Home Care Providers Owned by Radfield Home Care in Surrey

Radfield home care have provided me carers for the past 4 years. I look forward to them arriving and the company they provide me. They are always smiling and wearing their apron and gloves happily ready to get on with whatever I need help with. They gently remind me to take my medication, which is appreciated. My dogs know when the carers arrive in the afternoons and with their encouragement and support we take them out. This benefits both my physical and mental health. I wouldn't hesitate to recommend Radfield Home Care to anyone.

I'm really glad that we followed the recommendation we received. Yes, Radfield are more expensive than the previous agency we used, but for the peace of mind they have given they are is absolutely worth it

We are incredibly grateful for the excellent care and support provided to my mum, both previously and following her prolonged hospital stay. The team showed genuine compassion, patience, and professionalism throughout, helping her regain confidence and comfort during a very difficult time. Communication was always clear, and nothing ever felt like too much trouble. It gave our family great reassurance knowing she was in such caring and capable hands. Thank you for the outstanding service and kindness shown to her every day.

All the carers who visit Mum are cheerful, friendly and diligent, (and arrive on time to the rota) making sure she is happy with what they are doing for her. They also take time to chat to her which she particularly enjoys whilst she has the lunch they have prepared. She and the family are pleased that she made the switch to Radfield.

Absolutely superb service.We have used Radfield Home care to help my mother in law who requires assistance going to medical appointments and visits to her home after a recent operation. I could not recommend Radfield and their carers, more highly- they have been excellent. From the first interaction over the phone arranging the visits, to the actual care- really friendly and helpful carers to the feedback after appointments. Everything has been superb . It has been such a comfort to have them on hand as we live 40 minutes away and it is not always possible to be there for her with work commitments etc. I would have no hesitation whatsoever in recommending them to anyone seeking home care for themselves or a loved one. Thank you

The app is especially helpful, as I can see visit notes straight away and I can send requests, which the team always act on. Mum has never been let down, which gives me great peace of mind knowing she receives reliable and compassionate care. The team also contact me promptly if they have any health concerns. I feel confident that as Mum's needs change, the Radfield's team will continue to be by her side with reassurance, kindness, and excellent care.

I can not recommend Radfield highly enough. They have looked after my father for 2 years and he enjoys their visits every time. The carers go far beyond the care roll and are compassionate, kind and respectful and genuinely bring real pleasure and companionship to my fathers life. Getting older is not easy but Radfield have always been there for my father and myself.

I live in Europe so my fathers care and financial affairs are managed by me from a distance and Radfield is a valued partner. Nothing is ever a problem, situations that arise are always managed professionally and quickly and communication between us is excellent. Having them look after my father is one less worry for me as I know he is in great hands.

A truly professional, caring company.

provided.So, it's a pat on the back plus a Heartfelt Thank you to one and all.

The team were super-responsive and were working with us as soon as we found out my Dad was being discharged. The assessment was done within 24 hours and was extremely thorough. We felt in extremely safe hands and the whole experience was a credit to Cindy and team's professionalism.

My husband has received excellent care from Radfield. His carer is genuinely kind, caring and professional and he looks forward to her visits. She is always cheerful, always on time and reliable. She goes the extra mile to help and is a great help to me with extra jobs like changing the bedlinen. She also accompanies my husband to doctor and hospital visits, which would be a nightmare for me on my own because he has very limited mobility. The office staff at the agency are also invariably kind, friendly, helpful and flexible and their service is greatly appreciated. In conclusion, we feel that Radfield thoroughly deserve a 5-star review.

The visiting carers I have received, have been polite and professional in their treatment to my husband, who can be difficult at times, always on time, traffic permitting. I really have nothing else to say and if this doesn't go through this time I am giving up.

My Mother needs to go to hospital every Monday morning for a blood test ..normally my sister does this (coming out of work to do so ) this week she was unable to do this , I rang Radfields late Friday afternoon and asked if they could help us , it was no problem at all ,the lady on phone looked at Rotas and adjusted them right away .i then followed it up with an Email to confirm this . I had a replay almost straightaway . The ladies I speak to are always so helpful and will go out of their way to help if they can .they are so good at helping us takes a lot of worry from us .

I first had contact with Radfield when I came out of hospital in Octobner2025 after a 9 weeks stay. Iam unable to walk and rely on a wheelchair. The carers from Radfield are very patient with my needs and I have a visit from them three times a day. They are very caring in all they do in the monings they help me bathe, wash my hair, dress me and generaly make me very comfortable. On my nighttime visit they make sue I am comfortabley dressed in my night clothes and put me in bed. All of my carers have a very good sence of humour and we all et on exctremely well.

So I am extremely happy with the care and support that Radfield provide.

The Radfield team were a massive help to Mum & Dad from the time we met in hospital to arrange the care and onwards until Dad's passing. All your team were brilliant and the support and care you gave made a very difficult time for our family much easier to cope with. They were always on time and you accommodated immediately regarding overnight care which was essential in Dad's last few days. Dad was very fond of them all and was treated with not only care but genuine friendship and making him as comfortable as possible.

Although I've marked my review as November 2025, Radfield have been excellent right from my first contact with them in July when they came to discuss and assess needs. Their care and attention to detail has been excellent and the carers really do care. Mum's needs vary a little from day to day and week to week but the carers are easily able to adapt and discuss with mum what she needs. I can't say it any clearer than they really do care.

We always looked forward to our carer coming each day whether she was helping my husband get ready for the day or taking him out he was the focus of her attention. She listen to his life stories and took him to librarary and museum to fill in th blanks. She visited when he was in hospital and was by his side to the very end keeping a smile on his face. He told me he always felt safe with her.

From the start, my experience with dealing with all the staff has been very professional and the care has been amazing. The care package was put in place within 12 hours and then when we needed to change the timings, it was done straight away to accommodate my friends needs. The care from all of the carers have been outstanding. They have all gone far and beyond what was expected from them.. the communication I've had on the app has been brilliant and also when I've called and talk to someone about my friends needs I couldn't have asked for anything better than the service that they have provided. It has helped my friend recovery. thank you for that.

A heartfelt thanks to the team at Radfield, they responded very quickly and put an immediate short term care plan in for my Mum after falling and fracturing her pelvis. This was the first time that Mum has needed care and it was difficult for her to accept, the carers were all absolutely lovely, patient, kind and gentle - they were very respectful of what she did and didn't want. I'm so grateful for your help. Without hesitation, I'll be back should Mum need further care in the future.

Radfield have been helping with the care of my Dad for around 18 months and we have been very happy with the standard of care provided. Recently my dad had a fall and was discovered by his carer Debbie who was marvellous - she called the ambulance and myself and stayed with Dad until she knew he had been given the once over by the medical team and that I was feeling confident enough to take over his care. Her calm professionalism kept both me and my Dad calm in what were very difficult circumstances. After Dads fall it was clear that he would need more care visits than before and Radfield really stepped up and organised two extra visits a day with very short notice.Once he was discharged from the hospital at home team Cindy performed miracles and organised yet another new rota with less than a weeks notice that met my Dads wishes for an early and late visit and also used his favourite carers. So reassuring to be dealing with such lovely people - thank you !