Alina Homecare in South Gloucestershire | 2 Home Care Providers

Review of
Alina Homecare Bristol North
from H H (Daughter of Client) published on 13 August 2025

Submitted via Website • Report

Overall Experience

Alina have been very responsive with changes to timing of care visits and additional visits to cover hospital appointments.

The carers are all appreciated and provide companionship. The manager at Alina North Bristol is especially helpful and responsive.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for taking the time to share your positive experience with the North Bristol Team. I am pleased to read how responsive, flexible and helpful the Manager has been. I will share your positive feedback with the carers, its warming to know they treat Mum with dignity and how much you appreciate it.

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Review of
Alina Homecare Bristol North
from Robert G (Partner of Client) published on 30 July 2025

Submitted via Website • Report

Overall Experience

Both my partner and myself cannot praise the carers from Alina more highly; charm, humour and "care", and on top of that excellent time-keepers. Has made a huge difference to the start of the day for us both.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your kind words, our highly trained staff really are amazing who really take pride in the job role. We are so happy that we have made a huge difference to your days. I will pass on your lovely review to our staff.

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Review of
Alina Homecare Bristol North
from Sue W (Daughter of Client) published on 30 July 2025

Submitted via Website • Report

Overall Experience

The care given to Mum has been reliable, predictable, caring and friendly from the start, so Mum has felt comfortable and listened to. She has been treated with dignity, kindness and understanding. The continuity of care has been really important and Mum loves her carer, looks forward to the visits,

feels good afterwards. Mum has a renewed zest after the visits. As Mum's carer, I felt great peace of mind once we started with Alina care. The daily reports are helpful and detailed, assisting me with meeting Mum's ongoing needs or informing me about an issue I was unaware of, eg contacting the GP using a photograph. Communication between myself and all carers has been excellent, and I believe this has deepened the overall care Mum receives. The care Mum has received from Alina is both physical and emotional, as there is always kindness and time for a chat. Mum feels safe, and so do I. Thank you.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely review which we will pass on to our carers. We are so glad that both mum and yourself are happy with the support received. We have a great team of staff who really do pride themselves in the care they deliver.

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Review of
Alina Homecare Bristol North
from Stephanie H (Daughter of Client) published on 14 July 2025

Submitted via Website • Report

Overall Experience

the carer provided is punctual, friendly and very good with Mum, Mum is so pleased with the attention that she is given Thank you to two members of staff in particular.
The personal attention is very thorough and thoughtully provided.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you so much for your lovely review, we are so happy that you and Mum are pleased with our services. I will pass on your kind words to our carer.

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Review of
Alina Homecare Bristol North
from V R (Client) published on 8 July 2025

Submitted via Website • Report

Overall Experience

I'm very housebound nowadays. So occasional outings to meet up with friends and visit beautiful places are a real treat for me.
I went out with my carer from Alina care north Bristol driving us to meet one of my friends and watch a lovely entertainment in the garden of a very old house. It was a

lovely afternoon, with sunshine, good company, music, talk, dancing and ,of course, lovely cakes and drinks made by the Country market ladies.. My Alina carer was helpful throughout and a good driver. I would not have been able to go out without her help.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you very much for your lovely review, we are so happy we could make your day as great as it sounds. we will pass your review on to the carer.

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Review of
Alina Homecare Bristol North
from Caroline H (Daughter of Client) published on 3 July 2025

Submitted via Website • Report

Overall Experience

Alina care stepped in and helped us when were were desperate caring for my dad at the end of his life. Everything took so long to kick in with the NHS care system and my dad was deteriorating faster than we could cope. Every contact with the manager at Alina care was so reassuring. The team acted fast

and were so kind and understanding. We really appreciated their compassion when life was at its hardest. Thank you to everyone.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your kind words, we are so glad that we were able to support you as a family and make things a little easier for you all.

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Review of
Alina Homecare Bristol North
from Linda M (Daughter of Client) published on 11 June 2025

Submitted via Website • Report

Overall Experience

We are very pleased with the service and patience the carer have when dealing with my father and my step-mother and all the carer workers have been lovely and my father now very much looks forward to their visits.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review we are so happy we have made a difference to your father and step-mum. The carers look forward to visiting them.

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Review of
Alina Homecare Bristol South
from Amanda P (Daughter of Client) published on 23 May 2025

Submitted via Website • Report

Overall Experience

I'm very pleased with the level of service provided by Alina Homecare. The visiting carers are friendly, supportive and very kind to Mum. They are quick to report and feedback to the family if there are any concerns about Mum which is very reassuring.
The office staff are very friendly and quick to

adapt and accommodate any changes necessary to Mums care. The Birdie App is also a great idea as it allows you to see how visits have progressed.
I would highly recommend Alina Homecare Bristol South.

Reply from Amelia Wells, Branch co-ordinator at Alina Homecare Bristol South

Hi! Thankyou so much for this wonderful review. We are so glad to hear that you are finding all of our staff very helpful and are finding the Birdie app useful! I will be sure to share this with the rest of the team.

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Review of
Alina Homecare Bristol South
from Rosemary M (Wife of Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

Alina has been a very easy and helpful company to use.
The carers and admin staff are all friendly and efficient.
My husband has very advanced dementia. The carers are patient and helpful and give sensible advice.
There has been only one minor issue which was promptly addressed and resolved.
I

thoroughly recommend this company.

Reply from Amelia Wells, Branch Co-ordinator at Alina Homecare Bristol South

Hi, Thankyou so much for your lovely review. We are delighted to hear you have such a positive view of our carers. I will be sure to share this review with the care team!

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Review of
Alina Homecare Bristol North
from Jessica N (Daughter of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Am really happy with the care that my mum receives from Alina care. The carers are brilliant looking after my mum. We have seen a big difference in her mood after they have visited. The office team are also really responsive and flexible to our requirements. Thank you all so much.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review and for choosing Alina Homecare North Bristol we are so happy to hear mum is enjoying our carers visits. We will pass on your lovely review to our carers.

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Review of
Alina Homecare Bristol North
from Emily M (Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Right from the "get-go" my husband and I found your North Bristol team wonderful!
We were both in our 80s and finding living in our flat with no help increasingly challenging (Parkinsons & Lymphodema). Through Bristol North we received professional help from upwards of 10 carers at

varying times of day., Some were completely new to the profession but were admirably supervised by the manager and her colleague.
We are now both resident in a Care Home but will always appreciate what Alina Home Care Provider did for us at a difficult juncture.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review, we value our staff very much and we are so glad we made a difference to you and your husbands life at the time that you needed it. We always work to a high standard to provide quality care. We wish you and your husband well.

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Review of
Alina Homecare Bristol North
from Katie Y (Daughter of Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Alina have been very responsive to my parents' needs and provided a high level of care and supervision of that care. We have had a very personalised approach and genuine commitment to providing the best services for my parents. I feel that my parents are in very safe and professional hands.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review on our services. We are so happy that as a family you know your parents are in safe and professional hands. We are so proud of our staff and we will continue to provide a high level of care and support.

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Review of
Alina Homecare Bristol South
from Claire H (Daughter of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Very helpful and friendly staff, nothing negative to report. From the first visit of introducing themselves they have been very efficient and professional. The app is a brilliant idea as you can see when the visit is completed and what they have done. Would highly recommend Alina homecare.

Reply from Jenny Vines, Care Coordinator at Alina Homecare Bristol South

Thank you for taking the time to write a review, it's lovely to hear you are finding the service helpful and we are efficient. I will share this with all the team.

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Review of
Alina Homecare Bristol North
from Sue L (Daughter of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Mum who lives alone has used Alina Homecare for over a year. The carers have been extremely professional and friendly. The office staff are very quick to reply to my emails and adapt to last-minute requests all the time. Over the last few days, Mum became quite ill and before being taken to the hospital,

the carers changed the usual visiting schedule and came in several times a day to check on her, calling the doctor and finally an ambulance when they felt it was needed. As Mum lives alone, Alina Homecare has given me such peace of mind. I know Mum has been well looked after. I can't thank all the staff enough. I highly recommend Alina Homecare to anyone who needs care and support.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you very much for your review, this means so much to us to know Mum was well looked after and both you and Mum had the support you needed. I will pass on to our lovely care staff your kind words. We really are blessed to have such wonderful staff here in North Bristol and such wonderful clients.

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Review of
Alina Homecare Bristol North
from R S (Daughter of Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Alina Home Care North Bristol are a really great team of care providers. Their communication is excellent and they demonstrate a genuinely person-centred approach. The office team were great when we needed help and with getting care organized at a really tricky time. They came to see us and talked us

through everything and they were always on hand to answer queries by phone (at all hours). The carers were calm, kind, efficient, considerate and cheery. They looked after Mum (and the cats!) so well and they supported Mum to live in her own home for as long as she could. They made a huge difference to her quality of life, allowing her to be as autonomous as possible in the face of ever-encroaching Parkinson's Disease. Thank you all.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, our carers are very fond of Mum and they miss visiting her. We are so happy we were able to support Mum and yourself at a tricky time. I will pass on your kind words to our carers. North Bristol is a very dedicated team and we are very proud of our staff.

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Review of
Alina Homecare Bristol South
from M R (Son of Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

I'm happy with the service provided but am concerned that Mum feels unable to ask the carers to do stuff for her. She cut her wrist the other day but instead of asking the carer to attend to it phoned a neighbour to come round. She is also always complaining about how expensive it is but the charges

are typical. All the carers I have met whilst at Mum's have been very pleasant and Mum is obviously comfortable with them so her reluctance to ask for assistance is puzzling and may be purely to do with her erroneous (in my opinion) fear of cost.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for your kind review of our care services. Mum is a delight to support and we're really pleased to hear that Mum is really comfortable with her care team and that you've also found the team to be pleasant. We strive to deliver the highest quality care service for the best value for money so we're pleased you recognise this. The care team are always happy to support your mum with her needs and requirements, nothing is too much trouble.

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Review of
Alina Homecare Bristol North
from J K (Son of Client) published on 4 October 2024

Submitted via Website • Report

Overall Experience

The manager and all the team at Alina were simply outstanding. Right from the get-go, communication was always brilliant and everything was set out in clear and simple terms which was greatly appreciated as there were a lot of plates spinning in our lives at the time when we first approached them. The

carers were lovely and very understanding towards my mum's needs and we always felt as if we were in safe and capable hands.

Alina's carers primarily visited mum during the daytime but after a particularly arduous stretch in the hospital, we took advantage of their 'live-in carer' service. This was brilliant and much-needed! As was typical, everything was arranged very efficiently and the carer herself was an angel. Mum sadly passed not so long ago. Whilst it still hurts to think that she is gone, I am genuinely grateful to the team at North Bristol Alina for caring so brilliantly for my mum as I am sure they made a hugely positive difference to her quality of life in her final months.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a lovely review and rating, we are so glad we as a team were able to make life easier for both Mum and family. Mum will be missed by our lovely team of carers.

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Review of
Alina Homecare Bristol North
from David M (Son of Client) published on 21 August 2024

Submitted via Website • Report

Overall Experience

This is a care company that actually CARES. The manager is excellent and goes above and beyond to support her clients and their families. The contrast between this company/branch and many of the others is stark. So many are just not interested and seem desensitised to the human element of care; the

management hides behind rules and regulations. In comparison, the manager is incredibly responsive and adaptable, and her team is skilled and experienced. My dad recently died and I don't know what we'd have done without them in those last days. The support was truly remarkable. I highly recommend Alina Care Bristol North.

Reply from Sally Butler, Branch Manager at Alina Homecare Bristol North

We are most appreciative of this review and your kind words about our responsiveness and overall approach. It was a privilege to support your dad. We have shared this review with the Team. Thank you once again.

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Review of
Alina Homecare Bristol North
from Donna M (Sister-in-law of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

I am writing regarding the home care service my relative is receiving from Alina. We are all impressed with the support from everyone involved at Alina. The assessment process was arranged very quickly, was very smooth, sensitive, professional and thorough. One member of staff in particular was just

so reassuring. Carers (mainly two in particular) were identified for my sister-in-law that have built a fantastic relationship and are always very thoughtful and kind. She really values their care and support. Initially she was receiving 3 visits a week. Soon after this needed to be increased to every day and then twice a day. This was all managed so well by the team and the same care workers have remained involved. The consistency of both carers and the timing of visits has been fantastic.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you so much for your kind review, we are so glad we can support your sister-in-law. Our carers enjoy visiting her and have built such a wonderful rapport with her. Our office staff are very highly trained to support both families and clients, to make it a smooth transition.

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Review of
Alina Homecare Bristol North
from Caroline H (Daughter of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

The manager and co-ordinator at Alina (north Bristol) were always kind and very quick to respond when required. I couldn't have asked for more from them both.
All carers who attended my dad were very very kind and had a special bond with him and he always had a good relationship with them all.
I can't

praise all at Alina Homecare enough.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, we all loved your dad very much and it was a pleasure to have cared for him till the end. I will pass on your kind words to our fantastic team of carers.

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Alina Homecare Reviews in South Gloucestershire (101)

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