Alina Homecare in Hertfordshire | 5 Home Care Providers

Review of
Alina Homecare Hemel Hempstead
from Jez B (Client) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Our Dad passed away on July 5th at 4am. He had Vascular Dementia. During the proceeding 14 days Alina were instrumental in supporting us by supplying professional Carers on a daily basis & one full time Carer.

Each and everyone of them were wonderfully empathetic, caring, understanding, professional

and thoughtful.

From the first meeting with the manager to describe my dad's condition and plan what help was required I knew he would be looked after and so he was.

The App was very useful to see what had happened after each visit. Almost on a daily basis things changed as as they changed the manager managed the requests with calm professionalism.

I would like to thank another staff member for helping my dad through his final days and all of the Carers who looked after him.

Best wishes

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for the glowing review. It was an honour to provide care to your dad for his final days to make him comfortable. I will pass on your appreciation to the carers who supported you all.

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Review of
Alina Homecare Hemel Hempstead
from Valerie C (Daughter of Client) published on 30 June 2025

Submitted via Website • Report

Overall Experience

I found Alina care excellent from the first visit with the carer to assess my mother needs right up to when she was taken into a care home. In two short months all of the carers were kind, thoughtful and took great care to make sure they followed all of the guidelines I gave them. My mother has dementia

and is unaware of the level of care she requires. I felt confident knowing each carer took the time to see to what was needed while chatting (and singing) with mum during each visit. Left her little notes on her lunch when they made it up for her and made sure she had all she needed before they left.
Whenever I needed to contact regarding Mums care phone calls and emails were always responded to quickly. Also having access to the app was very useful.
Thank you all, it means so much when you have trust and confidence in the carers who are looking after your mum.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for a lovely review. It was such a pleasure to care for your mother. I will pass on your kind words and gratitude to the team.

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Review of
Alina Homecare Stevenage
from Anne M (Daughter of Client) published on 27 June 2025

Submitted via Website • Report

Overall Experience

The care my Mum has had over the years was excellent. When she needed palliative care they couldn't do enough, staying as long as was needed, helping with getting nurses out. Supporting my Dad as well as caring for Mum.
Would highly recommend.

Reply from Brenda Robertson, Registered Manager at Alina Homecare Stevenage

Thank you it was our honour to support mum and dad through her final days, she will always be in our thoughts.

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Review of
Alina Homecare Hemel Hempstead
from Barry R (Son of Client) published on 27 June 2025

Submitted via Website • Report

Overall Experience

When my sister & I acknowledged that it was time that our lovely Mum needed extra support that we weren't always able to give we had the unenviable task of having to seek out a care provider. As luck would have it my sister found Alina Care & we had a meeting at their offices in Hemel Hempstead. From

the get-go we realised they understood our needs & requirements & were flexible to adapt to those needs as & when required. I cannot enthuse enough about the quality of care & all the carers became friends & Mum felt that about them too. Consistently on time, always well attired & delightful caring people- all of them. We were never fobbed off with a revolving door of different faces & the app kept my sister & I fully informed about each visit which became a massive comfort to us. Whilst Mum has now gone into respite care , Alina were the perfect support when needed & can't thank them enough for all they did for Mum

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for the glowing review. It has been a pleasure supporting you all. I will share your kind words with the team.

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Review of
Alina Homecare Hemel Hempstead
from V S (Daughter of Client) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Alina helped keep my Dad safe in his own flat. The carers were flexible and friendly and the whole service was very responsive. Dad was seen by no more than two or three carers - and most of the time the same one each week - so they were familiar to him even though his short term memory is not so good

these days. The app they use is terrific. The carers use it to record what they had done at each session and this helped me to keep an eye on Dad's care even though I live a three hour drive away. They cost a bit more than some of the other care organisations I looked at but I thought it was worth it for peace of mind.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for the lovely review. I will share your kind words with the team.

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Review of
Alina Homecare Borehamwood and Cheshunt
from Ros W (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

I am delighted to write such a positive review! My Mum started receiving home support on 1st April and the transition from family help to professional carers has been seamless. The briefing meeting was thorough and covered all her needs. Each morning every carer arrives promptly & cheerfully, and Mum

is delighted to see and chat with each and every one of them. They are very willing to undertake any task that she needs and then enjoy a friendly chat in the kitchen, with is so important to her well-being.
The App is wonderfully reassuring, especially when I am away and unable to visit, as it informs me of how Mum is and everything that has been completed.
I am very impressed with Alina Homecare and would recommend them to anyone seeking support for an elderly parent or relative.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

We so appreciate this kind and extremely positive review. We're delighted you have found our home care services so seamless and find our carers prompt and willing to help in any way they can. We're also pleased you find the app so useful. I will share this review with the whole team - thanks once again for taking the time to do this review.

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Review of
Alina Homecare Hemel Hempstead
from Beverley T (Daughter of Client) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

I can't fault the service provided by Alina Homecare. The staff are always punctual, polite and very efficient. The staff always arrive at their allocated time enabling me to plan my day. Staff are very attentive and always pay attention to detail and are very gentle when carrying out their chores.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your lovely, kind words about our team. I will pass on your thanks, thank you again.

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Review of
Alina Homecare Hitchin & Letchworth
from Edith W (Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience

The care that I am receiving from your lovely team is exemplary. All the girls are so kind and totally professional. They are attentive to all my needs and carry out each task with the utmost gentleness and care. I cannot praise them highly enough. I know that I am in safe hands. Well done to everyone!

Reply from katie simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for your lovely compliment, I will make sure all the team are aware.

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Review of
Alina Homecare Stevenage
from John P (Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Overall we are delighted with care we receive very happy.
we are happy with all the care that the company supplies the staff are great and go out of there way to be helpful we could not manage by our self .

Reply from Brenda Robertson, Registered Manager at Alina Homecare Stevenage

Thank you John it really is such a pleasure to support you both.

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Review of
Alina Homecare Stevenage
from Ellie M (Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Alina Homecare are the best care agency I have ever been with, all the carers are all so lovely and they are so respectful. I would really recommend this amazing care agency so much.
I love being with Alina Homecare

Reply from Brenda Robertson, Registered Manager at Alina Homecare Stevenage

Thank you for the lovely review it has been such a pleasure supporting you.

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Review of
Alina Homecare Stevenage
from Caro L (Daughter of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Ever since (I can't remember the exact date) we have had Alina as moms care providers the service, care & attention to detail the friendliness to the family & the affection shown to mom by her carers is of the very highest level & quality. Each of the ladies who attend to mom are literally worth their

weight in diamonds.
Believe me when I say that we have NEVER HAD A MOMENT OF DOUBT OR CONCERN where the wonderful ladies are concerned. Nor could I ever rate them more highly. I have on several occasions when discussing care providers with other people, recommended Alina to the highest degree.
Every person in need of carers should have a carer of the same characteristics as your fabulous staff. I mean the office staff as well as our wonderful ladies. We have been through just about the worst of carers over the years which is why we TRULY APPRECIATE THE VERY BEST WE HAVE NOW.
All of you are deserving of the very highest accolades. Thank you all.

Reply from Brenda Robertson, Registered Manager at Alina Homecare Stevenage

Thank you for such a wonderful review it is truly a pleasure to support you all.

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Review of
Alina Homecare Borehamwood and Cheshunt
from Diane G (Daughter of Client) published on 14 April 2025

Submitted via Website • Report

Overall Experience

I have been so impressed with the service and care my mum has received so far since introducing her to Alina Homecare.
The initial face to face meeting with the manager was extremely informative and not rushed so everything was mutually discussed and explained in detail. This reassured me that all

my mum's individual needs would be professionally and sensitively met and this has been the case on every daily visit she has had since 12th March.
The App is such a valuable tool allowing me access to everything actioned, administered and noted regarding her health and well-being on a daily basis.
Mum has had different carers coming in but each one has shown they are aware of her personal needs before arriving and carry out the requested tasks efficiently, professionally and consistently to each other but most importantly in a friendly manner. This has enabled mum to feel comfortable with each carer and allowed her to ease into a very new concept extremely quickly.

Reply from Rachel Sorene, Registered Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for a lovely review. I am delighted with how impressed you have both been with the service and how reassured you feel.

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Review of
Alina Homecare Hitchin & Letchworth
from R T (Wife of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

I would like to express our thanks for the professional way all the carers have supported my husband. They have allowed him to retain his dignity while providing the care he needs. It hasn't been easy for him to face the loss of much of his independence, but their attitude and good humour have helped

him through each day. Thank you also for providing such a flexible service, which has meant we have been able to adjust the amount of help he has needed at different times.

Reply from katie simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for your lovely feedback - I will make sure this is passed on to all the staff.

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Review of
Alina Homecare Hemel Hempstead
from Sharon W (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Mum was diagnosed with dementia and whilst living in a retirement community she needed additional daily care for meals as well as social and some safe guarding each day. After significant research across agencies we chose Alina as they were flexible, experienced and friendly. The team have been fantastic

from day one, everything we ask for is addressed, great suggestions for improved care are made and the team take time for items that are not within the care plan such as assisting with a freezer defrost which was causing Mum concern.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for your lovely review. I will pass on your gratitude and kind words to all the team. It is a pleasure caring for your mum and we are pleased we are supporting and helping her. Thank you again.

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Review of
Alina Homecare Hemel Hempstead
from Ann Y (Wife of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Excellent service from carers. They come on time, have a good relationship with the person they are caring for. They talk to them all the time which has a calming effect. They also tidy up afterwards and offer any help such as taking bins out and making beds.
It is an excellent service from well-trained

staff.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your lovely, kind words about our team. I will pass on your words to the team, thank you again.

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Review of
Alina Homecare Hemel Hempstead
from Liz H (Niece of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

The care and compassion shown towards my auntie over the last 4 years by the Alina Homecare Hemel Hempstead team has been outstanding.
Nothing was too much for them and the care that they gave took the daily stress of caring for an elderly relative away from us.
My aunt was quite a character. The

carers accepted her ways and how she lived. Their amazing care allowed her to stay in her home and to die at home.
Our heartfelt thanks go out to each and every one of the carers. We will always be so very grateful to the Alina team.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for a lovely review. I am so pleased you found the level of care provided by the staff outstanding and that our support helped to relieve the daily stress. Your auntie was an absolute pleasure to care for and we are so pleased we were able to provide her with end-of-life care at home. I will pass on your gratitude to the team.

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Review of
Alina Homecare Borehamwood and Cheshunt
from S G (Daughter of Client) published on 7 January 2025

Submitted via Website • Report

Overall Experience

I could not have been happier with the service Mum and Dad have received from the Alina Home Care Potters Bar team. The carers who visited did everything I asked for and more. They are very caring, respectful, and professional. I am pleased with how good they were at communicating with Mum and Dad and

how interested they are in what they have to say. I would recommend them to anyone looking for carers who visit during the day to help with tasks that allow a loved one to remain in their own home.

Reply from Rachel Sorene, Registered Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review and sharing your experience. It was a pleasure to care for your parents and will pass on your comments to the team.

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Review of
Alina Homecare Hemel Hempstead
from R H (Son of Client) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Fantastic service. Kind engaging and warm. Perfect for our Mum. Highly recommend.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your kind words, I will pass on your feedback to the team.

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Review of
Alina Homecare Hemel Hempstead
from Lynne S (Client) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Oh my goodness! I can't believe how absolutely fantastic the last few days have been with Alina Healthcare carers looking after me.
To allow my husband to have a well-deserved respite break, I approached Alina Healthcare to provide care morning and evening. I am a permanent wheelchair user with MS

and require full assistance getting me up washed/showered and dressed in the morning plus getting me undressed and back to bed in the evening.
A full needs assessment was undertaken prior to the start of my husband's break and I had the opportunity to meet the staff who would be providing care.
Without exception, all the staff providing my care were wonderful. I was treated with dignity and respect at all times. The staff ensured that I was comfortable and satisfied with the care. They chatted with me throughout and we shared a good few laughs!
I really can't thank Alina Healthcare for making my first experience of being cared for by someone other than my husband so fantastic. Thank you!

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for a wonderful review! I am so pleased you find the care wonderful and that you feel comfortable with us supporting you! I will pass on your positive words to the team. Thank you again.

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Review of
Alina Homecare Hemel Hempstead
from V K (Daughter-in-law of Client) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Everyone at Alina Homecare Hemel Hempstead were brilliant with my father-in-law's care. Two staff members in particular were fantastic support and organised the most wonderful carers to visit my father-in-law when he needed assistance. We had to ask for quite a few changes to the visiting times and

nothing was ever too much. Our requests were actioned immediately. It's reassuring to have the same people coming in and they were all so friendly, gentle and caring and respectful and they went beyond requirements when needed.
The only reason we stopped having the care was due to my father-in-law being admitted to hospital.
Thank you.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your lovely review. I am please you found our team so friendly, helpful and caring. I will pass on your gratitude to the team.

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Home Care Providers Owned by Alina Homecare in Hertfordshire

Alina Homecare Locations in Hertfordshire (5)

Alina Homecare Reviews in Hertfordshire (112)

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Stevenage

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Borehamwood and Cheshunt

Alina Homecare Hemel Hempstead

Alina Homecare Hitchin & Letchworth

Alina Homecare Stevenage

Alina Homecare Stevenage

Alina Homecare Stevenage

Alina Homecare Borehamwood and Cheshunt

Alina Homecare Hitchin & Letchworth

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Borehamwood and Cheshunt

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

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