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Home Care Provider Owned by Heritage Healthcare in Northumberland

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8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Heritage Healthcare in Northumberland

Only the locations & reviews in Northumberland for Heritage Healthcare are showing below.

View the details of all 19 locations (with 379 reviews) owned by Heritage Healthcare

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Heritage Healthcare Locations in Northumberland (1)

1 Home Care Provider owned by Heritage Healthcare in Northumberland
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Heritage Healthcare North Tyneside
Unit 25, Apex Business Village, Cramlington NE23 7BF 
Top 20 homecare award certificate
10 25 reviews
Heritage Healthcare North Tyneside, Cramlington, Northumberland
Top 20 homecare award certificate
"The team at Heritage Healthcare have provided a first class service, providing twice daily care support for my mother for almost 6 months.…"   Read all 25 reviews
  • Visiting Care from £30.50 / hour
  • Live-in Care from £1,700 / week

Heritage Healthcare North Tyneside is a premier provider of bespoke homecare services, dedicated to enhancing the lives of individuals throughout North Tyneside and South Northumberland. With a team ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Heritage Healthcare Reviews in Northumberland (25)

8.6

Heritage Healthcare has a Group Review Score of 8.6 (8.631) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Healthcare must have a Review Score.

Overall Experience
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Reviewer Connection to Heritage Healthcare
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Review of

Heritage Healthcare North Tyneside

from Ben A (Son of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Heritage Healthcare have provided a first class service, providing twice daily care support for my mother for almost 6 months. My mother absolutely adores them. I would not hesitate in recommending them to anyone, thinking about using them. Flexible, caring and professional. Thank you all.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your wonderful review and for taking the time to share your experience.

It truly means the world to us to hear that your mother has been so happy with the care and support she has received over the past six months. Building meaningful relationships with the people we support is at the heart of what we do, so knowing that she "adores" the team is the highest compliment we could receive.

We're also grateful for your kind words about our flexibility, professionalism, and caring approach. Our carers are deeply committed to delivering first-class support, and feedback like yours reassures us that we are making a positive difference.

Thank you again for your trust and recommendation - it is sincerely appreciated by everyone at Heritage Healthcare.
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Review of

Heritage Healthcare North Tyneside

from Jill A (Daughter-in-law of Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare have been home carers for my mother in law from later in 2025 after an Alzheimer's diagnosis. To help with home caring the family booked in Heritage.
This care has been life changing to my mother in law and the family.
The staff are second to none and have built up such a fantastic
relationship, each one with great people skills and patience.
All of the carers that visit have empathy and they really do treat our family member as if it was one of their own. There isn't anything too much trouble and we all know that the best care is being given. The team take on appointments without hesitation after last minute requests to management, this takes away a lot of stress at a really difficult and upsetting time.
The Heritage Healthcare team really are second to none and there would be absolutely no doubt at all to recommend them to anyone that is looking for care from the most caring people which makes your relative or friend feel safe and loved.
Thank you so much.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your kind and thoughtful review. It truly means a great deal to our whole team.

We feel privileged to support your mother-in-law following her Alzheimer's diagnosis and are so pleased to hear our care has made a positive difference to both her and your family. Times like this can be incredibly difficult, so knowing we have helped ease some of that stress is very important to us.

Your comments about our team's empathy, patience and flexibility are greatly appreciated. We always aim to treat every client as we would our own family.

Thank you again for your trust and recommendation.
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Review of

Heritage Healthcare North Tyneside

from P M (Daughter of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so relieved to have found Heritage Healthcare who were recommended to my by a friend.
From my initial phone call with Suzanne and meeting them both in person I felt reassured and was impressed by their knowledge, professionalism and compassion towards mum.
They looked after mum whilst I was
on holiday and I went away knowing she was in safe hands. Suzanne kept me updated of changes in mum's health whilst I was away.
I know mum quickly bonded with the team and felt happy and safe.
I wouldn't hesitate to recommend Heritage and I have already re-booked their services. Thank you.
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North TynesideThank you for taking the time to leave such a thoughtful review.

We're really pleased you felt reassured from our first conversation and confident enough to go away knowing your mum was in safe hands. Keeping families informed, especially when there are any changes, is very important to us.

It was a pleasure supporting your mum while you were away, and we're glad she felt comfortable and settled with the team.

Thank you also for your recommendation and for booking with us again - we truly appreciate your trust in Heritage Healthcare.
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Review of

Heritage Healthcare North Tyneside

from Jean C (Wife of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been looking for a care provider for my Husband for some time, I got in touch with Heritage Healthcare, and was so impressed with them. I just got that gut feeling when I spoke to Suzanne. Both of the girls came the following day to discuss but I had already made my mind up that I wanted Heritage
to care for my Husband. I am so impressed and feel he is in the best hands which is a wonderful feeling to have.


Thank You from the bottom of my heart, i feel a weight has been lifted

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North TynesideThank you so much for taking the time to share your experience and for your incredibly kind words. It truly means a great deal to us to know that you felt reassured and supported from the very first conversation.

We understand how important it is to feel confident and comfortable when choosing care for a loved one, and we're so pleased that you felt that sense of trust with Heritage Healthcare. Knowing that you feel your husband is in safe and caring hands - and that it has helped lift some of the weight from your shoulders - is exactly why we do what we do.

Thank you for placing your trust in us. We're honoured to support both you and your husband.
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Review of

Heritage Healthcare North Tyneside

from Heidi P (Daughter of Client) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot I speak highly enough of Heritage Health Care North Tyneside. The initial assessment by the mangers was warm, professional and through, making sure they got it right for dad and offering useful suggestions of further things that may help. They matched dad up well and his carers were excellent;
always hard working, kind and respectful. The managers kept in good contact with me throughout, always happy to help and as dad's health failed they offered useful support and guidance along the way. I am very happy with the choice I made to use their service
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North TynesideWe're truly grateful for your kind words and for trusting Heritage Health Care North Tyneside to support your dad. From the very beginning, our priority is always to get the care right, so it means a great deal to hear that the initial assessment felt warm, thorough, and supportive, and that the care package was well matched to your dad's needs.

Your comments about our carers being kind, respectful, and hardworking will be shared with the team, as this reflects exactly the standard of care we strive to provide every day. We're also pleased that our ongoing communication and support helped you during what we know can be an incredibly challenging time as your dad's health changed.

Thank you again for choosing our service and for allowing us to be part of your dad's care journey. Your feedback truly means a great deal to us.
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Review of

Heritage Healthcare North Tyneside

from Amanda A (Daughter-in-law of Client) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare offer a superb service and have been incredibly caring and compassionate in everything that they do. First class and would recommend to everyone.
Since getting in touch, we have found the Directors to be very supportive and understanding. We couldn't be happier with the service.
Thank you.
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North TynesideThank you so much for your kind words and for taking the time to leave such a lovely review.

We're truly grateful for your recommendation and delighted to hear that you've felt supported, understood, and well cared for. Providing compassionate, high-quality care is at the heart of everything we do, and it means a great deal to know that this has been your experience.

Thank you for placing your trust in Heritage Healthcare.
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Review of

Heritage Healthcare North Tyneside

from Joan Y (Client) assisted by family/friend published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with your service. You have gone above and beyond at times. Highly recommended.
Reply from Tanya Thompson, Registered Manager at Heritage Healthcare North TynesideThank you very much for your kind feedback. We're delighted to hear that you've been impressed with our service and that the team has gone above and beyond to support you. Your recommendation means a lot to us and will be shared with our carers and staff, who work hard to provide the best possible care.

Thank you for choosing Heritage Healthcare.
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Review of

Heritage Healthcare North Tyneside

from J K (Client) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I finally admitted that I needed help with personal care and help with some household chores that I could no longer manage, I contacted Heritage Healthcare. From the very first meeting, I knew that my needs were understood. My carers are respectful when providing personal care, ie washing, showering
and dressing. They also help with any household tasks such as laundry, vacuuming, etc. My carers are wonderful.
Reply from Tanya Thompson, Registered Manager at Heritage Healthcare North TynesideThank you so much for taking the time to leave such a lovely review.

We understand that asking for help can be a big step, so we're really pleased to hear that from your very first meeting you felt listened to and understood. It means a great deal to know that our carers are providing respectful, dignified personal care and supporting you with household tasks in a way that makes a positive difference to your day-to-day life.

Your kind words about our carers being wonderful will be shared with the team, as feedback like this truly motivates them. Thank you for trusting Heritage Healthcare to support you.
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Review of

Heritage Healthcare North Tyneside

from Graham B (Son of Client) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that look after my dad are very nice people who are kind and caring, with a professional attitude. The management are always there to help out with any problems or for information purposes.
Reply from Tanya Thompson, Registered Manager at Heritage Healthcare North TynesideThank you so much for taking the time to leave this lovely review. We're really pleased to hear that your dad is receiving kind, caring and professional support from our team. Our carers work hard to provide the highest standard of care, and it means a lot to know this is being felt.

We're also glad that you've found our management team helpful and responsive. If you ever need anything or have any questions, please don't hesitate to get in touch-we're always here to support you and your family.

Thank you again for your kind words and for trusting us with your dad's care.
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Review of

Heritage Healthcare North Tyneside

from Beverly F (Client) published on 5 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've employed this company for 2 months and I my very happy with the team including management!They are all very professional and very well qualified to run Care business the care staff are well trained and vetted. I would recommend them to have quality care for your loved ones especially elderly
relatives. It would save the NHS bed blocking?
Reply from Tanya Thompson, Registered Manager at Heritage Healthcare North TynesideThank you so much for taking the time to share this lovely review. We're really grateful for your kind words and for the trust you've placed in our team over the past months.
Our carers and management work hard to provide safe, professional, and truly person-centred care, so it means a lot to hear that you feel supported and confident in the service we provide.
We're proud to help people remain safely at home and to support the wider health system wherever we can.
Thank you again for your recommendation - it really does mean the world to us. If you ever need anything, we're always here to help.
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Review of

Heritage Healthcare North Tyneside

from Lyndsay R (Daughter of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage provide care for my dad. They put his needs first and treat him with care and respect. They provide a flexible care package to my dad and when I'm not around, I'm reassured by the care that they provide for him. The communication is excellent and they are very professional. All appointments
are attended on time. The support they provide to us is invaluable and I would highly recommend them.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your lovely review. We're delighted to hear that your dad feels well supported and that our team has been able to give you peace of mind when you're not there. Putting our clients' needs first and providing respectful, reliable care is at the heart of what we do, so it means a lot to know this is reflected in your experience. We're also pleased that our communication and flexibility have been helpful to you and your family.

Thank you again for your recommendation - it truly means the world to us. If there's ever anything more we can do, please don't hesitate to get in touch.
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Review of

Heritage Healthcare North Tyneside

from N M (Daughter of Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had help and support with being discharged from hospital, to providing daily care in our own home. They have contacted various community services on our behalf, including meds from the pharmacy. They have been very reassuring and understanding to us both. They have made a very daunting time easy,
and all with a friendly, polite manner. They even pamper the pooch, too. Thanks for everything. Highly recommend
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your wonderful review. We're delighted to hear that our team has been able to support you both through the hospital discharge and provide the daily care you needed at home.
It's lovely to know that our communication with community services helped make things a little easier during what can be a daunting time. Our carers always aim to provide reassurance, understanding and kindness in everything they do - and they'll be very happy to hear how much you appreciated their efforts (including the pampering of the pooch!).
Our carers all loved attending your mum, and we wish her the very best in her new home.
Thank you again for your kind words and recommendation. It truly means a lot to us. If you ever need anything, we're always here to help.
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Review of

Heritage Healthcare North Tyneside

from H S (Daughter of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage health care are just amazing. They provided care for my mum who has Alzheimers, through multiple visits per week since Oct24 to Aug25.


The manager's knowledge is excellent, from her awareness of the medical condition to supporting providers (eg. Social Services) and I honestly think that

we'd still be struggling to negotiate through the relevant services in what was a very difficult time without her support.


The manager and the team provided personal care, household support and also took my mum on walks and visits to local coffee shops. They adapted the care they provided as needed, with maximum flexibility, in a compassionate, professional way.


Myself and my family really felt supported during our time with Heritage Health care, and I would recommend their services wholeheartedly. I just want to say a big thank you to Heritage Healthcare, particularly the manager - without whom the stress of caring for a close family member would have been so much challenging. Thank you!

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for taking the time to share such kind words. We're truly delighted to hear that you and your family felt supported during what was clearly a very challenging time. Our whole team, and especially the manager's, will be touched to know the difference their care and guidance made.At Heritage Health Care, we always aim to provide not only compassionate and flexible care for our clients, but also reassurance and support for families, so it means a great deal to know this was your experience.We're grateful for your recommendation and your trust in us-it has been our privilege to support your mum and your family.
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Review of

Heritage Healthcare North Tyneside

from V L (Wife of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We met the manager and I was impressed by her warmth and commitment to help my husband who had been in hospital for 3 weeks. This continued with the carer who came on time and was most respectful and efficient with his duties and helping my husband. His help with showering and dressing him for the
day was excellent. The carer also tidied the bathroom and offered to make the bed for me.
This was most appreciated as I am recovering from a stroke.
I wouldn't hesitate in recommending Heritage to all that needed care and help in their home and recommend the manager and her team to all that needed care and dignity and her experience.and efficiency.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your kind words and thoughtful feedback. We're truly grateful you felt supported by our team during such an important time. It means a lot to hear that both our manager's approach and the carer's dedication made a positive difference to you and your husband. Wishing you continued strength in your own recovery, and please don't hesitate to reach out if we can help further.
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Review of

Heritage Healthcare North Tyneside

from Steve Y (Son of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are new to needing home care and it wasn't an easy decision to allow strangers into my mother's life. I have to say that from the very start, it was clear to see that this was a company that was driven by passion, for making a difference for the people they look after. Their approach has been professional,
but at the same time on a very personal level. They are becoming my mother's 'bestie' and for that i'm extremely grateful to and so pleased that we chose Heritage. My only regret - that we didn't find them sooner.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your heartfelt and thoughtful review. We understand how difficult it can be to invite new people into a loved one's life, and we're truly honoured that you placed your trust in Heritage.It means the world to us to hear that our carers have not only met your expectations but have also formed such a special bond with your mother. We believe that genuine care goes beyond the practical support-it's about companionship, compassion, and connection. Knowing that she considers us a 'bestie' brings us so much joy!We're grateful to be part of your mother's journey and are always here to support her, and your family, every step of the way. Your kind words encourage our entire team to continue making a positive difference every day.
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Review of

Heritage Healthcare North Tyneside

from L H (Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the providers since March and have been very happy with them. Standard of care has been exemplary. The providers have been responsive and are making sure that we have carers who are known to us and flexible in meeting our needs.
I would happily recommend Heritage Healthcare to
anyone, especially for full time care.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you've been happy with the care and support provided since March. Ensuring consistency, flexibility, and a high standard of care is at the heart of what we do, so it's truly rewarding to know that this has made a positive difference for you. Your recommendation means a great deal to us and to our team, who work hard to deliver compassionate, person-centred care every day. If there's ever anything more we can do to support you, please don't hesitate to get in touch.
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Review of

Heritage Healthcare North Tyneside

from W M (Client) assisted by family/friend published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff do an excellent professional job. Friendly lovely staff.
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North TynesideThank you so much for your lovely words! It truly means a lot to all of us to know you're happy with the care and support we're providing. We're so lucky to have such kind clients, and it's a pleasure to be part of your day-to-day life. If there's ever anything more we can do, we're always here for you.
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Review of

Heritage Healthcare North Tyneside

from Ian S (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say that Heritage Care provide the highest level of care I've seen in many years..


Compassionate, considerate and fully respecting my Fathers dignity at all times


No matter which care giver calls we know that they have the same high standards and Our Dad is in safe professional

hands


Dad sends a personal Thank You

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North TynesideThank you so much for your kind words and heartfelt feedback. It truly means a lot to us to hear that our care has made such a positive impact on your dad and your family. Over time, we've all grown a close bond with your dad, which makes your review especially meaningful to the whole team. We're proud to have such a compassionate group of carers who consistently uphold the highest standards. Please pass on our thanks to your dad for his personal message - it brought a smile to all of us. We're honoured to support him.
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Review of

Heritage Healthcare North Tyneside

from Barbara M (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We highly recommend Heritage Healthcare North Tyneside. The management of our parents' care plan; the professional, well trained Carers; and the flexibility to change care requirements as needed are all excellent. In addition, the guidance and expertise provided to help us navigate the NHS and other
elder care resources is invaluable. The Carers are compassionate and bring joy to our parents' lives every day. The help and support they provide has changed our lives and the lives of our parents very much for the better.
Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your kind and thoughtful review. We're truly grateful for your recommendation and delighted to hear that our care and support have made such a positive difference to your family. It means a lot to us that you've felt supported not only by our Carers but also by our management team in navigating care options and resources. We're especially pleased to know that our Carers have brought joy and comfort to your parents-it's at the heart of everything we do. Thank you again for your trust in Heritage Healthcare North Tyneside.
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Review of

Heritage Healthcare North Tyneside

from Janice R (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company is simply the best. The care kindness and compassion that the managers and team have shown my Mam is second to none.
They regularly update me on my Mams health and alert us to any changes in her behaviour and everyday needs.
On one occasion my Mam mentioned some make up that she needed
and the by the next day it she received it. This just goes to show that this company always put their client's needs first.
My Mam feels happy and safe with the team and has quickly bonded with them.
I now have peace of mind that my Mam is safe and very well looked after by this amazing team.


If I could give 6 stars I would!!

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North TynesideThank you so much for your incredibly kind words and thoughtful review. It truly means the world to us to hear how happy and supported your Mam feels with our team. Providing compassionate, person-centred care is at the heart of everything we do, and we're so glad that this has made a real difference for both your Mam and your family. From the little things like getting her favourite make-up, to keeping you informed and involved in her care, it's our pleasure and privilege to support her. Your trust in us gives us great pride, and your feedback gives our whole team such a boost. Thank you again for your support - we're honoured to be part of your Mam's care journey. Warmest wishes
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Awards / Recognitions (1)

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