Alina Homecare in Kent | 2 Home Care Providers

Review of
Alina Homecare Maidstone
from Gerry C (Husband of Client) published on 21 January 2026 Submitted via Website • Report

Overall Experience

Alina care started providing care on 14th January 2026. The carer arrived on time dressed on appropriate uniform. She introduced herself clearly and concisely. For the first time in what seems like an age I was actually able to leave my wife in the care of someone I felt confident that she would be

cared for and kept safe and unlike other care organizations my wife actually had conversations with the carer. I am now confident enough and satisfied with this organization to actually increase the number of care sessions. I would so far without hesitation give Alina care service ten gold stars

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneWe are so pleased that your First initial visit with Alina went so well and so smoothly. I know that during the assessment phase, this was very important to you that your wife felt at ease while you were able to have some respite and time out with friends.
We look forward to continuing on together in hope that we are able to make a considerable difference and impact to both of your lives.
Kindest regards,

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Review of
Alina Homecare Maidstone
from C M (Daughter of Client) published on 19 November 2025 Submitted via Website • Report

Overall Experience

Mums carers come twice a week they are very kind and friendly and make mum feel very safe when they come to help her shower
They have time to have a chat which is nice for her to be able to talk to someone different and about diffferent things they put towels in the washing machine and clear up the

bathroom and ask if she needs anything else done take down the rubbish it's nice to know she is in safe hands when I'm not there thank you

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneThank you for your comment.

It is lovely to know that something as little as 30 minutes visits twice weekly can make such a difference and provide such reassurance.

So many clients are so fearful when mobilising alone, especially when showering in case they fall, Having someone there makes all the difference and allows the client to remain independent, and enjoy a natter too!

Thank you for your continued support,

Kind regards,

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Review of
Alina Homecare Maidstone
from Kim F (Daughter of Client) published on 6 November 2025 Submitted via Website • Report

Overall Experience

Have been using Alina Homecare Maidstone for my elderly mum for several months now. They have been very professional and accommodating right from the start and have supported us both as our homecare needs have increased. My mum has spoken highly of the kind and supportive carers we have had. We appreciate

their timeliness and the kind and friendly help and assistance they give. I particularly love the App as this gives a very detailed synopsis of each visit which you can access whilst the visit is in progress, which has helped ease my anxiety on a number of occassions now.
All in all, very happy with their service and would not hesitate recommending them to anyone elderly require help at home.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneThankyou for your kind review.

It has been a pleasure working alongside yourself and your Mother to ensure that you both feel supported, calm and safe. It is never easy living far from family especially when there is a change in needs. I am happy to hear that you both are happy with the level of care we are providing. The carers enjoy visiting weekly!

Kindest regards

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Review of
Alina Homecare Tonbridge & Tunbridge Wells
from Neil H (Son of Client) published on 3 November 2025 Submitted via Website • Report

Overall Experience

My father was struggling living at home by himself after a series of falls and things were just starting to slip-so we made the decision to get some carers in-just to pop in for 30 mins to an hour each day to check on him and assist with some of the domestic aspects that he was struggling with, hearing

aids, medication etc.. The team have been a god-send and my father had another fall recently. They found him and took care of him ensuring that not only did he get to the hospital okay, but packed everything he would need in hospital for the following days. I was abroad at the time and they were not only very communicative but also genuinely concerned. After that we now have them in twice a day and it has given us remarkable peace of mind-in addition to supporting us which has been a very frustrating at times. Absolutley brilliant-and a lovely team. Super professional.

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge WellsThank you so much for this kind review! We are so pleased that both you and dad feel supported! I will be sure to pass these kind words on to the team!

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Review of
Alina Homecare Tonbridge & Tunbridge Wells
from N H (Daughter of Client) published on 31 October 2025 Submitted via Website • Report

Overall Experience

Poppy and Marina and the team have been a godsend to my father. Nothing is ever too much trouble. When he recently had a fall, Poppy arranged for an ambulance, packed him some key belongings, followed him to the hospital, checked he was settled and liaised with both me and the hospital. Nothing is ever

too much trouble and they offer a level of care that is thorough and professional. On Dad's return home, they have ensured he is receiving both adequate care and nutrition. He is doing so much better with their regular care and it is great peace of mind for me and my brother to know the team are looking after him. Alina are also incredibly flexible and happy to tailor their service to Dad's requirements. Highly recommended personal service!

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge WellsThank you very much, for your lovely review! We are so pleased that you and your brother have great peace of mind with us looking after dad. This will be passed on to the team!

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Review of
Alina Homecare Maidstone
from Sylvia M (Client) assisted by family/friend published on 6 October 2025 Submitted via Website • Report

Overall Experience

We have had Alina carers for a year now and have been very satisfied with the service provided.
All the carers have been kind and professional and willing to do anything asked of them.
They are very cheerful and we have nice and interesting chats each time they come.
Timekeeping is good and they

always let us know if they are delayed by traffic etc.
The office staff always attend promptly to anything that we have raised.
We would be happy to recommend Alina to anybody else.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneThank you for such kind words. Your story taught us about how important timing is! We originally provided you with a care assessment and 4 months later we commenced as rehabilitation was required. Sometimes we have enquiries for care packages and due to unforeseen circumstances we need to place these on hold, we never forget about clients and always keep in contact to ensure a smooth transition of care can be put in place when the timing is right. We enjoy supporting you and promoting your independence that you worked so hard to gain back! Kindest regards,

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Review of
Alina Homecare Maidstone
from M R (Client) published on 26 September 2025 Submitted via Website • Report

Overall Experience

It was very easy to deal with Alina Homecare. The person I dealt with arrived each day within the stated time slot, helped me get washed and dressed following my hip operation. She was very friendly and helpful. This was the first time I have used a care at home package and I will be very happy to

use Alina again in the future.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneWe are so glad to hear that Alina Homecare exceeded your expectations. It can be difficult as you say knowing where or who to turn to when you are new to requiring care and support. We are happy that you are now recovered and able to continue independently, Please feel free to contact us if you require any further assistance in the future. Kindest Regards,

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Review of
Alina Homecare Maidstone
from Carole D (Daughter of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Mum and I are very happy with the care given by carer.
Mum is a quiet, gentle mature lady and the carer is excellent and really understands her, mum is very happy with her personal care.
We enjoy her coming into our home to look after mum.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneWe are delighted to know that your Mother has warmed towards the carer and began to establish a positive relationship. I know that originally the care package was due to be temporary, however, we are very happy that your Mother has decided to continue on with Alina Homecare and we Thank you for such kind words,Kind Regards,

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Review of
Alina Homecare Tonbridge & Tunbridge Wells
from C S (Daughter of Client) published on 11 August 2025 Submitted via Website • Report

Overall Experience

After calling round several care company's I came across Alina Homecare. Mums been having them for several months now and I'm 100% impressed. The manager and her team of girls have shown nothing but care, compassion and dignity to mum since they have been visiting. They are highly professional and

super friendly. Mum looks forward to there visits and like a cheeky laugh with them. Nothing seems to much trouble for these girls. The communication and app means I can check on mums call regularly. I would highly recommend this company my mum once said to be " there not good there excellent"

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge WellsThank you so much! This is so lovely to hear that mum is happy and that you are 100% impressed. We thoroughly enjoy supporting mum throughout the week. I will be sure to pass these lovely comments on to the team.

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Review of
Alina Homecare Maidstone
from Janine M (Daughter of Client) published on 24 July 2025 Submitted via Website • Report

Overall Experience

We can always rely on the Alina carers. They are attentive, hard working, empathetic, always happy to provide the best care possible. Time keeping is good. Carers are professional CQC registered. Office staff take on any concerned and work with the client to provide the best possible service. TheApp

is an excellent way of keeping in touch with the level of carer during each visit. The time recording and invoicing could be better as there is room for improvement however this is being addressed and I am sure it will improve in the coming months.
All in all, I would be happy to recommend purely for peace of mind and professional services to the client at all times.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneThank you for such an honest review, We appreciate your kind words and complimenting our team as a whole, along with acknowledging our Passion in delivering Quality Care. It is so important to us that not only our Client's, but also family and those closest to them feel supported at all times and if we can make life that little bit easier for them, we will endeavour to do so. We find it is important to give all clients and their family members the opportunity to be heard and to provide us with their honest feedback, which is why, as a company we have regular review meetings so we can address any concerns in a responsive way. I am happy that you were given that opportunity and we could work together so improvements could be made. We love supporting your Mother, she is always a delight and we love reading to her! Kind regards,

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Review of
Alina Homecare Tonbridge & Tunbridge Wells
from Patricia F (Client) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

Overall my care has been very good. The ladies are very helpful and kind. I am treated as a friend and not as a liability. Their care is of value to me.

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge WellsThank you for you lovely review, we are so pleased you feel you have good, friendly care from your carer Team. We will pass on your kind words to your carers. Thank you once again for taking the time to leave this review.

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Review of
Alina Homecare Tonbridge & Tunbridge Wells
from David M (Son of Client) published on 25 June 2025 Submitted via Website • Report

Overall Experience

I rang a few local care providers and selected Alina based on initial conversation with the manager who was the most upbeat and positive individual I spoke with.
I was looking for 24x7 care for my 93 year old mother who was struggling to recover from breaking a hip, both physically and mentally.
The

care requirement was for one week and at very short notice.
I subsequently met with the manager and her area manager who were both helpful, professional and understanding re the timescales and circumstances.
The actual carer allocated was very professional, engaged and positive. All friends and family (including Mum) were complimentary about her attitude, personality and contribution.
I spoke and met with her (carer) on a number of occasions to discuss progress and problems and was always reassured to know that all matters were being managed to my satisfaction.
I would have no hesitation recommending the service and people I dealt with from Alina

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge WellsThank you for your kind review. We are pleased that you would have no hesitation recommending the service. This will be passed on to the team.

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Review of
Alina Homecare Tonbridge & Tunbridge Wells
from Sue B (Daughter of Client) published on 25 June 2025 Submitted via Website • Report

Overall Experience

We hired Alina Homecare in February to ensure my mum was checked on twice day, given medication and given general company as she has dementia. The company within Tunbridge Wells had only just started but we were greeted with professionalism and a wonderful small but perfect care team. I could not have

asked for more. The one and only reason we no longer use the team is because mum had to go into a residential care home due to her deteriorating condition but will be forever grateful to this brilliant caring team to enable my mum to stay in her own home for as long as possible. I can highly recommend there services.

Reply from Poppy Woodward, Registered Manager at Alina Homecare Tonbridge & Tunbridge WellsThank you so much for your lovely review. We are so pleased to hear that you could not have asked for more! I will share your kind words with the team!

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Review of
Alina Homecare Maidstone
from David I (Husband of Client) published on 13 May 2025 Submitted via Website • Report

Overall Experience

From the initial home visit assessment by the Alina Manager to discuss home care needs for my wife everything was explained very clearly and I felt at ease straight away. When the home care started the carer arrived on the times arranged and carried out her work in a very professional way. A friendly

person who my wife took a liking to immediately .It has been very difficult at times caring for my wife for 2 & half years who suffers with Vascular Dementia but now that Alina have taken on morning home care it has made so much difference to both our lives. A big thank you to Alina Maidstone

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneThank you so much for your lovely words,Making Life easier for our Client's and all those surrounding them is the very reason we do what we do! We know that by providing 45 minutes care and support on a morning, how it can provide respite and set the day off in good stead. It is lovely to hear that we have managed to make such an impact with you both. Kindest Regards,

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Review of
Alina Homecare Maidstone
from Carol S (Daughter of Client) published on 19 March 2025 Submitted via Website • Report

Overall Experience

All of the staff that care for my Mother have been kind and compassionate, listening carefully and always respectful towards her. She was very nervous about having personal care but all tasks have been carried out with discretion. Two ladies have been particularly sensitive to her needs whether they

be small or of a more complex nature. The efficient service behind the carers is also worthy of praise. Good time keeping, reliability and a willingness to help has been excellent.
Thank you very much.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneThank you for submitting your review. I am delighted to hear that Our Quality of Care has met your expectations and your Mother is happy with the Carers. It is always a pleasure supporting your Mother and great to see how her health and wellbeing has improved. Kind regards,

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Review of
Alina Homecare Maidstone
from Beryl D (Client) published on 12 December 2024 Submitted via Postal Card • Report

Overall Experience

I am pleased with the help and service of this company.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneThank you so much for your review and for being a long-standing client with us. It pleases us to hear that you are happy with the quality of care and the service you receive weekly. We look forward to continuing with you in 2025. Kind regards.

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Review of
Alina Homecare Maidstone
from Margaret P (Daughter of Client) published on 27 November 2024 Submitted via Website • Report

Overall Experience

The careers are always polite and kind with my mother and will always do her little jobs to help her around the house and are more than happy to just talk and listen to her. She always looks forward to the visits.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneThank you for such a wonderful review. We are happy to have your Mother as a client and the staff thoroughly enjoy their time with her. It is lovely to see her independence being promoted and I know she appreciates the staff allowing her to do all she can herself. Kind Regards.

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Review of
Alina Homecare Maidstone
from Christopher W (Husband of Client) published on 2 October 2024 Submitted via Website • Report

Overall Experience

My wife inconveniently lost her previous carer just over a week before going into booked respite care. Alina Homecare readily agreed to fill the gap despite the possibility that this would not resume when respite care ended.
Support was provided within 24 hours, for which we were extremely grateful.

Reply from Jane Shodimu, Registered Manager at Alina Homecare MaidstoneI am pleased to hear that you were happy with our service at Alina Homecare, it was a pleasure to meet you and your wife and we wish you both all of the best in the future.

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Review of
Alina Homecare Maidstone
from Paul C (Client) published on 20 October 2023 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the excellent care I have received from Alina Homecare over the past three months. The carers have invariably been conscientious, considerate, kind, friendly, caring and concerned for my welfare. They always make sure there is nothing further I need before they leave.

I can thoroughly recommend them to anyone seeking home care.

Reply from Oana Popa, Registered Manager at Alina Homecare MaidstoneThank you for submitting this wonderful review. I am pleased to hear we have been making life easier. Our promise is that we will continue to do so!

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Review of
Alina Homecare Maidstone
from J F (Client) published on 18 May 2023 Submitted via Postal Card • Report

Overall Experience

All visits have been thoughtful and helpful in doing anything I ask.

Reply from Oana Popa, Registered Manager at Alina Homecare MaidstoneThank you for your review. We are happy to hear that we can help make life easier.

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Alina Homecare Reviews in Kent (21)

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Alina Homecare Tonbridge & Tunbridge Wells

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Alina Homecare Tonbridge & Tunbridge Wells

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Alina Homecare Tonbridge & Tunbridge Wells

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Alina Homecare Tonbridge & Tunbridge Wells

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