Alina Homecare in Kent | 2 Home Care Providers

Review of
Alina Homecare Tonbridge & Tunbridge Wells
from C S (Daughter of Client) published on 11 August 2025

Submitted via Website • Report

Overall Experience

After calling round several care company's I came across Alina Homecare. Mums been having them for several months now and I'm 100% impressed. The manager and her team of girls have shown nothing but care, compassion and dignity to mum since they have been visiting. They are highly professional and

super friendly. Mum looks forward to there visits and like a cheeky laugh with them. Nothing seems to much trouble for these girls. The communication and app means I can check on mums call regularly. I would highly recommend this company my mum once said to be " there not good there excellent"

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge Wells

Thank you so much! This is so lovely to hear that mum is happy and that you are 100% impressed. We thoroughly enjoy supporting mum throughout the week. I will be sure to pass these lovely comments on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from Janine M (Daughter of Client) published on 24 July 2025

Submitted via Website • Report

Overall Experience

We can always rely on the Alina carers. They are attentive, hard working, empathetic, always happy to provide the best care possible. Time keeping is good. Carers are professional CQC registered. Office staff take on any concerned and work with the client to provide the best possible service. TheApp

is an excellent way of keeping in touch with the level of carer during each visit. The time recording and invoicing could be better as there is room for improvement however this is being addressed and I am sure it will improve in the coming months.
All in all, I would be happy to recommend purely for peace of mind and professional services to the client at all times.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you for such an honest review, We appreciate your kind words and complimenting our team as a whole, along with acknowledging our Passion in delivering Quality Care. It is so important to us that not only our Client's, but also family and those closest to them feel supported at all times and if we can make life that little bit easier for them, we will endeavour to do so. We find it is important to give all clients and their family members the opportunity to be heard and to provide us with their honest feedback, which is why, as a company we have regular review meetings so we can address any concerns in a responsive way. I am happy that you were given that opportunity and we could work together so improvements could be made. We love supporting your Mother, she is always a delight and we love reading to her! Kind regards,

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Tonbridge & Tunbridge Wells
from Patricia F (Client) published on 22 July 2025

Submitted via Postal Card • Report

Overall Experience

Overall my care has been very good. The ladies are very helpful and kind. I am treated as a friend and not as a liability. Their care is of value to me.

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge Wells

Thank you for you lovely review, we are so pleased you feel you have good, friendly care from your carer Team. We will pass on your kind words to your carers. Thank you once again for taking the time to leave this review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Tonbridge & Tunbridge Wells
from David M (Son of Client) published on 25 June 2025

Submitted via Website • Report

Overall Experience

I rang a few local care providers and selected Alina based on initial conversation with the manager who was the most upbeat and positive individual I spoke with.
I was looking for 24x7 care for my 93 year old mother who was struggling to recover from breaking a hip, both physically and mentally.
The

care requirement was for one week and at very short notice.
I subsequently met with the manager and her area manager who were both helpful, professional and understanding re the timescales and circumstances.
The actual carer allocated was very professional, engaged and positive. All friends and family (including Mum) were complimentary about her attitude, personality and contribution.
I spoke and met with her (carer) on a number of occasions to discuss progress and problems and was always reassured to know that all matters were being managed to my satisfaction.
I would have no hesitation recommending the service and people I dealt with from Alina

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge Wells

Thank you for your kind review. We are pleased that you would have no hesitation recommending the service. This will be passed on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Tonbridge & Tunbridge Wells
from Sue B (Daughter of Client) published on 25 June 2025

Submitted via Website • Report

Overall Experience

We hired Alina Homecare in February to ensure my mum was checked on twice day, given medication and given general company as she has dementia. The company within Tunbridge Wells had only just started but we were greeted with professionalism and a wonderful small but perfect care team. I could not have

asked for more. The one and only reason we no longer use the team is because mum had to go into a residential care home due to her deteriorating condition but will be forever grateful to this brilliant caring team to enable my mum to stay in her own home for as long as possible. I can highly recommend there services.

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge Wells

Thank you so much for your lovely review. We are so pleased to hear that you could not have asked for more! I will share your kind words with the team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from David I (Husband of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience

From the initial home visit assessment by the Alina Manager to discuss home care needs for my wife everything was explained very clearly and I felt at ease straight away. When the home care started the carer arrived on the times arranged and carried out her work in a very professional way. A friendly

person who my wife took a liking to immediately .It has been very difficult at times caring for my wife for 2 & half years who suffers with Vascular Dementia but now that Alina have taken on morning home care it has made so much difference to both our lives. A big thank you to Alina Maidstone

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you so much for your lovely words,Making Life easier for our Client's and all those surrounding them is the very reason we do what we do! We know that by providing 45 minutes care and support on a morning, how it can provide respite and set the day off in good stead. It is lovely to hear that we have managed to make such an impact with you both. Kindest Regards,

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from Carol S (Daughter of Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience

All of the staff that care for my Mother have been kind and compassionate, listening carefully and always respectful towards her. She was very nervous about having personal care but all tasks have been carried out with discretion. Two ladies have been particularly sensitive to her needs whether they

be small or of a more complex nature. The efficient service behind the carers is also worthy of praise. Good time keeping, reliability and a willingness to help has been excellent.
Thank you very much.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you for submitting your review. I am delighted to hear that Our Quality of Care has met your expectations and your Mother is happy with the Carers. It is always a pleasure supporting your Mother and great to see how her health and wellbeing has improved. Kind regards,

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from Beryl D (Client) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

I am pleased with the help and service of this company.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you so much for your review and for being a long-standing client with us. It pleases us to hear that you are happy with the quality of care and the service you receive weekly. We look forward to continuing with you in 2025. Kind regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from Margaret P (Daughter of Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience

The careers are always polite and kind with my mother and will always do her little jobs to help her around the house and are more than happy to just talk and listen to her. She always looks forward to the visits.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you for such a wonderful review. We are happy to have your Mother as a client and the staff thoroughly enjoy their time with her. It is lovely to see her independence being promoted and I know she appreciates the staff allowing her to do all she can herself. Kind Regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from Christopher W (Husband of Client) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My wife inconveniently lost her previous carer just over a week before going into booked respite care. Alina Homecare readily agreed to fill the gap despite the possibility that this would not resume when respite care ended.
Support was provided within 24 hours, for which we were extremely grateful.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

I am pleased to hear that you were happy with our service at Alina Homecare, it was a pleasure to meet you and your wife and we wish you both all of the best in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from Paul C (Client) published on 20 October 2023

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the excellent care I have received from Alina Homecare over the past three months. The carers have invariably been conscientious, considerate, kind, friendly, caring and concerned for my welfare. They always make sure there is nothing further I need before they leave.

I can thoroughly recommend them to anyone seeking home care.

Reply from Oana Popa, Registered Manager at Alina Homecare Maidstone

Thank you for submitting this wonderful review. I am pleased to hear we have been making life easier. Our promise is that we will continue to do so!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from J F (Client) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience

All visits have been thoughtful and helpful in doing anything I ask.

Reply from Oana Popa, Registered Manager at Alina Homecare Maidstone

Thank you for your review. We are happy to hear that we can help make life easier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Maidstone
from K H (Daughter of Client) published on 8 May 2023

Submitted via Website • Report

Overall Experience

We have used Alina Homecare over the last two months to support our elderly mother. She was discharged from a five-week stay in hospital where she had been recovering from a broken pelvis. Her mobility and confidence had both been badly affected and the thought of resuming life at home alone was daunting;

in fact, it would not have been possible without Alina Homecare. From initial phone call enquiries to home visits and assessments and then the ensuing care provided, Alina have been excellent communicators with us (her children) and with Mum herself. They have shown great care and sensitivity regarding her care and offer a flexible package of care that suits Mum very well. They are professional at all times, allowing us to feel confident that Mum is being well looked after and her needs met. We recommend Alina Homecare to others with confidence.

Reply from Oana Popa, Registered Manager at Alina Homecare Maidstone

Thank you for submitting such a lovely review and recommendation. I am pleased your whole family feels we have delivered supportive, sensitive care for your mum and I will share your comments with all of the team.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Alina Homecare in Kent

Alina Homecare Locations in Kent (2)

Alina Homecare Reviews in Kent (13)

Alina Homecare Tonbridge & Tunbridge Wells

Alina Homecare Maidstone

Alina Homecare Tonbridge & Tunbridge Wells

Alina Homecare Tonbridge & Tunbridge Wells

Alina Homecare Tonbridge & Tunbridge Wells

Alina Homecare Maidstone

Alina Homecare Maidstone

Alina Homecare Maidstone

Alina Homecare Maidstone

Alina Homecare Maidstone

Alina Homecare Maidstone

Alina Homecare Maidstone

Alina Homecare Maidstone

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers