Radfield Home Care in Surrey | 3 Home Care Providers

Review of
Radfield Home Care Guildford & Woking
from Christine C (Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

The visiting carers I have received, have been polite and professional in their treatment to my husband, who can be difficult at times, always on time, traffic permitting. I really have nothing else to say and if this doesn't go through this time I am giving up.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & WokingThank you for your feedback. We always take pride in ensuring that staff are courteous and do their best to build relationships. Thank you also for reflecting on their professionalism, this again is a focal point along with competencies. We will pass this in to the team, who I know will be very pleased. Best wishes.

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Review of
Radfield Home Care Guildford & Woking
from Louise B (Daughter of Client) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My Mother needs to go to hospital every Monday morning for a blood test ..normally my sister does this (coming out of work to do so ) this week she was unable to do this , I rang Radfields late Friday afternoon and asked if they could help us , it was no problem at all ,the lady on phone looked at Rotas

and adjusted them right away .i then followed it up with an Email to confirm this . I had a replay almost straightaway . The ladies I speak to are always so helpful and will go out of their way to help if they can .they are so good at helping us takes a lot of worry from us .

Reply from Richard Gordon, Director at Radfield Home Care Guildford & WokingThank you for your kind feedback. It's really important to us that we are responsive and put ourselves in the position of each client when it comes to making the initial arrangements. It can sometimes be quite overwhelming, so if we can lighten the pressure wherever we can it can make a lot of difference. Thank you also for your kind feedback on the care team and how prepared they are to go over and above for your mother. We are very proud of the staff who demonstrate real warmth and care in everything they do. We will pass this on to the team, who I know will be extremely pleased.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Peggy H (Client) published on 20 January 2026 Submitted via Website • Report

Overall Experience

I first had contact with Radfield when I came out of hospital in Octobner2025 after a 9 weeks stay. Iam unable to walk and rely on a wheelchair. The carers from Radfield are very patient with my needs and I have a visit from them three times a day. They are very caring in all they do in the monings

they help me bathe, wash my hair, dress me and generaly make me very comfortable. On my nighttime visit they make sue I am comfortabley dressed in my night clothes and put me in bed. All of my carers have a very good sence of humour and we all et on exctremely well.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & FleetThank you for your kind words. It's very important to us that the care plan fulfils everything you both need and want at those times of the day. Thank you also for the feedback on how the care team bond with you on a personal level as well, which we believe adds so much to the experience as a whole. We will pass on your feedback to the team, and I know they will be extremely pleased. Best Wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from J W (Daughter of Client) published on 16 January 2026 Submitted via Website • Report

Overall Experience

RadfieldHomeCare have supported myself and my elderly mother who has Alzheimers disease
since April 2025.
After my initial phone enquiry and first meeting with the Care Manager, I felt so relieved!
I found the Care Manager to be very understanding and supportive, I was assured that my mothers care

needs would be met .
The Carers that visit my mother are all very professional, kind and caring towards my mother.
The Office staff are also very polite and helpful whenever I phone to update them on my mothers medication
etc.
My mothers care is revised regularly at a meeting with myself and my mother. I am also kept to date with any
issues or concerns that the Carers notice regarding my mothers welfare.
So I am extremely happy with the care and support that Radfield provide.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & FleetThank you for your kind review. It's fantastic to know that the Care Manager and office team were able to reassure you with details of how we would meet your Mother's needs, and that the care team were able to demonstrate this at each visit. Thank you also for recognising how caring and polite the care staff are, and the efforts made to ensure changes are responded to. We will share your kind words with the whole team, who I know will be so proud with the positive impact they have made. Best wishes

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Review of
Radfield Home Care Guildford & Woking
from Paul M (Son of Client) published on 13 January 2026 Submitted via Website • Report

Overall Experience

The Radfield team were a massive help to Mum & Dad from the time we met in hospital to arrange the care and onwards until Dad's passing. All your team were brilliant and the support and care you gave made a very difficult time for our family much easier to cope with. They were always on time and you

accommodated immediately regarding overnight care which was essential in Dad's last few days. Dad was very fond of them all and was treated with not only care but genuine friendship and making him as comfortable as possible.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & WokingThank you very much for your kind review. It is so rewarding for us to know that we were able to immediately accommodate your Dad's needs in a short time to make things easier for everyone. It's great to hear that the team were professional, compassionate and built a great relationship with your Dad. We will of course pass your feedback on to the team, who I know will be very proud. Best wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from David F (Son of Client) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Although I've marked my review as November 2025, Radfield have been excellent right from my first contact with them in July when they came to discuss and assess needs. Their care and attention to detail has been excellent and the carers really do care. Mum's needs vary a little from day to day and week

to week but the carers are easily able to adapt and discuss with mum what she needs. I can't say it any clearer than they really do care.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & FleetThank you for your kind feedback. It's so nice to hear how much attention the team have paid to making sure the care meets your Mum's needs. It's also really great to know that the team are able to adapt to any alterations that are needed and that they show the compassion and care that you would want for your Mum. We will be passing on your feedback to all the team, who I know will be so pleased with the positive impact they made. Best wishes

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Review of
Radfield Home Care Epsom & Leatherhead
from A L (Wife of Client) assisted by family/friend published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

We always looked forward to our carer coming each day whether she was helping my husband get ready for the day or taking him out he was the focus of her attention. She listen to his life stories and took him to librarary and museum to fill in th blanks. She visited when he was in hospital and was by

his side to the very end keeping a smile on his face. He told me he always felt safe with her.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & LeatherheadThank you for taking the time to leave a review. It was an absolute pleasure getting to know you both and being there throughout your journey.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from S G (Friend of Client) published on 13 November 2025 Submitted via Website • Report

Overall Experience

From the start, my experience with dealing with all the staff has been very professional and the care has been amazing. The care package was put in place within 12 hours and then when we needed to change the timings, it was done straight away to accommodate my friends needs. The care from all of the

carers have been outstanding. They have all gone far and beyond what was expected from them.. the communication I've had on the app has been brilliant and also when I've called and talk to someone about my friends needs I couldn't have asked for anything better than the service that they have provided. It has helped my friend recovery. thank you for that.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & FleetThank you for such kind feedback. We are so pleased that the level of professionalism from staff and the care that's being delivered are at a high level. Thank you also for the recognition that the team are going above and beyond, that is always something that gives us real pleasure and we know the difference it can make. It's important for us to share this feedback with the whole team, so we will of course be passing on your kind words. Best wishes.

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Review of
Radfield Home Care Epsom & Leatherhead
from Sally A (Daughter of Client) published on 30 October 2025 Submitted via Website • Report

Overall Experience

A heartfelt thanks to the team at Radfield, they responded very quickly and put an immediate short term care plan in for my Mum after falling and fracturing her pelvis. This was the first time that Mum has needed care and it was difficult for her to accept, the carers were all absolutely lovely, patient,

kind and gentle - they were very respectful of what she did and didn't want. I'm so grateful for your help. Without hesitation, I'll be back should Mum need further care in the future.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & LeatherheadThank you so much for your kind words, and for reaching out and entrusting us with the opportunity to help your mum regain her independence. We understand how hard it can be to accept care for the first time, so it's wonderful to hear that our Care Professionals made her feel comfortable, respected and supported. We'll be sure to share your lovely feedback with the team.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Caroline L (Daughter of Client) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Radfield have been helping with the care of my Dad for around 18 months and we have been very happy with the standard of care provided. Recently my dad had a fall and was discovered by his carer Debbie who was marvellous - she called the ambulance and myself and stayed with Dad until she knew he had

been given the once over by the medical team and that I was feeling confident enough to take over his care. Her calm professionalism kept both me and my Dad calm in what were very difficult circumstances. After Dads fall it was clear that he would need more care visits than before and Radfield really stepped up and organised two extra visits a day with very short notice.Once he was discharged from the hospital at home team Cindy performed miracles and organised yet another new rota with less than a weeks notice that met my Dads wishes for an early and late visit and also used his favourite carers. So reassuring to be dealing with such lovely people - thank you !

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & FleetThank you for your very kind feedback. It's important that our care staff can react to emergency situations, as well as give reassurance and peace of mind. We are very proud to hear that the office team were responsive to the timescales, and ensured the care for your Dad was put in place to meet his needs and wishes. We pride ourselves on maintaining continuity of care, so having your Dad's preferred care staff in place I know will have been a huge benefit. We will pass your feedback on to all the team, who I know will be so pleased with the positive impact they made. Best wishes

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Jo M (Daughter of Client) published on 2 October 2025 Submitted via Website • Report

Overall Experience

My mother was finding it increasingly difficult to care for my father who has Alzheimer's disease. We are so pleased we found Radfield Home Care. Since they began daily visits a couple of months ago she has started to feel more like her 'old self'. The company make every effort to offer continuity of

carers and send a schedule a week in advance so my parents know who to expect each morning. The carers are very friendly and have taken time to get to know my parents. We've made a couple of changes to the care plan and have always found the office staff very responsive, updates have been made swiftly and efficiently. Knowing a carer is visiting every morning gives me peace of mind and had relieved some of the pressure of being a carer for my mother.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & FleetThank you very much for your kind feedback. It's so lovely to hear the positive change to your mother's welbeing. We always promote high standards of communication, which helps our team understand each person individually and build strong relationships. We are also really pleased with how the management team have reacted to changes, and will ensure the care plan is continuously tailored to meet your mother's needs and requirements. Thanks again, we will of course be passing on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Guildford & Woking
from Fiona K (Daughter of Client) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Radfield have been caring for my Dad for the last few years. They have been so supportive and helpful and have a wonderful relationship with my Dad, knowing him very well and always being respectful and accommodating of his wishes and what is important to him. They have removed a huge amount of stress

for me which has been so helpful. Dad has stable ongoing care that is able to adapt with his declining health. All the carers are so friendly and kind, nothing is ever too much. The communication is brilliant from the office staff and carers alike. They are very responsive and have always gone above and beyond to accommodate different requests. I'm so grateful to have them caring for Dad and know he is in great hands on a daily basis.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & WokingThank you very much for your kind feedback. We were very proud of how the team as a whole have forged such a strong bond with your dad. Over the last couple of years, we have tailored the care to his needs a wishes, and he has adapted incredibly well himself. It's a real privilege to work with you both, and it gives enormous pleasure to know the peace of mind you have as a result of the care we provide your dad. We will, of course, be passing on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Guildford & Woking
from Elaine H (Daughter of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

Radfield Homecare are providing an outstanding continuing service for my Dad. All the staff who visit are professional, kind and caring and seem to know exactly what needs doing. Their carer in particular is amazing. Her care, efficiency and ability to respond very quickly in some difficult situations

are just outstanding, as are her communication skills in keeping our Family informed. My Dad and his partner were not keen to have a care agency, and after 6 months with Radfield, they look forward to their visits and seeing their carer, particularly on the day that she takes them out each week. Thank you so much to Radfield and their care for offering such an outstanding service. I would highly recommend.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & WokingThank you for your feedback. It's great to hear that we were able to implement a specific service, which has been tailored to your father's needs. We take pride in the service we deliver, which we can implement in a way which alleviates pressure on families we support. It's also great to know that the care and support provided is at a high standard and you would not hesitate to recommend Radfield. We value all feedback, so If there's anything we can improve upon to enhance the value of the service you receive, please do let us know. Many thanks.

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Review of
Radfield Home Care Epsom & Leatherhead
from Mark H (Son of Client) published on 14 August 2025 Submitted via Website • Report

Overall Experience

The wonderful team at Radfield have been providing care for my father for several years now. Since I do not live in the UK, it is important for me that I know all my father's needs are taken care of. Over the years, the Manager and the team have been exceptional... they have provided excellent care

and, almost as important, given the distance, they provide honest and timely communication. The team always go above & beyond what we expect, and will do anything that is necessary for my father's comfort & well-being.
This means, when I do visit, there are no worries or problems to solve. I can simply visit and be a son. Which, for me, is priceless!

Reply from Karen Knapp, Director at Radfield Home Care Epsom & LeatherheadThank you so much for your kind words. We're truly touched to hear how much our care and communication have meant to you and your family. It's a privilege to support your father, and we're so pleased to know that when you visit, you can simply enjoy being a son. That really is what it's all about.

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Review of
Radfield Home Care Epsom & Leatherhead
from H J (Daughter of Client) published on 22 July 2025 Submitted via Website • Report

Overall Experience

Thankyou Radfield for continuing to provide high quality care for mum. She has been under their care since they first opened. In the last year, mum has been recovering from a broken hip after a fall. It is a long process, as she is no spring chicken, but the carers have definitely helped. At their

very best, they judge her moods (generally happy), engage her in a wide range of topics and share in lots of laughter. Their communication system is very good ,so keeping an eye on her from a distance is valuable for me. Thankyou everyone at Radfield.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & LeatherheadThank you so much for taking the time to leave such a lovely review. We're so pleased that our care has supported not only your mum's needs but also given you peace of mind from afar. It's been a pleasure to be part of her journey, and we'll be sure to share your kind words with the whole team.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Nikki L (Daughter of Client) published on 10 July 2025 Submitted via Website • Report

Overall Experience

My mother was struggling to care for my father, who has Parkinson's and was very resistant to getting help. However, we engaged Radfield's, initially for once a day and then extended this to twice a day and this supported them both. I appreciated getting the rota beforehand so that I could advise

them on who would be visiting and at what time. The Carers provided excellent care, with a couple of them being absolutely outstanding, especially one Carer who assisted my mother in contacting the paramedics when it was necessary for my father to go into hospital on two occasions. He has now been discharged into a nursing home because of his increased needs but we are grateful to the Carers who primarily looked after my father but ultimately supported them both!

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & FleetThank you for your kind feedback. It's so nice to hear how all aspects of the service we have provided have helped your parents as well as you on all levels. It is also fantastic for the care team to be recognised for the relationships they had with your parents and the professionalism they showed, especially when they needed to respond to concerns. We will of course pass your feedback on to all the team, who I know will be so pleased with the positive impact they made. Best wishes

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Review of
Radfield Home Care Guildford & Woking
from Dan T (Son of Client) published on 29 May 2025 Submitted via Website • Report

Overall Experience

The care provided by Radfield is excellent. Not only do they complete the agree tasks with professionalism but they are also proactive in making suggestions for evolving care needs. They are always sensitive to mum's mood and needs on any given visit. We could not ask for better

Reply from Richard Gordon, Director at Radfield Home Care Guildford & WokingThank you very much for your kind review. It is hugely rewarding for us to know that we have made a difference and your mother is being well looked after. It's great to hear that the staff are proactively monitoring changes that may lead to enhancements to your mother's care. We will pass this on to the team, who I know will be very proud. Best wishes.

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Review of
Radfield Home Care Epsom & Leatherhead
from Gill W (Daughter of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

We have used Radfield now for about 18 months. We chose this company as they advised they would always attend for a specified time and a planned time give or take a few minutes. i.e. If the visit is planned for 45 minutes from 8am, if they were delayed by 15 minutes, my mum would still get her full

45 minutes. The staff are well trained, courtesy and give good feedback with regular meetings to check both sides are happy. On occasions they have picked up meds or taken mum out on a trip, invited her to take part in activities even if she chose not to attend. We have installed cameras so we are able to monitor mum and the service she receives from the carers. The only negative is the turn over of staff but I guess this happens in the care industry. All staff are very polite and happy to communicate with me if I drop in during a visit. One carer is particularly kind and caring and fortunately does majority of the visits

Reply from Karen Knapp, Director at Radfield Home Care Epsom & LeatherheadThank you for your kind words and for trusting us to support your mum over the past 18 months. We're so pleased you've felt reassured by our consistency, communication and care, and we truly value your feedback on how we can keep improving. Your support means a lot to our whole team.

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Review of
Radfield Home Care Guildford & Woking
from Robert H (Client) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Radfield's Guildford team assisted me with washing, food prep and general household tasks after breaking my leg. They have been nothing short of wonderful. Right after my in home assessment they arranged a care plan tailored to my needs on very short notice. Radfield's team of carers are amazing

- warm, friendly, efficient, and willing to help with anything and everything. They've made navigating a difficult time so much easier. With so many seemingly similar choices for in-home care, I feel lucky to have found Radfield.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & WokingThank you for your kind feedback. We take pride in how we can adapt and tailor our service to meet individual needs. Thank you also for mentioning the caring and professional way in which the staff conduct themselves, it really is great to hear this being recognised as it plays a huge part in who we are as a team. We will of course pass on your feedback to the care team, who I know will be immensely proud. Best wishes

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Review of
Radfield Home Care Epsom & Leatherhead
from Ben P (Son of Client) published on 4 April 2025 Submitted via Website • Report

Overall Experience

When my Dad needed care that my Mum was struggling to continue to provide, we suggested using Radfield Home Care.
It was a tough decision for us to get a carer, but we were immediately blown away by the professionalism, attention to detail, and friendliness of the team, this gave us such confidence

to go for it, and it was so easy to set up and they helped every step of the way.

The care is second to none, my Dad now loves his weekly visit, he really comes alive when the carers take him out. We recently decided to increase it to twice a week for him and to give mum a much needed rest, which they both appreciate.

We are so glad we did it now, and can't recommend Radfield enough to anyone considering care.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & LeatherheadThank you for your really kind words, the team always try to adjust and adapt to help our clients so it's really great to be able to share this feedback.

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Radfield Home Care Locations in Surrey (3)

Radfield Home Care Reviews in Surrey (82)

Radfield Home Care Guildford & Woking

Radfield Home Care Guildford & Woking

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Guildford & Woking

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Guildford & Woking

Radfield Home Care Guildford & Woking

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Guildford & Woking

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Guildford & Woking

Radfield Home Care Epsom & Leatherhead

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