Home Care Provider Owned by Heritage Healthcare in Berkshire

is welcomed and acted upon. A big thank you to everyone involved. You've helped make a difficult time that much easier.

checked in on her well-being and did a fantastic job of ensuring that the transition back home was as smooth as possible. This was challenging because the hospital kept changing its mind about the discharge date. They made a difficult situation so much easier.
The carers have been phenomenal in their support for Mum, and we appreciate all they have done. They help her physically but are also so good with her emotional welfare.

The care notes system really helps us to stay informed about what is going on.

A brilliant service and I would highly recommend them.

if we have any concerns or need to change carer visits etc. The app is also great and keep us updated with each care visit. Would highly recommend Heritage to anyone.

to accommodate changing care needs. Their professional care reviews and updates are hugely helpful in a stressful situation and their care for the client is unmatched. The individuals of the care team and friendly, engaging, hard working and reliable. The management staff are supremely quick to respond at any time of the day and exceptionally professional. I cannot recommend their services more.

going at her pace in an unhurried way. The communication has been excellent and nothing is too much trouble. Thank you Heritage Homecare, we are so delighted to have found you!

stay in her own home.

and they go over and above to assist with adhoc requests, a recent example being when antibiotics were prescribed and I could not collect from the pharmacy before they closed. When I informed Heritage of the situation, without hesitation they reassured me they would be able to help and co-ordinated the teatime carer to collect the medication from the pharmacy enroute, so they could add to the Medication Chart and administer without delay. Amazing service and support which we are so very thankful for.

will often tidy up and put the washing on/away. This is a lifesaver, as I cannot do everything.
Would recommend to anyone, - the team are wonderful, thank you.

care about him like I do? And then I met the team at Heritage Healthcare! I was nervous to say the least! Despite my apprehension, the reassurance and communication was second to none!
They truly have exceeded all my expectations, go above and beyond in every way, treat Grandad with dignity and respect, adapt around his ever changing needs and offer a professional, competent service. Not only do they care about him, they care about me too and do everything they can to make both our lives easier.
Thank you for giving me my life back, allowing me to rebuild my future and for quite literally feeling like the family support I so desperately needed after being a solo carer for 6 years!

and changeable situation and the staff try their best to support us and Mum.
It's difficult to accept your previously independent parent now needs a level of support. Windsor Care has helped us all navigate this.

from a difficult situation. She also looked to sort out other problems and tailor the care to meet our needs. I can't thank them enough.
The staff were very kind to my mother and they were keen to learn. The manager was able to identify training needs for staff to give care to my mother as her needs were very complex. The staff were kind and encouraging. They showed compassion which for me was so important in understanding the difficulties of people being dependent on others.
I can only say that there is a good recruitment process. As a carer, the staff were very supportive and listened to my weariness from caring too. Definitely recommend. Thank you all very much.

attentive.
The carer assigned to my father was genuinely kind. She took the time to get to know Dad, engaging him in conversation and encouraging him to eat. It was reassuring to see how much effort she put into making Dad feel comfortable and valued.
The management team of Heritage Healthcare, Windsor was equally impressive. They went above and beyond to tailor the care plan specifically to my Father's needs. They even phoned me on Sunday afternoon to clarify a medication query.
Overall, I highly recommend Heritage Healthcare, Windsor to anyone looking for compassionate, reliable care. We are keen to use their service again.

who will be coming on what day.