Alina Homecare in Worcestershire | 2 Home Care Providers

Review of
Alina Homecare Bromsgrove
from K K (Daughter of Client) published on 20 June 2025

Submitted via Website • Report

Overall Experience

We chose Alina care to provide extra help to mum and our family in January 2025. Mum was desperate to stay at home, however, as her dementia care needs increased Alina carers provided visits morning and evening. This helped relieve the pressure on family individuals providing care in the short term.

We found the communication app extremely useful as after each care visit we could read how mum was and whether any additional needs were identified. The staff ensured mum had a drink and snack before they left and spent time chatting to mum about her life.
Each time we contacted the office with requests for information on additional care packages the response was very prompt and extremely helpful.
Alina care provided a bridge to allow mum to stay home before she needed 24/7 support in a residential dementia care home and as a family we are grateful and would recommend Alina care.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your review. It was our pleasure to provide care and support for your mum allowing her to stay in her own home for as long as possible.

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Review of
Alina Homecare Bromsgrove
from K W (Daughter of Client) published on 16 June 2025

Submitted via Website • Report

Overall Experience

The lovely carers and staff at Alina Care company are absolutely fantastic!

They go above and beyond to help and support our parents.
We have complete peace of mind knowing if there is a problem, or there any changes in my parents health we will know immediately ! As we all live some distance

away that is very reassuring.
They are wonderful trustworthy team helping to keep mum and dad safe and well.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your kind review. We're glad you now have "peace of mind" that if there is any issues with your parents health that you will be informed immediately.

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Review of
Alina Homecare Bromsgrove
from Phil A (Son of Client) published on 16 June 2025

Submitted via Website • Report

Overall Experience

We found Alina to be an excellent home care provider where all the carers were friendly and helpful throughout the period of care. They were usually able to accommodate times that suited my parents as well.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us a review for the support we provided to your dad.

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Review of
Alina Homecare Bromsgrove
from J R (Daughter of Client) published on 13 June 2025

Submitted via Website • Report

Overall Experience

Alina provided care for our mom from February 2024 until June 2025. They were also there to support our dad. All of the carers were professional in their approach but also kind, caring and supportive of Moms needs. She enjoyed the friendly chats whilst the carers were looking after her. Unfortunately

Mom has had to go into long term care as her needs changed but without the input from Alina I'm sure this would have happened earlier. I would not hesitate in using them again and would highly recommend their services.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you very much for your review. It was our pleasure to provide support for your mum enabling her to stay in her own home for as long as possible.

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Review of
Alina Homecare Bromsgrove
from Julie C (Daughter of Client) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Alina Care were first class with their care package for my mother. The staff were not only efficient in all areas but were also friendly and always went the 'extra mile' when needed. I would have absolutely no hesitation in recommending Alina Care to anyone. The only reason we stopped using Alina Care

was that my mother became too ill to be cared for any longer at home.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your wonderful review. It was our pleasure to provide support for your mum and we hope she is now settled her her new setting.

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Review of
Alina Homecare Bromsgrove
from Julie K (Daughter of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Alina Home care Bromsgrove have been brilliant we started with them in February/March 25 with just a couple of visits a week to start with and this then developed into 4 times a day in line with mums needs, they accommodated visits around her needs with efficiency and dignity from the admin office down

to the carers themselves and I must say the carers that have come in to help mum have been a credit to the company they have gone above and beyond in caring for mum and this has been very much appreciated. They have taken the time to have a chat whilst also caring to her needs. The app that they use also gives you the opportunity to see what is happening on that day, so you are always kept up to date. If you are looking for a care company, I would fully recommend Alina Home Care.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you very much for your wonderful review of our service and our carers, it means a lot to us and we are pleased that you find the Birdie app so helpful and infomrative.

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Review of
Alina Homecare Bromsgrove
from Susan J (Daughter of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Alina Care went beyond their remit, showing dedication and compassion to my father in a difficult situation. Always cheerful, prompt and encouraging.
I felt they went the extra mile, always willing to make any changes to the plan we had asked for. I would recommend these caregivers.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your kind review. We appreciate you taking the time to do this and we're pleased you would recommend us and feel that we "went the extra mile"

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Review of
Alina Homecare Bromsgrove
from S H (Daughter of Client) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My Mum needed some support from September 2024 until she went into a care home in November 2024. I called Alina Homecare in Bromsgrove as they were local and I had seen some very good reviews. From the start of the process of setting up the care package, the lady was exceptional. Mum was very resistant

to having any support in the first instance but she was very patient and kind, explaining everything clearly and answering questions. The aim was to enable Mum to stay in her home as long as possible. Unfortunately, it wasn't long before we did need to move her. During the couple of months Alina was supporting, we had to change the care plan quickly with no notice and they did this with efficiency and understanding. All the care staff were lovely and Mum enjoyed having them visit after only a couple of days. I would not hesitate to recommend Alina Homecare Bromsgrove to anyone whose elderly relative needs home support.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your review. It was our pleasure to help and support your mum to stay at home for as long as possible. We hope she has settled well in her new setting.

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Review of
Alina Homecare Bromsgrove
from S B (Daughter of Client) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Can't praise this company enough. The carers are fantastic always going above and beyond what's required. They look after my dad and visit him twice a day and help with his care but more than that, they chat with him like a friend and not a client. Would highly recommend to anyone looking for home help.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us your review. We feel very honoured by your words, they mean a lot to us.

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Review of
Alina Homecare Bromsgrove
from C S (Daughter of Client) published on 6 November 2024

Submitted via Website • Report

Overall Experience

After Mum had been discharged from the hospital she needed help at home, we made an appointment with Alina who came out to visit Mum in her home almost immediately. She often gets the same carer enabling her to build up a relationship and recognition. We have needed to change visits on a few occasions

and Alina has always been supportive of this. I would recommend it to others.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us a review, we very much appreciate it.

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Review of
Alina Homecare Bromsgrove
from C F (Daughter of Client) published on 21 August 2024

Submitted via Website • Report

Overall Experience

Alina Homecare was very responsive and put together a care package for us at short notice. Their representatives were caring, kind, and professional. We were happy with the care they provided for our parents.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us a review, we appreciate it.

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Review of
Alina Homecare Bromsgrove
from Jill Y (Daughter of Client) published on 19 August 2024

Submitted via Website • Report

Overall Experience

Having been with Alina for the past 4 years their care and support for Mum is absolutely brilliant. Fantastic staff, from the carers to the administration team, no issue is too big to assist you with.
They have staff available to advise you and help with any queries that may occur even after hours.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and effort to leave your review. It has been and continues to be our pleasure to provide a package of care to your mum.

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Review of
Alina Homecare Bromsgrove
from J N (Daughter of Client) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

The Alina staff visit my mum 3 times a day for basic care needs, giving medication and providing food. Mum has dementia, but enjoys company and loves the carers having a chat with her. The carers provide a good service, and are kind and respectful.
Being able to see reports on the app and having a

copy of the rota are really helpful.
Thank you all.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and effort to leave a review for us. We're pleased you're happy with the care we provide to your mum.

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Review of
Alina Homecare Bromsgrove
from Ken P (Son of Client) published on 24 April 2024

Submitted via Website • Report

Overall Experience

Alina Homecare looked after my mother after she was discharged from hospital after a fall. Mother broke her femur and needed care help at home as she did not regain the mobility she previously had. Alina helped with getting her up, personal care, meal preparation during the day and putting her to bed

in the evening. They also helped with personal hygiene and medication. The carers are very friendly and Mum always looked forward to seeing them for a friendly chat in addition to their duties. The Alina managers were very good at keeping myself and my brother informed of any issues arising, and indeed helped manage problems as we ourselves were over an hour away. So picking up emergency prescriptions and small tasks like that were much appreciated. They also kept an eye on my father casting a caring eye over him even though he was not their charge, and letting me know of any issues with him. Alina were with Mum right to the end and I can't thank them enough for their care and compassion.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time and trouble to leave us a review and for your kind words. It was our pleasure to provide care to your mum and it meant a lot to us that we could be with her at the end.

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Review of
Alina Homecare Bromsgrove
from Andy C (Son of Client) published on 11 December 2023

Submitted via Website • Report

Overall Experience

Would recommend Alina without hesitation; They have looked after my disabled, housebound mother for several years now. The carers do everything from making her meals and attending to her hygiene needs to supervising her taking her medication.
Carers are friendly, and always have time for a chat. They

ensure she is comfortable and safe before leaving the house. The communication from the carers and management is excellent, letting me know if they have any issues or concerns.
I would like to thank the staff who came to care for Mom in the most professional and caring manner. They should be very proud of how they conduct themselves. She appreciates everything you do for her.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your review. Your words are very kind and are very much appreciated by us all. We are very proud of our carers and we will pass on your compliments to them.

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Review of
Alina Homecare Bromsgrove
from Jane L (Sister of Client) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience

My brother looks forward to the carers coming each morning. They are always very pleasant, and they know what they have to do and get on with it. They have a laugh and joke with him, and it makes his day.
As a family, we would recommend Alina to anyone.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to complete a review for us. It also pleases us that the carer visits make your brother's day. He is a pleasure to care for.

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Review of
Alina Homecare Bromsgrove
from R E (Client) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

I have used this service for 2 years.
A carer has provided excellent service every day, including Christmas Day and other bank holidays.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

It has been our pleasure to provide care for the past 2 years. We are happy that you are pleased with the service we provide.

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Review of
Alina Homecare Bromsgrove
from S I (Wife of Client) published on 31 July 2023

Submitted via Postal Card • Report

Overall Experience

The assessment team carried this out promptly and efficiently. The carers were all lovely. They treated my husband with respect and gave every assistance possible. Would highly recommend the care staff to anyone.
Assessment team very good also, but found the finance team (HQ) not so amenable, especially

for those who do not use technology.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for taking the time to leave us your review. We are pleased you were happy with our initial assessment and with the care and support that was then provided to your husband. We work closely on an ongoing basis with our finance team to ensure our support is also of high quality and accessible to all as we know this is important. Thank you once again for your lovely review.

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Review of
Alina Homecare Bromsgrove
from K H (Daughter of Client) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience

Dad is extremely happy with the care he is receiving. And very happy with the carers who make him laugh! Lovely to see him exchange with the carers. Feel Dad is in safe hands who look out for Dad. After having such a bad experience before Alina Homecare. Dad is a self-funder but not a man with plenty.

Unfortunately not able to discuss money with Dad so that is my only worry with the care!

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you for your kind review. The carers also enjoy engaging with your dad on a daily basis and they look forward to visiting him. It pleases us to know that you feel your dad is in safe hands with us after your previous bad experience with care.

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Review of
Alina Homecare Bromsgrove
from D E (Husband of Client) published on 19 April 2023

Submitted via Website • Report

Overall Experience

Following a fall during the earlier part of last year, my wife suffered severe depression caused by a lengthy stay in hospital. Having received some initial care we sort further help and were referred to Alina Homecare and found them to be most professional in the initial contact with us. Since agreeing

to accept what was agreed have been more than pleased with their service of care. We have found the office staff very pleasant and resolved any query to our satisfaction. The carers themselves give a service of care second to none. They are always very cheerful polite and on time. My wife and I are very pleased with the care that has been given and would not hesitate to recommend Alina Homecare to friends or family in the future. Another service liked is the rota sent weekly advising of names of carers and time due the following week.

Reply from Janice Williams, Registered Manager at Alina Homecare Bromsgrove

Thank you so much for such a wonderful review. Thank you for taking the time to leave this for us. We are very happy that you are pleased with the service we provide for your wife.

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