Home Care Provider Owned by Heritage Healthcare in South Gloucestershire

home support.
From my initial discussion with the manager to now having carers visiting for the last month, I couldn't be happier. The carers are brilliant, they are so friendly and helpful, making me feel comfortable in a difficult situation. The carers are engaging and genuinely interested in making sure I have everything I need. I would highly recommend Heritage, the manager and a particular member of staff listened to what I wanted and accomadated accordingly. Thanks ladies, mornings are much easier now.

couldn't have asked for better. Right from my initial phone call to Heritage the lady on the phone was so kind and understanding to my enquiry and first impressions are so important when looking for care for a loved one. We then had an assessment and the lady that came out was so kind and considerate to mum and the assessment was so thorough which is exactly what I was looking for. Then when the carers started and were lovely to mum I felt really relaxed that she was being looked after as I would look after her. It has taken a huge pressure off me knowing mum is so well cared for. I would definitely recommend Heritage.

kind and sympathetic at all times. The management provided me with much support at a very stressful time.

well. Our experience has been excellent.

preferences were. At the beginning of each week, I was sent a schedule of dates and times of the carer who was coming and her name.
All the ladies who came to help me were of a pleasant disposition and put me at ease whilst going about their duties. They were friendly, yet professional. I looked forward to them coming, as they brightened the day and started me off on the right foot.
I would have no hesitation in recommending the company. Indeed, I have already done so when speaking to friends.

will gladly recommend Heritage to anyone.

goes far and beyond, if there have been any niggles the manager will do everything she can to rectify them. I can't say enough about this company and rate them. I'm very grateful for everything

their care.

so all the carers could do was mainly sit and make conversation with him. They did this for approximately 3-5 weeks until Dad went into hospital and passed away. It cannot be underestimated, the value of talking to someone and Heritage slowly built a rapport with him but respected his dignity until the end. They didn't force him to let them do personal care etc and as a nurse and daughter, I'll always be grateful.

the care assistants were particularly good, one of whom was a complete angel who my mother warmed to greatly. I had full confidence that the manager would arrange the high-quality care that I wanted for my mother. Also that if something needed changing or a different care assistant needed, the manager would encourage feedback and ensure that the appropriate change was made. I would definitely recommend Heritage Healthcare (Bristol).

issue I hold is that the communication of when sessions will be held is not great. However, the staff are lovely and that's the only problem in my opinion.