Heritage Healthcare in West Yorkshire | 1 Home Care Provider

Review of
Heritage Healthcare (Wakefield & Kirklees)
from Anne S (Daughter of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

We were referred to Heritage Healthcare, Barnsley through Barnsley Council, as they had outstanding reviews from CQC. We were not disappointed. From the moment we met both the Care Manager and Service Manager, we knew my Mother would be in safe hands. On the day Mum came home from hospital we were all

greeted by the Care Manager and Care Co-ordinator. They were friendly, professional and of very caring nature. Mum enjoyed her first meal of many from the Care Co-ordinator. In fact she really took to her. All of the carers that visited Mum throughout Feb and March, were all lovely, when times must have been challenging for them on occasions. They sought advice from both their office, and also didn't hesitate in contacting me. I appreciated this very much, as I live 100 miles away in Staffordshire. An excellent Care Company and would definitely recommend to anyone for their loved one to be cared for by them.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words . We have had the pleasure to help your mum and family over the past few months and wish you all the best for the future. keep in touch

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Jane L (Daughter of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Carers are all professional. They arrive on time and always wear their protective gloves and aprons. We get a list of dates, times and carers' names every week. They have built up a rapport with both parents. Everything has settled after three months of care and has become a good routine. The office

keeps in touch by telephone and/or email. We feel very well supported by Heritage.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you so much for this wonderful review of our service, we strive to provide excellent support to give our clients and their families peace of mind and this is very much appreciated.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Anne C (Daughter of Client) published on 26 July 2024

Submitted via Website • Report

Overall Experience

Heritage was recommended to me when I had to arrange home care for my Mum. The carers have been lovely and are friendly and respectful to Mum and she is extremely happy with the care provided. I would not hesitate in recommending this company.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from M H (Client) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

I am entirely satisfied and I find them so very caring and friendly.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Sheila J (Daughter of Client) published on 4 June 2024

Submitted via Website • Report

Overall Experience

All the carers who have attended my mum have been professional, friendly and helpful. Mum can be difficult about taking a shower but all staff that attend are patient and caring and most times, coax her into the shower.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words and we are pleased we can help your mum stay safe in her own home. It is a pleasure to be able to assist.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Philippa W (Daughter of Client) published on 27 May 2024

Submitted via Website • Report

Overall Experience

Great carers, keep me updated about any changes that are made, are helpful in keeping in touch with Social Services and best of all my mum loves a good chat with every one of her carers. They ensure all her needs are met from getting up in the morning, showering, giving medication, and making meals.

I would recommend Heritage Healthcare to anyone going through a similar situation with an elderly relative.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from J S (Daughter of Client) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience

From the first day service starts Mum has received first class service from all carers. Previously reluctant to have carers but she is very happy now and looks forward to them calling.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your lovely comments and we are pleased and privileged to help.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from L J (Daughter of Client) published on 26 May 2023

Submitted via Website • Report

Overall Experience

Excellent care service, which I would highly recommend.
Professional, caring staff who treat Mum with dignity and respect and assist her with her everyday needs.
I would have given five stars across the board, but, unfortunately, I did experience some financial administrative errors, which was very

frustrating at the time, but the company did take steps to rectify these problems.
Overall a 5-star service; thank you, Heritage.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for such a positive review regarding our care and professional service. I am really pleased that we are able to assist your mum to be as independent as possible. Our team always strive to go above and beyond and will really value this feedback as it makes what we do so worth while.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Paul A (Son of Client) published on 18 May 2023

Submitted via Website • Report

Overall Experience

Excellent care provider, very good at communicating. Mum is very happy with the staff and looks forward to seeing them every day. Any problems are quickly communicated to us and we are happy that we can rely on the excellent care.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for your lovely review. We always aim to go above and beyond when caring for your Mum; as with all our clients. I am really pleased that you are happy with the service and care we provide and look forward to helping your mum retain as much independence as possible.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from David S (Wife of Client) published on 27 September 2022

Submitted via Postal Card • Report

Overall Experience

Social Services recommended Heritage Healthcare and gave me the phone number. I spoke to the office staff who was extremely helpful. That was Friday and Monday morning a worker came and took our details. The rest day we started with a carer in the in the morning to help her personal care. all the carers

are smartly dressed, very respectful and helpful. We have come to rely greatly on their help. if I have needed to phone the office, the staff have been very helpful. I really couldn't say anymore other than a very big thank you all for your help and care!

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your very kind words. I will pass them on to all our lovely carers whom are privileged to be able to help.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from M S (Wife of Client) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience

I would recommend this care provider because they are extremely reliable and make me feel very supported.
The quality of care provided is very good and carers in senior positions are doing their best to train and support the juniors who join with less experience. They treat the client with respect

and affection, making him feel valued.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for the lovely review and we will, of course, pass your comments on to our team who have had the great privilege to care for your family. We wish you all the very best.
Your Heritage Healthcare Team

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Paul K (Client) published on 3 May 2022

Submitted via Website • Report

Overall Experience

Fantastic people who care, they have helped me so much my neighbour and friends can see the difference they have made to the quality of life of my, very friendly caring carers. They help me with all my needs and very concerned that my needs are met 100%, I highly recommend this company as a friendly

very efficient group of carers.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Richard G (Son of Client) published on 25 June 2021

Submitted via Postal Card • Report

Overall Experience

Lovely carers who treat my mum with dignity humour and respect.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words, we are so happy to support such a wonderful lady.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Stephen K (Son of Client) published on 21 April 2021

Submitted via Postal Card • Report

Overall Experience

Dad (now 97) was admitted to hospital after a fall. He was checked over and found to be ok. The NHS working with Heritage Healthcare, my father, my brother and myself arranged a health care package to support Dad when he came home. Carers would attend Dad's home to get him up and provide breakfast,

a second carer to attend and cook and serve his lunch, a third carer would give him his tea, and then final carer of the day would help him to bed. This has worked very well and Dad has enjoyed the regular support and attention. The carers have been excellent, very friendly and accommodating, providing a very good service.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words and all the staff really look forward to attending

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Graham K (Son of Client) published on 21 April 2021

Submitted via Postal Card • Report

Overall Experience

Following my father's discharge from the hospital, we have been very impressed with the standard of care being provided by Heritage Healthcare. There is a small core of staff, which means that he is able to establish a rapport when they visit regularly. He is being provided with regular meals, which

has improved his well-being. All the staff are very caring. A request for a small adjustment to the timing of visits was accommodated very quickly. Overall, we cannot fault the service being delivered.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words they are very much appreciated by all the team

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from M H (Son of Client) published on 21 April 2021

Submitted via Postal Card • Report

Overall Experience

The staff from Heritage Healthcare provide support, conversation and companionship, making my mother feel independent, safe and more confident.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words it is very much appreciated

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Michelle H (Client) published on 23 March 2021

Submitted via Website • Report

Overall Experience

A care company that cares! I have only been with Heritage Healthcare for a very short period of time, but since joining the company I have always been treated respectfully; and although I’m aware that as a company they are always happy to help, as yet I’ve never had to make a single phone call to ask

for any kind of assistance. I believe that alone speaks volumes! My carers are absolutely amazing people, as carers go I can only describe them as ‘the cream of the crop’, always kind, thoughtful and happy to help. My home though a busy 24hr workplace is full of the laughter I love, the happiness I can’t live without and the care that keeps me safe from harm. If I was asked to sum up my experiences at Heritage Healthcare, my answer would be this: I would recommend their services to anyone and everyone.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for your comments they are really appreciated and very kind.
We absolutely love being part of your team and thank you for giving us the opportunity, it is a real privilege.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from J R (Son of Client) published on 9 February 2021

Submitted via Postal Card • Report

Overall Experience

The care given to my mother was first class. Great friendly service, the caring team were always prepared to go that extra mile to make sure mum was as comfortable as possible.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words and we wish you and your family all the best. It was such a pleasure to care for your Mum she was a lovely lady.

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from K R (Granddaughter of Client) published on 9 February 2021

Submitted via Postal Card • Report

Overall Experience

Heritage home care have provided excellent care for my grandma ensuring she was safe and well cared for in her own home. She was always happy to see the carers and treated with respect and dignity. As a whole family, we are forever grateful for the support we have received these past years. Many of

the carers have become like extended family. We cannot recommend or thank Heritage care enough. Thank you.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

It was a real pleasure to care for your Grandma and thank you for giving us the opportunity. We wish you all the best for the future. Keep safe from all the Heritage Healthcare Team

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Review of
Heritage Healthcare (Wakefield & Kirklees)
from S H (Daughter-in-law of Client) published on 8 June 2020

Submitted via Postal Card • Report

Overall Experience

Overall we were extremely pleased with the service we received after a few initial hic-ups. Once the carers were fully aware of my mother-in-law's needs. On the odd occasion, we had to complain; it was sorted out immediately. Excellent service and compassionate.

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Home Care Provider Owned by Heritage Healthcare in West Yorkshire

Heritage Healthcare Locations in West Yorkshire (1)

Heritage Healthcare Reviews in West Yorkshire (26)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Heritage Healthcare (Wakefield & Kirklees)

Awards / Recognitions (1)

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