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Home Care Provider Owned by Heritage Healthcare in North Yorkshire

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8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Heritage Healthcare in North Yorkshire

Only the locations & reviews in North Yorkshire for Heritage Healthcare are showing below.

View the details of all 19 locations (with 379 reviews) owned by Heritage Healthcare

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Heritage Healthcare Locations in North Yorkshire (1)

1 Home Care Provider owned by Heritage Healthcare in North Yorkshire
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Heritage Healthcare (York)
Office 36, York Eco Business Centre, Amy Johnson Way, Clifton Moor, York YO30 4AG 
7.8 13 reviews
Heritage Healthcare (York), York, North Yorkshire
"I have found the carers to be very friendly and 'professional' when they visit. They all ensure that I receive the care that I require in a…"   Read all 13 reviews
  • Visiting Care from £31.70 / hour
  • Live-in Care from £227 / week

Heritage Healthcare York prides itself on its person-centred approach to care. It provides a service driven by the needs and aspirations of each client, ensuring everyone receives a bespoke care ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Heritage Healthcare Reviews in North Yorkshire (13)

8.6

Heritage Healthcare has a Group Review Score of 8.6 (8.631) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Healthcare must have a Review Score.

Overall Experience
  • 7
  • 6
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Date Published
  • 13
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  • 1
  • 12
Reviewer Connection to Heritage Healthcare
  • 9
  • 2
  • 1
  • 1
Review of

Heritage Healthcare (York)

from Diane L (Wife of Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring and efficient team, they go out of their way to help and listen to you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Heritage Healthcare (York)

from J W (Client) assisted by family/friend published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I receive good service. I'm lucky to have 3 good carers. They seem to understand what I want, and if I have to ask, it's no trouble. When I was taken ill last summer the carer organised an ambulance and got me into hospital. Why does home care pay mileage allowance for carers with cars, but does not
compensate carers who use public transport or bicycles? Surely anyone who can avoid using a car for work should be supported?
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Review of

Heritage Healthcare (York)

from Ivan M (Client) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the carers to be very friendly and 'professional' when they visit. They all ensure that I receive the care that I require in a most agreeable manner.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Heritage Healthcare (York)

from S M (Client) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience from all staff. Service is provided efficiently with good humour.
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  • Treated with Dignity
  • Value for Money
Review of

Heritage Healthcare (York)

from M G (Client) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Could come earlier. Have to cancel some visits if going out sometimes.
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Review of

Heritage Healthcare (York)

from Helen R (Daughter of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare continues to deliver excellent service largely due to the quality of its carers who are consistently thoughtful and respectful of my Father helping us to safeguard Dad's quality of life, and to remain at home in familiar surroundings. He otherwise might face life in a care home
where his needs would be managed alongside those of other residents. At home, and with the professionalism and commitment of our Heritage carers, he enjoys one on one care enhancing his enjoyment of life despite being bed bound. We remain very happy clients and would not hesitate in recommending the company to others.
Reply from Natalia Lowney, Digital Marketing Assistant at Heritage Healthcare (York)Thank you for your kind words! We are very pleased to hear that we are able to bring joy and comfort to your father and we hope to continue providing an excellent service.
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Review of

Heritage Healthcare (York)

from A W (Son of Client) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Understand the needs of the client. Flexible and responsive to changes on a daily basis. Caring staff, who in the main, prepared to fo the extra mile. Any issues with new staff are usually addressed quickly when raised with management.
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Review of

Heritage Healthcare (York)

from Audrey P (Client) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone good and very helpful.
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  • Treated with Dignity
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Review of

Heritage Healthcare (York)

from Brian J (Client) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good
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  • Treated with Dignity
  • Value for Money
Review of

Heritage Healthcare (York)

from Tracey L (Daughter of Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff who go out of their way to help and support. Nothing is too much trouble.
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Review of

Heritage Healthcare (York)

from Janette M (Client) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was only a service user for approximately three months so I can only give you a small review based on that timescale. I had two carers for most of the five days of the week, who I go to know, so I felt I could trust them in a way that I felt comfortable and safe when I was given a shower and hair
wash by either of them. I would have different staff on a weekend but these tended to be the same ones each weekend, therefore, I would have to get to know them as well. The two during the week where very kind and I felt comfortable in their company. They gave me recipes and advice on vegetarian food, even though I've been one for 34 years and I'm still open to suggestions. The management was particularly nice and open to listening to any issues/problems that may have come up. It is a shame I had to leave only as they couldn't provide the extra care required.
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Review of

Heritage Healthcare (York)

from Brian L (Client) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This company takes care of me very well.
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Review of

Heritage Healthcare (York)

from Marion S (Client) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good routine with regular carer who knows what is required. Not so easy when she has time off. It would help if there was a regular who covered but I have seen 5 or 6 different carers and have to tell them what to do. I am not at all my best when I have only just woken up. It may not be practical, but
I would prefer for 2 regular carers covering that spot.
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Awards / Recognitions (1)

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