Walfinch in London | 8 Home Care Providers

Review of
Walfinch East Barnet
from m p (Partner of Client) published on 16 December 2025 Submitted via Website • Report

Overall Experience

Prior to Walfinch my wife had been 24/7 carer for mum and she was very apprehensive about bringing in outsiders but also had reached a point that she was exhausted and recognised she needed help as mum's mobility was deteriorating. Walfinch were prompt to come and see us and explain their services

in detail and the managers were able to organise care for our mum very quickly. We had a team of approx 5 carers (3 times a day, 7days a week) - almost all were excellent - well presented, caring and professional. The care was over a short period as mum passed away soon after Walfinch started but we very much appreciated the support at a very stressful time.

Reply from Marcelo Navarro, Manager director at Walfinch East BarnetThank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with Walfinch during such a difficult period for your family.
We understand how challenging it can be to accept support, and we are pleased that our team was able to respond quickly and support your mum with professionalism, care, and compassion. We will be sure to pass your comments on to the carers involved.

Please accept our sincere condolences on the loss of your mum. We are honoured to have been able to support you during such a stressful time and thank you for placing your trust in Walfinch.

Kind regards,
The Walfinch Team

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Review of
Walfinch East Barnet
from Marina L (Daughter of Client) published on 12 December 2025 Submitted via Website • Report

Overall Experience

We switched agencies during my mothers care to work with Walfinch and were not dissapointed. Sanju the carer who came to live with us was wonderful and immediately made us feel we had made the right choice. Sanju was assisted every day by drop in carers, all of whom were kind and compassionate and attentive

toward my mother . We were grateful to work with Walfinch at such a difficult time

Reply from Marcelo Navarro, Manager director at Walfinch East BarnetHi Marina,

Thank you so much for your kind words. We're delighted to hear that Sanju and our team made a positive difference during such a challenging time. We truly appreciate you choosing Walfinch and we're here if you need anything further.

Warm regards,
Marcelo Navarro

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Review of
Walfinch Harrow & Brent
from D C (Client) published on 26 November 2025 Submitted via Website • Report

Overall Experience

We have been using Walfinch since the diagnosis and are really happy with the level of care the carers provide. In particular, Vishal, who provides a level of care similar to a family member. He is an outstanding individual, compassionate and really caring and is a total asset to the company.

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Review of
Walfinch Harrow & Brent
from Rocky K (Son of Client) published on 18 November 2025 Submitted via Website • Report

Overall Experience

The Carers are always on time and do a very good job. They are very friendly with my mum, thanks Ashvini and Shweta. Keep up the good work

Rocky khan.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & BrentThank you for your lovely feedback. We'll continue doing our very best to support your mum.

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Review of
Walfinch Harrow & Brent
from A G (Client) published on 18 November 2025 Submitted via Website • Report

Overall Experience

I wish to compliment Anita on the incredible dedication she has to her role as our carer when she comes to our home. She is superb and caring, professional in every way. We benefit from her experience, and she does everything possible to help
She is always early and never forgets anything about our

requirements, and what benefits us. Wallfinch are lucky to have her

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & BrentThank you for this positive review. We remain committed to delivering high-quality, person-centred care and are pleased to know you feel supported. Thank you for your trust in us.

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Review of
Walfinch Harrow & Brent
from Helen Brown O (Daughter of Client) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My mothers'experience with Wallfinch has been SUPERB- the staff always arrive in good time and are extremely professional! They pay close attention have studied and continuously monitor my mother's physical; mental and health needs. The day carers are integral in alerting me to vital aspects of my

mother's care. The cooperate with myself including other professionals that frequent the home with regard to my mothers care needs. Shraddha and Shivangi are downright reliable- they have built a strong team which has resulted in a seamless Service. Both ladies have 100% Embraced their roles and as a result are indispensable, reliable and trustworthy as individuals with a total heart of dedication to my mum! Thank you is all we can say as a family!

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Review of
Walfinch Harrow & Brent
from Angie J (Daughter of Client) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My dad has been with the agency for 3 weeks I would like to acknowledge the following day care Anita. She has cared for my dad over and beyond expectations. She is professional thorough and when she is with our father I don't have to worry about anything. Her dedication to this generation of elderly

care is outstanding.
She does exercises with him, she sings with him she keeps him upbeat and is so dedicated and conscious. My review is for this imperious carer. Thank you so much.

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Review of
Walfinch Harrow & Brent
from P S (Friend of Client) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I have known the carer through a very dear friend of mine who is living with progressive Parkinson and I cannot speak highly enough of him. The love, care and patience he provides is exceptional. He is truly an angel sent. He treats my dear friend as if he were his own family with genuine compassion.

He blends with all of us with his warm, approachable with a positive attitude.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & BrentThank you for your kind words about our carer and service. We are delighted you feel we are providing exceptional care.

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Review of
Walfinch Harrow & Brent
from Divya N (Mother of Client) published on 12 August 2025 Submitted via Website • Report

Overall Experience

We feel incredibly fortunate to have our carer. She has been a truly wonderful carer for our daughter - kind, attentive, patient, and full of warmth. From the very beginning, she built a strong and trusting bond with our daughter, who absolutely lights up when she sees her.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & BrentThank you so much for your kind words. We're delighted to hear about the special bond between your daughter and her carer.

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Review of
Walfinch Harrow & Brent
from Jeanette R (Daughter of Client) published on 29 July 2025 Submitted via Website • Report

Overall Experience

This is my first time using Walfinch and they have been so helpful in looking after my Dad following his release from hospital. All members of staff that we have dealt with (from the carers themselves to the ladies in the office on the other end of the phone) have been polite, caring and very understanding

to my Dad's situation. They have been a great help and support not only to my Dad but also to myself and my sister as we look after my Dad in his home. Every visit they are happy and supportive and treat Dad with so much care and respect. They have built up a great rapport with him and encourage him to walk with his frame, do exercises to build up his strength as well as drink/eat and even play games with him. All staff have been great but I must give a special mention to a few specific members of staff who are just lovely and a credit to your Company. Thank you!

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & BrentThank you for your kind review. We're glad to hear that your dad is doing well and that our team has been able to support both him and your family after his discharge from hospital. It's great to know our carers have built a positive relationship with him and are encouraging his recovery with care and respect.We'll make sure your feedback is shared with the whole team

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Review of
Walfinch Harrow & Brent
from Bina M (Daughter of Client) published on 29 July 2025 Submitted via Website • Report

Overall Experience

Wonderful care service, with regular reviews to ensure the client is receiving the right care. All the carers are kind and courteous to both the individual patient and the family. They make great efforts in getting to know what their clients needs and likes, and always tries to accommodate all requests.

It doesn't matter how unresponsive the patient us, the carers are always respectful and chatty, making sure every move is pre-informed.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & BrentThank you for your lovely review. We're really glad to hear that you're happy with the care and communication from our team. It's great to know the carers are making a positive impact and taking the time to get to know the client's needs.We appreciate your feedback and will be sure to pass it on to the team.

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Review of
Walfinch Harrow & Brent
from Y N (Father of Client) published on 21 July 2025 Submitted via Website • Report

Overall Experience

An outstanding service to our daughter from the whole team - from sorting out the rota to providing the care.
Our daughter has special needs and thus needs special unique type of care and support.
Keep up the excellent standard.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & BrentThank you for your kind feedback. We're honoured to support your daughter and are delighted to hear that our care and coordination are making a positive difference. We understand how important it is to provide personalised support, and your words mean a great deal to the whole team.

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Review of
Walfinch Chiswick, Hammersmith & Kensington
from Lisa B (Niece of Client) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Two years later, Walfinch Care continues to exceed expectations. My uncle's communication skills and well-being have improved dramatically. He genuinely likes all his carers and values their care. The team remains exceptionally proficient at medication management and maintaining his property. After

completing essential tasks, carers engage with him in a friend-to-friend manner, which has been invaluable for his emotional health. Management provides weekly schedules and proactive communication. The app offers wonderful peace of mind. I have no concerns and will continue choosing Walfinch for his care. Their consistency, professionalism, and genuine compassion make them an invaluable partner. Highly recommended for anyone seeking exceptional care services.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & KensingtonThank you so much for your heartfelt review! We're thrilled to hear how much our team at Walfinch has positively impacted your uncle's well-being and communication skills. We truly cherish him and genuinely enjoy working with him; he is such a joy to be around. His care team is very fond of him, and it's wonderful to know that he enjoys their companionship and the friend-to-friend engagement they provide. We truly appreciate your trust in us and are here to support you and your family. Thank you for recommending us!

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Review of
Walfinch East Barnet
from Michael N (Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

Walfinch have been so supportive and considerate in helping me deal with my mother's caring needs, making sure my mum had a team of carers who were kind, sympathetic and most importantly who mum felt she could trust to look after her needs. Particular heartfelt thanks to the Manager and her team. You

were all amazing and mum had a more comfortable 6 months and a more peaceful end only thanks to your love and care. I will be forever grateful for this.

Reply from Marcelo Navarro, Manager director at Walfinch East BarnetThank you so much for your incredibly kind and touching words. It means the world to us to know that we were able to provide your mum with the care, compassion, and trust she deserved during such an important time.Our team strives every day to make a meaningful difference in the lives of the families we support, and hearing how much our care meant to both you and your mum truly warms our hearts. Your gratitude is deeply appreciated, and we're so honoured to have been part of her journey, ensuring her comfort and peace.Please know that we're always here for you, and we'll hold the memory of your mum close. Thank you for trusting us-it's a privilege we never take lightly.

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Review of
Walfinch Harrow & Brent
from Thomasina B (Wife of Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

Our carer was very helpful and caring to my husband. She was always on time and my husband didn't want help but he changed his mind as from the start he felt the carer really helped him
Thank you for your help.

Reply from Freya Massingham, Registered Manager at Walfinch Harrow & BrentThank you for your kind words. We are pleased that you had a positive experience with the care we provided to your husband. It is always rewarding to know that our support makes a difference, especially when someone is initially unsure about receiving care. We will make sure we pass on your lovely feedback to the carer involved. Thank you again for taking the time to share your experience.

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Review of
Walfinch Chiswick, Hammersmith & Kensington
from C M (Niece of Client) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Walfinch are simply outstanding. They have been responsive, flexible and caring at all times. They have been so supportive in helping with various emergencies and changing circumstances when organising the care for my aunt. All the carers have been very capable, professional and friendly people. Such

a relief to have found Walfinch!

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & KensingtonThank you so much for your wonderful feedback! Your words truly warm our hearts and motivate us to continue delivering the best care possible. At Walfinch, we pride ourselves on being responsive, flexible, and caring, and we are overjoyed to hear that our efforts have made a difference in your aunt's care. It's our mission to support families during challenging times, and we are grateful for the trust you've placed in us. We are proud of our dedicated team of carers, who strive to provide professional and friendly support every day. Knowing that you feel relieved to have found Walfinch means the world to us. Thank you once again for your kind words. If there's anything more we can do for you or your aunt, please don't hesitate to reach out. Tanya and your Walfinch Team

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Review of
Walfinch Chiswick, Hammersmith & Kensington
from P L (Client) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Very pleased indeed with both the Provider and the carers. The Provider is always reachable, happy to help at any time, efficient, and flexible if hours or requests have to change. The carers are kind, helpful, punctual, professional and friendly.
I am delighted with the service, the kind and caring

attitude and the flexibility. For any care needs or home help, this is clearly my agency of choice.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & KensingtonThank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you are pleased with both our services and our dedicated carers.Our team strives to be approachable and supportive, and it's fantastic to know that our efforts to be flexible and efficient have made a positive impact on your experience. We take great pride in the professionalism and kindness of our carers, and your recognition of their hard work means a lot to us.We are truly grateful to be your agency of choice. Manager Director and your Walfinch Team

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Review of
Walfinch Chiswick, Hammersmith & Kensington
from G A (Daughter of Client) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Most excellent service from this company.
Always great communication
Happy to assist with any queries
Always considerate to requests
Short notice in terms of changes dealt with immediately.
Kind and honest staff members and lovely carers.
We are very pleased with the service overall.
Thank

you
Walfinch

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & KensingtonThank you so much for your kind words and thoughtful review! We're delighted to hear that you're pleased with our service and that our team has been able to support you with great communication and care. Your feedback means a lot to us and inspires us to continue providing the best possible care. Thank you for choosing Walfinch!

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Review of
Walfinch Chiswick, Hammersmith & Kensington
from Hilary L (Client) published on 7 April 2025 Submitted via Website • Report

Overall Experience

The world of care is a better place for having Walfinch in it! Kindness is paramount to the ethos of this company and no expense is spared in relation to ensuring that their clients are listened to at every turn. If you require top quality, care that gives you and your loved one's comfort and peace

of mind, contacting Walfinch will be the best decision you will ever make.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & KensingtonThank you so much for your wonderful and heartfelt review! Your kind words truly mean the world to us. It is such a pleasure and privilege to have you as one of our clients. We are especially grateful for the warmth and kindness you show to our carers, it makes such a difference and brings so much positivity to their day. Your appreciation inspires us to continue delivering the top-quality care we're so passionate about. Thank you for choosing Walfinch and for being such a lovely part of our community!

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Review of
Walfinch East Barnet
from Myra L (Wife of Client) published on 10 March 2025 Submitted via Website • Report

Overall Experience

My husband is receiving palliative care The carers from the agency are gentle, patient and responsive to his needs. I have found Walfinch to be well managed, reliable and supportive. During what is a stressful time for me. I feel that the carers and the agency itself are like good friends that are there

for you when you need them.

,

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Home Care Providers Owned by Walfinch in London

Walfinch Locations in London (8)

Walfinch Reviews in London (80)

Reviews posted for members of Walfinch

Walfinch East Barnet

Walfinch East Barnet

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Harrow & Brent

Walfinch Chiswick, Hammersmith & Kensington

Walfinch East Barnet

Walfinch Harrow & Brent

Walfinch Chiswick, Hammersmith & Kensington

Walfinch Chiswick, Hammersmith & Kensington

Walfinch Chiswick, Hammersmith & Kensington

Walfinch Chiswick, Hammersmith & Kensington

Walfinch East Barnet

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