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Home Care Provider Owned by Heritage Healthcare in Northumberland

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9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Heritage Healthcare in Northumberland

Only the locations & reviews in Northumberland for Heritage Healthcare are showing below.

View the details of all 18 locations (with 347 reviews) owned by Heritage Healthcare

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Heritage Healthcare Locations in Northumberland (1)

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1 Home Care Provider owned by Heritage Healthcare in Northumberland
Heritage Healthcare North Tyneside

Unit 25, Apex Business Village, Cramlington NE23 7BF 

10 15 reviews
"Heritage provide care for my dad. They put his needs first and treat him with care and respect. They provide a flexible care package to my…"   Read all 15 reviews

Heritage Healthcare North Tyneside is a premier provider of bespoke homecare services, dedicated to enhancing the lives of individuals throughout North Tyneside and South Northumberland. With a team of compassionate and highly trained carers, they offer… Read more about Heritage Healthcare North Tyneside

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £30.50 / hour
  • Live-in Care from £1,700 / week
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Heritage Healthcare Reviews in Northumberland (15)

9.4

Heritage Healthcare has a Group Review Score of 9.4 (9.434) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Healthcare must have a Review Score.

Overall Experience
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Reviewer Connection to Heritage Healthcare
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Review of

Heritage Healthcare North Tyneside

from Lyndsay R (Daughter of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage provide care for my dad. They put his needs first and treat him with care and respect. They provide a flexible care package to my dad and when I'm not around, I'm reassured by the care that they provide for him. The communication is excellent and they are very professional. All appointments
are attended on time. The support they provide to us is invaluable and I would highly recommend them.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your lovely review. We're delighted to hear that your dad feels well supported and that our team has been able to give you peace of mind when you're not there. Putting our…read more
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Review of

Heritage Healthcare North Tyneside

from N M (Daughter of Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had help and support with being discharged from hospital, to providing daily care in our own home. They have contacted various community services on our behalf, including meds from the pharmacy. They have been very reassuring and understanding to us both. They have made a very daunting time easy,
and all with a friendly, polite manner. They even pamper the pooch, too. Thanks for everything. Highly recommend
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your wonderful review. We're delighted to hear that our team has been able to support you both through the hospital discharge and provide the daily care you needed at home.
It's…read more
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Review of

Heritage Healthcare North Tyneside

from H S (Daughter of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage health care are just amazing. They provided care for my mum who has Alzheimers, through multiple visits per week since Oct24 to Aug25.


The manager's knowledge is excellent, from her awareness of the medical condition to supporting providers (eg. Social Services) and I honestly think that

we'd still be struggling to negotiate through the relevant services in what was a very difficult time without her support.


The manager and the team provided personal care, household support and also took my mum on walks and visits to local coffee shops. They adapted the care they provided as needed, with maximum flexibility, in a compassionate, professional way.


Myself and my family really felt supported during our time with Heritage Health care, and I would recommend their services wholeheartedly. I just want to say a big thank you to Heritage Healthcare, particularly the manager - without whom the stress of caring for a close family member would have been so much challenging. Thank you!

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for taking the time to share such kind words. We're truly delighted to hear that you and your family felt supported during what was clearly a very challenging time. Our whole team,…read more
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Review of

Heritage Healthcare North Tyneside

from V L (Wife of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We met the manager and I was impressed by her warmth and commitment to help my husband who had been in hospital for 3 weeks. This continued with the carer who came on time and was most respectful and efficient with his duties and helping my husband. His help with showering and dressing him for the
day was excellent. The carer also tidied the bathroom and offered to make the bed for me.
This was most appreciated as I am recovering from a stroke.
I wouldn't hesitate in recommending Heritage to all that needed care and help in their home and recommend the manager and her team to all that needed care and dignity and her experience.and efficiency.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your kind words and thoughtful feedback. We're truly grateful you felt supported by our team during such an important time. It means a lot to hear that both our manager's…read more
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Review of

Heritage Healthcare North Tyneside

from Steve Y (Son of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are new to needing home care and it wasn't an easy decision to allow strangers into my mother's life. I have to say that from the very start, it was clear to see that this was a company that was driven by passion, for making a difference for the people they look after. Their approach has been professional,
but at the same time on a very personal level. They are becoming my mother's 'bestie' and for that i'm extremely grateful to and so pleased that we chose Heritage. My only regret - that we didn't find them sooner.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your heartfelt and thoughtful review. We understand how difficult it can be to invite new people into a loved one's life, and we're truly honoured that you placed your trust in…read more
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Review of

Heritage Healthcare North Tyneside

from L H (Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the providers since March and have been very happy with them. Standard of care has been exemplary. The providers have been responsive and are making sure that we have carers who are known to us and flexible in meeting our needs.
I would happily recommend Heritage Healthcare to
anyone, especially for full time care.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you've been happy with the care and support provided since March. Ensuring…read more
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Review of

Heritage Healthcare North Tyneside

from W M (Client) assisted by family/friend published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff do an excellent professional job. Friendly lovely staff.
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside
Thank you so much for your lovely words! It truly means a lot to all of us to know you're happy with the care and support we're providing. We're so lucky to have such kind clients, and it's a pleasure…read more
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Review of

Heritage Healthcare North Tyneside

from Ian S (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say that Heritage Care provide the highest level of care I've seen in many years..


Compassionate, considerate and fully respecting my Fathers dignity at all times


No matter which care giver calls we know that they have the same high standards and Our Dad is in safe professional

hands


Dad sends a personal Thank You

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside
Thank you so much for your kind words and heartfelt feedback. It truly means a lot to us to hear that our care has made such a positive impact on your dad and your family. Over time, we've all grown a…read more
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Review of

Heritage Healthcare North Tyneside

from Barbara M (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We highly recommend Heritage Healthcare North Tyneside. The management of our parents' care plan; the professional, well trained Carers; and the flexibility to change care requirements as needed are all excellent. In addition, the guidance and expertise provided to help us navigate the NHS and other
elder care resources is invaluable. The Carers are compassionate and bring joy to our parents' lives every day. The help and support they provide has changed our lives and the lives of our parents very much for the better.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your kind and thoughtful review. We're truly grateful for your recommendation and delighted to hear that our care and support have made such a positive difference to your family.…read more
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Review of

Heritage Healthcare North Tyneside

from Janice R (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company is simply the best. The care kindness and compassion that the managers and team have shown my Mam is second to none.
They regularly update me on my Mams health and alert us to any changes in her behaviour and everyday needs.
On one occasion my Mam mentioned some make up that she needed
and the by the next day it she received it. This just goes to show that this company always put their client's needs first.
My Mam feels happy and safe with the team and has quickly bonded with them.
I now have peace of mind that my Mam is safe and very well looked after by this amazing team.


If I could give 6 stars I would!!

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your incredibly kind words and thoughtful review. It truly means the world to us to hear how happy and supported your Mam feels with our team. Providing compassionate,…read more
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Review of

Heritage Healthcare North Tyneside

from Clare R (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
they have been an absolute godsend. They have taken much of the pressure off myself and made the experience for my father the best they can. I know that he is cared for correctly and also any concerns are dealt with in the correct manner.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your kind words. We are truly touched to hear that our care has made a positive difference for both you and your father. Supporting families and ensuring our clients receive the…read more
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Review of

Heritage Healthcare North Tyneside

from N S (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team offer a really genuine, caring and professional service. They looked after my mum while we had a short break away and I felt reassured that I could relax and know she was in safe hands. Their care plan is thorough, communication excellent and they built a lovely relationship with my mum. I
wouldn't hesitate to recommend and we will definitely be using their services again.
Reply from Suzanne, Director/ Registered Care Manager at Heritage Healthcare North Tyneside
Thank you so much for your incredibly kind words. It means a great deal for us to know that we were able to provide your Mum with the care and attention she deserved. Knowing that you felt reassured…read more
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Review of

Heritage Healthcare North Tyneside

from J B (Daughter of Client) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care company this is, I can really recommend them. The care and respect that was shown to my father while I went on holiday was really a first-class professional service with built-in sensitivity and support that made me feel that I was almost leaving Dad with an extended family as
he really enjoyed all the help, company, and assistance that he received. Special thank you to a wonderful team.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside
Thank you so much for your kind words. We are thrilled to hear that your father had a positive experience with our team and that our care brought you peace of mind during your time away. Ensuring a…read more
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Review of

Heritage Healthcare North Tyneside

from C M (Daughter of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very efficient and courteous service making sure that clients' needs are met. Friendly and patient as the client has mobility issues and suffers from vascular dementia.
The client is made comfortable for bedtime and time is always made for a chat and a drink. The flat is always checked before leaving,
lights etc turned off and door locked and safe key secured. Staff have also asked if there is anything else they could do to help.
The staff have also given text feedback to advise of any issues.
The help the client and family have received has been excellent and supportive.
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside
Thank you for your thoughtful review and for sharing your experience with us. We are so pleased to hear that our team has been able to meet your loved one's needs with the care and attention they…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Heritage Healthcare North Tyneside

from V S (Daughter of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's great knowing that someone has eyes on my mum every day. I know that she is eating properly and she is taking her medication thanks to Heritage Healthcare. Every carer is lovely with Mum and she likes them all. They let me know straight away if Mum has any issues. They are professional and punctual
and I'm very happy with the service they provide.
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside
Thank you so much for your kind words and for sharing your experience with Heritage Healthcare. We are delighted to hear that your mum is happy with the care she's receiving and that our team has…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (1)

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