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Home Care Provider Owned by Walfinch in Tyne & Wear

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  • Home Care Provider Owned by Walfinch in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Walfinch are showing below.

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Walfinch Locations in Tyne & Wear (1)

1 Home Care Provider owned by Walfinch in Tyne & Wear
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Walfinch Newcastle East
Office 1.2, Royal Quays Business Centre, North Shields NE29 6DE 
9.5 19 reviews
Walfinch Newcastle East, North Shields, Tyne & Wear
"Very happy with level of service provided. All staff are extremely nice, friendly and professional. Always happy to liase in regard to…"   Read all 19 reviews
  • Visiting Care from £29 / hour
  • Live-in Care from £1,495 / week

Walfinch Home Care provides high-quality, personalised home care for the elderly, vulnerable individuals, and those recovering from illness or living with disabilities. Serving North Tyneside, South ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Walfinch Reviews in Tyne & Wear (19)

Reviews posted for members of Walfinch

Overall Experience
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Date Published
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  • 5
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Reviewer Connection to Walfinch
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Review of

Walfinch Newcastle East

from A A (Husband of Client) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We transferred to Walfinch Newcastle East at the end of February after dissatisfaction with our previous carer. What a difference! Walfinch showed a great deal of interest and determination to meet my wife's needs. We were assured that any new carers would, at no extra cost, be introduced to us and
work alongside a known carer or by the Care Manager, who has been excellent in being flexible and planning cover well in advance. She has shown real interest in our views of the service Walfinch provides, which has been excellent.
Reply from Paige Stokes, Care Manager at Walfinch Newcastle EastThank you so much for your thoughtful review. It's really lovely to hear that the move to our service here at Walfinch has made such a positive difference for you and your wife. Ensuring care is carefully planned, with the right introductions and continuity, is so important, so it's great to know this has helped everything feel smooth and well managed. It also means a great deal to hear your kind words about the way the service has been led and how involved and listened to you have felt throughout. Your feedback is truly appreciated and will be shared with the Walfinch team.
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Review of

Walfinch Newcastle East

from Alison J (Daughter of Client) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care which has been provided for my parents.
The Walfinch managers are professional & caring in my experience. Communication is excellent. The carers provide an excellent service - I have not met a carer I have not been happy with.
I have found Walfinch are very good at tailoring
care specifically for what is needed after listening carefully to our requests.
I feel they provide excellent value for money.
Reply from Paige Stokes, Care Manager at Walfinch Newcastle EastThank you so much for your kind review. We're delighted to hear how happy you are with the care your parents receive. It's really important to us that families feel listened to and confident in the support provided, so your comments about our communication, team and value mean a great deal. Providing high quality home care that is tailored to each individual is always our priority, and we're so pleased this has been your experience.
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Review of

Walfinch Newcastle East

from C S (Daughter of Client) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch have been caring for my elderly mam for several weeks after a period of ill health to support with her rehabilitation. I honestly can't recommend them more. They provide exactly the right level of support whilst maintaining my mam's independence to do things herself as much as possible. My
mam loves all of the 'girls' who come to see her and even though she is much better now will not be stopping her daily visit! Walfinch provide us with the comfort to know mam is ok even when we can't be there, the app they use to keep us informed is also brilliant. Thank you Walfinch! X
Reply from Paige Stokes, Care Manager at Walfinch Newcastle EastThank you so much for such a thoughtful review. It's so nice to hear how much your mam enjoys her visits and that she's doing so well. The team will be absolutely delighted to hear your kind words. We're really pleased the support has helped her regain confidence while still maintaining her independence, and that the digital monitoring app gives you that extra reassurance when you can't be there.
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Review of

Walfinch Newcastle East

from C B (Son of Client) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with level of service provided. All staff are extremely nice, friendly and professional.


Always happy to liase in regard to care package currently being provided. I have no worries entrusting these people in caring for my parent.

Reply from Paige Stokes, Care Manager at Walfinch Newcastle EastThank you for your kind review. We're so pleased to hear that you're happy with the level of service and that you've found our team friendly, professional and easy to communicate with. Knowing you feel confident and able to trust us with your parent's care means a great deal to us.
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Review of

Walfinch Newcastle East

from Ian D (Son of Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently started using Walfinch as assistance for my mother. Have found them extremely professional and efficient. My mother looks forward to her daily contact with the carers, all of whom have been very attentive and caring toward her.
Reply from Paige Stokes, Care Manager at Walfinch Newcastle EastThank you for your kind review. We're delighted to hear that your mother looks forward to her visits and that you've had such a positive experience with our team. We know how important trust is when choosing home care, so it means a lot to hear that you feel confident in the support we provide.
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Review of

Walfinch Newcastle East

from John C (Nephew of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch has provided care since March 2025, with all aspects of the care package being satisfactory to date. Visits are made on time, and the App enables family members to conveniently keep track of the care provided, visit by visit if desired.
Reply from Chloe Duke, Engagement Lead at Walfinch Newcastle EastThank you very much for your five star review. We're pleased to hear that you are happy with the care we have provided. It's wonderful to know that our visits have been punctual and that the digital monitoring app we offer has made it easier for you to stay updated in real time. Here at Walfinch Home Care Newcastle, our goal is to deliver reliable, high-quality care that brings peace of mind to families like yours. Your kind feedback is very much appreciated by all of us.
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Review of

Walfinch Newcastle East

from Andrew E (Son of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Walfinch Team currently look after Mam, ensuring she is safe, specifically whilst showering. The service they provide is second to none in what can be a very demanding environment. The team's ability to be flexible according to Mam's immediate demands is great. Thank you to all involved.
Reply from Chloe Duke, Engagement Lead at Walfinch Newcastle EastThank you very much for your lovely feedback. We're delighted to hear that your Mam feels safe and well-supported by our team during her care visits. At Walfinch Home Care Newcastle, we take pride in providing flexible, high-quality care tailored to each individual's needs, especially with personal care tasks like showering. Your kind words mean a great deal to everyone involved.
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Review of

Walfinch Newcastle East

from F R (Daughter-in-law of Client) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law suffers from Alzheimer's.
When it became obvious that we needed extra help we found Walfinch. Having worked in Health & Social Care for over 20 years I was scrupulous in my search for the "right people".
The care my mother-in-law has received since May this year to date has been
exceptional.
I know in the future more more care will be needed, it is so reassuring to know we have found the "right people"
Reply from Chloe Duke, Engagement Lead at Walfinch Newcastle EastThank you very much for your kind words and thoughtful review. It truly means a lot to us, especially coming from someone with over 20 years of experience in Health and Social Care. We're delighted to hear that you've found our team at Walfinch Home Care to be the "right people" to support your mother-in-law.Providing excellent home care across North Tyneside, South Tyneside, and Newcastle is central to everything we do. We're so pleased to have made a positive difference to your family since May.As your care needs develop, please rest assured that we'll be here with the same level of compassion, consistency, and support you've come to expect.Thank you once again for choosing Walfinch Home Care.
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Review of

Walfinch Newcastle East

from J F (Great-Nephew of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review covers the period from November 24 and is ongoing. After looking at several care providers for my elderly Great Aunt I decided on Walfinch. Since the very first day it has been like a breath of fresh air! I am no longer worried that staff will not turn up, or that they will not be adequately
trained. Of course it is a two way relationship and the management team offer me feedback and ideas and don't wait for the review period to get in touch. They take note of little things that make a great difference for my aunt. Professional, courteous and always helpful. From the management team down to the carers on the front line they are responsive and without doubt an excellent care provider. The carers take pride in their work and knowledge and the management team offer them support and good training. Thank you to the whole team!
Reply from Chloe Duke, Engagement Lead at Walfinch Newcastle EastThank you so much for your wonderful feedback! We're thrilled to know that your Great Aunt feels so supported, and it warms our hearts to hear how our team's reliability, training, and attention to detail have made a difference. Everyone at Walfinch Newcastle takes immense pride in providing care that's not just professional but also personal. We genuinely appreciate your kind words; they truly mean a lot to our entire team.
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Review of

Walfinch Newcastle East

from Ian S (Husband of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Walfinch have been helping me with looking after my wife. I cannot speak more highly of them as they have been a great godsend to me. All the carers (without exception) have been very good and courteous to both of us.
Reply from Chloe Duke, Engagement Lead at Walfinch Newcastle EastThank you for your kind words. We're pleased to be supporting you and your wife and will continue to do our best for you both. Your feedback means a lot to our team, and we truly appreciate it.
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Review of

Walfinch Newcastle East

from Mark F (Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great carers, friendly and professional care/service. This was an ad-hoc three mornings in Newcastle when we were enjoying a city break. The carers picked up quickly on my care plan and were excellent. Cannot fault them.
Reply from Chloe Duke, Engagement Lead at Walfinch Newcastle EastThank you for your kind words! We're delighted to hear you had a positive experience with our carers. Providing professional, friendly, person-centred care is fundamental to us, so we are pleased that our team adapted to your care plan and met your needs. If you revisit Newcastle, we would be more than happy to support you. Wishing you all the best!
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Review of

Walfinch Newcastle East

from P P (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks to the management and dedicated carers for supporting both my mother with direct care and ourselves as a family. The carers are professional and very friendly and deliver consistent care to Mam, who feels totally comfortable with them, even during personal care. As a family, we are delighted
with the support given. I have found the management of the care plan and the payment process very punctual and professional. Thanks to the whole team.
Reply from Idris Nasar, Managing Director at Walfinch Newcastle EastThank you so much for your kind words; they mean the world to us. We truly value the trust you've placed in us to care for your mother and we're delighted to hear that both she and your family feel supported and comfortable with our team.
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Review of

Walfinch Newcastle East

from Audrey W (Daughter of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed some extra help with my extremely frail mum for about 4 days with showering and getting her into bed at extremely short notice. The managing director and the client manager couldn’t have been more helpful and arranged an immediate assessment and put the care I needed for her in place straight
away. The carers who came were professional, caring and punctual. I couldn’t have asked for a better service and will definitely be asking to use their services again.
Reply from Idris Nasar, Managing Director at Walfinch Newcastle EastThank you for sharing your experience. We're happy we could help your mum on short notice. Our top priority is making sure our clients are comfortable and receive the best possible care. We appreciate your kind words and look forward to caring for your mum again in the future.
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Review of

Walfinch Newcastle East

from A E (Son of Client) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Walfinch Newcastle East are excellent care providers. Our experience to date has shown them to be totally supportive of Dad's needs as they provide a truly personal service.
After the initial contact from the managing director and the meeting with the care manager/the carers, everything
has been done to the agreed timescales and costs.
The actual visits (helping with showering and physio) have been undertaken by 2 carers to the highest standard.
The care package provided has given the wider family great peace of mind for which we are all extremely grateful.
Reply from Idris Nasar, Managing Director at Walfinch Newcastle EastThank you for entrusting us with your father's care. Our goal is to provide personalised attention, timely support, and exceptional service during every visit. We appreciate your trust and strive to give you peace of mind. We will definitely relay your positive feedback to our care team.
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Review of

Walfinch Newcastle East

from A H (Daughter of Client) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started using Walfinch after a couple of other companies had been unsuitable, they have been absolutely fabulous. My dad looks forward to his visits twice a day, he loves the chats and they even manage to coax him into the shower! The girls are always on time, and very reliable, so glad I found this
company, nothing is too much trouble for them.
Reply from Idris Nasar, Managing Director at Walfinch Newcastle EastThank you for your kind feedback. Our team are delighted to receive such high praise. We're happy to hear your dad enjoys his visits and finds the conversations engaging. We at Walfinch look forward to continuing to provide quality care to your dad.
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Review of

Walfinch Newcastle East

from M C (Wife of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caring cover we received was first class and would definitely use Walfinch again. The manageress who came to assess our needs was very friendly and efficient as we're the three carers who were always on time.
Reply from Idris Nasar, Managing Director at Walfinch Newcastle EastThank you for sharing your positive experience using our respite and companionship care services at Walfinch Newcastle East. We appreciate your feedback and look forward to delivering top-quality care again soon!
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Review of

Walfinch Newcastle East

from Margaret B (Daughter of Client) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Walfinch over a period of 15 days, mornings and evenings, to assist my mother. The staff who attended were very caring and professional. My mother enjoyed their company and was pleased to have the help. She is looking forward to seeing them again. I would highly recommend them.
Reply from Idris Nasar, Managing Director at Walfinch Newcastle EastThe Walfinch team appreciates your kind words. We're delighted to hear your mother enjoyed our respite care and companionship. We look forward to delivering care again to your mother in the future. Thank you for recommending us.
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Review of

Walfinch Newcastle East

from Julia V (Daughter of Client) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service all round. Carers are on time and very reliable indeed. No task is a problem - excellent communication on Dad's day and progress. My dad has no problems with his carers and talks about them very highly. Very trustworthy and very professional at all times. Glad I found Walfinch, and
I feel Dad is in good hands, which gives me peace of mind.
Reply from Idris Nasar, Managing Director at Walfinch Newcastle EastThank you so much for your positive feedback. We greatly appreciate it, and I will be sure to pass on your comments to our team. It has been an absolute pleasure for us to be able to provide care for your father.
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Review of

Walfinch Newcastle East

from John W (Son of Client) published on 2 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was well looked after and entertained by the carer. She had her hair and nails done by the carer. My mother was given her meals and taken to the toilet. My mother said it was five star care. She said she would be cared by them again.
Reply from Idris Nasar, Managing Director at Walfinch Newcastle EastThank you for your kind review, we appreciate your feedback. Our carer had a great day with your mother and we look forward to providing care again in the future.
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