Alina Homecare in Wiltshire | 3 Home Care Providers

Review of
Alina Homecare Salisbury
from S H (Daughter-in-law of Client) published on 16 July 2025

Submitted via Website • Report

Overall Experience

By the very nature of their care to our mum/ mum-in-law the Alina team in Salisbury gave our family total confidence about mum being in really good hands during her daily visits as we all live a fair distance away. The notes were always robust and informative and the senior managers held phone calls

with us if discussion was warranted so that we could follow up any respective dialogue with Mum. On many occasions the staff went the "extra mile" particularly in some challenging circumstances and also when Mum had to have some hospital visits in the latter section of her care package (flexing or extending visits on some occasions)
Mum certainly mentioned regularly about her "favourite" carers and we know that the team always adapted their care to suit Mum's wishes and requests, they were kind, patient and responsive (with a direct but polite approach if necessary)
Thank you to you all.

Reply from Karen Lapsley, Registered Manager at Alina Homecare Salisbury

Thank you so very much for such a heartfelt review. We were privileged to have supported Mum for so long, she was one of a kind and is very much missed by her team of carers. We take pride in the teams willingness to go the extra mile- it's what we expect from them, so thank you again for acknowledging this. Your appreciation will be passed onto them all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from Elaine L (Wife of Client) published on 15 July 2025

Submitted via Website • Report

Overall Experience

From the first day that my husband came home from hospital the girls friendly and cheerful care was everything my husband needed. The girls were always confident and caring which put my mind to rest when leaving them to look after my husband.
I am sure that due to their great care it helped towards

my husband's much faster than expected recovery.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for this positive review, it was a pleasure caring for your husband and helping with his recovery, I will pass this onto our care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from D L (Son of Client) published on 8 July 2025

Submitted via Website • Report

Overall Experience

I never thought my mum would accept carers in her home after the negative experience we had when she came out of hospital last year.
I sought recommendations from 2 separate sources for carers and both independently said Alina were absolutely superb.
They were not wrong, after just 5 days I went

abroad as planned and after 3 days we agreed mum needed to go into hospital. They helped me out and were on hand to restart care on her discharge 2 days later.
I receive daily reports and if there is an issue or a concern, they always call for clarity or awareness.
They have stayed longer than the scheduled time as they truly care for my mum.
I have TOTAL trust in them and mum looks forward to her twice daily visits which I never thought would happen.
The manager and his team are excellent, great communicators but most importantly they genuinely care. I cannot thank them enough and NOTHING is too much to do even when mum is challenging when she is confused.
Thoroughly recommend. 5 Gold Stars.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for the kind feedback, it has been a pleasure to care for mum to date and to work alongside you to get this positive outcome. I will pass this feedback onto our branch and care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from A B (Daughter of Client) published on 19 June 2025

Submitted via Website • Report

Overall Experience

This is the second time we have needed Alina Homecare to support our mother. We all have absolute confidence in the organisation based on our previous experience. It'starts with the management team. Thank you to the staff for working with us and finding the best way to help our mother. Then the team

of ladies in the care team. All 100 % professional. They make our mother feel so safe and supported. Always courteous and thorough with whatever the requirements of the visit are and above all thoroughly lovely people. Due to our mother's age and ongoing physical challenges we know we can call on them again to support her and us as we work things out.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for taking the time out to write this review, your mum is a pleasure to care for and we appreciate your help and communication to help the package run so well. We are only a phone call away if ever need us in the future and I will pass on your feedback to our dedicated care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from A F (Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Wonderful service, every member of staff who came was kind, friendly and extremely helpful.
The care and attention to detail made every visit a happy experience.
Thank you for looking after me, during a difficult rehabilitation.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you for taking the time out to complete this review, it was a pleasure helping you with the rehabilitation phase of your care. I will share this with the team, and we are only a phone call away in the future if you need any future assistance. Thank you for being so welcoming.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from Mary G (Civil Partner of Client) published on 7 April 2025

Submitted via Website • Report

Overall Experience

My partner has daily visits to assist with washing and dressing following a serious accident earlier in the year. The carers who visit him are kind, courteous and professional and despite the difference in ages and background communicate very well with him. They are all 5* and turn up on time. I cannot

recommend them too highly.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you for taking the time out to complete this review. It has been a pleasure visiting your partner to date and we appreciate you being so welcoming to the team. I will pass on your feedback to the care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Trowbridge & Chippenham
from Beverley S (Daughter of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Having Alina come to the home for my mum has been a godsend. They have always been extremely supportive, friendly and understanding of my mum's needs. Being alone has been difficult for her so these visits have cheered her up and she feels safe too. Looking forward to the carers now taking her out occasionally

to get her out and about again. Keep up the good work!

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for your wonderful review, we are so pleased you are happy with the care and support we give to your mum. I will pass this wonderful review on to the team. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from Paul T (Son of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

I cannot recommend the manager and the team at Alina Devizes enough. I never thought that my mother would accept carers, but she did. Initially, she tried reducing the number of visits, but she ended up requesting an increase, largely because she enjoyed their company. This is down to the effort that

went into understanding my mother's needs and then in finding two carers who were perfect in supporting her. Thank you again.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for the kind feedback, continuity of care staff is an important aspect of our care delivery and it is great that mum has responded so well to the care. I will pass on your feedback to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Trowbridge & Chippenham
from Susan T (Cousin of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My cousin fell in her home and due to the poor service of the NHS ambulance, she was left on the floor for 22 hours. Alina care stayed with her until the ambulance eventually arrived and kept her as comfortable as possible,
Whilst in hospital my cousin suffered from delirium and would not let the hospital

staff attend to her needs but the Alina staff visited her and she allowed them to wash, change and feed her.
We have been very grateful for the care they have shown to my cousin.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you for your lovely review, we are so pleased that you are happy with the support we have been providing to your cousin and that she is being well looked after. I will pass this on to the team. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from Neil M (Son of Client) published on 15 January 2025

Submitted via Website • Report

Overall Experience

I have been using Alina Homecare since November to assist me in the mornings with help to get my mother up, carry out personal care duties and assist with getting her dressed.
All carers have been fantastic, friendly and go above and beyond their call of duty. Communication has been second to none,

with several courtesy calls to check I am happy with everything. Schedules and rotas are given well in advance which is great to be able to make plans around and the office has been more than accommodating if a time of visit needs changing.
I would certainly recommend their services to others, professional, prompt and a lovely group of caring individuals who go out of their way to make Mum feel special and important.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you very much for leaving this review, it has been a pleasure caring for mum to date and we look forward to working alongside you in the future, I will share your feedback to the care and branch team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from Kirsty Y (Granddaughter of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Cannot recommend the manager and the Devizes team enough!
Absolutely brilliant!
We are overwhelmed with their support for my gran.
Nothing is too much! They just want to deliver the best they can!
Thank you so much!

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you for taking the time out to leave this review, we always endeavour to go above and beyond. It has been a pleasure caring for gran and working with you to date to achieve some tangible outcomes. I will pass this feedback on to our care and branch team and we look forward to maintaining our standards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Trowbridge & Chippenham
from Penelope B (Daughter of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

We started working with Alina a few months ago when we realised my mum needed more help in her home and importantly more company as she was really struggling with living alone.
From the very first interaction with the lady in the Trowbridge office, the whole experience has been absolutely first-class.

She quickly understood the sort of help my mum needed and worked with me to put a thoughtful and practical care plan into place very quickly. The documentation to support the care plan was the first important step - this was comprehensive and professional and was executed with minimal fuss and excellent support.
Since getting Mum's care plan in place she and her team have been extremely flexible and adaptable, responding to our many requests. They have also highlighted where they have concerns and made suggestions as to where extra help can be provided in the future. Having the Alina team helping my Mum has been a huge relief to me and a great comfort to Mum.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for your wonderful review, we are so pleased to hear that it is having a positive impact on Mum and that it is giving you the reassurance that Mum is being looked after well. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Trowbridge & Chippenham
from Chelle B (Daughter of Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience

Finding a care company is a daunting thought, trusting someone else to care for my mum the way I expect and treat her with dignity and respect. Well, I truly have found the best company and I sincerely mean this, from the very first visit with the managerial staff through to meeting the caring staff.

Everything has been wonderful which really does give me great piece of mind and I find the app very reassuring that all is well. All the staff are so friendly and kind, my mum feels well looked after and she is my main priority, nothing is too much trouble and I'm so thankful I found this company, the staff are honestly fantastic.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for this lovely review, we are so pleased that you feel that your mum is being looked after really well and you are happy with the support that we provide. I will pass your wonderful feedback on to the team. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from Denise S (Daughter of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience

We didn't know where to start when both our parents needed care at the same time but thankfully Alina was the first to respond to our enquiries and we couldn't be happier. Every carer that has come to their home has been outstanding, we wouldn't hesitate to recommend them.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you for taking the time out to send us this review. It has been a pleasure to help with Mum and Dad to date. We will pass on your positive feedback to the care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Trowbridge & Chippenham
from Robert F (Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

I have been a service user of Alina Homecare in my hometown ever since my homecoming from stroke rehab and have at all times found their service wholly professional, reliable and truly excellent.
I wanted a holiday with my family and my son together with his son and as a result, stayed again many years

later at a very well-known holiday destination. Trowbridge branch stepped up to the plate and provided my care and were just ideal and perfect. What has always been a really good feature of Alina coming to my home in is that they are excellent in blending in with my longstanding and longsuffering wife and family a feature that was entirely true also of Alina Trowbridge.
Alina Brighton provides me with a weekly rota and invariably lists their excellent carers as professional carers, a term that definitely applies to the Trowbridge branch too. In short bravo to Brighton and Trowbridge branches!

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you Robert for your lovely review, we are so pleased that you had a wonderful holiday and that we were able to support you so you could enjoy a holiday with your family. We hope to see you again. Many Thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Salisbury
from J C (Client) published on 16 October 2024

Submitted via Website • Report

Overall Experience

I am really happy with my carer. She's very kind, gentle and above anything very caring. She's always on time. Apart from once when she was ill and informed the office of this. They (the office) were meant to inform me of this and that another carer would call but I had no phone call, therefore I got

myself dressed etc. Sometime later a carer did call but I could not face getting undressed/dressed again. Although the carer did visit I was still charged for the visit. Was this an office blip as if I'd had a phone call to inform me that my carer was sick but someone would be calling I'd have been prepared.

Reply from Charlotte Wells, Operations Manager at Alina Homecare Salisbury

We're really pleased you are so happy with your carer and that you feel she is kind, gentle and caring. If your usual carer is ill, as soon as we know, we will immediately arrange for an alternative carer, which we did in this case, usually without any disruption and on time too. We always review these changes afterwards to make sure they go as smoothly as possible for our clients and we adapt things so that our care and management can be as responsive and communicative as possible. Thank you once again for this lovely review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from Fiona M (Daughter of Client) published on 4 September 2024

Submitted via Website • Report

Overall Experience

Our experience with Alina Home Care has been nothing but positive. The standard of care is high and all the carers providing support to my mum have been professional caring always polite and very respectful. They have helped us through difficulties and helped problem solve. The communication with the

manager is excellent. Thank you all.

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good morning, thank you very much for taking the time out to complete this review. It has been a pleasure caring for mum to date and thank you for recognising the branch team's efforts. I will pass on your comments to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Salisbury
from M M (Client) published on 22 August 2024

Submitted via Website • Report

Overall Experience

I am very happy with the service. The carers arrive as promised and are very helpful with numerous things around the house. The office staff have been very helpful and have always answered any questions I have asked.

Reply from Jack Green, Branch Manager at Alina Homecare Salisbury

Thank you for your time submitting this lovely review, your kind words will be shared with our team. We strive to provide person-centred care and we look forward to continuing to deliver this and work closely with you in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Devizes
from Maggie A (Wife of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience

When we moved to the area we were apprehensive about leaving our carers as we had a very good team there. I searched online reviews and approached Alina as our first choice. Luckily they were able to provide the care we needed and were very helpful about adjusting times to suit our requirements.
We

needn't have worried - from the very first visit, the staff and management have been excellent. Carers are friendly and kind while also being professional. I love to hear them laughing with my husband as they lift his spirits and encourage him. I know that I can rely on them every day for the support that makes it possible to keep my husband at home with me instead of being in a care home. I can't recommend them highly enough to anyone looking for carers!

Reply from Dean Moxom, Registered Manager at Alina Homecare Devizes

Good afternoon, thank you taking the time out to leave us a review. Your feedback is most welcome, I will pass this onto the team. It has been a pleasure to care for your husband to date and thank you for being so welcoming.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Trowbridge & Chippenham
from Jennie S (Wife of Client) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

We are delighted with the Alina carers and all in different ways, go way and above what is expected of them.
When we had earlier in the year some horrendous weather, we were never let down, and however hard their trip to get in here, they always walked through the door with a smile. I would without

doubt recommend Alina Homecare, nothing is ever too much, and their interaction with my husband makes him smile.

Reply from Bonita Aylesbury, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for your lovely review, we are so pleased you are happy with the care and support we give to your husband. I will pass your wonderful message on to the rest of the team and I am sure it will make their smiles even brighter the next time they walk through the door. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Alina Homecare in Wiltshire

Alina Homecare Locations in Wiltshire (3)

Alina Homecare Reviews in Wiltshire (125)

Alina Homecare Salisbury

Alina Homecare Devizes

Alina Homecare Devizes

Alina Homecare Devizes

Alina Homecare Devizes

Alina Homecare Devizes

Alina Homecare Trowbridge & Chippenham

Alina Homecare Devizes

Alina Homecare Trowbridge & Chippenham

Alina Homecare Devizes

Alina Homecare Devizes

Alina Homecare Trowbridge & Chippenham

Alina Homecare Trowbridge & Chippenham

Alina Homecare Devizes

Alina Homecare Trowbridge & Chippenham

Alina Homecare Salisbury

Alina Homecare Devizes

Alina Homecare Salisbury

Alina Homecare Devizes

Alina Homecare Trowbridge & Chippenham

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers