Radfield Home Care in Surrey | 3 Home Care Providers

Review of
Radfield Home Care Epsom & Leatherhead
from Mark H (Son of Client) published on 14 August 2025

Submitted via Website • Report

Overall Experience

The wonderful team at Radfield have been providing care for my father for several years now. Since I do not live in the UK, it is important for me that I know all my father's needs are taken care of. Over the years, the Manager and the team have been exceptional... they have provided excellent care

and, almost as important, given the distance, they provide honest and timely communication. The team always go above & beyond what we expect, and will do anything that is necessary for my father's comfort & well-being.
This means, when I do visit, there are no worries or problems to solve. I can simply visit and be a son. Which, for me, is priceless!

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for your kind words. We're truly touched to hear how much our care and communication have meant to you and your family. It's a privilege to support your father, and we're so pleased to know that when you visit, you can simply enjoy being a son. That really is what it's all about.

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Review of
Radfield Home Care Epsom & Leatherhead
from H J (Daughter of Client) published on 22 July 2025

Submitted via Website • Report

Overall Experience

Thankyou Radfield for continuing to provide high quality care for mum. She has been under their care since they first opened. In the last year, mum has been recovering from a broken hip after a fall. It is a long process, as she is no spring chicken, but the carers have definitely helped. At their

very best, they judge her moods (generally happy), engage her in a wide range of topics and share in lots of laughter. Their communication system is very good ,so keeping an eye on her from a distance is valuable for me. Thankyou everyone at Radfield.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave such a lovely review. We're so pleased that our care has supported not only your mum's needs but also given you peace of mind from afar. It's been a pleasure to be part of her journey, and we'll be sure to share your kind words with the whole team.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Nikki L (Daughter of Client) published on 10 July 2025

Submitted via Website • Report

Overall Experience

My mother was struggling to care for my father, who has Parkinson's and was very resistant to getting help. However, we engaged Radfield's, initially for once a day and then extended this to twice a day and this supported them both. I appreciated getting the rota beforehand so that I could advise

them on who would be visiting and at what time. The Carers provided excellent care, with a couple of them being absolutely outstanding, especially one Carer who assisted my mother in contacting the paramedics when it was necessary for my father to go into hospital on two occasions. He has now been discharged into a nursing home because of his increased needs but we are grateful to the Carers who primarily looked after my father but ultimately supported them both!

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind feedback. It's so nice to hear how all aspects of the service we have provided have helped your parents as well as you on all levels. It is also fantastic for the care team to be recognised for the relationships they had with your parents and the professionalism they showed, especially when they needed to respond to concerns. We will of course pass your feedback on to all the team, who I know will be so pleased with the positive impact they made. Best wishes

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Review of
Radfield Home Care Guildford & Woking
from Elaine H (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

My Dad has been with Radfield Home Care for a few months now . Radfield were able to put in place care for him very quickly and at times when there has been a need to increase the hours they have been able to do this .It was important that my Dad got to know the carers well so they try to only send

2 or 3 different carers which has worked very well for him. The staff are all very professional, kind , caring and have got to know my Dad well. When my Dads Partner was in Hospital they stepped in to offer additional help. They help with ironing , washing , getting my Dad up , making Breakfast and other tasks when needed and one day a week they have been able to take My Dad out for a couple of hours out which he is really enjoying . I have been more than impressed with the service offered and would not hesitate in recommending them. Thank you so much to the Staff there.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you for your feedback. It's great to hear that we were able to implement a specific service, which has been tailored to your Father's needs. We take pride in our ability to respond and deliver a value-for-money service, which we can implement in a way which alleviates pressure on families we support. It's also great to know that the care and support provided is at a high standard and you would not hesitate to recommend Radfield. We value all feedback, so If there's anything we can improve upon to enhance the value of the service you receive, please do let us know. Many thanks.

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Review of
Radfield Home Care Guildford & Woking
from Dan T (Son of Client) published on 29 May 2025

Submitted via Website • Report

Overall Experience

The care provided by Radfield is excellent. Not only do they complete the agree tasks with professionalism but they are also proactive in making suggestions for evolving care needs. They are always sensitive to mum's mood and needs on any given visit. We could not ask for better

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind review. It is hugely rewarding for us to know that we have made a difference and your mother is being well looked after. It's great to hear that the staff are proactively monitoring changes that may lead to enhancements to your mother's care. We will pass this on to the team, who I know will be very proud. Best wishes.

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Review of
Radfield Home Care Epsom & Leatherhead
from Gill W (Daughter of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience

We have used Radfield now for about 18 months. We chose this company as they advised they would always attend for a specified time and a planned time give or take a few minutes. i.e. If the visit is planned for 45 minutes from 8am, if they were delayed by 15 minutes, my mum would still get her full

45 minutes. The staff are well trained, courtesy and give good feedback with regular meetings to check both sides are happy. On occasions they have picked up meds or taken mum out on a trip, invited her to take part in activities even if she chose not to attend. We have installed cameras so we are able to monitor mum and the service she receives from the carers. The only negative is the turn over of staff but I guess this happens in the care industry. All staff are very polite and happy to communicate with me if I drop in during a visit. One carer is particularly kind and caring and fortunately does majority of the visits

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for your kind words and for trusting us to support your mum over the past 18 months. We're so pleased you've felt reassured by our consistency, communication and care, and we truly value your feedback on how we can keep improving. Your support means a lot to our whole team.

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Review of
Radfield Home Care Guildford & Woking
from Robert H (Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Radfield's Guildford team assisted me with washing, food prep and general household tasks after breaking my leg. They have been nothing short of wonderful. Right after my in home assessment they arranged a care plan tailored to my needs on very short notice. Radfield's team of carers are amazing

- warm, friendly, efficient, and willing to help with anything and everything. They've made navigating a difficult time so much easier. With so many seemingly similar choices for in-home care, I feel lucky to have found Radfield.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you for your kind feedback. We take pride in how we can adapt and tailor our service to meet individual needs. Thank you also for mentioning the caring and professional way in which the staff conduct themselves, it really is great to hear this being recognised as it plays a huge part in who we are as a team. We will of course pass on your feedback to the care team, who I know will be immensely proud. Best wishes

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Review of
Radfield Home Care Epsom & Leatherhead
from Ben P (Son of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience

When my Dad needed care that my Mum was struggling to continue to provide, we suggested using Radfield Home Care.
It was a tough decision for us to get a carer, but we were immediately blown away by the professionalism, attention to detail, and friendliness of the team, this gave us such confidence

to go for it, and it was so easy to set up and they helped every step of the way.

The care is second to none, my Dad now loves his weekly visit, he really comes alive when the carers take him out. We recently decided to increase it to twice a week for him and to give mum a much needed rest, which they both appreciate.

We are so glad we did it now, and can't recommend Radfield enough to anyone considering care.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for your really kind words, the team always try to adjust and adapt to help our clients so it's really great to be able to share this feedback.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Helen R (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Radfield Home Care have been visiting mother on a daily basis since she returned home after a period of respite in residential care, in June 2023.
They provided her with much practical help, but perhaps more importantly, they gave companionship throughout, which kept her spirits lively, whilst living

alone.
Over the months they reviewed her situation, and adapted their care plan to her changing needs; sometimes at very short notice.
Mother passed away recently, in her own home. Throughout the challenging final weeks the carers went above and beyond, supporting mum with compassion, respecting her dignity, and at the same time, discreetly supporting our family.
Thank you Radfield.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. Our sincere condolences from everyone at Radfield. It's really good that the staff were able to provide comfort and could tailor the care to your mother, ensuring the right support was given throughout. We will pass your comments on to the team who I know will be very proud. Best Wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from C M (Husband of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

They are a very good company and the carers are very good at their jobs they are trained very well and very professional in what they do and they take my wife out shopping and to trust places and sometimes take her to hospital appointments.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your lovely review. We will always look to adapt the care to suit your wife's needs and we are so pleased these work well for her. We will of course pass your comments on to the team who I know will be extremely pleased. Best Wishes.

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Review of
Radfield Home Care Epsom & Leatherhead
from Rob H (Son of Client) published on 12 November 2024

Submitted via Website • Report

Overall Experience

The team at Radfield was fantastic in their support and care for my mum. The care, compassion, and flexibility of the management team generally and particularly when dealing with the unexpected and crisis was exemplary.
I cannot rate them more highly.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave us a review. I'm pleased our services were 5 stars! Thank you again.

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Review of
Radfield Home Care Guildford & Woking
from Gill R (Daughter of Client) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Radfield Home Care was able to put in place assistance for my parents at relatively short notice and have been able to adjust the original plan to suit their needs. The carers are very professional and amenable. Basic care is undertaken alongside other cleaning, tidying, and chatting as time allows.
We

have been very impressed with the service offered.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We are happy we were able to get the care in place quickly. It's also really good to hear that the staff conduct themselves in a professional manner. We will pass on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Harrington C (Daughter-in-law of Client) published on 3 October 2024

Submitted via Website • Report

Overall Experience

We found Radfield Home Care after an internet search. We needed care for my mother-in-law as she was due to have her cataract done and we knew she would have needed regular care for a period of time. We were very satisfied with the length of the initial assessment meeting with the manager at my mother-in-law's

house. Very professionally conducted interview, ad hoc questions asked, special attention to the interest, needs, and character of the client, her desires, the things she would have liked or not, etc, all very relevant to the future interaction needed with the staff. All the staff and especially the one put in charge of my mother-in-law's needs and rotas, have been acting very professionally, caring, and often when needed gone beyond their duties to help her and make her feel at ease. Overall we are very pleased with the services provided and will continue to use them until needed and keep them as first choice for future situations should they arise. Review from the Daughter-in-law of the client.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind feedback. It's great that arranging care and support has been made easier by the professionalism of the senior team and that the care plan has been as personalised as it can be for your mother-in-law. We will also continue to try our very best to make sure the staff that visit her continue to be well-scheduled to ensure she remains at ease and adapts to everything at her pace. We will pass your comments on to the management and care team who I know will be very proud. Best wishes.

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Review of
Radfield Home Care Guildford & Woking
from Michael B (Client) published on 26 September 2024

Submitted via Website • Report

Overall Experience

My carer is wonderful, very efficient and a delight to have helping me, everything required is done expertly and quickly - marvellous! My carer is truly a carer, bathing done sensitively and cheerfully.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you so much for the kind feedback. We will of course ensure that these current high standards remain consistent for you. We will of course pass your kind words on to our team. Thank you again, and best wishes.

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Review of
Radfield Home Care Guildford & Woking
from M B (Wife of Client) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

I found the whole experience very good. The thoughtfulness found everybody extremely kind and helpful. Couldn't have wished for better.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We were very pleased the service so far has been a good experience. We do pay keen attention to how all of our clients feel throughout the process of receiving care, so it's really good to hear how kind our staff have been. We will of course be passing on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Epsom & Leatherhead
from Ellie M (Daughter of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience

Radfield has a wonderful group of carers working for them. Every one of them is warm and kind in their approach. Their skills and expertise are excellent in everything. We feel so fortunate to have found Radfield and they accommodated my mother's needs immediately. I recommend them 100%, they have helped

us so much. We now have a regular pattern of care set up and can't imagine how we coped without them. Thank you to the owner and her lovely team.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

I am blown away, thank you for such a glowing review, this means so much to me and the team. It's been an absolute pleasure getting to know Mum and being there to help navigate the support she wanted to stay independent.

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Review of
Radfield Home Care Epsom & Leatherhead
from Louise R (Daughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

My mum has had Radfield for a couple of months now. I have been very impressed by their service. The communication has been really regular and helpful.
The app shows lots of information about the visit, which enables me to get a sense of how Mum is each day and if anything needs sorting.
Mum has really

warmed to her carers, as she didn't feel she needed support when it started.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave a review. It's been really lovely getting to know Mum and being able to help her stay independent.

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Review of
Radfield Home Care Epsom & Leatherhead
from Dee L (Daughter of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience

Such a delight to deal with. They accommodated my mother's needs and were reliable professional and very approachable. As a new business, they are understandably enthusiastic and speedy to deal with all the necessary formalities in advance of booking. They unhesitatingly deserve to do well and we will

definitely call them again.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for your review. It was an absolute pleasure getting to know mum and making her stay possible.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from M B (Son of Client) published on 11 July 2024

Submitted via Website • Report

Overall Experience

Radfield Home Care has provided excellent care for my father at late notice after we were let down by other care providers. First-rate communication from initial contact to implementing my father's care. Thanks for everything you have done so far.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you very much for your kind feedback. We pride ourselves on making the process of setting up care easy for our clients, so it's really nice to be recognised for this. We will aim to maintain the high standards of communication as well from the team and look forward to your father continuing to receive a high level of care as well. We will of course be passing on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Caroline L (Daughter of Client) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Radfield Camberley were able to provide a regular care service at home for my dad at short notice following a reablement programme organised by the NHS following a hospital stay. The process of organising it was simple and dealt with very professionally by the care manager. In the two weeks we have

used the service I have been impressed by the amount of tasks the carers have been able to do on each visit. They are kind and caring and my dad is definitely a lot brighter in himself now he has a bit more company. Radfield have been flexible as we are still learning exactly what support we will need going forward.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for such lovely review. It's important that the whole care team - Manager, Supervisors, Seniors and most importantly our Care Professionals are all working to a high level. We also take pride in making sure we do our level best to make the process as smooth as possible. Your kind feedback will of course be passed on to the team. Best wishes.

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Home Care Providers Owned by Radfield Home Care in Surrey

Radfield Home Care Locations in Surrey (3)

Radfield Home Care Reviews in Surrey (71)

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Guildford & Woking

Radfield Home Care Guildford & Woking

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Guildford & Woking

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Guildford & Woking

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Guildford & Woking

Radfield Home Care Guildford & Woking

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Camberley, Farnborough & Fleet

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