Home Care Provider Owned by Visiting Angels in South Yorkshire

Thank you from the bottom of my heart.

provide), the company withheld £560 from her deposit, citing a 10-day notice period - despite no care being delivered or even possible. I submitted a formal complaint in March 2025. It was acknowledged, but they missed multiple deadlines including those set by their own MD and failed to resolve the issue. Citizens Advice escalated the matter to Trading Standards, who confirmed they couldn't act due to a signed agreement. Visiting Angels showed no willingness to apply discretion/goodwill, however happy to retain funds regardless of the circumstances. This raised concerns about how they handle complaints and finances. Read terms v. carefully. Don't assume compassion if things go wrong.

a big part in inconsistency. However, I would like to say how excellent one carer in particular is. She is so helpful and because she has been one of the constant carers throughout, she is understanding of needs and requirements.

girls that look after my mother and this, therefore, allows me to have peace of mind and not worry, as I know she is well cared for in every way.

let down by them and my mother made some lovely friends with some of the most compassionate carers. It was very touching when my mother passed recently, at just how much respect and compassion the carers demonstrated not only to our mum, but to our family. We are eternally grateful.

any situation that needs or requires a change and they have been really reliable through the current situation. At the time of writing, they have not missed a single call. This helps as mum can get too used to me being there and we didn’t want to upset a routine that worked as with Alzheimer’s too much change is not a good thing. I have had calls from the visitor on the day to check something or to let me know if there is something that needs to be dealt with. i.e. a problem with taps and lights or if the stairlift is playing up. Sometimes they let mum make the decisions which is not always a good thing but they are trying not to take her independence away. Overall very pleased.

and professional. Our summary of the meeting was that if they could come anywhere near what he had promised we had found the correct care provider. They have delivered what they promised and more.
We also met the manager, who again is professional, responsive and provides customer service that is second to none. She responds at all times and is always caring, knowledgeable and unflappable. We met the carers before they started delivering the service and generally anyone new is introduced to Mum with a member of the current staff before they have a session with her alone.
Their service and levels of care are brilliant and we thoroughly recommend them.

that Mum has Visiting Angels attending to her twice a day gives me peace of mind.
Mum looks forward to each visit, enjoying their company in addition to helping her with her personal care. I would not hesitate to recommend them.

The team at Visiting Angels are all marvellous with evidence of a 'top-down' effective and caring approach from everyone. Nothing is too much trouble, and when I have had observations and feedback regarding Dad's support, I have had nothing but total co-operation, positivity, support and solutions from the managing director, registered manager, support worker and office staff.
I feel very reassured and comforted that Visiting Angels are involved with my Dad. Dad's best interests and safety are paramount for Visiting Angels; it has been amazing how they have continued to support Dad during this horrible time of the Coronavirus pandemic.
Thank you for all that you do.