Heritage Healthcare in Greater Manchester | 3 Home Care Providers

Review of
Heritage Healthcare Cheadle & Wilmslow
from Jane S (Client) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

Heritage Healthcare provide a useful service to me. I live in a nursing home and this company gave me carers to take me out each month to go shopping and for medical & dental appointments. The carers are pleasant and turn up on time. I organise my trips with the manager, and we communicate well. I arranged

the taxis to go out, it is a valuable help.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Helen W (Daughter of Client) published on 2 July 2025

Submitted via Website • Report

Overall Experience

Our family cannot rate Heritage Healthcare highly enough! The management and the wonderful team of carers have been supporting my mum and dad for a couple of years now, and are the reason my mum is able to stay on in her home now my dad has died. They are extremely responsive and kind, and truly look

after my mum as a person. When we first met the manager we were struck by how well she understands the practicalities of giving care in a dignifed way, and this approach runs through everything HH does. Mum really loves getting to know the different helpers and looks on them as friends - thank you to the whole team!

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for taking the time to write a lovely review of our service! We were all so sorry to lose your Dad, and it is a privilege to continue supporting your Mum at home, also with appointments and with her activities out in the community. I will ensure the team known to your Mum see this kind review, as they are all so fond of her. Many thanks again.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from John F (Husband of Client) published on 30 June 2025

Submitted via Website • Report

Overall Experience

I have been highly impressed by the outstanding caring ethos of Heritage . Initially , an appropriate care package was agreed paying particular attention to supporting my wife with her declining memory and reduced cognitive function . We have been delighted at the carers' professionalism , compassion

and enthusiasm for the job . They understand my wife's needs and always provide excellent support , including personal care , meals and drinks , and engagement and stimulation . They encourage regular mobility , walks in our garden or further afield at National Trust parks , utilising their own transport when required . The carers show initiative by volunteering to undertake chores around the house without being asked .
Overall , the carers provide great comfort to my wife and myself .
In conclusion , I highly recommend Heritage and their excellent team of carers .
The two Directors provide quality and inspiring leadership to all staff , and set and maintain high standards .

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Wow, what an amazing review, thank you so much! It was very emotional reading it, because to know our team has made such a positive impact on you and your wife is wonderful. We are so proud of our care team as they always do their best in delivering excellent care and support, and we really appreciate your recognition of their hard work, professionalism and dedication. We will of course ensure our team see your very kind words, thank you again.

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Review of
Heritage Healthcare Cheadle & Wilmslow
from Suborno G (Son of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

The care and compassion shown to my mum by the team has been exceptional. They've treated her with genuine kindness and professionalism throughout. We're incredibly grateful for the support they've provided.

Reply from Tarek Ahmed, Registered Manager at Heritage Healthcare Cheadle & Wilmslow

Thank you so much for your lovely words! It truly means a lot to all of us to know you're happy with the care and support we're providing. We're so lucky to have such kind clients. If there's ever anything more we can do, we're always here for you.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from N B (Niece of Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience

I cannot speak highly of Heritage Care I started using them for my uncle in July 2023. I required this additional support to help me to care for my uncle. We were visited by one staff member in particular initially to discuss my uncles care package. They were able to put this in place very quickly

and have continued to adapt to his ever changing needs. The carers treat my uncle with great care and dignity in so much as he feels very comfortable with the carers. They support me with my holiday cover when required and can always adapt to extra cover at short notice. My uncle has also used the service for going out to lunch and enjoyed very much too. I can't thank you enough for everything you do everyday and continue to do supporting my uncle and me. A big thank you

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We really appreciate you taking the time to write us a lovely review, thank you! We are delighted you and your uncle are so happy with our carers and service; our team love supporting you both. Your uncle is such a gentleman!

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Review of
Heritage Healthcare Cheadle & Wilmslow
from Lee M (Son of Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience

The manager at Heritage has performed a great job of setting up care for my mother.

The carers turn up on time and are working well with my elderly relative.

This contrasts very well against the experience of friends in similar situations that are trying to get along with council provided care

Reply from Tarek Ahmed, Registered Manager at Heritage Healthcare Cheadle & Wilmslow

Thank you so much for your incredibly kind words and thoughtful review. It truly means the world to us to hear how happy and supported your Mam feels with our team. Providing compassionate, person-centred care is at the heart of everything we do, it's our pleasure and privilege to support her. Your trust in us gives us great pride, and your feedback gives our whole team such a boost. Thank you again for your support - we're honoured to be part of your Mam's care journey. Warmest wishes

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Review of
Heritage Healthcare (Trafford & Cheshire)
from joanne P (Daughter of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience

We required some night care for mum, who has complex needs. Having used Heritage before we felt more than happy to reach out to the team once again. The standard of care given to mum is above and beyond what we hoped for. The whole experience has been amazing, in what has been a stressful period for

the whole family. The professionalism of the team is outstanding from the first point of contact to talking to the team and arranging the calls. The care, understanding and support has really been appreciated. A special mention needs to go out to the carer. She is especially caring, giving the highest standard of individualised care for mum. She allows mum to keep her dignity and respects and supports her through some tough times. I couldn't recommend the company enough.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Huge thanks for your time taken to write such a glowing review; it's great to hear you and your family are so happy with our support for your Mum. I will make sure the carer you mentioned sees your lovely words, as she is very fond of your Mum and loved seeing her again! Please let us know if we can help again in the future.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Howard H (Nephew of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Heritage have been marvellous. We could not have managed without their assistance . Their care knowledge is excellent and we have had the benefit of this experience. Their staff are really good and comfort the client. Nothing is too much trouble.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for your kind review on behalf of your family members, we are so pleased you feel well supported by our team. We always strive to go above and beyond and ensure our clients are comfortable and safe, with everything they need. It is a pleasure working with you as a family.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Susan M (Wife of Client) published on 30 September 2024

Submitted via Website • Report

Overall Experience

I can not speak more highly of the team at Heritage Care. From the initial telephone conversation,(not knowing where to begin), but being reassured and given genuine caring advice to then visiting and providing help and companionship to my husband, it made such a difference. Nothing is too much trouble

and the standard of professionalism and empathy is outstanding. The staff are kind, professional and provide a marvellous service.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for taking the time to write us a lovely review, we are delighted! We understand that finding and implementing the right care/support package can be overwhelming, so are really pleased to hear of the difference our service made. We are always here to help!

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Review of
Heritage Healthcare (Rochdale)
from L C (Daughter of Client) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

The carers were very proffessional, looked after my mother with respect and kindness and always had time to speak to her and us about her needs and how she was.
The only thing I would say is that the carers using public transport were sometimes late but overall a good experience. I would use it again.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you, it was a pleasure caring for your mum and working with you.

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Review of
Heritage Healthcare (Rochdale)
from M I (Client) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Heritage Healthcare are truly a very kind, caring company with our best interest at heart, you can talk to them anytime, they are on time, making sure you have everything you need before they go at night. Call to reassure you. Very pleasant in the morning with a cheer 'good morning' and 'how are you'.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your kind words, it is a pleasure providing care for you.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Janet C (Daughter of Client) published on 6 June 2024

Submitted via Website • Report

Overall Experience

Professional, compassionate, exceptional service and care provided in looking after our Mum for months prior to and during end of life. The manager and her team were the backbone and crucial support to our Mum remaining in her own home as she wished. Each and every person from Heritage gave time and

care to Mum and us, that we had not witnessed anywhere else or been able to have access to. Without this care, Mum would not have been able to remain at home. She was treated with the utmost respect and dignity, attending to all her needs whilst giving Mum the conversation and company that she looked forward to having. She built a rapport with all the carers and was very fond of them, if we could name each one of you here, we would. Thank you will never be enough to show our eternal gratitude to you all, for each and every day care and to the manager for being there in her professional and caring capacity at the very end for Mum and us when we needed her. Thank you to each and every one of you.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Wow, what a wonderful review of our team and service, thank you so much for taking the time to write it. We are humbled by your lovely words. All the carers who knew and cared for your Mum were pleased to be able to support her at home; where she wanted to be. We are so proud of our carers who work diligently in providing great care. I will ensure our team see this and I know they will send their best wishes to your family.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Sarah P (Wife of Client) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My husband has a neurological condition and I have employed Heritage Healthcare in Altrincham over the last year. They help with all his personal care, the staff have met with our physio to continue with his specific exercises. One of The best things I can say about Heritage Healthcare is that all the

staff care about my husband which is quite rare in this industry. They have been willing to go above and beyond. I feel completely comfortable leaving him in their care, the staff are trustworthy warm and friendly.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Jacki S (Daughter of Client) published on 28 May 2024

Submitted via Website • Report

Overall Experience

Helped us keep Mum at home for as long as we possibly could. The three carers showed outstanding care. Took time to know Mum and how best to help her feel safe and comfortable. And they alerted us if they were concerned. Thank you.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you for taking the time to review us, especially as you have a lot going on now. Our team will miss your Mum (and Dad!) and I will ensure they see your lovely comments. It has been a real privilege supporting your family and we wish you all the best.

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Review of
Heritage Healthcare (Rochdale)
from M Q (Son of Client) published on 22 May 2024

Submitted via Website • Report

Overall Experience

My experience with Heritage Healthcare has been incredibly disappointing and concerning. On a recent occasion, the carers assigned to my mother were over an hour and a half late for their scheduled visit, which nearly resulted in a life-threatening situation for her.
My mother, who suffers from severe

health conditions including stroke, lung damage, dementia, relies on timely care for her well-being. Despite the scheduled visit time being 7am, by 8:30 am, no carers had arrived. Instead, NHS workers discovered her in a critical state, with dangerously low oxygen levels and blood sugar due to not receiving her medications and meals on time.
When I contacted the manager, for explanation, her response was shockingly indifferent, suggesting that they couldn't guarantee arrival times and didn't have additional staff to assist. This level of negligence is unacceptable, especially considering it's not an isolated incident; they have been consistently late more than 15 times a month.

Reply from Stacey Chestney, Registered Care Manager at Heritage Healthcare (Rochdale)

Thank you for sharing your feedback regarding the care provided to your mother by Heritage Healthcare. We take all concerns seriously and are committed to addressing any issues. We understand how crucial timely care is for someone with your mother's health conditions, and we regret any distress this situation may have caused. Upon thorough review, we found that the issues you raised were unsubstantiated. The Care Quality Commission (CQC) was informed and concluded that no further action was necessary. Additionally, no safeguarding issues were reported by other healthcare professionals involved in your mother's care. Regarding the late visits, your package of care did not stipulate visits at exact times but gave a time interval for visits. There were also instances when the carers were not allowed access to your property, which unfortunately impacted the timeliness of our service. However, any delays or changes to your mother's care were communicated correctly and in a timely manner.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from L O (Client) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

My experience with Heritage has been excellent since beginning some six months ago. The caers are informally professional, and cheerful with an attention to detail that is reassuring to us and our family. Nothing is too much trouble.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for your review, we are delighted you are happy with our care team and service. It is a pleasure to support you, and we love the term "informally professional!"

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Review of
Heritage Healthcare (Rochdale)
from V M (Wife of Client) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

We are very happy with the care provided by the carers from Heritage Care. They are very caring and considerate and respectful of my needs. All care provided has been to the highest standard.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your feedback, this is appreciated. It is a pleasure caring for your loved one.

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Review of
Heritage Healthcare (Rochdale)
from Sadiya H (Client) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

The service we received is second to none, from the carers to management they go above and beyond. Would highly recommend Heritage Healthcare to anybody.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your kind words, it is a pleasure caring for your brother. Thank you for your continued support.

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Review of
Heritage Healthcare (Rochdale)
from K B (Daughter of Client) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience

We have had a really positive experience with this company. The staff are excellent. When we have had issues these have been dealt with promptly and to our satisfaction. We would recommend them to anyone in need of this service.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you very much for your kind review. It was a pleasure caring for your mum and engaging with yourself.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Josie M (Daughter of Client) published on 13 November 2023

Submitted via Website • Report

Overall Experience

Just Amazing! I got married last week and it was a bit of a journey to arrange for my mum to be there at my wedding. After a few companies told us that our mother needed higher-level care, thinking the plan was impossible, the manager came to meet the family and straight away made us feel so at ease

about the potential of Mum joining us for the day. This all felt too good to be true. We were very lucky to have this carer allocated to my mum for the day. The carer came to meet us the week before and was instantly loved by us all. She made the impossible possible. Mum was there all day and all night with the carer's A star care. She was such a great addition to our day in every way - even held my bouquet during the ceremony. This is all bearing in mind that my mum is totally immobile and has barely left the house in 7 years. Just incredible - thank you so much Heritage for everything.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Such lovely comments, thank you for taking the time to write this! It was an absolute privilege to support your mum and wider family on your big day and I know the carer you referred to, was delighted to feel such a part of your family celebration, whilst doing her job. We wish you all the best in the future.

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Home Care Providers Owned by Heritage Healthcare in Greater Manchester

Heritage Healthcare Locations in Greater Manchester (3)

Heritage Healthcare Reviews in Greater Manchester (54)

Heritage Healthcare Cheadle & Wilmslow

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare Cheadle & Wilmslow

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare Cheadle & Wilmslow

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Trafford & Cheshire)

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