not recommend this fabulous service enough. Their office staff and on road health care staff is second to none. Their attention to care and understanding know no bounds. Professional, friendly, caring and helpful are just a few words to relate to how they treat their clients and family. All I

can add is a HUGE thank you for everything that you have done.

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Review of
Heritage Healthcare (Epsom)
from Marina C (Wife of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

My husband has received care since October 2024. The carers are kind, thoughtful, efficient, positive.
The excellent management was willing to assist in a crisis even before the actual care started. We are both happy to have chosen Heritage Healthcare.

Reply from Song Lu, Director at Heritage Healthcare (Epsom)

Thank you for recognizing our work and for taking time to share your experience. Your kind words are the greatest encouragement for our care team, and we will continue to do our best.

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Review of
Heritage Healthcare (Epsom)
from Kenneth D (Son of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Cannot fault Heritage Healthcare, excellent carers and service. They have been looking after my mother for about two years now, twice a day. An extremely reliable and friendly service is provided with a high standard of care. I strongly recommend them.

Reply from Song Lu, Director at Heritage Healthcare (Epsom)

Thank you for your kind words and recommendation! We're delighted to hear that our carers and service have met your expectations. Providing reliable, high-quality care is our priority, and we're grateful for your trust. If you ever need anything, we're here for you!

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Review of
Heritage Healthcare (Epsom)
from J G (Daughter of Client) assisted by family/friend published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother really is very happy with your service, she is able to stay in her own home with your support.
One member of staff visits regularly and she is outstanding. Does all the jobs and still has time for a little chat before she leaves. Never a fault, such a wonderful, friendly and efficient lady

carer.
It's also really nice to call the office to see how things are going.

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Review of
Heritage Healthcare (Epsom)
from Andrew M (Client) assisted by family/friend published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

I became a customer of the Epsom branch around April 2023. I always find the carers polite and efficient. My care needs are met with dignity.
If I contact the office with a request, I find them friendly and helpful.
I would not hesitate to recommend Heritage Healthcare.

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Review of
Heritage Healthcare (Epsom)
from M D (Client) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

The carers are thoughtful and kind, always on time and very efficient. I have great admiration for the girls who come from a foreign country to help us. I have learned a lot from them about their culture and enjoy their chats. They make my life more pleasant by doing simple things like arranging flowers

and caring for me. They are always willing to help.

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Review of
Heritage Healthcare (Epsom)
from V W (Wife of Client) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

All carers very polite, friendly and efficient. We are both very happy with them. Very good management service who go above and beyond to help if difficult situations arise. We receive calls from them from time to time to check we are happy with the service.

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Review of
Heritage Healthcare (Epsom)
from Diana P (Client) published on 19 August 2024

Submitted via Website • Report

Overall Experience

I have been receiving one hour am care from Heritage Epsom since April 2024. I have found all the carers that have been allocated to me
competent, willing to help to suit me, caring and most of all friendly.
I am especially delighted with the two main carers that attend me and I look forward each

morning to seeing them.
I try very hard to remain as independent as possible but they are always there watching to see that I am ok, especially in the shower.

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Review of
Heritage Healthcare (Hounslow and Richmond)
from S W (Client) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

Since engaging Heritage Healthcare I have been impressed by their responsiveness and reliability. No visits have been missed and if a carer has been delayed getting to me they let me know they are on their way. I always feel they want to do their best for me.

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Review of
Heritage Healthcare (Epsom)
from E C (Client) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

Pleased to have such good care with a relaxed, friendly way from the carers. All have been kind and willing to help.

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Review of
Heritage Healthcare (Hounslow and Richmond)
from F E (Client) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

The care and support we received were outstanding and I cannot overstate how grateful I am to all the staff. They were so kind, understanding and helpful and I couldn't have done without them. I am very grateful and would like to thank them all very much.

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Review of
Heritage Healthcare (Hounslow and Richmond)
from Jane J (Daughter of Client) published on 10 January 2024

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the professional, caring and kind service provided by Heritage Healthcare. Services were provided as promised, with excellent two-way communications. I was always kept informed and really felt we were part of a team providing care for my mother.
The kindness shown over

both small and large things was completely consistent.
A highly professional and caring service.

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Review of
Heritage Healthcare (Hounslow and Richmond)
from E J (Client) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

I was introduced to Heritage Healthcare (Hounslow and Richmond) by a very satisfied client and I continue to be very happy with my care. My husband shares the carers with me too. They are very obliging and nothing is too much trouble, we are always put first. I have been helped to get my confidence

back after coming out of hospital. They went shopping with me, we talk about families, we share recipes and they never failed to ask how we are and very especially they are good listeners. My husband and I have already recommended Heritage Healthcare to our friends.

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Review of
Heritage Healthcare (Hounslow and Richmond)
from Lauren R (Granddaughter of Client) published on 29 September 2023

Submitted via Website • Report

Overall Experience

Review from my nan “ they are simply the best, very efficient and kind, I’d be lost without them”
Personally, I know my nan is safe, happy and well looked after. At first, my nan was very resistant to having carers, they are now not only her support but her friends and she looks forward to seeing

them.

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Review of
Heritage Healthcare (Epsom)
from M C (Daughter of Client) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother has just turned 94 and this is the first time we have used any home care services. I am happy to say that I'm very pleased with the staff and service Heritage Healthcare have provided. This has been a great relief. The staff are extremely caring and supportive of my mother and having help

for my mum has been wonderful.

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Review of
Heritage Healthcare (Epsom)
from Jill H (Daughter of Client) published on 28 August 2023

Submitted via Postal Card • Report

Overall Experience

So I think it is easy to say that we feel very lucky to have such a good level of care provided to mum by both carers. They are both excellent in their roles and we've been lucky to have those two looking after her. In addition to looking after Mum they are good with all her visitors too, happily making

them cups of tea and always smiling. There was a small issue about change of bedding one week but this was quickly remedied. We are very grateful for the help we get on a day to day basis, so a big thank you to you all.

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Home Care Providers Owned by Heritage Healthcare in London

Heritage Healthcare Locations in London (3)

Heritage Healthcare Reviews in London (59)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

Heritage Healthcare (Hounslow and Richmond)

Heritage Healthcare (Epsom)

Heritage Healthcare (Hounslow and Richmond)

Heritage Healthcare (Hounslow and Richmond)

Heritage Healthcare (Hounslow and Richmond)

Heritage Healthcare (Hounslow and Richmond)

Heritage Healthcare (Epsom)

Heritage Healthcare (Epsom)

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