Home Care Provider Owned by Heritage Healthcare in Northumberland

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words and thoughtful feedback. We're truly grateful you felt supported by our team during such an important time. It means a lot to hear that both our manager's approach and the carer's dedication made a positive difference to you and your husband. Wishing you continued strength in your own recovery, and please don't hesitate to reach out if we can help further.

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your heartfelt and thoughtful review. We understand how difficult it can be to invite new people into a loved one's life, and we're truly honoured that you placed your trust in Heritage.It means the world to us to hear that our carers have not only met your expectations but have also formed such a special bond with your mother. We believe that genuine care goes beyond the practical support-it's about companionship, compassion, and connection. Knowing that she considers us a 'bestie' brings us so much joy!We're grateful to be part of your mother's journey and are always here to support her, and your family, every step of the way. Your kind words encourage our entire team to continue making a positive difference every day.

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you've been happy with the care and support provided since March. Ensuring consistency, flexibility, and a high standard of care is at the heart of what we do, so it's truly rewarding to know that this has made a positive difference for you. Your recommendation means a great deal to us and to our team, who work hard to deliver compassionate, person-centred care every day. If there's ever anything more we can do to support you, please don't hesitate to get in touch.

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words and heartfelt feedback. It truly means a lot to us to hear that our care has made such a positive impact on your dad and your family. Over time, we've all grown a close bond with your dad, which makes your review especially meaningful to the whole team. We're proud to have such a compassionate group of carers who consistently uphold the highest standards. Please pass on our thanks to your dad for his personal message - it brought a smile to all of us. We're honoured to support him.

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind and thoughtful review. We're truly grateful for your recommendation and delighted to hear that our care and support have made such a positive difference to your family. It means a lot to us that you've felt supported not only by our Carers but also by our management team in navigating care options and resources. We're especially pleased to know that our Carers have brought joy and comfort to your parents-it's at the heart of everything we do. Thank you again for your trust in Heritage Healthcare North Tyneside.

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your incredibly kind words and thoughtful review. It truly means the world to us to hear how happy and supported your Mam feels with our team. Providing compassionate, person-centred care is at the heart of everything we do, and we're so glad that this has made a real difference for both your Mam and your family. From the little things like getting her favourite make-up, to keeping you informed and involved in her care, it's our pleasure and privilege to support her. Your trust in us gives us great pride, and your feedback gives our whole team such a boost. Thank you again for your support - we're honoured to be part of your Mam's care journey. Warmest wishes

Reply from Suzanne, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your incredibly kind words. It means a great deal for us to know that we were able to provide your Mum with the care and attention she deserved. Knowing that you felt reassured and confident in our support truly touches my heart, this is exactly why we do what we do. Your recommendation is such a generous gesture, and we are here for you and your family whenever you need us. Please don't hesitate to reach out if there's anything more we can do to help.

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words. We are thrilled to hear that your father had a positive experience with our team and that our care brought you peace of mind during your time away. Ensuring a compassionate and supportive environment for our clients is at the heart of what we do, and it's wonderful to know that our team made your father feel like part of an extended family. We will be sure to pass along your thanks to everyone involved. Thank you again for your heartfelt recommendation - it means the world to us. If there is ever anything more we can do, please don't hesitate to reach out.

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you for your thoughtful review and for sharing your experience with us. We are so pleased to hear that our team has been able to meet your loved one's needs with the care and attention they deserve. Ensuring comfort, safety, and a personal touch, especially when dealing with mobility issues and dementia, is something we prioritise, and it's wonderful to know this has made a positive impact. We truly appreciate your recognition of our team's efforts to keep you informed and provide ongoing support. If there's ever anything more we can do, please don't hesitate to reach out. Kindest Regards, Heritage Healthcare North Tyneside

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words and for sharing your experience with Heritage Healthcare. We are delighted to hear that your mum is happy with the care she's receiving and that our team has earned your trust. Ensuring that your mum is well taken care of is our top priority, and it's wonderful to know that this brings you peace of mind. We truly value your feedback and appreciate your recognition of our carers' dedication and professionalism. Please don't hesitate to reach out if you ever have any questions or concerns, we're here to help! Kindest Regards, Heritage Healthcare North Tyneside