Home Care Provider Owned by Heritage Healthcare in West Yorkshire
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Yorkshire for Heritage Healthcare are showing below.
View the details of all 18 locations (with 340 reviews) owned by Heritage Healthcare
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Heritage Healthcare Locations in West Yorkshire (1)
Heritage Healthcare (Wakefield & Kirklees)
9.9
30 reviews
Barnsley Business Centre, Building 1, Unit 33/34, Innovation Way, Wilthorpe, Barnsley S75 1JL
"I find it difficult to climb in and out of the shower. I have been treated with kindness and respect and not treated like an old fool. I've…" Read all 30 reviews
Heritage Healthcare Wakefield provides home care services and support services within a person's home to boost their wellbeing, independence, choice, and convenience, while also maintaining the highest quality of life possible. Staff are carefully… Read more about Heritage Healthcare (Wakefield & Kirklees)
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £32 / hour
- Live-in Care from £229 / week
Other Home Care Groups you may be interested in:
Heritage Healthcare Reviews in West Yorkshire (30)
9.4
Heritage Healthcare has a Group Review Score of 9.4 (9.439) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Healthcare must have a Review Score.
Review of
Heritage Healthcare (Wakefield & Kirklees)
from Sheila A (Client) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find it difficult to climb in and out of the shower. I have been treated with kindness and respect and not treated like an old fool. I've had help from all the carers, not just one, with this task. I'd like to thank them all for their professionalism.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from J P (Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very good care.
My carers are very nice.
My carers are very nice.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Dawn P (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A caring and understanding company, both with the service user and their family.
My brother and I feel secure in the knowledge that our mother is not only provided for in her needs but cared for too. Our mother is building up relationships with the different carers and enjoys their company.
Communication
My brother and I feel secure in the knowledge that our mother is not only provided for in her needs but cared for too. Our mother is building up relationships with the different carers and enjoys their company.
Communication
with the office staff is excellent. They have an understanding of mum's and our concerns and do their best to accommodate any changes needed.
We have nothing but praise for heritage Healthcare.
We have nothing but praise for heritage Healthcare.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from K H (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum has been receiving care for the past 12 months. More recently she has needed to have intermittent additional care of which Heritage have supported even though the request has been last minute.
The carers are always considerate of mum's needs and will often go above and beyond in their support
The carers are always considerate of mum's needs and will often go above and beyond in their support
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Anne S (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were referred to Heritage Healthcare, Barnsley through Barnsley Council, as they had outstanding reviews from CQC. We were not disappointed. From the moment we met both the Care Manager and Service Manager, we knew my Mother would be in safe hands. On the day Mum came home from hospital we were all
greeted by the Care Manager and Care Co-ordinator. They were friendly, professional and of very caring nature. Mum enjoyed her first meal of many from the Care Co-ordinator. In fact she really took to her. All of the carers that visited Mum throughout Feb and March, were all lovely, when times must have been challenging for them on occasions. They sought advice from both their office, and also didn't hesitate in contacting me. I appreciated this very much, as I live 100 miles away in Staffordshire. An excellent Care Company and would definitely recommend to anyone for their loved one to be cared for by them.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Jane L (Daughter of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carers are all professional. They arrive on time and always wear their protective gloves and aprons. We get a list of dates, times and carers' names every week. They have built up a rapport with both parents. Everything has settled after three months of care and has become a good routine. The office
keeps in touch by telephone and/or email. We feel very well supported by Heritage.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Anne C (Daughter of Client) published on 26 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Heritage was recommended to me when I had to arrange home care for my Mum. The carers have been lovely and are friendly and respectful to Mum and she is extremely happy with the care provided. I would not hesitate in recommending this company.
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from M H (Client) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am entirely satisfied and I find them so very caring and friendly.
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Sheila J (Daughter of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the carers who have attended my mum have been professional, friendly and helpful. Mum can be difficult about taking a shower but all staff that attend are patient and caring and most times, coax her into the shower.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Philippa W (Daughter of Client) published on 27 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great carers, keep me updated about any changes that are made, are helpful in keeping in touch with Social Services and best of all my mum loves a good chat with every one of her carers. They ensure all her needs are met from getting up in the morning, showering, giving medication, and making meals.
I would recommend Heritage Healthcare to anyone going through a similar situation with an elderly relative.
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from J S (Daughter of Client) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the first day service starts Mum has received first class service from all carers. Previously reluctant to have carers but she is very happy now and looks forward to them calling.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from L J (Daughter of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care service, which I would highly recommend.
Professional, caring staff who treat Mum with dignity and respect and assist her with her everyday needs.
I would have given five stars across the board, but, unfortunately, I did experience some financial administrative errors, which was very
Professional, caring staff who treat Mum with dignity and respect and assist her with her everyday needs.
I would have given five stars across the board, but, unfortunately, I did experience some financial administrative errors, which was very
frustrating at the time, but the company did take steps to rectify these problems.
Overall a 5-star service; thank you, Heritage.
Overall a 5-star service; thank you, Heritage.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Paul A (Son of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care provider, very good at communicating. Mum is very happy with the staff and looks forward to seeing them every day. Any problems are quickly communicated to us and we are happy that we can rely on the excellent care.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from David S (Wife of Client) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Social Services recommended Heritage Healthcare and gave me the phone number. I spoke to the office staff who was extremely helpful. That was Friday and Monday morning a worker came and took our details. The rest day we started with a carer in the in the morning to help her personal care. all the carers
are smartly dressed, very respectful and helpful. We have come to rely greatly on their help. if I have needed to phone the office, the staff have been very helpful. I really couldn't say anymore other than a very big thank you all for your help and care!
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from M S (Wife of Client) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would recommend this care provider because they are extremely reliable and make me feel very supported.
The quality of care provided is very good and carers in senior positions are doing their best to train and support the juniors who join with less experience. They treat the client with respect
The quality of care provided is very good and carers in senior positions are doing their best to train and support the juniors who join with less experience. They treat the client with respect
and affection, making him feel valued.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Paul K (Client) published on 3 May 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic people who care, they have helped me so much my neighbour and friends can see the difference they have made to the quality of life of my, very friendly caring carers. They help me with all my needs and very concerned that my needs are met 100%, I highly recommend this company as a friendly
very efficient group of carers.
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Richard G (Son of Client) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely carers who treat my mum with dignity humour and respect.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Stephen K (Son of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad (now 97) was admitted to hospital after a fall. He was checked over and found to be ok. The NHS working with Heritage Healthcare, my father, my brother and myself arranged a health care package to support Dad when he came home. Carers would attend Dad's home to get him up and provide breakfast,
a second carer to attend and cook and serve his lunch, a third carer would give him his tea, and then final carer of the day would help him to bed. This has worked very well and Dad has enjoyed the regular support and attention. The carers have been excellent, very friendly and accommodating, providing a very good service.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from Graham K (Son of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following my father's discharge from the hospital, we have been very impressed with the standard of care being provided by Heritage Healthcare. There is a small core of staff, which means that he is able to establish a rapport when they visit regularly. He is being provided with regular meals, which
has improved his well-being. All the staff are very caring. A request for a small adjustment to the timing of visits was accommodated very quickly. Overall, we cannot fault the service being delivered.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Review of
Heritage Healthcare (Wakefield & Kirklees)
from M H (Son of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff from Heritage Healthcare provide support, conversation and companionship, making my mother feel independent, safe and more confident.
Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)
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Awards / Recognitions (1)
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